
NTI XTENDEX 328 Foot HDMI and IR Extender
9
TROUBLESHOOTING
Each and every piece of every product produced by Network Technologies Inc is 100% tested to exacting specifications. We
make every effort to insure trouble-free installation and operation of our products. If problems are experienced while installing this
product, please look over the troubleshooting chart below to see if perhaps we can answer any questions that arise. If the
answer is not found in the chart, a solution may be found in the knowledgebase on our website at
http://information.networktechinc.com/jive/kbindex.jspa or please call us directly at (800) 742-8324 (800-RGB-TECH) or (330)
562-7070 and we will be happy to assist in any way we can.
Problem Cause Solution
Power LED does not
illuminate •Power supply is not connected or
plugged-in. •Make sure outlet is live and AC adapter is plugged-in.
•Make sure 5VDC jack is fully connected
No Video on display •One or more video cables is loose
or disconnected.
•No power to Remote Unit.
•CATx cable is not connected.
•CATx cable is too long
•HDMI cable is too long
•Display is not HDCP compliant but
HDMI source is
•Check all video cable connections
•Make sure “Power” LED is illuminated on local and
remote. If not, see solutions for first problem above.
•With all the cables properly connected, power cycle the
video/audio source. Make sure “LINK” LED on local and
remote is illuminated.
•Make sure they are snapped-in properly and completely
and reboot.
•Switch to shorter cable or lower resolution (maximum
length is 328 feet)
•Use shorter HDMI cable
•Change to HDCP compliant display
Video Picture is noisy •All Video Cables are not firmly
seated.
•CATx cable is too long
•HDMI cable is too long
•The CATx cable is not properly
connected.
•CATx cable is poor quality for the
length of cable used
•CATx cable is installed near noisy
equipment
•Check all connections. Make sure all cables are fully
seated.
•Switch to shorter cable or lower resolution (maximum
length is 328 feet)
•Use shorter HDMI cable
•Check cable connections. Make sure they are snapped-
in properly and completely.
•Install a higher quality CATx cable.
•Relocate run of CATx cable away from other electrical
equipment
WARRANTY INFORMATION
The warranty period on this product (parts and labor) is two (2) years from the date of purchase. Please contact Network
Technologies Inc at (800) 742-8324 (800-RGB-TECH) or (330) 562-7070 or visit our website at
http://www.networktechinc.com/return-policy.html for information regarding repairs and/or returns. A return authorization number
is required for all repairs/returns.
Manual 152 Rev. 6/22/12