
NTI EXTENDEX Extenders
11
TROUBLESHOOTING
Each and every piece of every product produced by Network Technologies Inc is 100% tested to exacting specifications. We
make every effort to insure trouble-free installation and operation of our products. If problems are experienced while installing this
product, please look over the troubleshooting chart below to see if perhaps we can answer any questions that arise. If the
answer is not found in the chart, a solution may be found in the knowledgebase on our website at
http://information.networktechinc.com/jive/kbindex.jspa or please call us directly at (800) 742-8324 (800-RGB-TECH) or (330)
562-7070 and we will be happy to assist in any way we can.
Problem Cause Solution
Remote or Local Unit
green power LED does not
illuminate
•Power supply is not connected or
plugged-in.
•Make sure outlet is live and AC adapter is plugged-in.
(one for the Remote and one for the Local)
•Make sure 9VDC jack is fully connected
No Video on HDTV •One or more video cables is loose
or disconnected.
•No power to Remote or Local
Units.
•CAT5 cable is not connected.
•Check all video cable connections
•Make sure green LEDs are illuminated for local and
remote. If not, see solution above.
•Check cable connections. Make sure they are snapped-
in properly and completely.
Video Picture is not sharp
or is smeared
•All Video Cables are not firmly
seated.
•CAT5 cable is too long.
•The CAT5 cable is not properly
connected.
•Video not adjusted
•Check all connections. Make sure all cables are fully
seated.
•Verify length is within specified limits-600'.
•Check cable connections. Make sure they are snapped-
in properly and completely.
•Check cable connections and power cycle.
The picture is black and
white, or missing a color
The video cable is not making good
contact or CAT5 cable is loose.
Make sure all cables are properly connected.
A constant vertical wobble
appears down the screen
CAT5 cable is too close to a strong
power source.
Reroute CAT5 cable if possible.
Video goes blank for a
second or two
•Electrical power system is very
noisy, particularly the ground.
•The CAT5 cable is not properly
connected.
•Make sure the interconnection cable is not near any
power lines.
•Check cable connections. Make sure they are snapped-
in properly and completely.
No audio •Audio cable is not properly
plugged in
•Speakers are not plugged in
•CAT5 cable is not properly
connected
•Check all cable connections
•Verify speakers are connected and powered
•Check CAT5 cable connections
WARRANTY INFORMATION
The warranty period on this product (parts and labor) is two (2) years from the date of purchase. Please contact Network
Technologies Inc at (800) 742-8324 (800-RGB-TECH) or (330) 562-7070 or visit our website at http://www.networktechinc.com
for information regarding repairs and/or returns. A return authorization number is required for all repairs/returns.
Manual 079 Rev. 4/11/12