Obihai OBi1000 Series User manual

OBi1000 User Guide Copyright Obihai Technology
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OBi1000 Series IP Phones
OBi1032 / OBi1062 / OBi1022
User Guide
Version: 1.1.1
Rev. 2017.01.26
Copyright by Obihai Technology
All Rights Reserved

OBi1000 User Guide Copyright Obihai Technology
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Table of Contents
1Introduction.......................................................................................................................... 5
OBi Hardware...............................................................................................................................................................................5
Accessories Available Separately from Obihai ...........................................................................................................9
Other Accessories .....................................................................................................................................................................9
Connecting the OBi....................................................................................................................................................................9
Connecting the Phone to the Network.........................................................................................................................10
Connecting to the LAN over Wired Ethernet............................................................................................................10
Connecting to the WLAN over WiFi..............................................................................................................................10
Electronic Hook Switch (EHS).........................................................................................................................................11
Overview of Phone Features .............................................................................................................................................11
Core Features..........................................................................................................................................................................11
Premium Features ................................................................................................................................................................12
Phone Management Features..........................................................................................................................................12
2Using the OBi ...................................................................................................................... 13
The Home Screen.....................................................................................................................................................................14
More on Soft Keys ...................................................................................................................................................................15
“More”.........................................................................................................................................................................................15
Soft Key Pages.........................................................................................................................................................................16
Feature Keys ..............................................................................................................................................................................16
Line Keys and Virtual Line Keys .....................................................................................................................................17
Call Keys ....................................................................................................................................................................................20
Programmable Keys (PKs)................................................................................................................................................21
Side Car Keys (SCKs)............................................................................................................................................................22
List of Feature Keys and their functions.....................................................................................................................22
The Status Bar...........................................................................................................................................................................25
3Making and Receiving Calls................................................................................................. 26
Current Calls App ....................................................................................................................................................................26
Call States ....................................................................................................................................................................................27
Making Basic Calls...................................................................................................................................................................27
With the Handset...................................................................................................................................................................27
With the Speakerphone......................................................................................................................................................28
With the Headset...................................................................................................................................................................28
On-hook Dialing (Predial).................................................................................................................................................29
Using a Speed Dial Feature Key......................................................................................................................................29
Additional Ways to Make Calls .......................................................................................................................................30
Line Selection When Making Calls ................................................................................................................................30
Receiving Calls..........................................................................................................................................................................32
Ending Calls................................................................................................................................................................................32
Holding Calls..............................................................................................................................................................................33
Resuming Calls..........................................................................................................................................................................33
Bringing a Call to the Foreground ..................................................................................................................................33
4Advanced Call Scenarios ..................................................................................................... 34
Managing Multiple Calls with the Calls App ..............................................................................................................34
Transferring Calls....................................................................................................................................................................34
Call Forwarding........................................................................................................................................................................36
Per-phone Call Forward All..............................................................................................................................................36
Other Forms of Per-Phone Call Forward....................................................................................................................36
Per-Service Call Forward...................................................................................................................................................37

OBi1000 User Guide Copyright Obihai Technology
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Conference Calls.......................................................................................................................................................................37
Local Mixing/Bridging .......................................................................................................................................................37
External Conference Bridge .............................................................................................................................................38
Group Paging .............................................................................................................................................................................38
5Premium Features at a Glance............................................................................................ 40
Busy Lamp Field (BLF).........................................................................................................................................................40
Call Park and Call Pickup.....................................................................................................................................................41
Shared Line Appearance (SLA) and Shared Call Appearance (SCA).............................................................42
Intercom Calls ...........................................................................................................................................................................42
Buddy List ...................................................................................................................................................................................43
Expanded Buddy List...........................................................................................................................................................45
Buddy Groups..........................................................................................................................................................................45
Buddy List Management.................................................................................................................................................... 45
Network Directories ..............................................................................................................................................................45
Call Recording Controls........................................................................................................................................................47
Advice of Charges (AOC)......................................................................................................................................................47
Call Center Features...............................................................................................................................................................47
Setting Agent State for Automated Call Distribution (ACD).............................................................................47
Disposition Code ....................................................................................................................................................................47
Customer Originated Call Trace.....................................................................................................................................48
Escalation .................................................................................................................................................................................48
Call Center Information .....................................................................................................................................................48
Guest Login/Logout for Hot Desk environments (Hoteling)............................................................................48
Emergency Calls.......................................................................................................................................................................48
Call Diversion History...........................................................................................................................................................48
User Settings Synchronization with the Service Provider.................................................................................48
6OBi Phone Apps .................................................................................................................. 50
Settings App ...............................................................................................................................................................................50
Network Settings...................................................................................................................................................................51
WiFi Setup ................................................................................................................................................................................52
Bluetooth Setup......................................................................................................................................................................54
Storage.......................................................................................................................................................................................56
Ringtones ..................................................................................................................................................................................58
Voice Services..........................................................................................................................................................................59
(Virtual) Line Keys................................................................................................................................................................62
Programmable Keys.............................................................................................................................................................62
Sidecar 1 and 2.......................................................................................................................................................................64
Speed Dials 99.........................................................................................................................................................................64
Clear Data Cache...................................................................................................................................................................64
Device Admin...........................................................................................................................................................................64
Lock/Unlock Admin Settings ...........................................................................................................................................65
Call History App .......................................................................................................................................................................66
Contacts App..............................................................................................................................................................................67
Phone Book Tab.....................................................................................................................................................................67
Fields Tab..................................................................................................................................................................................68
Groups Tab...............................................................................................................................................................................68
Editing Individual Contacts..............................................................................................................................................69
Preferences App.......................................................................................................................................................................70
Skin ..............................................................................................................................................................................................72
Pack Calls On Display..........................................................................................................................................................73
Screen Saver ............................................................................................................................................................................74
Product Information App....................................................................................................................................................75

OBi1000 User Guide Copyright Obihai Technology
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Dialog Boxes...............................................................................................................................................................................76
Input Dialog.............................................................................................................................................................................76
Dial Dialog................................................................................................................................................................................77
Notification/Warning Dialog..........................................................................................................................................77
Confirmation Dialog ............................................................................................................................................................ 77
Audio Volume Settings .........................................................................................................................................................78
Utility Apps.................................................................................................................................................................................78
Picture Browser .....................................................................................................................................................................78
Ringtone Browser .................................................................................................................................................................80
Modifying the Value of a Setting......................................................................................................................................80
Text String................................................................................................................................................................................80
Boolean ......................................................................................................................................................................................80
Choose Among Multiple Choices.....................................................................................................................................81
Choose Value from a Range..............................................................................................................................................81
7Overview of Administrative Features ................................................................................. 82
Finding Out the Phone's IP Address..............................................................................................................................82
Phone Native Web Portal (NWP) ....................................................................................................................................82
The OBiTALK.com Cloud User Portal............................................................................................................................82
Joining OBiTALK.com ..........................................................................................................................................................82
Adding an OBi Device to your OBiTALK User Account ........................................................................................83
Factory Reset.............................................................................................................................................................................83
Firmware Update ....................................................................................................................................................................83
Using IVR...................................................................................................................................................................................83
From the Phone GUI.............................................................................................................................................................83
From the Phone Native Web Portal..............................................................................................................................84

OBi1000 User Guide Copyright Obihai Technology
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1 Introduction
The OBi1000 family of IP Phones, including the OBi1032, OBi1062 and OBi1022, support HD Voice with a full-duplex
speakerphone, have a high resolution color active-matrix TFT LCD display with a customizable user interface, as well
as a large number of fully programmable Feature Keys.
Each OBi device (or OBi) shares the same functionality:
All standard SIP-based IP PABX and ITSPs/VSPs are supported
All OBi phones are suited for all service provider and enterprise deployment environments, regardless of
size
For do-it-yourself (DIY) or self-service installations, anyone regardless of whether they are a home user,
small business, or a corporate IT department can easily install, setup and manage the OBi
All OBi phones integrate seamlessly with popular softswitch architectures such as BroadSoft, FreePBX,
Asterisk, Elastix, Metaswitch and FreeSwitch, to name a few
Cloud management via OBiTALK.com with both a user portal as well as an ITSP partner portal with an
optional restful API
OBi Hardware
This section summarizes the hardware characteristics of each OBi. The following table provides a specification
summary for each OBi, while figures 1 through 4 show the front and back of each OBi as well as the phone with an
attached OBi1000e Side Car.
Specification Summary
OBi1062
OBi1032
OBi1022
LCD:
4.3" Color TFT
4.3” Color TFT
3.2”” Color TFT
LCD Resolution:
480x272 pixels
480x272 pixels
320x240 pixels
Dial Pad:
Standard 12-Key (1-9,*,0,#)
Standard 12-Key (1-9,*,0,#)
Standard 12-Key (1-9,*,0,#)
Inline Power:
Yes
Yes
Yes
Line Keys/Virtual Line Keys:
6/24
3/12
5/10
Programmable Keys:
8
8
1
Ethernet Ports:
2x Gigabit Ethernet
(10/100/1000Mb)
2x Fast Ethernet
(10/100Mb)
2x Fast Ethernet
(10/100Mb)
USB 2.0 Ports:
2
2
1
3.5mm Headset + Mic Jack:
Yes
Yes
Yes
RJ9 Headset + Mic Port:
Yes
Yes
No
Navigation Keys:
Up, Down, Left, Right,
OK/Enter, Cancel/Back
Up, Down, Left, Right,
OK/Enter, Cancel/Back
Up, Down,
OK/Enter, Cancel/Back
WiFi:
Yes (built-in)
Optional (requires OBiWiFi
USB Adapter)
Optional (requires OBiWiFi
USB Adapter)
Bluetooth:
Yes (built-in)
Optional (requires OBiBT USB
Adapter)
Optional (requires OBiBT USB
Adapter)
HD Voice:
Yes
Yes
Yes
HD Full-Duplex Speakerphone:
Yes
Yes
Yes
Audio Control Keys:
Volume Up, Volume Down,
Mute (w/ Red LED),
Speakerphone on/off (w/ Green LED),
Headset on/off (w/ Green LED)
Volume Up, Volume Down,
Mute (w/ Red LED),
Combined Headset and
Speakerphone on/off (w/
Green LED)
Message Waiting Light:
Yes
Yes
Combined with
programmable key
Sidecar Support*:
Yes (up to 2)
Yes (up to 2)
No
*Each sidecar provides 16 additional feature keys

OBi1000 User Guide Copyright Obihai Technology
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Figure 1: Front of the OBi1032 IP Phone
Figure 2: Front of the OBi1062 IP Phone

OBi1000 User Guide Copyright Obihai Technology
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Figure 3: Front of the OBi1022 IP Phone
Figure 4: Rear of the OBi1032 and OBi1062 IP Phones

OBi1000 User Guide Copyright Obihai Technology
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Figure 5: Rear of the OBi1022 phone
Figure 6: OBi1062 with an attached OBi1000e Sidecar (Optional)
Handset Port
Ethernet Switch Port
(Supports POE)
Ethernet Passthrough
Port
Power Socket (12v DC)
USB Port

OBi1000 User Guide Copyright Obihai Technology
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Accessories Available Separately from Obihai
The OBi supports the following accessories:
12V DC Power Adapter: To power the OBi where Power over Ethernet (PoE) is not available.
OBiWiFi USB Adapter: To connect the OBi to a WiFi network.
OBiBT USB Adapter: To attach Bluetooth devices such as headsets and mobile phones.
OBi1000e Sidecar: To provide 16 additional feature keys. Up to two sidecars may be daisy chained from the
auxiliary (AUX) port on the rear of the OBi.
OBiLINE FXO Adapter (OBi1032 and OBi1062 only): To connect to a Plain Old Telephone System (POTS), for
example, to connect the OBi to the PSTN via phone jack provided by your telephone company or to connect
to an analog PABX.
OBiEHS Cable Kit (OBi1032 and OBi1062 only): For use with wireless headsets that support the DHSG
electronic hook switch (EHS) standard, allowing calls to be answered by pressing a button on the headset
itself. See
F _
Ref
448
768
016
\h
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RGE
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MAT
Ele
ctronic Hook Switch (EHS).
OBiWM1 wall mount bracket (OBi1032 and OBi1062 only): For securing the phone to a wall or other
vertical surfaces.
Other Accessories
The OBi also supports the follow storage devices for copying ring tones, background images and other media to the
device:
USB Disk Drives
USB Thumb Drives
Connecting the OBi
The OBi can be powered in two ways:
Using an Ethernet switch that supports Power over Ethernet (PoE): Connect the Ethernet Switch Port
(marked SW) on the rear of the OBi to a PoE Ethernet switch using Category-5 (or better) Ethernet cable
Connecting an OBiPS 12V DC Power Adapter: Plug the 12v jack into the 12v socket on the back of the OBi,
then connect AC (mains) adapter to the AC (mains) power socket.

OBi1000 User Guide Copyright Obihai Technology
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Connecting the Phone to the Network
You must connect the phone to a wired LAN or WiFi network in order to obtain phone service. In most cases your
network will require an internet connection and your service provider will set out requirements for the required
capacity of your connection to support voice services. In some cases the OBi may be deployed on a LAN or WAN
with no Internet access –for example in a corporate environment within a voice-only VLAN.
Connecting to the LAN over Wired Ethernet
Connect a Category-5 (or better) Ethernet cable from an available switch port to the RJ45 Port labeled SW on the
back of the phone. Note that the SW port also supports PoE - if it is connected to a standard PoE switch port, it can
draw power from the switch without needing to connect to an OBiPS 12V DC power adapter (sold separately).
Connecting to the WLAN over WiFi
The OBi can also connect to a phone service over a WiFi network. The OBi1062 has built-in WiFi, while the OBi1032
and OBi1022 require the OBiWiFi USB Wireless dongle in order to connect to a wireless network. The phone must
join the wireless network by connecting to a WiFi Access Point (AP). The user may use the WiFi setup utility within
the Settings app to scan for APs that are nearby, identify the correct AP by its broadcast SSID (WiFi network name)
and connect to it. If security is enabled on the AP, an input prompt will pop up on the screen to let you enter the
WiFi access password. Upon entry of correct credentials and connection to the WiFi network, the screen will display
an icon on the status bar that indicates the access point is connected and also shows the signal strength. For further
setup information, read “WiFi Setup” in the “OBi Phone Apps” section of this document.