Obihai OBi1000 Series User manual

OBi1000 User Guide Copyright Obihai Technology
1
OBi1000 Series IP Phones
OBi1032 / OBi1062 / OBi1022
User Guide
Version: 1.1.1
Rev. 2017.01.26
Copyright by Obihai Technology
All Rights Reserved

OBi1000 User Guide Copyright Obihai Technology
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Table of Contents
1Introduction.......................................................................................................................... 5
OBi Hardware...............................................................................................................................................................................5
Accessories Available Separately from Obihai ...........................................................................................................9
Other Accessories .....................................................................................................................................................................9
Connecting the OBi....................................................................................................................................................................9
Connecting the Phone to the Network.........................................................................................................................10
Connecting to the LAN over Wired Ethernet............................................................................................................10
Connecting to the WLAN over WiFi..............................................................................................................................10
Electronic Hook Switch (EHS).........................................................................................................................................11
Overview of Phone Features .............................................................................................................................................11
Core Features..........................................................................................................................................................................11
Premium Features ................................................................................................................................................................12
Phone Management Features..........................................................................................................................................12
2Using the OBi ...................................................................................................................... 13
The Home Screen.....................................................................................................................................................................14
More on Soft Keys ...................................................................................................................................................................15
“More”.........................................................................................................................................................................................15
Soft Key Pages.........................................................................................................................................................................16
Feature Keys ..............................................................................................................................................................................16
Line Keys and Virtual Line Keys .....................................................................................................................................17
Call Keys ....................................................................................................................................................................................20
Programmable Keys (PKs)................................................................................................................................................21
Side Car Keys (SCKs)............................................................................................................................................................22
List of Feature Keys and their functions.....................................................................................................................22
The Status Bar...........................................................................................................................................................................25
3Making and Receiving Calls................................................................................................. 26
Current Calls App ....................................................................................................................................................................26
Call States ....................................................................................................................................................................................27
Making Basic Calls...................................................................................................................................................................27
With the Handset...................................................................................................................................................................27
With the Speakerphone......................................................................................................................................................28
With the Headset...................................................................................................................................................................28
On-hook Dialing (Predial).................................................................................................................................................29
Using a Speed Dial Feature Key......................................................................................................................................29
Additional Ways to Make Calls .......................................................................................................................................30
Line Selection When Making Calls ................................................................................................................................30
Receiving Calls..........................................................................................................................................................................32
Ending Calls................................................................................................................................................................................32
Holding Calls..............................................................................................................................................................................33
Resuming Calls..........................................................................................................................................................................33
Bringing a Call to the Foreground ..................................................................................................................................33
4Advanced Call Scenarios ..................................................................................................... 34
Managing Multiple Calls with the Calls App ..............................................................................................................34
Transferring Calls....................................................................................................................................................................34
Call Forwarding........................................................................................................................................................................36
Per-phone Call Forward All..............................................................................................................................................36
Other Forms of Per-Phone Call Forward....................................................................................................................36
Per-Service Call Forward...................................................................................................................................................37

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Conference Calls.......................................................................................................................................................................37
Local Mixing/Bridging .......................................................................................................................................................37
External Conference Bridge .............................................................................................................................................38
Group Paging .............................................................................................................................................................................38
5Premium Features at a Glance............................................................................................ 40
Busy Lamp Field (BLF).........................................................................................................................................................40
Call Park and Call Pickup.....................................................................................................................................................41
Shared Line Appearance (SLA) and Shared Call Appearance (SCA).............................................................42
Intercom Calls ...........................................................................................................................................................................42
Buddy List ...................................................................................................................................................................................43
Expanded Buddy List...........................................................................................................................................................45
Buddy Groups..........................................................................................................................................................................45
Buddy List Management.................................................................................................................................................... 45
Network Directories ..............................................................................................................................................................45
Call Recording Controls........................................................................................................................................................47
Advice of Charges (AOC)......................................................................................................................................................47
Call Center Features...............................................................................................................................................................47
Setting Agent State for Automated Call Distribution (ACD).............................................................................47
Disposition Code ....................................................................................................................................................................47
Customer Originated Call Trace.....................................................................................................................................48
Escalation .................................................................................................................................................................................48
Call Center Information .....................................................................................................................................................48
Guest Login/Logout for Hot Desk environments (Hoteling)............................................................................48
Emergency Calls.......................................................................................................................................................................48
Call Diversion History...........................................................................................................................................................48
User Settings Synchronization with the Service Provider.................................................................................48
6OBi Phone Apps .................................................................................................................. 50
Settings App ...............................................................................................................................................................................50
Network Settings...................................................................................................................................................................51
WiFi Setup ................................................................................................................................................................................52
Bluetooth Setup......................................................................................................................................................................54
Storage.......................................................................................................................................................................................56
Ringtones ..................................................................................................................................................................................58
Voice Services..........................................................................................................................................................................59
(Virtual) Line Keys................................................................................................................................................................62
Programmable Keys.............................................................................................................................................................62
Sidecar 1 and 2.......................................................................................................................................................................64
Speed Dials 99.........................................................................................................................................................................64
Clear Data Cache...................................................................................................................................................................64
Device Admin...........................................................................................................................................................................64
Lock/Unlock Admin Settings ...........................................................................................................................................65
Call History App .......................................................................................................................................................................66
Contacts App..............................................................................................................................................................................67
Phone Book Tab.....................................................................................................................................................................67
Fields Tab..................................................................................................................................................................................68
Groups Tab...............................................................................................................................................................................68
Editing Individual Contacts..............................................................................................................................................69
Preferences App.......................................................................................................................................................................70
Skin ..............................................................................................................................................................................................72
Pack Calls On Display..........................................................................................................................................................73
Screen Saver ............................................................................................................................................................................74
Product Information App....................................................................................................................................................75

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Dialog Boxes...............................................................................................................................................................................76
Input Dialog.............................................................................................................................................................................76
Dial Dialog................................................................................................................................................................................77
Notification/Warning Dialog..........................................................................................................................................77
Confirmation Dialog ............................................................................................................................................................ 77
Audio Volume Settings .........................................................................................................................................................78
Utility Apps.................................................................................................................................................................................78
Picture Browser .....................................................................................................................................................................78
Ringtone Browser .................................................................................................................................................................80
Modifying the Value of a Setting......................................................................................................................................80
Text String................................................................................................................................................................................80
Boolean ......................................................................................................................................................................................80
Choose Among Multiple Choices.....................................................................................................................................81
Choose Value from a Range..............................................................................................................................................81
7Overview of Administrative Features ................................................................................. 82
Finding Out the Phone's IP Address..............................................................................................................................82
Phone Native Web Portal (NWP) ....................................................................................................................................82
The OBiTALK.com Cloud User Portal............................................................................................................................82
Joining OBiTALK.com ..........................................................................................................................................................82
Adding an OBi Device to your OBiTALK User Account ........................................................................................83
Factory Reset.............................................................................................................................................................................83
Firmware Update ....................................................................................................................................................................83
Using IVR...................................................................................................................................................................................83
From the Phone GUI.............................................................................................................................................................83
From the Phone Native Web Portal..............................................................................................................................84

OBi1000 User Guide Copyright Obihai Technology
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1 Introduction
The OBi1000 family of IP Phones, including the OBi1032, OBi1062 and OBi1022, support HD Voice with a full-duplex
speakerphone, have a high resolution color active-matrix TFT LCD display with a customizable user interface, as well
as a large number of fully programmable Feature Keys.
Each OBi device (or OBi) shares the same functionality:
All standard SIP-based IP PABX and ITSPs/VSPs are supported
All OBi phones are suited for all service provider and enterprise deployment environments, regardless of
size
For do-it-yourself (DIY) or self-service installations, anyone regardless of whether they are a home user,
small business, or a corporate IT department can easily install, setup and manage the OBi
All OBi phones integrate seamlessly with popular softswitch architectures such as BroadSoft, FreePBX,
Asterisk, Elastix, Metaswitch and FreeSwitch, to name a few
Cloud management via OBiTALK.com with both a user portal as well as an ITSP partner portal with an
optional restful API
OBi Hardware
This section summarizes the hardware characteristics of each OBi. The following table provides a specification
summary for each OBi, while figures 1 through 4 show the front and back of each OBi as well as the phone with an
attached OBi1000e Side Car.
Specification Summary
OBi1062
OBi1032
OBi1022
LCD:
4.3" Color TFT
4.3” Color TFT
3.2”” Color TFT
LCD Resolution:
480x272 pixels
480x272 pixels
320x240 pixels
Dial Pad:
Standard 12-Key (1-9,*,0,#)
Standard 12-Key (1-9,*,0,#)
Standard 12-Key (1-9,*,0,#)
Inline Power:
Yes
Yes
Yes
Line Keys/Virtual Line Keys:
6/24
3/12
5/10
Programmable Keys:
8
8
1
Ethernet Ports:
2x Gigabit Ethernet
(10/100/1000Mb)
2x Fast Ethernet
(10/100Mb)
2x Fast Ethernet
(10/100Mb)
USB 2.0 Ports:
2
2
1
3.5mm Headset + Mic Jack:
Yes
Yes
Yes
RJ9 Headset + Mic Port:
Yes
Yes
No
Navigation Keys:
Up, Down, Left, Right,
OK/Enter, Cancel/Back
Up, Down, Left, Right,
OK/Enter, Cancel/Back
Up, Down,
OK/Enter, Cancel/Back
WiFi:
Yes (built-in)
Optional (requires OBiWiFi
USB Adapter)
Optional (requires OBiWiFi
USB Adapter)
Bluetooth:
Yes (built-in)
Optional (requires OBiBT USB
Adapter)
Optional (requires OBiBT USB
Adapter)
HD Voice:
Yes
Yes
Yes
HD Full-Duplex Speakerphone:
Yes
Yes
Yes
Audio Control Keys:
Volume Up, Volume Down,
Mute (w/ Red LED),
Speakerphone on/off (w/ Green LED),
Headset on/off (w/ Green LED)
Volume Up, Volume Down,
Mute (w/ Red LED),
Combined Headset and
Speakerphone on/off (w/
Green LED)
Message Waiting Light:
Yes
Yes
Combined with
programmable key
Sidecar Support*:
Yes (up to 2)
Yes (up to 2)
No
*Each sidecar provides 16 additional feature keys

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Figure 1: Front of the OBi1032 IP Phone
Figure 2: Front of the OBi1062 IP Phone

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Figure 3: Front of the OBi1022 IP Phone
Figure 4: Rear of the OBi1032 and OBi1062 IP Phones

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Figure 5: Rear of the OBi1022 phone
Figure 6: OBi1062 with an attached OBi1000e Sidecar (Optional)
Handset Port
Ethernet Switch Port
(Supports POE)
Ethernet Passthrough
Port
Power Socket (12v DC)
USB Port

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Accessories Available Separately from Obihai
The OBi supports the following accessories:
12V DC Power Adapter: To power the OBi where Power over Ethernet (PoE) is not available.
OBiWiFi USB Adapter: To connect the OBi to a WiFi network.
OBiBT USB Adapter: To attach Bluetooth devices such as headsets and mobile phones.
OBi1000e Sidecar: To provide 16 additional feature keys. Up to two sidecars may be daisy chained from the
auxiliary (AUX) port on the rear of the OBi.
OBiLINE FXO Adapter (OBi1032 and OBi1062 only): To connect to a Plain Old Telephone System (POTS), for
example, to connect the OBi to the PSTN via phone jack provided by your telephone company or to connect
to an analog PABX.
OBiEHS Cable Kit (OBi1032 and OBi1062 only): For use with wireless headsets that support the DHSG
electronic hook switch (EHS) standard, allowing calls to be answered by pressing a button on the headset
itself. See
F _
Ref
448
768
016
\h
\*
ME
RGE
FOR
MAT
Ele
ctronic Hook Switch (EHS).
OBiWM1 wall mount bracket (OBi1032 and OBi1062 only): For securing the phone to a wall or other
vertical surfaces.
Other Accessories
The OBi also supports the follow storage devices for copying ring tones, background images and other media to the
device:
USB Disk Drives
USB Thumb Drives
Connecting the OBi
The OBi can be powered in two ways:
Using an Ethernet switch that supports Power over Ethernet (PoE): Connect the Ethernet Switch Port
(marked SW) on the rear of the OBi to a PoE Ethernet switch using Category-5 (or better) Ethernet cable
Connecting an OBiPS 12V DC Power Adapter: Plug the 12v jack into the 12v socket on the back of the OBi,
then connect AC (mains) adapter to the AC (mains) power socket.

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Connecting the Phone to the Network
You must connect the phone to a wired LAN or WiFi network in order to obtain phone service. In most cases your
network will require an internet connection and your service provider will set out requirements for the required
capacity of your connection to support voice services. In some cases the OBi may be deployed on a LAN or WAN
with no Internet access –for example in a corporate environment within a voice-only VLAN.
Connecting to the LAN over Wired Ethernet
Connect a Category-5 (or better) Ethernet cable from an available switch port to the RJ45 Port labeled SW on the
back of the phone. Note that the SW port also supports PoE - if it is connected to a standard PoE switch port, it can
draw power from the switch without needing to connect to an OBiPS 12V DC power adapter (sold separately).
Connecting to the WLAN over WiFi
The OBi can also connect to a phone service over a WiFi network. The OBi1062 has built-in WiFi, while the OBi1032
and OBi1022 require the OBiWiFi USB Wireless dongle in order to connect to a wireless network. The phone must
join the wireless network by connecting to a WiFi Access Point (AP). The user may use the WiFi setup utility within
the Settings app to scan for APs that are nearby, identify the correct AP by its broadcast SSID (WiFi network name)
and connect to it. If security is enabled on the AP, an input prompt will pop up on the screen to let you enter the
WiFi access password. Upon entry of correct credentials and connection to the WiFi network, the screen will display
an icon on the status bar that indicates the access point is connected and also shows the signal strength. For further
setup information, read “WiFi Setup” in the “OBi Phone Apps” section of this document.

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Electronic Hook Switch (EHS)
OBi1032 and OBi1062 support professional wireless headsets adhering to the DHSG (Drahtlose Hör-Sprechgarnitur)
standard, allowing calls to be answered or dropped by pressing a button on the headset itself instead of using the
headset button on the OBi Phone. For EHS to work, you need
-A professional wireless headset that supports EHS based on the DHSG standard;
-The headset manufacturer supplied cable for connecting the headset base-station with the OBi Phone;
-The OBiEHS cable kit, which plugs into the OBi Phone at one end and interfaces with the headset
manufacturer supplied cable at the other end;
-Enable EHS using the Preferences App
. There are different flavors of DHSG, and you should select the option that is appropriate to your headset.
The OBiEHS cable has three ends, with plugs that differ in sizes. The RJ9 end (with the smallest plug) goes to the
headset port at the back of the OBi phone and provides audio. The RJ11 end (with a slightly larger plug) goes to the
AUX port of the OBi phone for control. Finally the RJ45 end (with the largest plug) either goes directly to the headset
base station (e.g. Sennheiser OfficeRunner), or to the adapter supplied with the OBiEHS kit and connects to the
headset manufacturer supplied EHS cable (e.g. APS-11 cable for Plantronics Savi).
With EHS properly setup and enabled, pressing the button on the wireless headset will in turns toggle the headset
button of the OBi Phone itself, turning the green LED on or off.
The following table lists the wireless headsets that have been tested and are known to work properly with the OBi
Phone:
Table 1: Wireless headsets with EHS support for OBi1032 and OBi1062
Manufacturer
Model
Manufacturer supplied cable
required for EHS
“Electronic Hook Switch” setting
under the Preference App
Plantronics
CS540, Savi 720, W01
APS-11
Plantronics
Jabra
GN9350e
Jabra LINK 14201-10
Jabra
Sennheiser
OfficeRunner
Not needed
Generic
Overview of Phone Features
Core Features
These are features that are supported natively by the phone with little to no specific requirements on the
SOFTSWITCH.
24 Simultaneous Calls on the OBi1062, 12 on the OBi1032 and 10 on the OBi1022.
Programmable feature keys –8 for OBi1062 and OBi1022, and 1 for OBi1022.
Message Waiting Indicator (MWI)
4-way locally mixed conference call
Push To Talk (PTT)
Call Transfer and Blind Call Transfer (both intra-service and cross-service transfers are supported)
Call forwarding (both intra-service and cross-service are supported)
OBiTALK to SIP (SP) Service Bridge
Wideband HD Voice with Full Duplex Speakerphone
6 Fully Configurable SP slots and 6 individually configurable ITSP services

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Multicast Group Conferences (2 multicast groups can be configured)
Built in Auto Attendant with customizable prompts
Premium Features
Premium features may require support from the Soft Switch or the Service Provider.
Busy Lamp Field (BLF)
External conference bridge
Share Line and Share Call Appearances
Buddy List with Presence (For BroadSoft and Google)
Directory Services in the Cloud
Intercom calls (with or without PTT)
Phone Management Features
Built-in Native Web GUI, aka Phone Native Web Portal (NWP)
(Note: To access the phone’s local Web GUI, find your phone’s IP address by selecting “Settings”on the home screen,
and entering the IP address listed under “Network” into a web browser. The default username and password is
“admin”.
OBiTALK.com Cloud Portal for remote device management at any internet-connected location
Easy Firmware Update
Factory Reset

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2 Using the OBi
The OBi has logical areas assigned to different phone functions, helping the user to easily and intuitively operate the
device. Each area is controlled or navigated by fixed buttons on the OBi. Figure 7 shows the keys that relate to
each part of the OBi Home Screen.
Figure 7: The Line Keys (outlined in green) activate the line key functions displayed on the screen to the left of the button. The
soft keys (outlined in yellow) activate the corresponding soft key functions displayed along the bottom of the screen. The
navigation keys (displayed in red) are used to navigate between and select Apps. When an app is launched, both the
navigation keys and soft keys can be used within the app.

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The Home Screen
The Home App launches automatically when the phone starts up. The Home App only has one level of screen called
the Home Screen that shows the Main Menu of all available OBi Apps. Further information on the apps included
with the OBi is available in the section titled “OBi Phone Apps”.
To launch an app from the home screen:
For OBi1062 and OBi1032, highlight the corresponding icon with the ∧(Up), ∨(Down), <(Left) and >
(Right) navigation keys.
For OBi1022, highlight the corresponding icon with the ∧(Previous), ∨(Next) navigation keys. The
highlight proceeds in a “raster-scan” fashion. Starting at the first app at the top left, pressing the ∨(Next)
key moves the highlight one position to the right. When it gets to the end of a row, it wraps to the
beginning of the next row.
Press the √(Enter, aka OK) Key in the middle of the navigation key area to launch the app
The following operations apply to all Apps:
Pressing the (Home) key closes all screens and returns to the Home Screen.
Pressing the (Back) key closes the current GUI screen shown on top. If this is the first screen of an app,
that app will exit.
Figure 8: The home screen as shown on device startup. Top: OBi1062 and
OBi1032. Bottom: OBi1022. Note the Contacts App is currently highlighted on
screen. Pressing enter at this point would launch the Contacts App.
Soft key functions are displayed along the bottom of the screen. When the home screen is active the following soft
keys are displayed by default:
Redial List: Shortcut to launch Outgoing Call History to let the user select a number from the list to call
Call Forward: Press once to enable/disable call forwarding for all calls, or to configure a call forwarding
destination number if none is configured. Pressing and holding the key also brings up the call forwarding
configuration utility to enter a destination number.

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Do Not Disturb: Press once to enable/disable incoming calls. When enabled, the calling party will
immediately get a busy tone.
Lines: Displays a list of all the available “Lines” (voice services installed on the phone) to let the user select
a specific line to make a call. If a line is down for any reason, the corresponding entry in the list still shows
the account user name of the line, albeit greyed out.
When there are unchecked missed calls, the “Lines” soft key will be replaced by a “Missed” soft key in red,
showing the number of missed calls that have not been reviewed by the user. The soft key is a short cut to
launch the Missed Calls History to let the user view incoming calls that have not been answered.
More on Soft Keys
There are four physical soft keys. If the situation demands more than four, two solutions are provided and the
method to use is controlled by the Ph
one Native Web Portal (NWP) only <PopUpMoreSoftKeyOptions> parameter under “User Settings / User
Preferences”. By default, <PopUpMoreSoftKeyOptions> is enabled and the “More” method below is used.
“More”
In the first method, the fourth soft key will be labeled “More”, as shown in the example below:
Figure 9: Running out of soft keys
When the “More” key is pressed, the remaining soft keys will appear in a column at the fourth soft key position:
Figure 10: Additional soft keys with "More"

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In this example, the fourth and fifth soft keys are “Transfer”and “Blind Transfer”. When you press the fourth soft
key, the currently highlighted function will be executed (“Transfer” in this case). You can use the Up and Down
navigation keys to move the highlight to the desired function before pressing the soft key.
Soft Key Pages
In the second method, soft keys are organized into “pages” of up to three soft keys each, with the fourth soft key
indicating the number of pages and the currently active page:
Figure 11: Soft key page 1
In this example, there are two pages and page one is active. If you now press the fourth soft key, the next soft key
page will be shown:
Figure 12: Soft key page 2
In this example, the second page contains “Transfer” and “Blind Transfer”.
Feature Keys
Feature keys are programmable keys that can be configured to perform one of a range of predefined functions.
Feature keys have a built-in multi-color LED that shows the status of the assigned function.
The following diagram illustrates the location of feature keys on the OBi1062 with an attached OBi1000e sidecar.
The Virtual Line Keys (VLKs), the Programmable Keys (PKs) and the Sidecar Keys (SCKs) are all feature keys that
may be configured in similar ways.

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Figure 13: Diagram of OBi1062 with OBi1000e sidecar showing the location and types of feature keys
A feature key can either be configured
Directly on the OBi by pressing and holding the feature key;
Via the built-in
GEFORMAT Phone Native Web Portal (NWP)
;
Via the OBiTALK Cloud Management Portal.
In some circumstances the function assigned to a feature key may be locked by the system administrator or service
provider. Further configuration details can be found within the OBi1000-series phone admin guide available from
www.obihai.com/docs-downloads .
Line Keys and Virtual Line Keys
There are six (6) physical Line Keys (LKs) on the OBi1062, three (3) on the OBi1032 and five (5) on the OBi1022. For
OBi1062 and OBi1032, there are four (4) groups of Virtual Line Keys (VLKs) presented on the screen within tabs. For
OBi1022, there are two (2) groups of VLKs. This allows for a total of 12 VLKs on the OBi1032, 24 on the OBi1062 and
10 on the OBi1022.
The virtual line keys are numbered and grouped into tabs as follows:

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Table 2: Virtual Line Keys on OBi Phones
VLK groups within tabs
Tab 1
Tab 2
Tab 3
Tab 4
OBi1032 (12 VLKs):
VLK1 –VLK3
VLK4 –VLK6
VLK7 –VLK9
VLK10 –VLK12
OBi1062 (24 VLKs):
VLK1 –VLK6
VLK7 –VLK12
VLK13 –VLK18
VLK19 –VLK24
OBi1022(10 VLKs):
VLK1 –VLK5
VLK6 –VLK10
The LED in the line key reflects the status of the mapped VLK within the active tab. To see the LED color or pattern
corresponding to a VLK that is not displayed on the current tab, the user must switch to the tab carrying the desired
VLK. In order to switch between tabs, a feature key must be assigned the “Next Tab” function. When a user presses
the feature key assigned to next tab, the screen will cycle between the tabs in ascending order. When tab 4 (or Tab
2 in case of OBi1022) is reached, pressing next tab cycles back to tab 1.
There are two approaches you can take to assigning the next tab feature key –a VLK may be used within each tab to
carry the function or it can be assigned to a programmable key. Figure 8 shows the two approaches side-by-side.
As a feature key, a VLK is different from the other keys in that it also has an associated window area on the screen
along the right edge next to the physical Line Key. This is called a Virtual Line Key Window (VLKW). VLKs are
arranged into tabs, displayed across the top right of the screen, with the active tab highlighted. Only the VLKW of
the VLKs that are on the current tab are visible. A VLKW provides additional feature key function-dependent
information. For example, if the key is assigned the "Call Appearance" function, its VLKW will show the call peer's
name or number during a call, with an icon or background color that also reflects the call state. This is further
illustrated in figure 9.
Figure 8: The example on the left shows mapping the last VLK of each tab to the next tab
function, in this case we show VLK6 on tab 2 on an OBi1032. The example on the right shows
PK1 mapped to the next tab function

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Figure 14: Tab 3 active with a call in progress on VLK 13, which is the first line
key of tab 3 on the OBi1062. Note the active VLKW is highlighted and the icon
shows a call is in progress.

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Every feature key has a corresponding Feature Key Item that can be viewed on screen. The easiest way to view the
feature key item is by pressing and holding down the corresponding feature key until the item appears on the
screen. The user can then see additional information about the function assigned to the feature key and invoke
other operations, for example via soft key options.
Figure 15: After pressing and holding line key 1 with tab 4 active, the
corresponding virtual line key on the OBi1062, VLK19, is highlighted.
Call Keys
Each Virtual Line Key (VLK) is a feature key that can be assigned the "Call Appearance" function. When assigned this
function the VLK becomes a Call Key that can support a single call
1
. Each call carried out on the OBi must be
assigned a call key, so there needs to be at least one inactive call key available to make or receive a call. Enough call
keys should be assigned during the configuration of the device to support the call load required by the user. If there
is a new incoming call but no available call key to assign the call to, the calling party will receive a busy signal.
A bound call key is tied to a specific voice service account, such as SP1. A call key may also be unbound and
available for any voice service to use. A bound call key is used to handle calls only on the service account it is tied to,
while an unbound call key can handle calls on any voice service account that is active on the OBI.
For incoming calls, the OBi automatically assigns the call to an open call key. It first attempts to find a call key that is
bound to the service account that the incoming call is on - if none is found, it then tries to look for an unbound call
key to assign the call to. If no available call keys are found, the call is rejected and a busy line treatment is applied,
with the calling party either sent to voicemail or receiving a busy (engaged) tone. Figure 9 shows an inactive call key
bound to OBiTALK with a call in progress via SP1 on VLK2, which is also an unbound call key.
Figure 16: In this example, SP1 has no bound call keys, so when a call is made
via this service an unbound call key is used. In this example, line key 1 is
1
It is possible to support multiple call appearances on the same call key, by setting “MaxCalls” to more than 1 via
the phone NWP.
This manual suits for next models
3
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