Obihai OBi1062 Instruction Manual

Obihai Technology, Inc.
OBi1000 Series IP Phone Administration Guide
Models
OBi1062
OBi1032
OBi1022
April 2015
Copyright, Obihai Technology, Inc. 2015. All Rights Reserved.
Copyright material. o not make copies. o not distribute.
All contents subject to change without notification.

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A U IENCE ..........................................................................................................................................................................10
W HERE TO G O FOR H ELP ......................................................................................................................................................10
N OTATIONAL C ONVENTIONS ..................................................................................................................................................11
Boolean Values....................................................................................................................................................................................................... 11
INTRODUCTION........................................................................................................................................... 12
OB I IP P HONE H AR WARE ....................................................................................................................................................12
Accessories Available Separately from Obihai........................................................................................................................................................ 16
Other Accessories................................................................................................................................................................................................... 16
C ONNECTING THE OB I IP P HONE ............................................................................................................................................16
Connecting the Phone to the Network................................................................................................................................................................... 16
Connecting to the LAN Over Wired Ethernet ......................................................................................................................................................... 16
Connecting to the WLAN Over WiFi ....................................................................................................................................................................... 16
O VERVIEW OF P HONE F EATURES ............................................................................................................................................16
Administrative Features ......................................................................................................................................................................................... 17
Voice Features........................................................................................................................................................................................................ 17
Call Features........................................................................................................................................................................................................... 17
Soft Switch Support................................................................................................................................................................................................ 17
Integrated GUI Applications ................................................................................................................................................................................... 17
C OMPLEMENTARY O BIHAI P RO UCTS AN S ERVICES ..................................................................................................................18
CONFIGURATION AND MANAGEMENT INTERFACES ................................................................................... 19
EVICE L OCAL C ONFIGURATION ..............................................................................................................................................19
To access the OBi IP Phone evice Management Web Page:................................................................................................................................. 19
Web Page Conventions and Icons & Buttons: ........................................................................................................................................................ 20
Local Configuration Web Page Layout.................................................................................................................................................................... 21
R EMOTE P ROVISIONING ........................................................................................................................................................23
About ZT (Zero Touch): evice Customization at Obihai’s Factory......................................................................................................................... 24
OB I TALK P ORTALS ..............................................................................................................................................................25
User Portal ............................................................................................................................................................................................................. 25
ITSP Portal.............................................................................................................................................................................................................. 25
T ELEPHONE -IVR-B ASE L OCAL C ONFIGURATION .......................................................................................................................25
Main Menu............................................................................................................................................................................................................. 26
Additional Options (Menu 0).................................................................................................................................................................................. 27
System Level Options ........................................................................................................................................................................................ 27
Network Related Configuration Options ........................................................................................................................................................... 27
SP1 Configuration Options ................................................................................................................................................................................ 28
SP2 Configuration Options ................................................................................................................................................................................ 30
OBiTALK Configuration Options......................................................................................................................................................................... 31
Auto Attendant Configuration Options ............................................................................................................................................................. 32
Customized AA Prompt Recording Options ....................................................................................................................................................... 32
P HONE GUI........................................................................................................................................................................33
Settings................................................................................................................................................................................................................... 33
Preferences ............................................................................................................................................................................................................ 36
Admin Password..................................................................................................................................................................................................... 36
NETWORKING FEATURES ............................................................................................................................ 37
E THERNET P ORTS .................................................................................................................................................................37
WAN I NTERFACE .................................................................................................................................................................37

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VLAN....................................................................................................................................................................................................................... 37
LL P ....................................................................................................................................................................................................................... 37
IP Address Assignment........................................................................................................................................................................................... 37
NS Servers............................................................................................................................................................................................................ 37
W I F I I NTERFACE ..................................................................................................................................................................38
IP Address Assignment........................................................................................................................................................................................... 38
NS Servers............................................................................................................................................................................................................ 38
HCP O PTIONS ..................................................................................................................................................................38
NS L OOKUP .....................................................................................................................................................................38
Lookup Order ......................................................................................................................................................................................................... 38
Locally Configured NS Lookup Table .................................................................................................................................................................... 38
NTP S ERVERS AN L OCAL T IME ..............................................................................................................................................39
FEATURE KEYS............................................................................................................................................. 40
L INE K EYS AN V IRTUAL L INE K EYS ..........................................................................................................................................45
P ROGRAMMABLE K EYS ......................................................................................................................................................... 45
S I E C AR K EYS ....................................................................................................................................................................45
F EATURE K EY C ONFIGURATION P ARAMETERS ............................................................................................................................46
H IGHLIGHTS OF F EATURE K EY F UNCTIONS .................................................................................................................................46
Call Keys ................................................................................................................................................................................................................. 46
Line Monitor Keys .................................................................................................................................................................................................. 47
Speed ial Keys ...................................................................................................................................................................................................... 47
BLF Keys ................................................................................................................................................................................................................. 47
Presence Monitor................................................................................................................................................................................................... 47
Group Page Keys .................................................................................................................................................................................................... 47
VOICE SERVICES .......................................................................................................................................... 48
ITSP P ROFILES ....................................................................................................................................................................48
O VERVIEW OF C OMMON T RUNK C ONFIGURATION .....................................................................................................................48
Service Enable ........................................................................................................................................................................................................ 48
Service Account Credentials................................................................................................................................................................................... 49
Servers ................................................................................................................................................................................................................... 49
Trunk Capacity........................................................................................................................................................................................................ 49
Basic Incoming Call Handling.................................................................................................................................................................................. 49
Basic Outgoing Call Handling.................................................................................................................................................................................. 50
S PECIFICATION OF T ARGET P HONE N UMBERS ............................................................................................................................50
SIP/SP SERVICE............................................................................................................................................ 51
SIP Registration ...................................................................................................................................................................................................... 51
Third Party Registration..................................................................................................................................................................................... 52
Registration Period............................................................................................................................................................................................ 52
REGISTER Final Non-2xx Response Handling ..................................................................................................................................................... 53
SIP Outbound Proxy Server .................................................................................................................................................................................... 53
NS Lookup of SIP Servers ..................................................................................................................................................................................... 54
NAT Traversal Considerations ................................................................................................................................................................................ 54
Keep Alive Messages ......................................................................................................................................................................................... 55
SIP Proxy Server Redundancy and ual REGISTRATION ......................................................................................................................................... 55
SIP Privacy.............................................................................................................................................................................................................. 56
STUN and ICE.......................................................................................................................................................................................................... 57

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ITSP riven istinctive Ringing............................................................................................................................................................................... 58
RTP Statistics – the X-RTP-Stat Header................................................................................................................................................................... 58
RTCP....................................................................................................................................................................................................................... 58
Media Loopback Service......................................................................................................................................................................................... 58
A SIP/SP Configuration Example............................................................................................................................................................................. 59
GOOG E VOICE™ SERVICE ........................................................................................................................... 60
OBITA K SERVICE ........................................................................................................................................ 61
OBIB UETOOTH SERVICE............................................................................................................................. 62
CA FEATURES ........................................................................................................................................... 63
P HONE L EVEL AN L INE L EVEL F EATURE ...................................................................................................................................63
C ALL S TATES .......................................................................................................................................................................63
C ORE C ALL F EATURES ...........................................................................................................................................................64
Line Capacity .......................................................................................................................................................................................................... 64
Complex Operations Between Multiple, iverse Voice Services............................................................................................................................ 64
Making Outgoing Calls............................................................................................................................................................................................ 64
igit Map........................................................................................................................................................................................................... 64
Audio Path and On/Off-Hook States.................................................................................................................................................................. 64
Off-Hook ialing ................................................................................................................................................................................................ 65
On-Hook ialing ................................................................................................................................................................................................ 65
Outbound Call Routes ....................................................................................................................................................................................... 65
Primary Line ...................................................................................................................................................................................................... 65
Explicitly Selecting a Line to make call............................................................................................................................................................... 66
ialing “Speed ials 99” Numbers..................................................................................................................................................................... 66
ialing Star Codes.............................................................................................................................................................................................. 66
Called Party Caller I isplay............................................................................................................................................................................. 66
Handling Incoming Calls ......................................................................................................................................................................................... 67
Inbound Call Routes .......................................................................................................................................................................................... 67
Rejecting Incoming Calls.................................................................................................................................................................................... 67
Caller I isplay................................................................................................................................................................................................. 67
Ending Calls ............................................................................................................................................................................................................ 67
Holding Calls........................................................................................................................................................................................................... 67
Resuming Calls ....................................................................................................................................................................................................... 67
“Foregrounding” a Call........................................................................................................................................................................................... 67
Call Waiting ............................................................................................................................................................................................................ 68
Call Transfer ........................................................................................................................................................................................................... 68
Transfer Signaling.............................................................................................................................................................................................. 69
Limitations of Transfer by Internal Bridging ...................................................................................................................................................... 69
Conference Calls..................................................................................................................................................................................................... 69
Local Mixing/Bridging........................................................................................................................................................................................ 70
External Conference Bridge............................................................................................................................................................................... 70
E XPAN E C ALL F EATURES ....................................................................................................................................................71
Auto Answer and Intercom .................................................................................................................................................................................... 71
Push To Talk ........................................................................................................................................................................................................... 71
Speed ial Feature Key........................................................................................................................................................................................... 72
Block Caller I * ...................................................................................................................................................................................................... 72
Block Anonymous Call ............................................................................................................................................................................................ 73
Calling Line I isplay............................................................................................................................................................................................. 73
Call Forwarding ...................................................................................................................................................................................................... 73

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Call Forward Numbers....................................................................................................................................................................................... 73
Call Forward ALL................................................................................................................................................................................................ 74
Call Forward on Busy......................................................................................................................................................................................... 74
Call forward on No Answer:............................................................................................................................................................................... 74
Call Forward Signaling ....................................................................................................................................................................................... 75
Limitations of Call Froward by Internal Bridging................................................................................................................................................ 75
o Not isturb ....................................................................................................................................................................................................... 75
o Not Ring ............................................................................................................................................................................................................ 75
Message Waiting Indication – Visual and Tone Based............................................................................................................................................ 75
Multicast Page Groups ........................................................................................................................................................................................... 76
Music On Hold (MOH) ............................................................................................................................................................................................ 77
P REMIUM C ALL F EATURES .....................................................................................................................................................77
Busy Lamp Field (BLF)............................................................................................................................................................................................. 77
Single Versus Multiple BLF Event Notification................................................................................................................................................... 78
BLF with Call Park Status ................................................................................................................................................................................... 78
What Happens When BLF Key is Pressed........................................................................................................................................................... 78
BLF Operation: Speed ial ................................................................................................................................................................................. 79
BLF Operation: irected Call Pickup .................................................................................................................................................................. 79
BLF Operation: Barge In..................................................................................................................................................................................... 79
BLF Operation: Call Pickup................................................................................................................................................................................. 79
BLF Operation: Resume..................................................................................................................................................................................... 79
BLF Configuration .............................................................................................................................................................................................. 79
Floating BLF Key Assignment............................................................................................................................................................................. 80
SIP for BLF.......................................................................................................................................................................................................... 81
Call Park and Call Pickup......................................................................................................................................................................................... 82
Call Park Methods ............................................................................................................................................................................................. 82
Call Park Monitor and Call Pickup Methods ...................................................................................................................................................... 83
Shared Line and Shared Call Appearances (SCA) .................................................................................................................................................... 84
Line Seize........................................................................................................................................................................................................... 85
What Happens When a Call Appearance Key is Pressed.................................................................................................................................... 86
Buddy List............................................................................................................................................................................................................... 86
Expanded Buddy List and Groups...................................................................................................................................................................... 88
Buddy List Management.................................................................................................................................................................................... 88
Presence Monitor.............................................................................................................................................................................................. 89
Call Recording Controls .......................................................................................................................................................................................... 89
Hold and Talk Event Package.................................................................................................................................................................................. 89
Advice of Charges (AOC)......................................................................................................................................................................................... 89
BroadSoft Call Center Features .............................................................................................................................................................................. 89
isposition Code................................................................................................................................................................................................ 90
Customer Originated Call Trace......................................................................................................................................................................... 90
Escalation .......................................................................................................................................................................................................... 90
Call Center Information ..................................................................................................................................................................................... 90
BroadSoft Guest Login/Logout (Hoteling) .............................................................................................................................................................. 90
Emergency Calls ..................................................................................................................................................................................................... 91
Call iversion History ............................................................................................................................................................................................. 91
B ROA S OFT AS-F EATURE -E VENT F EATURES .............................................................................................................................92
Call Forward All ...................................................................................................................................................................................................... 92
Call Forward Busy................................................................................................................................................................................................... 92
Call Forward No Answer......................................................................................................................................................................................... 93
o Not isturb ....................................................................................................................................................................................................... 93

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AC Agent State ..................................................................................................................................................................................................... 93
Security Classification............................................................................................................................................................................................. 94
Executive Call Filter ................................................................................................................................................................................................ 94
Executive Assistant................................................................................................................................................................................................. 94
Call Recording Settings........................................................................................................................................................................................... 94
B ROA S OFT XSI F EATURES ....................................................................................................................................................94
Network irectories ............................................................................................................................................................................................... 95
Network Call Logs................................................................................................................................................................................................... 95
BroadWorks Anywhere .......................................................................................................................................................................................... 96
Remote Office ........................................................................................................................................................................................................ 96
Simultaneous Ring.................................................................................................................................................................................................. 96
Call Forward Always ............................................................................................................................................................................................... 96
Call Forward Busy................................................................................................................................................................................................... 97
Call Forward No Answer......................................................................................................................................................................................... 97
Anonymous Call...................................................................................................................................................................................................... 97
o Not isturb ....................................................................................................................................................................................................... 97
PHONE GUI CUSTOMIZATION ..................................................................................................................... 99
M AIN M ENU ......................................................................................................................................................................99
L INE K EY T ABS .....................................................................................................................................................................99
C ONTROLLING M ULTIPLE C ALLS P ER C ALL K EY ...........................................................................................................................99
Calls App Behavior.................................................................................................................................................................................................. 99
S OFT K EY S ET C USTOMIZATION ............................................................................................................................................ 100
Soft Key Set Parameter Syntax ............................................................................................................................................................................. 100
Soft Key Specification...................................................................................................................................................................................... 100
Assignable Soft Keys............................................................................................................................................................................................. 101
Soft Key Set Parameters:...................................................................................................................................................................................... 103
L INE K EY W IN OW C USTOMIZATION ..................................................................................................................................... 104
LE P ATTERN C USTOMIZATION ............................................................................................................................................ 106
LE Settings Parameters ...................................................................................................................................................................................... 106
Call State .............................................................................................................................................................................................................. 106
SCA State.............................................................................................................................................................................................................. 106
BLF State............................................................................................................................................................................................................... 107
Service State......................................................................................................................................................................................................... 107
AC Agent State ................................................................................................................................................................................................... 107
Presence State...................................................................................................................................................................................................... 107
Feature Key State ................................................................................................................................................................................................. 108
VMWI Lamp.......................................................................................................................................................................................................... 109
GUI M ENU C USTOMIZATION ............................................................................................................................................... 110
Preferences Menu................................................................................................................................................................................................ 110
Settings Menu ...................................................................................................................................................................................................... 110
Product Information Menu .................................................................................................................................................................................. 110
Preferences Menu Item I s.................................................................................................................................................................................. 110
Settings Menu Item I s ........................................................................................................................................................................................ 111
Product Info Menu Item I s ................................................................................................................................................................................. 111
P HONE C USTOMIZATION ATA ............................................................................................................................................. 112
Startup Splash Screen........................................................................................................................................................................................... 112
Background Pictures............................................................................................................................................................................................. 112
Text Fonts Customization..................................................................................................................................................................................... 113

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Language Customization with ictionary Files ..................................................................................................................................................... 115
Phone Book Pictures ............................................................................................................................................................................................ 123
Ring Tones............................................................................................................................................................................................................ 123
Phone Customization ata Package..................................................................................................................................................................... 123
Uploading Customization ata Package to the Phone ......................................................................................................................................... 123
I NTERNAL ATA S TORAGE P ATHS FOR U SER P REFERENCES S ETTINGS ........................................................................................... 124
OBIPHONE XM APP ICATIONS................................................................................................................. 127
A CTION URL S – P ULL M O EL .............................................................................................................................................. 127
Action URL Feature Key........................................................................................................................................................................................ 127
Action URL Soft Key.............................................................................................................................................................................................. 127
SIP N OTIFY – P USH M O EL ................................................................................................................................................. 127
XML A PP EVELOPMENT .................................................................................................................................................... 128
AUTO ATTENDANT.................................................................................................................................... 129
AA C ALLBACK S ERVICE ........................................................................................................................................................ 129
U SER R ECOR E P ROMPTS .................................................................................................................................................. 130
C USTOMIZING AA P ROMPT L ISTS .......................................................................................................................................... 130
VOICE GATEWAYS AND TRUNK GROUPS................................................................................................... 132
V OICE G ATEWAY ............................................................................................................................................................... 132
T RUNK G ROUPS ................................................................................................................................................................. 132
DAP ......................................................................................................................................................... 133
L AP S ERVICE S ETUP ......................................................................................................................................................... 133
Client Authentication ........................................................................................................................................................................................... 134
L AP IRECTORY S EARCH A PPLICATION ................................................................................................................................ 134
Search Fields ........................................................................................................................................................................................................ 135
IP PHONE SETTINGS .................................................................................................................................. 137
P HONE S ETTINGS ............................................................................................................................................................... 137
igitMap and OutboundCallRoute ....................................................................................................................................................................... 137
Primary Line ......................................................................................................................................................................................................... 137
Network irectory................................................................................................................................................................................................ 138
Buddy List............................................................................................................................................................................................................. 138
User Preferences Settings .................................................................................................................................................................................... 138
Page Groups 1 and 2 ............................................................................................................................................................................................ 138
L INE K EYS ......................................................................................................................................................................... 138
P ROGRAMMABLE K EYS ....................................................................................................................................................... 138
S I E C AR 1 AN S I E C AR 2 ................................................................................................................................................ 138
AUDIO CODEC PROFI ES............................................................................................................................ 140
TONE PATTERNS........................................................................................................................................ 141
T ONE P ROFILE F EATURES OF THE OB I EVICE .......................................................................................................................... 141
T ONE E XAMPLES :............................................................................................................................................................... 142
RINGTONES AND RING PATTERNS............................................................................................................. 145
STAR CODE PROFI ES ................................................................................................................................ 147

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S TAR C O E S CRIPT V ARIABLES (VAR).................................................................................................................................... 147
S TAR C O E S CRIPT A CTIONS (ACT)....................................................................................................................................... 148
S TAR C O E S CRIPT F ORMAT ................................................................................................................................................ 148
S TAR C O E S CRIPT E XAMPLES .............................................................................................................................................. 149
efault Star Codes................................................................................................................................................................................................ 149
USER SETTINGS ......................................................................................................................................... 151
S PEE IAL N UMBERS ........................................................................................................................................................ 151
U SING S PEE IAL N UMBER AS A H OC G ATEWAY .................................................................................................................. 151
CA ROUTING .......................................................................................................................................... 152
T RUNKS , E N POINTS , AN T ERMINALS .................................................................................................................................. 152
S UPPORTE 2- WAY CALL BRI GES ON THE OB I 1000 ................................................................................................................ 152
C ALL R OUTING – T HE OB I W AY ........................................................................................................................................... 153
I NBOUN C ALL R OUTE C ONFIGURATION ................................................................................................................................ 153
O UTBOUN C ALL R OUTE C ONFIGURATION ............................................................................................................................. 155
DIGIT MAP CONFIGURATION .................................................................................................................... 158
M ATCHING A GAINST M ULTIPLE R ULES IN IGIT M AP ............................................................................................................... 164
Forcing Interdigit Timeout With The Hash/Pound (#) Key.................................................................................................................................... 165
I NVOKE S ECON IAL T ONE IN IGIT M AP ............................................................................................................................. 165
C HANGE I NTER IGIT L ONG T IMER YNAMICALLY A FTER P ARTIAL M ATCH ..................................................................................... 166
U SER EFINE IGIT M APS ................................................................................................................................................. 166
A U SER EFINE IGIT M AP F OR IP V 4 IALING ..................................................................................................................... 166
ADMINISTRATIVE FEATURES..................................................................................................................... 167
N ATIVE W EB S ERVER .......................................................................................................................................................... 167
S YSLOG ............................................................................................................................................................................ 167
F ACTORY R ESET ................................................................................................................................................................. 167
F IRMWARE U P ATE ........................................................................................................................................................... 167
Automated Firmware Update .............................................................................................................................................................................. 167
C ONFIGURATION B ACKUP AN R ESTORE ................................................................................................................................ 167
A UTO P ROVISIONING .......................................................................................................................................................... 167
OBiTALK Provisioning ........................................................................................................................................................................................... 167
ITSP Provisioning .................................................................................................................................................................................................. 167
C USTOMIZATION ATA A UTO U P ATE ................................................................................................................................... 167
Customization ata Package................................................................................................................................................................................ 168
Auto Update Operation........................................................................................................................................................................................ 168
Auto Update Configuration Parameters............................................................................................................................................................... 168
DEVICE WEB PAGE AND CONFIGURATION PARAMETER REFERENCE......................................................... 170
S TATUS ............................................................................................................................................................................ 170
System Status....................................................................................................................................................................................................... 170
Reboot Reason Codes........................................................................................................................................................................................... 171
Call Status Web Page............................................................................................................................................................................................ 171
SP Services Statistics............................................................................................................................................................................................. 172
OB I W I F I C ONFIGURATION W EB P AGE AN P ARAMETER R EFERENCE ........................................................................................... 173

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WiFi Settings Web Page........................................................................................................................................................................................ 173
WiFi Scan Web Page............................................................................................................................................................................................. 173
S YSTEM M ANAGEMENT P ARAMETERS .................................................................................................................................... 174
WAN Parameters.................................................................................................................................................................................................. 174
Auto Provisioning Parameters.............................................................................................................................................................................. 177
Zero-Touch, Massive Scale Remote Provisioning: ................................................................................................................................................ 180
evice Admin Parameters.................................................................................................................................................................................... 180
EVICE U P ATE W EB P AGE ................................................................................................................................................. 181
Firmware Update ................................................................................................................................................................................................. 181
Possible Error Messages on Firmware Update Failure: ................................................................................................................................... 181
Backup (Customized) AA User Prompts................................................................................................................................................................ 181
Backup Configuration........................................................................................................................................................................................... 182
Restore Configuration .......................................................................................................................................................................................... 182
Reset Configuration (to Factory efault).............................................................................................................................................................. 182
S ERVICE P ROVI ER C ONFIGURATION P ARAMETERS ................................................................................................................... 182
ITSP Profile X – General Web Page (X = A, B, C, , E, F)........................................................................................................................................ 182
ITSP Profile X – SIP Web Page (X = A, B, C, , E, F)................................................................................................................................................ 183
ITSP Profile X – RTP Web Page (X = A, B, C, , E, F)............................................................................................................................................... 189
V OICE S ERVICES ................................................................................................................................................................. 189
SPn Service Web Page (n = 1, 2, 3, 4, 5, 6)............................................................................................................................................................ 189
OBiTALK Service Configuration............................................................................................................................................................................. 196
Auto Attendant Web Page ................................................................................................................................................................................... 199
Gateways and Trunk Groups Web Page ............................................................................................................................................................... 201
OBiBluetooth Web Page....................................................................................................................................................................................... 202
IP P HONE S ETTINGS ........................................................................................................................................................... 203
Phone Settings Web Page..................................................................................................................................................................................... 203
Line Keys .............................................................................................................................................................................................................. 207
Programmable Keys ............................................................................................................................................................................................. 207
Side Car m, m = 1, 2.............................................................................................................................................................................................. 207
LE Settings.......................................................................................................................................................................................................... 208
Soft Key Sets......................................................................................................................................................................................................... 210
C O EC P ROFILES ................................................................................................................................................................ 210
Codec Profile X Web Page (X = A, B)..................................................................................................................................................................... 210
T ONE P ROFILES ................................................................................................................................................................. 213
Tone Profile X Web Page (X = A, B)....................................................................................................................................................................... 213
R ING P ROFILES .................................................................................................................................................................. 215
Ring Profile X Web Page (X = A, B)........................................................................................................................................................................ 215
S TAR C O E P ROFILES .......................................................................................................................................................... 216
Star Code Profile X Web Page (X = A, B) ............................................................................................................................................................... 216
U SER S ETTINGS ................................................................................................................................................................. 217
User Preferences Web Page................................................................................................................................................................................. 217
Speed ials Web Page.......................................................................................................................................................................................... 220
User efined igit Maps Web Page ..................................................................................................................................................................... 220

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Audience
Internet Telephony Service Providers (ITSPs), Managed Service VARS, IT Professionals, Technology Hobbyists.
Note for Australian readers: Throughout this document we refer to ITSPs – treat this term the same as you would for
VSP (Voice Service Provider).
Note to End Users
End users are highly encouraged to use the OBiTALK web portal to configure and manage their OBi devices.
Visit www.obitalk.com to create an OBiTALK account and within the portal click “Add evice” to add your OBi Phone to
the portal. You can change all the advanced settings within this guide via the portal by using “OBi Expert” mode. To
enter OBi Expert, click on your device and at the next page you’ll see a link to enter the expert configuration page.
Within this page you can then click another link to bring up the device’s complete set of configuration parameters.
You can enable 1-click expert access from the OBi ashboard by enabling this option under your user settings within
the portal (This option is off by default).
Where to Go for Help
Obihai has a number of options available to customers who are seeking help regarding their Obihai products.
• Obihai Support Web Site: http://www.obihai.com/support.html
On this web site visitors will find links to the OBiTALK forum, ocuments and ownloads, Tools Tips and Tricks as well as
an FAQ / Knowledge Base.
• Enter a Support Request at: http://www.obihai.com/supportTicketForm.php
• Go to the OBiTALK forum at: www.obitalk.com/forum
• E-mail the Obihai Support Team at: suppo[email protected]

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Notational Conventions
A device configuration parameter and it’s value is represented in the format:
Parameter Group Name:: ParameterName = Parameter Value
Parameter Group Name:: ParameterName = {replace-this-with-actual-value}
Parameter Group Name is the heading of the parameter group on the left side panel of the device configuration web
page (or OBi Expert) and may contain spaces. When a group heading has more than one level, each level is separated
with a – , such as:
Services Providers - ITSP Profile A – SIP::
ParameterName is the name of the parameter as shown on the web page and MUST NOT CONTAIN ANY SPACES.
Parameter Value is the literal value to assign to the named parameter and may contain spaces. Group Name or its
top-level headings may be omitted when the context is clear. For example:
SP1 Service:: AuthUserName = 4082224312
ITSP Profile A - SIP:: ProxyServer = sip.myserviceprovider.com
ProxyServerPort = 5082
[optional values]
Boolean Values
Parameters that take a Boolean (true or false) value can be identified on the phone native configuration web pages (or
OBi Expert) by a check box / tick box (instead of an input-box or drop-down list) next to the parameter name.
Throughout the document we may loosely refer to a Boolean value as enable/disable or yes/no, but the only valid
Boolean parameter values to use in a phone configuration file that is recognized by the phone is either true/false
or True/False (case-sensitive!). This is equivalent to checked/unchecked on the configuration web pages.

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Introduction
The OBi1000 family of IP Phones, including the OBi1022, OBi1032 and OBi1062, support H Voice with a full-duplex
speakerphone, have a high resolution color active-matrix TFT LC display with a customizable user interface, as well as
a large number of fully programmable Feature Keys.
All OBi IP Phone models share the same functionalities:
• Support all standard SIP-based IP PABX and ITSPs/VSPs
• Suited for all service provider and enterprise deployment environments, regardless of size
• For do-it-yourself ( IY) or self-service installations, anyone regardless of whether they are a home user, small
business, or a corporate IT department can easily install, setup and manage the OBi IP Phone
• Integrate seamlessly with popular softswitch architectures such as BroadSoft, FreePBX, Asterisk, Elastix,
Metaswitch and FreeSwitch, to name a few
• Cloud management via OBiTALK.com with both a user portal as well as an ITSP partner portal with an optional
restful API
OBi IP Phone Hardware
This section summarizes the hardware characteristics of each OBi IP Phone. The following table provides a specification
summary for each model, while figures 1 through 4 show the front and back of each OBi IP Phone as well as the phone
with an attached OBi1000e Side Car.
OBi1062 OBi1032 OBi1022
LC isplay 480x272, 4.3" Color TFT 480x272, 4.3” Color TFT 320x160, 3.5” Color TFT
Ethernet Ports 2x GigE 2x Fast Ethernet 2x Fast Ethernet
PoE Yes Yes Yes
Line Keys/Virtual Line Keys 6/24 3/12 5/10
Programmable Keys 8 8 1
USB 2.0 Ports 2x USB 2.0 2x USB 2.0 1x USB 2.0
3.5mm Headset Jack Yes Yes Yes
RJ9 Headset Port Yes Yes No
Electronic Hook Switch (EHS)
Support
Yes (requires optional
OBiEHS)
Yes (requires optional
OBiEHS Kit)
WiFi Yes (built-in) Yes (requires OBiWiFi USB
Adapter)
Yes (requires OBiWiFi USB
Adapter)
Bluetooth Yes (built-in) Yes (requires OBiBT USB
Adapter)
Yes (requires OBiBT USB
Adapter)
FXO Telco Line Service Yes (requires OBiLINE USB
Adapter)
Yes (requires OBiLINE USB
Adapter)
No
H Voice Yes Yes Yes
H Full- uplex Speakerphone Yes Yes Yes
Message Waiting Light Yes Yes Yes (via Programmable Key)
Sidecar
*
Support
*
Sidecars are available
separately from Obihai. Each
sidecar provides 16 additional
feature keys – Order Obihai
model OBi1000e
Yes, 16 Keys per sidecar (up
to 2)
Yes, 16 Keys per sidecar (up
to 2)
No

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Figure 1: Front of the OBi1032 IP Phone
Figure 2: Front of the OBi1062 IP Phone
Line Keys
(LK1– LK3 )
Programmable Keys
(PK1–PK8)
Headset Jack
(3.5mm)
MWI Lamp
Soft Keys
(SK1–SK4)
Handset (H )
Microphone
Speaker (H )

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Figure 3: Rear of the OBi1032 and OBi1062 IP Phones
Figure 4: OBi1062 with an attached OBi1000e Sidecar (Option Not Available on OBI1022)
Sidecar 1
Sidecar Keys
(SK1
–
SK16)

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Figure 5: Front of the OBi1022 IP Phone
Figure 6: Rear of the OBi1022 IP Phone
Ethernet Switch Port
(Supports PoE)
USB Port
Ethernet Passthrough
Port
Power Socket
(12V C )
Handset Port
Wall Mounting
Points
Stand Mouting
Points
Programmable Key
(PK1: may be used
as Next Tab+MWI)
Headset Jack
(3.5mm)
Line Keys
(LK1–LK5)

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Accessories Available Separately from Obihai
The OBi IP Phone supports the following accessories:
• 12V C Power Adapter: To power the OBi IP Phone where Power over Ethernet (PoE) is not available
• OBiWiFi USB Adapter: To connect the OBi IP Phone to a WiFi network
• OBiBT USB Adapter: To attach Bluetooth devices such as headsets and mobile phones
• OBi1000e Sidecar (Not available on OBi1022): To provide 16 additional feature keys. Up to two sidecars may
be daisy chained from the auxiliary (AUX) port on the rear of the OBi IP Phone.
• OBiLINE FXO Adapter (Not available on OBi1022): To connect to a Plain Old Telephone System (POTS), for
example, to connect the OBi to the PSTN via phone jack provided by your telephone company or to connect to
an analog PABX
Other Accessories
The OBi IP Phone also supports the follow storage devices for copying ring tones, background images and other media
to the device:
• USB isk rives
• USB Thumb rives
Connecting the OBi IP Phone
The OBi can be powered in two ways:
• Using an Ethernet switch that supports Power over Ethernet (PoE): Connect the Ethernet Switch Port (marked
SW) on the rear of the OBi to a PoE Ethernet switch using Category-5 (or better) Ethernet cable
• Connecting an OBiPS 12V C Power Adapter: Plug the 12v jack into the 12v socket on the back of the OBi IP
Phone, then connect AC (mains) adapter to the AC (mains) power socket.
Connecting the Phone to the Network
You must connect the phone to a wired LAN or WiFi network in order to obtain phone service. In most cases your
network will require an internet connection and your service provider will set out requirements for the required
capacity of your connection to support voice services. In some cases the OBi IP Phone may be deployed on a LAN or
WAN with no Internet access – for example in a corporate environment within a voice-only VLAN.
Connecting to the AN Over Wired Ethernet
Connect a Category-5 (or better) Ethernet cable from an available switch port to the RJ45 Port labeled SW on the back
of the phone. Note that the SW port also supports PoE - if it is connected to a standard PoE switch port, it can draw
power from the switch without needing to connect to an OBiPS 12V C power adapter (sold separately).
Connecting to the W AN Over WiFi
The OBi IP Phone can also connect to a phone service over a WiFi network. The OBi1062 has built-in WiFi and the
OBi1022 and OBi1032 require the OBiWiFi USB Wireless dongle in order to connect to a wireless network. The phone
must join the wireless network by connecting to a WiFi Access Point (AP). The user may use the WiFi setup utility within
the Settings app to scan for APs that are nearby, identify the correct AP by its broadcast SSI (WiFi network name) and
connect to it. If security is enabled on the AP, an input prompt will pop up on the screen to let you enter the WiFi
access password. Upon entry of correct credentials and connection to WiFi the network, the screen will display an icon
on the status bar that indicates the access point is connected and also shows the signal strength. For further setup
information, read “WiFi Setup” in the “OBi Phone Apps” section of this document.
Overview of Phone Features

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Administrative Features
• Web pages of phone status and configuration of all parameters
• Remote Provisioning
• OBiTALK Provisioning
• Automated Firmware Update
Voice Features
• Six (6) SIP or Google Voice (GV) Accounts
• Universal inter- and intra service two-way call bridging among the 6 SIP/GV services, the OBiTALK service, and
the OBiBluetooth service
• Universal intra- and inter-service call transfer and call forward by local call bridging
• Automatic Attendant with customizable audio prompts that may be recorded directly on the phone
• SIP Support for Voice Over IP
• OBiTALK Managed VoIP Network for OBi Endpoint evices & Applications
• High Quality Voice Encoding Using G.711, G.726, G.729, G.722, iLBC, and OPUS Algorithms
• Recursive igit Maps and Associated Call Routing (Outbound, Inbound)
Call Features
• Message Waiting Indication - Visual and Tone Based
• Four Way Conference Calling with Local Mixing
• Caller I and Calling Line I Presentation
• Call Waiting
• Call Forward - Unconditional
• Call Forward on Busy
• Call Forward on No Answer
• Call Transfer
• Call Park
• Anonymous Call
• Block Anonymous Call
• o Not isturb
• Call Return
• Repeat ialing
• Multicast Paging Groups
• Music On Hold
Soft Switch Support
• BroadSoft
• FreePBX
• MetaSwitch
• FreeSwitch
Integrated GUI Applications
• Phone Book
• Call History
• 3
rd
Party XML Apps

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Complementary Obihai Products and Services
OBi1000 IP Phones are complemented by other OBi Products & Services:
OBiTA K: A customer portal for device management allowing members to add people and associated OBi endpoints to
“circles of trust” such that additional functionality can be shared amongst authorized users.
OBiON for iPhone, iPad, iPod touch & Android Devices: An application for iPhone, iPad, iPod touch and Android
devices which makes possible placing and receiving calls to/from other OBi endpoints.

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Configuration and Management Interfaces
There are several ways to configure and manage the OBi1000. Use the method (or combination of methods) that best
suit your deployment scenario.
Device ocal Configuration
The OBi IP Phone has an integrated device management web server that can be accessed from any standard (desktop
or tablet) web browser. Although all popular browsers are tested for compatibility with the OBi device management
web server, there may be inconsistencies that arise from time to time. Please contact [e-mail] if you have
any questions about the OBi device management web server and how it appears in your browser window.
To access the OBi IP Phone Device Management Web Page:
1. Connect the phone to the LAN
2. From the phone Main Menu, select Settings
3. Under Settings, the first item, Network, shows the IP address of the phone
4. Enter the phone IP Address as the URL of the web site you want to visit in your web browser
5. When prompted by the web browser, enter admin for user name and admin for password. Note that the
password is the standard factory default value. If the value has been changed, you must enter the correct
value instead.
When you access the OBi device management web page, you may be prompted to enter a user name and password.
There are two levels of access to the OBi web page – User Level and Admin Level. The default “user name / password”
for the User Level access is “user / user”. The default “user name / password” for the Admin Level access is “admin /
admin”. The Admin and/or User passwords may have been changed using the OBi device web page, provisioning by a
service provider or via the OBiTALK web portal (Admin only). Please be sure you have access to the correct Admin or
User password before you attempt to log on to the OBi evice Management Web Page.
The OBi device management web page is organized into sections to allow for a manageable and compartmentalized
approach to configuring the many hundreds of parameters available on the OBi device. Use the expandable /
collapsible menu tree on the left side of the page to easily navigate the various configuration parameter sections of the
OBi device.
IMPORTANT: Every configuration page must be submitted individually after changes made on the
page. Otherwise those changes will be discarded once you navigate to another page. Most
changes will require a reboot of the unit (by clicking the reboot button for instance) to take
effect. However, you may reboot the unit just once after you have made and submitted all the
necessary changes on all the pages.

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Web Page Conventions and Icons & Buttons:
Icon / Button Description Remark
This icon indicates that there is more information
available which might describe the workings, limits or
thresholds for the parameter to which it is adjacent. You
can mouse over this icon to reveal this information.
When a modification has been made to a parameter on
a page, the Submit button MUST be clicked before
proceeding to another page.
If you make changes to a parameter on a page and you
do not want to keep them for submission, click the
“Clear Changes” button to revert back to the parameter
setting present before the most recent change was
entered.
Click the “Use efaults Only” button if you want to
revert all parameters on a given page to their efault
settings. If you want to revert just one or two
parameters on a page to default settings you should use
the efault check box found on the right side of the
parameter. See next Item.
You will be prompted to confirm
that you want all the parameters
on the page to revert back to
system default settings.
When you wish to modify a parameter away from its
default setting, you should un-check the ‘ efault’ box.
This will open the parameter field for access and
modification. If there is a non-default setting in a
parameter field and you want to revert that parameter
back to its default setting, check the “ efault” box and
the default setting will appear.
efault value of a parameter
may be changed with a firmware
upgrade. Leaving a parameter at
default setting allows the device
to use proper default value with
the firmware currently installed
in the device
This icon indicates that the configuration currently
programmed on the OBi device is “set” and “running”.
No reboot is necessary if you have submitted
configuration modifications.
This icon does not indicate the
currently running configuration
is working properly.
After Submitting changes to a web page on the OBi, the
“Reboot Required” icon may appear. In order for the
modifications to run, you will need to reboot the OBi.
You can continue to make
modifications to OBi parameters
– on separate pages if necessary
– before you reboot and ”set”
the modifications in the running
system.
The “Reboot” button is used when the “Reboot
Required” icon appears indicating the OBi device
requires a reboot to invoke one or more parameter
modifications.
When performing a System
Configuration Reset, the Reboot
button does not need to be
pressed. The OBi will reboot
automatically when the “Reset”
button is selected.