Obihai OBi1062 Instruction Manual

Obihai Technology, Inc.
OBi1000 Series IP Phone Administration Guide
Models
OBi1062
OBi1032
OBi1022
April 2015
Copyright, Obihai Technology, Inc. 2015. All Rights Reserved.
Copyright material. o not make copies. o not distribute.
All contents subject to change without notification.

Copyright 2010-2015 Obihai Technology, Inc.
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A U IENCE ..........................................................................................................................................................................10
W HERE TO G O FOR H ELP ......................................................................................................................................................10
N OTATIONAL C ONVENTIONS ..................................................................................................................................................11
Boolean Values....................................................................................................................................................................................................... 11
INTRODUCTION........................................................................................................................................... 12
OB I IP P HONE H AR WARE ....................................................................................................................................................12
Accessories Available Separately from Obihai........................................................................................................................................................ 16
Other Accessories................................................................................................................................................................................................... 16
C ONNECTING THE OB I IP P HONE ............................................................................................................................................16
Connecting the Phone to the Network................................................................................................................................................................... 16
Connecting to the LAN Over Wired Ethernet ......................................................................................................................................................... 16
Connecting to the WLAN Over WiFi ....................................................................................................................................................................... 16
O VERVIEW OF P HONE F EATURES ............................................................................................................................................16
Administrative Features ......................................................................................................................................................................................... 17
Voice Features........................................................................................................................................................................................................ 17
Call Features........................................................................................................................................................................................................... 17
Soft Switch Support................................................................................................................................................................................................ 17
Integrated GUI Applications ................................................................................................................................................................................... 17
C OMPLEMENTARY O BIHAI P RO UCTS AN S ERVICES ..................................................................................................................18
CONFIGURATION AND MANAGEMENT INTERFACES ................................................................................... 19
EVICE L OCAL C ONFIGURATION ..............................................................................................................................................19
To access the OBi IP Phone evice Management Web Page:................................................................................................................................. 19
Web Page Conventions and Icons & Buttons: ........................................................................................................................................................ 20
Local Configuration Web Page Layout.................................................................................................................................................................... 21
R EMOTE P ROVISIONING ........................................................................................................................................................23
About ZT (Zero Touch): evice Customization at Obihai’s Factory......................................................................................................................... 24
OB I TALK P ORTALS ..............................................................................................................................................................25
User Portal ............................................................................................................................................................................................................. 25
ITSP Portal.............................................................................................................................................................................................................. 25
T ELEPHONE -IVR-B ASE L OCAL C ONFIGURATION .......................................................................................................................25
Main Menu............................................................................................................................................................................................................. 26
Additional Options (Menu 0).................................................................................................................................................................................. 27
System Level Options ........................................................................................................................................................................................ 27
Network Related Configuration Options ........................................................................................................................................................... 27
SP1 Configuration Options ................................................................................................................................................................................ 28
SP2 Configuration Options ................................................................................................................................................................................ 30
OBiTALK Configuration Options......................................................................................................................................................................... 31
Auto Attendant Configuration Options ............................................................................................................................................................. 32
Customized AA Prompt Recording Options ....................................................................................................................................................... 32
P HONE GUI........................................................................................................................................................................33
Settings................................................................................................................................................................................................................... 33
Preferences ............................................................................................................................................................................................................ 36
Admin Password..................................................................................................................................................................................................... 36
NETWORKING FEATURES ............................................................................................................................ 37
E THERNET P ORTS .................................................................................................................................................................37
WAN I NTERFACE .................................................................................................................................................................37

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VLAN....................................................................................................................................................................................................................... 37
LL P ....................................................................................................................................................................................................................... 37
IP Address Assignment........................................................................................................................................................................................... 37
NS Servers............................................................................................................................................................................................................ 37
W I F I I NTERFACE ..................................................................................................................................................................38
IP Address Assignment........................................................................................................................................................................................... 38
NS Servers............................................................................................................................................................................................................ 38
HCP O PTIONS ..................................................................................................................................................................38
NS L OOKUP .....................................................................................................................................................................38
Lookup Order ......................................................................................................................................................................................................... 38
Locally Configured NS Lookup Table .................................................................................................................................................................... 38
NTP S ERVERS AN L OCAL T IME ..............................................................................................................................................39
FEATURE KEYS............................................................................................................................................. 40
L INE K EYS AN V IRTUAL L INE K EYS ..........................................................................................................................................45
P ROGRAMMABLE K EYS ......................................................................................................................................................... 45
S I E C AR K EYS ....................................................................................................................................................................45
F EATURE K EY C ONFIGURATION P ARAMETERS ............................................................................................................................46
H IGHLIGHTS OF F EATURE K EY F UNCTIONS .................................................................................................................................46
Call Keys ................................................................................................................................................................................................................. 46
Line Monitor Keys .................................................................................................................................................................................................. 47
Speed ial Keys ...................................................................................................................................................................................................... 47
BLF Keys ................................................................................................................................................................................................................. 47
Presence Monitor................................................................................................................................................................................................... 47
Group Page Keys .................................................................................................................................................................................................... 47
VOICE SERVICES .......................................................................................................................................... 48
ITSP P ROFILES ....................................................................................................................................................................48
O VERVIEW OF C OMMON T RUNK C ONFIGURATION .....................................................................................................................48
Service Enable ........................................................................................................................................................................................................ 48
Service Account Credentials................................................................................................................................................................................... 49
Servers ................................................................................................................................................................................................................... 49
Trunk Capacity........................................................................................................................................................................................................ 49
Basic Incoming Call Handling.................................................................................................................................................................................. 49
Basic Outgoing Call Handling.................................................................................................................................................................................. 50
S PECIFICATION OF T ARGET P HONE N UMBERS ............................................................................................................................50
SIP/SP SERVICE............................................................................................................................................ 51
SIP Registration ...................................................................................................................................................................................................... 51
Third Party Registration..................................................................................................................................................................................... 52
Registration Period............................................................................................................................................................................................ 52
REGISTER Final Non-2xx Response Handling ..................................................................................................................................................... 53
SIP Outbound Proxy Server .................................................................................................................................................................................... 53
NS Lookup of SIP Servers ..................................................................................................................................................................................... 54
NAT Traversal Considerations ................................................................................................................................................................................ 54
Keep Alive Messages ......................................................................................................................................................................................... 55
SIP Proxy Server Redundancy and ual REGISTRATION ......................................................................................................................................... 55
SIP Privacy.............................................................................................................................................................................................................. 56
STUN and ICE.......................................................................................................................................................................................................... 57

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ITSP riven istinctive Ringing............................................................................................................................................................................... 58
RTP Statistics – the X-RTP-Stat Header................................................................................................................................................................... 58
RTCP....................................................................................................................................................................................................................... 58
Media Loopback Service......................................................................................................................................................................................... 58
A SIP/SP Configuration Example............................................................................................................................................................................. 59
GOOG E VOICE™ SERVICE ........................................................................................................................... 60
OBITA K SERVICE ........................................................................................................................................ 61
OBIB UETOOTH SERVICE............................................................................................................................. 62
CA FEATURES ........................................................................................................................................... 63
P HONE L EVEL AN L INE L EVEL F EATURE ...................................................................................................................................63
C ALL S TATES .......................................................................................................................................................................63
C ORE C ALL F EATURES ...........................................................................................................................................................64
Line Capacity .......................................................................................................................................................................................................... 64
Complex Operations Between Multiple, iverse Voice Services............................................................................................................................ 64
Making Outgoing Calls............................................................................................................................................................................................ 64
igit Map........................................................................................................................................................................................................... 64
Audio Path and On/Off-Hook States.................................................................................................................................................................. 64
Off-Hook ialing ................................................................................................................................................................................................ 65
On-Hook ialing ................................................................................................................................................................................................ 65
Outbound Call Routes ....................................................................................................................................................................................... 65
Primary Line ...................................................................................................................................................................................................... 65
Explicitly Selecting a Line to make call............................................................................................................................................................... 66
ialing “Speed ials 99” Numbers..................................................................................................................................................................... 66
ialing Star Codes.............................................................................................................................................................................................. 66
Called Party Caller I isplay............................................................................................................................................................................. 66
Handling Incoming Calls ......................................................................................................................................................................................... 67
Inbound Call Routes .......................................................................................................................................................................................... 67
Rejecting Incoming Calls.................................................................................................................................................................................... 67
Caller I isplay................................................................................................................................................................................................. 67
Ending Calls ............................................................................................................................................................................................................ 67
Holding Calls........................................................................................................................................................................................................... 67
Resuming Calls ....................................................................................................................................................................................................... 67
“Foregrounding” a Call........................................................................................................................................................................................... 67
Call Waiting ............................................................................................................................................................................................................ 68
Call Transfer ........................................................................................................................................................................................................... 68
Transfer Signaling.............................................................................................................................................................................................. 69
Limitations of Transfer by Internal Bridging ...................................................................................................................................................... 69
Conference Calls..................................................................................................................................................................................................... 69
Local Mixing/Bridging........................................................................................................................................................................................ 70
External Conference Bridge............................................................................................................................................................................... 70
E XPAN E C ALL F EATURES ....................................................................................................................................................71
Auto Answer and Intercom .................................................................................................................................................................................... 71
Push To Talk ........................................................................................................................................................................................................... 71
Speed ial Feature Key........................................................................................................................................................................................... 72
Block Caller I * ...................................................................................................................................................................................................... 72
Block Anonymous Call ............................................................................................................................................................................................ 73
Calling Line I isplay............................................................................................................................................................................................. 73
Call Forwarding ...................................................................................................................................................................................................... 73

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Call Forward Numbers....................................................................................................................................................................................... 73
Call Forward ALL................................................................................................................................................................................................ 74
Call Forward on Busy......................................................................................................................................................................................... 74
Call forward on No Answer:............................................................................................................................................................................... 74
Call Forward Signaling ....................................................................................................................................................................................... 75
Limitations of Call Froward by Internal Bridging................................................................................................................................................ 75
o Not isturb ....................................................................................................................................................................................................... 75
o Not Ring ............................................................................................................................................................................................................ 75
Message Waiting Indication – Visual and Tone Based............................................................................................................................................ 75
Multicast Page Groups ........................................................................................................................................................................................... 76
Music On Hold (MOH) ............................................................................................................................................................................................ 77
P REMIUM C ALL F EATURES .....................................................................................................................................................77
Busy Lamp Field (BLF)............................................................................................................................................................................................. 77
Single Versus Multiple BLF Event Notification................................................................................................................................................... 78
BLF with Call Park Status ................................................................................................................................................................................... 78
What Happens When BLF Key is Pressed........................................................................................................................................................... 78
BLF Operation: Speed ial ................................................................................................................................................................................. 79
BLF Operation: irected Call Pickup .................................................................................................................................................................. 79
BLF Operation: Barge In..................................................................................................................................................................................... 79
BLF Operation: Call Pickup................................................................................................................................................................................. 79
BLF Operation: Resume..................................................................................................................................................................................... 79
BLF Configuration .............................................................................................................................................................................................. 79
Floating BLF Key Assignment............................................................................................................................................................................. 80
SIP for BLF.......................................................................................................................................................................................................... 81
Call Park and Call Pickup......................................................................................................................................................................................... 82
Call Park Methods ............................................................................................................................................................................................. 82
Call Park Monitor and Call Pickup Methods ...................................................................................................................................................... 83
Shared Line and Shared Call Appearances (SCA) .................................................................................................................................................... 84
Line Seize........................................................................................................................................................................................................... 85
What Happens When a Call Appearance Key is Pressed.................................................................................................................................... 86
Buddy List............................................................................................................................................................................................................... 86
Expanded Buddy List and Groups...................................................................................................................................................................... 88
Buddy List Management.................................................................................................................................................................................... 88
Presence Monitor.............................................................................................................................................................................................. 89
Call Recording Controls .......................................................................................................................................................................................... 89
Hold and Talk Event Package.................................................................................................................................................................................. 89
Advice of Charges (AOC)......................................................................................................................................................................................... 89
BroadSoft Call Center Features .............................................................................................................................................................................. 89
isposition Code................................................................................................................................................................................................ 90
Customer Originated Call Trace......................................................................................................................................................................... 90
Escalation .......................................................................................................................................................................................................... 90
Call Center Information ..................................................................................................................................................................................... 90
BroadSoft Guest Login/Logout (Hoteling) .............................................................................................................................................................. 90
Emergency Calls ..................................................................................................................................................................................................... 91
Call iversion History ............................................................................................................................................................................................. 91
B ROA S OFT AS-F EATURE -E VENT F EATURES .............................................................................................................................92
Call Forward All ...................................................................................................................................................................................................... 92
Call Forward Busy................................................................................................................................................................................................... 92
Call Forward No Answer......................................................................................................................................................................................... 93
o Not isturb ....................................................................................................................................................................................................... 93

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AC Agent State ..................................................................................................................................................................................................... 93
Security Classification............................................................................................................................................................................................. 94
Executive Call Filter ................................................................................................................................................................................................ 94
Executive Assistant................................................................................................................................................................................................. 94
Call Recording Settings........................................................................................................................................................................................... 94
B ROA S OFT XSI F EATURES ....................................................................................................................................................94
Network irectories ............................................................................................................................................................................................... 95
Network Call Logs................................................................................................................................................................................................... 95
BroadWorks Anywhere .......................................................................................................................................................................................... 96
Remote Office ........................................................................................................................................................................................................ 96
Simultaneous Ring.................................................................................................................................................................................................. 96
Call Forward Always ............................................................................................................................................................................................... 96
Call Forward Busy................................................................................................................................................................................................... 97
Call Forward No Answer......................................................................................................................................................................................... 97
Anonymous Call...................................................................................................................................................................................................... 97
o Not isturb ....................................................................................................................................................................................................... 97
PHONE GUI CUSTOMIZATION ..................................................................................................................... 99
M AIN M ENU ......................................................................................................................................................................99
L INE K EY T ABS .....................................................................................................................................................................99
C ONTROLLING M ULTIPLE C ALLS P ER C ALL K EY ...........................................................................................................................99
Calls App Behavior.................................................................................................................................................................................................. 99
S OFT K EY S ET C USTOMIZATION ............................................................................................................................................ 100
Soft Key Set Parameter Syntax ............................................................................................................................................................................. 100
Soft Key Specification...................................................................................................................................................................................... 100
Assignable Soft Keys............................................................................................................................................................................................. 101
Soft Key Set Parameters:...................................................................................................................................................................................... 103
L INE K EY W IN OW C USTOMIZATION ..................................................................................................................................... 104
LE P ATTERN C USTOMIZATION ............................................................................................................................................ 106
LE Settings Parameters ...................................................................................................................................................................................... 106
Call State .............................................................................................................................................................................................................. 106
SCA State.............................................................................................................................................................................................................. 106
BLF State............................................................................................................................................................................................................... 107
Service State......................................................................................................................................................................................................... 107
AC Agent State ................................................................................................................................................................................................... 107
Presence State...................................................................................................................................................................................................... 107
Feature Key State ................................................................................................................................................................................................. 108
VMWI Lamp.......................................................................................................................................................................................................... 109
GUI M ENU C USTOMIZATION ............................................................................................................................................... 110
Preferences Menu................................................................................................................................................................................................ 110
Settings Menu ...................................................................................................................................................................................................... 110
Product Information Menu .................................................................................................................................................................................. 110
Preferences Menu Item I s.................................................................................................................................................................................. 110
Settings Menu Item I s ........................................................................................................................................................................................ 111
Product Info Menu Item I s ................................................................................................................................................................................. 111
P HONE C USTOMIZATION ATA ............................................................................................................................................. 112
Startup Splash Screen........................................................................................................................................................................................... 112
Background Pictures............................................................................................................................................................................................. 112
Text Fonts Customization..................................................................................................................................................................................... 113

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Language Customization with ictionary Files ..................................................................................................................................................... 115
Phone Book Pictures ............................................................................................................................................................................................ 123
Ring Tones............................................................................................................................................................................................................ 123
Phone Customization ata Package..................................................................................................................................................................... 123
Uploading Customization ata Package to the Phone ......................................................................................................................................... 123
I NTERNAL ATA S TORAGE P ATHS FOR U SER P REFERENCES S ETTINGS ........................................................................................... 124
OBIPHONE XM APP ICATIONS................................................................................................................. 127
A CTION URL S – P ULL M O EL .............................................................................................................................................. 127
Action URL Feature Key........................................................................................................................................................................................ 127
Action URL Soft Key.............................................................................................................................................................................................. 127
SIP N OTIFY – P USH M O EL ................................................................................................................................................. 127
XML A PP EVELOPMENT .................................................................................................................................................... 128
AUTO ATTENDANT.................................................................................................................................... 129
AA C ALLBACK S ERVICE ........................................................................................................................................................ 129
U SER R ECOR E P ROMPTS .................................................................................................................................................. 130
C USTOMIZING AA P ROMPT L ISTS .......................................................................................................................................... 130
VOICE GATEWAYS AND TRUNK GROUPS................................................................................................... 132
V OICE G ATEWAY ............................................................................................................................................................... 132
T RUNK G ROUPS ................................................................................................................................................................. 132
DAP ......................................................................................................................................................... 133
L AP S ERVICE S ETUP ......................................................................................................................................................... 133
Client Authentication ........................................................................................................................................................................................... 134
L AP IRECTORY S EARCH A PPLICATION ................................................................................................................................ 134
Search Fields ........................................................................................................................................................................................................ 135
IP PHONE SETTINGS .................................................................................................................................. 137
P HONE S ETTINGS ............................................................................................................................................................... 137
igitMap and OutboundCallRoute ....................................................................................................................................................................... 137
Primary Line ......................................................................................................................................................................................................... 137
Network irectory................................................................................................................................................................................................ 138
Buddy List............................................................................................................................................................................................................. 138
User Preferences Settings .................................................................................................................................................................................... 138
Page Groups 1 and 2 ............................................................................................................................................................................................ 138
L INE K EYS ......................................................................................................................................................................... 138
P ROGRAMMABLE K EYS ....................................................................................................................................................... 138
S I E C AR 1 AN S I E C AR 2 ................................................................................................................................................ 138
AUDIO CODEC PROFI ES............................................................................................................................ 140
TONE PATTERNS........................................................................................................................................ 141
T ONE P ROFILE F EATURES OF THE OB I EVICE .......................................................................................................................... 141
T ONE E XAMPLES :............................................................................................................................................................... 142
RINGTONES AND RING PATTERNS............................................................................................................. 145
STAR CODE PROFI ES ................................................................................................................................ 147

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S TAR C O E S CRIPT V ARIABLES (VAR).................................................................................................................................... 147
S TAR C O E S CRIPT A CTIONS (ACT)....................................................................................................................................... 148
S TAR C O E S CRIPT F ORMAT ................................................................................................................................................ 148
S TAR C O E S CRIPT E XAMPLES .............................................................................................................................................. 149
efault Star Codes................................................................................................................................................................................................ 149
USER SETTINGS ......................................................................................................................................... 151
S PEE IAL N UMBERS ........................................................................................................................................................ 151
U SING S PEE IAL N UMBER AS A H OC G ATEWAY .................................................................................................................. 151
CA ROUTING .......................................................................................................................................... 152
T RUNKS , E N POINTS , AN T ERMINALS .................................................................................................................................. 152
S UPPORTE 2- WAY CALL BRI GES ON THE OB I 1000 ................................................................................................................ 152
C ALL R OUTING – T HE OB I W AY ........................................................................................................................................... 153
I NBOUN C ALL R OUTE C ONFIGURATION ................................................................................................................................ 153
O UTBOUN C ALL R OUTE C ONFIGURATION ............................................................................................................................. 155
DIGIT MAP CONFIGURATION .................................................................................................................... 158
M ATCHING A GAINST M ULTIPLE R ULES IN IGIT M AP ............................................................................................................... 164
Forcing Interdigit Timeout With The Hash/Pound (#) Key.................................................................................................................................... 165
I NVOKE S ECON IAL T ONE IN IGIT M AP ............................................................................................................................. 165
C HANGE I NTER IGIT L ONG T IMER YNAMICALLY A FTER P ARTIAL M ATCH ..................................................................................... 166
U SER EFINE IGIT M APS ................................................................................................................................................. 166
A U SER EFINE IGIT M AP F OR IP V 4 IALING ..................................................................................................................... 166
ADMINISTRATIVE FEATURES..................................................................................................................... 167
N ATIVE W EB S ERVER .......................................................................................................................................................... 167
S YSLOG ............................................................................................................................................................................ 167
F ACTORY R ESET ................................................................................................................................................................. 167
F IRMWARE U P ATE ........................................................................................................................................................... 167
Automated Firmware Update .............................................................................................................................................................................. 167
C ONFIGURATION B ACKUP AN R ESTORE ................................................................................................................................ 167
A UTO P ROVISIONING .......................................................................................................................................................... 167
OBiTALK Provisioning ........................................................................................................................................................................................... 167
ITSP Provisioning .................................................................................................................................................................................................. 167
C USTOMIZATION ATA A UTO U P ATE ................................................................................................................................... 167
Customization ata Package................................................................................................................................................................................ 168
Auto Update Operation........................................................................................................................................................................................ 168
Auto Update Configuration Parameters............................................................................................................................................................... 168
DEVICE WEB PAGE AND CONFIGURATION PARAMETER REFERENCE......................................................... 170
S TATUS ............................................................................................................................................................................ 170
System Status....................................................................................................................................................................................................... 170
Reboot Reason Codes........................................................................................................................................................................................... 171
Call Status Web Page............................................................................................................................................................................................ 171
SP Services Statistics............................................................................................................................................................................................. 172
OB I W I F I C ONFIGURATION W EB P AGE AN P ARAMETER R EFERENCE ........................................................................................... 173

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WiFi Settings Web Page........................................................................................................................................................................................ 173
WiFi Scan Web Page............................................................................................................................................................................................. 173
S YSTEM M ANAGEMENT P ARAMETERS .................................................................................................................................... 174
WAN Parameters.................................................................................................................................................................................................. 174
Auto Provisioning Parameters.............................................................................................................................................................................. 177
Zero-Touch, Massive Scale Remote Provisioning: ................................................................................................................................................ 180
evice Admin Parameters.................................................................................................................................................................................... 180
EVICE U P ATE W EB P AGE ................................................................................................................................................. 181
Firmware Update ................................................................................................................................................................................................. 181
Possible Error Messages on Firmware Update Failure: ................................................................................................................................... 181
Backup (Customized) AA User Prompts................................................................................................................................................................ 181
Backup Configuration........................................................................................................................................................................................... 182
Restore Configuration .......................................................................................................................................................................................... 182
Reset Configuration (to Factory efault).............................................................................................................................................................. 182
S ERVICE P ROVI ER C ONFIGURATION P ARAMETERS ................................................................................................................... 182
ITSP Profile X – General Web Page (X = A, B, C, , E, F)........................................................................................................................................ 182
ITSP Profile X – SIP Web Page (X = A, B, C, , E, F)................................................................................................................................................ 183
ITSP Profile X – RTP Web Page (X = A, B, C, , E, F)............................................................................................................................................... 189
V OICE S ERVICES ................................................................................................................................................................. 189
SPn Service Web Page (n = 1, 2, 3, 4, 5, 6)............................................................................................................................................................ 189
OBiTALK Service Configuration............................................................................................................................................................................. 196
Auto Attendant Web Page ................................................................................................................................................................................... 199
Gateways and Trunk Groups Web Page ............................................................................................................................................................... 201
OBiBluetooth Web Page....................................................................................................................................................................................... 202
IP P HONE S ETTINGS ........................................................................................................................................................... 203
Phone Settings Web Page..................................................................................................................................................................................... 203
Line Keys .............................................................................................................................................................................................................. 207
Programmable Keys ............................................................................................................................................................................................. 207
Side Car m, m = 1, 2.............................................................................................................................................................................................. 207
LE Settings.......................................................................................................................................................................................................... 208
Soft Key Sets......................................................................................................................................................................................................... 210
C O EC P ROFILES ................................................................................................................................................................ 210
Codec Profile X Web Page (X = A, B)..................................................................................................................................................................... 210
T ONE P ROFILES ................................................................................................................................................................. 213
Tone Profile X Web Page (X = A, B)....................................................................................................................................................................... 213
R ING P ROFILES .................................................................................................................................................................. 215
Ring Profile X Web Page (X = A, B)........................................................................................................................................................................ 215
S TAR C O E P ROFILES .......................................................................................................................................................... 216
Star Code Profile X Web Page (X = A, B) ............................................................................................................................................................... 216
U SER S ETTINGS ................................................................................................................................................................. 217
User Preferences Web Page................................................................................................................................................................................. 217
Speed ials Web Page.......................................................................................................................................................................................... 220
User efined igit Maps Web Page ..................................................................................................................................................................... 220

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Audience
Internet Telephony Service Providers (ITSPs), Managed Service VARS, IT Professionals, Technology Hobbyists.
Note for Australian readers: Throughout this document we refer to ITSPs – treat this term the same as you would for
VSP (Voice Service Provider).
Note to End Users
End users are highly encouraged to use the OBiTALK web portal to configure and manage their OBi devices.
Visit www.obitalk.com to create an OBiTALK account and within the portal click “Add evice” to add your OBi Phone to
the portal. You can change all the advanced settings within this guide via the portal by using “OBi Expert” mode. To
enter OBi Expert, click on your device and at the next page you’ll see a link to enter the expert configuration page.
Within this page you can then click another link to bring up the device’s complete set of configuration parameters.
You can enable 1-click expert access from the OBi ashboard by enabling this option under your user settings within
the portal (This option is off by default).
Where to Go for Help
Obihai has a number of options available to customers who are seeking help regarding their Obihai products.
• Obihai Support Web Site: http://www.obihai.com/support.html
On this web site visitors will find links to the OBiTALK forum, ocuments and ownloads, Tools Tips and Tricks as well as
an FAQ / Knowledge Base.
• Enter a Support Request at: http://www.obihai.com/supportTicketForm.php
• Go to the OBiTALK forum at: www.obitalk.com/forum
• E-mail the Obihai Support Team at: suppo[email protected]