Oki CX4545 MFP User manual

MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS
Troubleshooting Guide
ES9460 MFP/ES9470 MFP
CX3535 MFP/CX4545 MFP

©2012 Oki Data Corporation All rights reserved
Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of Oki Data.

Preface 1
Preface
Thank you for purchasing OKI Multifunctional Digital Color System. This guide describes how to troubleshoot the
problems that could occur while you are using the equipment. Keep this guide within easy reach, and use it to configure an
environment that makes best use of the OKI MFP’s functions.
How to read this manual
Symbols in this manual
In this manual, some important items are described with the symbols shown below. Be sure to read these items before
using this equipment.
Other than the above, this manual also describes information that may be useful for the operation of this equipment with
the following signage:
Screens
Screens in this manual may differ from the actual ones depending on the use-environment of the equipment such as
the installing status of options.
Screens of when paper in the A/B format is used are given in this manual. If you use paper in the LT format, the display
or the order of buttons may differ from that of your equipment.
Trademarks
The official name of Windows XP is Microsoft Windows XP Operating System.
The official name of Windows Vista is Microsoft Windows Vista Operating System.
The official name of Windows 7 is Microsoft Windows 7 Operating System.
The official name of Windows Server 2003 is Microsoft Windows Server 2003 Operating System.
The official name of Windows Server 2008 is Microsoft Windows Server 2008 Operating System.
Microsoft, Windows, Windows NT, and the brand names and product names of other Microsoft products are
trademarks of Microsoft Corporation in the US and other countries.
Apple, AppleTalk, Macintosh, Mac, Mac OS, Safari and TrueType are trademarks of Apple Inc. in the US and other
countries.
Adobe, Acrobat, Reader, and PostScript are either registered trademarks or trademarks of Adobe Systems
Incorporated in the United States and/or other countries.
Mozilla, Firefox and Firefox logo are trademarks or registered trademarks of Mozilla Foundation in the U.S. and other
countries.
IBM, AT and AIX are trademarks of International Business Machines Corporation.
NOVELL, NetWare, and NDS are trademarks of Novell, Inc.
Other company and product names given in this manual or displayed in this software may be the trademarks of their
respective companies.
Indicates a potentially hazardous situation which, if not avoided, could result in death, serious
injury, or serious damage, or fire in the equipment or surrounding assets.
Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate
injury, partial damage to the equipment or surrounding assets, or loss of data.
Indicates information to which you should pay attention when operating the equipment.
Describes handy information that is useful to know when operating the equipment.
Pages describing items related to what you are currently doing. See these pages as required.

CONTENTS 3
CONTENTS
Preface....................................................................................................................................... 1
Chapter 1 TROUBLESHOOTING FOR THE HARDWARE
When This Screen Is Displayed .............................................................................................. 8
Messages Displayed on the Touch Panel ............................................................................ 10
Clearing a Paper Jam ............................................................................................................. 14
Locating a paper jam ........................................................................................................... 14
Clearing a paper jam ........................................................................................................... 15
Paper jam in the Reversing Automatic Document Feeder (optional) (lower) ...................... 16
Paper jam in the Reversing Automatic Document Feeder (optional) (upper)...................... 17
Paper jam in the drawer feeding portion.............................................................................. 18
Paper jam in the Large Capacity Feeder (optional)............................................................. 19
Paper jam in the Paper Feed Pedestal (optional)................................................................ 19
Paper jam in the drawers..................................................................................................... 20
Paper jam in the drawer of the Large Capacity Feeder (optional)....................................... 20
Paper jam in the bypass tray ............................................................................................... 21
Paper jam in the automatic duplexing unit........................................................................... 21
Paper jam in the jam releasing cover .................................................................................. 22
Paper jam in the fuser unit................................................................................................... 22
Paper jam in the Bridge Unit (optional)................................................................................ 24
Paper jam in the Finisher MJ-1101 and the Hole Punch Unit MJ-6103 (both optional)....... 25
Paper jam in the Saddle Stitch Finisher MJ-1106 and the Hole Punch Unit MJ-6103 (both
optional) .............................................................................................................................. 29
Paper jam in the Hanging Finisher MJ-1031 (optional) ...................................................... 33
Paper jam in the Saddle Stitch unit (optional) ..................................................................... 34
Clearing paper jams caused by a wrong paper size setting ................................................ 38
Clearing a Staple Jam ............................................................................................................ 43
Staple jam in the Finisher .................................................................................................... 43
Staple jam in the Saddle Stitch unit (MJ-1106) ................................................................... 47
Replacing a Toner Cartridge ................................................................................................. 49
Replacing a “Near Empty” toner cartridge ........................................................................... 51
Replacing the Waste Toner Box............................................................................................ 54
Refilling With Staples............................................................................................................. 56
Refilling Finisher staples......................................................................................................56
Refilling Saddle Stitch unit staples (MJ-1106) ..................................................................... 59
Cleaning the Slit Glass and Main Chargers ......................................................................... 62
Cleaning the slit glass.......................................................................................................... 62
Cleaning the main chargers................................................................................................. 64
Cleaning the Hole Punch Dust Bin ....................................................................................... 65
Chapter 2 TROUBLESHOOTING FOR COPYING
Copying Problems.................................................................................................................. 68
Chapter 3 TROUBLESHOOTING FOR PRINTING
Print Job Problems................................................................................................................. 72
Clearing print job errors .......................................................................................................72
Cannot remember the document password for a Private Print job...................................... 73

4 CONTENTS
Printing a document including many graphics takes time.................................................... 73
Printer Driver Problems .........................................................................................................74
Cannot print (port setting problems) .................................................................................... 74
Cannot print (SNMP Community Name problems).............................................................. 74
Command line options not processed ................................................................................. 74
Retrieval of printer configuration failed ................................................................................ 75
Cannot change settings on the [Device Settings] tab.......................................................... 75
Network Connection Problems ............................................................................................. 76
Cannot print with the equipment (network connection problems)........................................ 76
Cannot print with SMB print................................................................................................. 76
Cannot print properly with AppleTalk print........................................................................... 76
Client Problems ..................................................................................................................... 77
Checking the client status.................................................................................................... 77
Hardware Problems................................................................................................................ 78
Print jobs not output ............................................................................................................ 78
Chapter 4 TROUBLESHOOTING FOR SCANNING
Scanning Problems ................................................................................................................ 80
Cannot E-mail my scans...................................................................................................... 80
Cannot find the data saved in the shared folder.................................................................. 80
Chapter 5 TROUBLESHOOTING FOR e-Filing
e-Filing Web Utility Problems................................................................................................ 82
e-Filing Web Utility terminates the session.......................................................................... 82
Numerous sub windows repeatedly appear ........................................................................ 82
Displaying the items in the Contents Frame takes a long time............................................ 82
Error messages ................................................................................................................... 83
Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Locating the Equipment in the Network............................................................................... 86
Cannot locate the equipment in the network ....................................................................... 86
Cannot locate the equipment with Local Discovery............................................................. 87
Equipment does not respond to ping command .................................................................. 88
LDAP Search and Authentication Problems........................................................................ 89
Network shutdown occurs or touch panel disabled after LDAP search............................... 89
LDAP authentication takes a long time................................................................................ 89
Printing Problems (Network Related) ................................................................................... 90
SMB print in a Windows operating system environment ..................................................... 90
Raw TCP or LPR print in a Windows operating system environment ................................. 90
IPP print in a Windows operating system environment ....................................................... 91
Novell print in a NetWare environment................................................................................ 91
Macintosh environment ....................................................................................................... 92
UNIX/Linux environment...................................................................................................... 92
Fax Driver Problems............................................................................................................... 93
Fax Driver Installation Error Messages ............................................................................... 93
Fax Driver General Errors ................................................................................................... 94
Client Software Authentication Problems............................................................................ 96

CONTENTS 5
Cannot log in using client software...................................................................................... 96
Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Hardware Status Icons on TopAccess [Device] Tab........................................................... 98
Error Messages .................................................................................................................... 100
Error Codes........................................................................................................................... 102
Error codes on print jobs ................................................................................................... 102
Error codes on transmission and reception ....................................................................... 103
Error codes on scan jobs................................................................................................... 105
Chapter 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
When You Think Something Is Wrong With the Equipment............................................. 112
General operations ............................................................................................................ 112
Originals and paper ........................................................................................................... 113
Regular Maintenance ........................................................................................................... 114
INDEX ................................................................................................................................................................... 115

6 CONTENTS

1.TROUBLESHOOTING FOR THE
HARDWARE
This chapter describes how to troubleshoot problems with paper, toner and other finishing processes.
This chapter also describes how to supply paper, toner and staples.
When This Screen Is Displayed .............................................................................................. 8
Messages Displayed on the Touch Panel ............................................................................ 10
Clearing a Paper Jam............................................................................................................. 14
Locating a paper jam............................................................................................................................................14
Clearing a paper jam ............................................................................................................................................15
Paper jam in the Reversing Automatic Document Feeder (optional) (lower) .......................................................16
Paper jam in the Reversing Automatic Document Feeder (optional) (upper).......................................................17
Paper jam in the drawer feeding portion ..............................................................................................................18
Paper jam in the Large Capacity Feeder (optional)..............................................................................................19
Paper jam in the Paper Feed Pedestal (optional).................................................................................................19
Paper jam in the drawers .....................................................................................................................................20
Paper jam in the drawer of the Large Capacity Feeder (optional)........................................................................20
Paper jam in the bypass tray................................................................................................................................21
Paper jam in the automatic duplexing unit ...........................................................................................................21
Paper jam in the jam releasing cover ...................................................................................................................22
Paper jam in the fuser unit ...................................................................................................................................22
Paper jam in the Bridge Unit (optional) ................................................................................................................24
Paper jam in the Finisher MJ-1101 and the Hole Punch Unit MJ-6103 (both optional)........................................25
Paper jam in the Saddle Stitch Finisher MJ-1106 and the Hole Punch Unit MJ-6103 (both optional)..................29
Paper jam in the Hanging Finisher MJ-1031 (optional) ........................................................................................33
Paper jam in the Saddle Stitch unit (optional) ......................................................................................................34
Clearing paper jams caused by a wrong paper size setting .................................................................................38
Clearing a Staple Jam ............................................................................................................ 43
Staple jam in the Finisher .....................................................................................................................................43
Staple jam in the Saddle Stitch unit (MJ-1106) .....................................................................................................47
Replacing a Toner Cartridge ................................................................................................. 49
Replacing a “Near Empty” toner cartridge ............................................................................................................51
Replacing the Waste Toner Box............................................................................................ 54
Refilling With Staples............................................................................................................. 56
Refilling Finisher staples.......................................................................................................................................56
Refilling Saddle Stitch unit staples (MJ-1106) ......................................................................................................59
Cleaning the Slit Glass and Main Chargers......................................................................... 62
Cleaning the slit glass ..........................................................................................................................................62
Cleaning the main chargers .................................................................................................................................64
Cleaning the Hole Punch Dust Bin ....................................................................................... 65

1 TROUBLESHOOTING FOR THE HARDWARE
8 When This Screen Is Displayed
When This Screen Is Displayed
Various screens are displayed on the touch panel depending on the state of the equipment. This section describes how to
solve problems with some of the screen examples.
Screen Description / Remedy
A message appears on the upper part of
the screen to notify users of a problem,
etc. For the major examples, see the
following pages.
P.10 “Messages Displayed on the
Touch Panel”
The original or copy paper is jammed.
Remove it following the guidance on the
touch panel.
P.14 “Clearing a Paper Jam”
A cover is open. Check which cover on
the touch panel and then close it securely.