Olivetti Explor 200M User manual

Web Cash
Explor@ 200M/300M
Explor@ 120D/150D
SERVICE MANUAL
Code XZAC3272

PUBLICATION ISSUED BY:
Olivetti S.p.A.
Documentazione
77, Via Jervis - 10015 Ivrea (Italy)
Copyright © 2006 Olivetti
All rights reserved.
Printed in Italy at:
WARNING!
Danger of explosion in the case of replacement with another non-compliant type.
Replace the batteries following the instructions provided.

INDEX
1. OVERVIEW................................................................................................................................................ 1-1
1.1 INTRODUCTION............................................................................................................................. 1-1
1.2 BASE MODULE............................................................................................................................... 1-2
1.2.1 Base module – Front panel.............................................................................................. 1-2
1.2.2 Base module – Rear panel............................................................................................... 1-2
1.2.3 Base module – Inside view of the Explor@ 200M ........................................................... 1-3
1.2.4 Base module – Inside view of the Explor@ 300M ........................................................... 1-3
1.3 MOTHERBOARD EXPLOR@ 200M............................................................................................... 1-4
1.3.1 Motherboard connectors Explor@ 200M ......................................................................... 1-5
1.3.1.1 Block diagram of Motherboard connectors Explor@ 200M ........................... 1-6
1.3.2 Motherboard jumpers Explor@ 200M.............................................................................. 1-7
1.3.2.1 Jumper JP1 - COM 1 Power Setting.............................................................. 1-7
1.3.2.2 Jumper JP2 - COM 2 Power Setting.............................................................. 1-7
1.3.2.3 Jumper JP3 - Power Mode Setting ................................................................ 1-7
1.3.2.4 Jumper JP6 - CMOS Operation Mode........................................................... 1-7
1.3.2.5 Jumper JP7 - Compact Flash Master/Slave Setting ...................................... 1-7
1.4 MOTHERBOARD EXPLOR@ 300M............................................................................................... 1-8
1.4.1 Motherboard connectors Explor@ 300M ......................................................................... 1-9
1.4.1.1 Block diagram of Motherboard connectors Explor@ 300M.........................1-10
1.4.2 Motherboard jumpers Explor@ 300M............................................................................ 1-11
1.4.2.1 Jumper JP1 - COM 1 Power Setting............................................................1-11
1.4.2.2 Jumper JP2 - COM 2 Power Setting............................................................1-11
1.4.2.3 Jumper JP3 - Power Mode Setting ..............................................................1-11
1.4.2.4 Jumper JP6 - CMOS Operation Mode.........................................................1-11
1.4.2.5 Jumper JP7 - Compact Flash Master/Slave Setting.................................... 1-11
1.5 I/O BOARD .................................................................................................................................... 1-12
1.5.1 i/O board connectors......................................................................................................1-12
1.5.2 I/O board jumpers........................................................................................................... 1-12
1.5.2.1 Jumper JP1 - Support cable remove............................................................ 1-12
1.5.2.2 Jumper JP2 - Cash drawer voltage set........................................................1-13
1.5.2.3 Jumper JP3 - COM 4 Power Setting............................................................1-13
1.5.2.4 Jumper JP4 - COM 3 Power Setting............................................................1-13
1.6 RISER BOARD.............................................................................................................................. 1-14
1.6.1 Riser board connectors.................................................................................................. 1-14
1.7 TECHNICAL DATA EXPLOR@ 200M AND EXPLOR@ 300M.................................................... 1-15
1.8 OPERATOR DISPLAY WITH TOUCH SCREEN.......................................................................... 1-17
1.8.1 Control panel.................................................................................................................. 1-17
1.8.2 Connector panel............................................................................................................. 1-18
1.8.3 Cable feed...................................................................................................................... 1-19
1.9 MOTHERBOARD EXPLOR@ 120D - 150D ................................................................................. 1-20
1.9.1 Motherboard connectors Explor@ 120D - 150D............................................................ 1-20
1.9.1.1 Block diagram of Motherboard connectors Explor@ 120D - 150D.............. 1-21
1.9.2 Motherboard jumpers Explor@ 120D - 150D................................................................. 1-21
1.9.2.1 Power Enable selection jumper.................................................................... 1-21
1.10 INVERTER BOARD....................................................................................................................... 1-22
1.10.1 Inverter board connectors ..............................................................................................1-22
1.11 TECHNICAL DATA EXPLOR@ 120D ED EXPLOR@ 150D........................................................ 1-23
1.12 BADGE READER (FIELD OPTION).............................................................................................. 1-24
1.13 TROUBLESHOOTING................................................................................................................... 1-25
1.13.1 Troubleshooting – base module..................................................................................... 1-25
1.10.1 System errors............................................................................................... 1-25
1.10.2 Peripheral errors........................................................................................... 1-26
XZAC3272 Manuale per l'assistenza III

1.13.2 Troubleshooting - LCD display with touch screen.......................................................... 1-27
1.14 CONTROL PROCEDURES........................................................................................................... 1-28
1.14.1 Hard Disk control............................................................................................................ 1-28
1.14.2 Power supply control...................................................................................................... 1-30
1.14.3 RAM control.................................................................................................................... 1-31
2. INSTALLATION......................................................................................................................................... 2-1
2.1 INTRODUCTION............................................................................................................................. 2-1
2.1.1 General warnings............................................................................................................. 2-1
2.2 UNPACKING THE SYSTEM ........................................................................................................... 2-1
2.3 INSTALLATION OF THE HARDWARE........................................................................................... 2-3
2.3.1 Installation of the base module ........................................................................................ 2-3
2.3.2 Installation of the LCD display with touch screen ............................................................ 2-4
2.3.3 Installation of the Customer display (field option) ............................................................ 2-6
2.3.4 Installation of the badge reader (field option)................................................................... 2-7
2.3.5 Installation of the loudspeakers (optional)........................................................................ 2-8
2.4 SYSTEM POWER-ON..................................................................................................................... 2-9
2.5 BIOS .............................................................................................................................................. 2-10
2.6 INSTALLATION OF THE DRIVERS.............................................................................................. 2-10
2.6.1 List of available drivers................................................................................................... 2-10
2.6.2 Installation of VGA drivers.............................................................................................. 2-12
2.6.3 Installation of the driver of the ELO Touch screen......................................................... 2-13
2.7 UTILITY.......................................................................................................................................... 2-17
2.7.1 Cash drawer controller test utility................................................................................... 2-18
2.7.2 M.S.R Card Reader Utility - Test program..................................................................... 2-19
2.7.3 Customer pole display.................................................................................................... 2-23
3. PART DISASSEMBLY/REASSEMBLY.................................................................................................... 3-1
3.1 INTRODUCTION............................................................................................................................. 3-1
3.2 CUSTOMER DISPLAY (FIELD OPTION) .......................................................................................3-2
3.2.1 Removal of the customer display..................................................................................... 3-2
3.2.2 Disassembly of the customer display............................................................................... 3-3
3.3 DISASSEMBLY OF THE LCD DISPLAY WITH TOUCH SCREEN AND RELATED PARTS......... 3-5
3.3.1 Removal of the LCD display with touch screen from the base module ...........................3-5
3.3.2 Removal of the LCD display with touch screen from the base di support .......................3-6
3.3.3 Removal of the power supply unit.................................................................................... 3-7
3.3.4 Removal of the badge reader (field option)...................................................................... 3-8
3.3.5 Disassembly of the badge reader .................................................................................... 3-8
3.3.6 Removal of the inverter board.......................................................................................... 3-9
3.3.7 Disassembly of the loudspeakers (optional) .................................................................. 3-10
3.3.8 Removal of the motherboard.......................................................................................... 3-11
3.3.9 Removal of the LCD video and of the touch screen ...................................................... 3-13
3.4 DISASSEMBLY OF THE BASE MODULE.................................................................................... 3-16
3. 4.1 Disassembly of the housing........................................................................................... 3-16
3. 4.2 Replacement of the RAM............................................................................................... 3-18
3. 4.3 Replacement of the CPU - Explor@ 200M .................................................................... 3-19
3. 4.4 Replacement of the CPU - Explor@ 300M .................................................................... 3-20
3. 4.5 Disassembly of the Riser board ..................................................................................... 3-21
3. 4.6 Disassembly of the I/O board......................................................................................... 3-22
3. 4.7 Replacement of the power supply unit........................................................................... 3-23
3. 4.8 Replacement of the Hard Disk...................................................................................... 3-24
3. 4.9 Disassembly of the motherboard - Explor@ 200M........................................................ 3-26
3. 4.10 Disassembly of the motherboard - Explor@ 300M........................................................ 3-27
3.4.11 Disassembly of the Line OUT cable............................................................................... 3-28
IV XZAC3272

FOREWORD
This manual is intended for technicians responsible for installing and servicing the Explor@ 120D/150D and
200M/300M systems. It is intended to provide all the information necessary for correct product maintenance.
SUMMARY
This manual comprises the following chapters.
• Chapter 1 provides general information about the system.
• Chapter 2 describes the installation procedures.
• Chapter 3 describes the disassembly and reassembly operations necessary to service the product.
PRE-REQUISITES
The approach to the topics covered in this manual requires knowledge of similar products.
REFERENCES
Spare part catalogue Explor@ 200M - code XZAC1345
Spare part catalogue Explor@ 300M - code XZAC1349
Spare part catalogue Explor@ 120D - code XZAC1351
Spare part catalogue Explor@ 150D - code XZAC1353
Product support plan Explor@ 200M – code XZAC1347
Product support plan Explor@ 300M – code XZAC1350
Product support plan Explor@ 120D – code XZAC1352
Product support plan Explor@ 150D – code XZAC1354
DISTRIBUTION: General
FIRST EDITION: July 2006
XZAC3272 Manuale per l'assistenza V

VI XZAC3272

1. OVERVIEW
1.1 INTRODUCTION
The system described in this manual is a web cash able to operate as stand-alone and integrated in complex
architectures.
The main requirements of the reference environment include high level customization of retail and
management activities and generally highly flexible configuration of the appliances for insertion in the
management system.
The system uses a PC type architecture with standard operating system, open to use of specialized front-store
or back-office packages. This module manages the operator interface and the setting of sales commands sent
to the fiscal module (if any) to carry out management or data transfer operations towards auxiliary devices that
may be integrated or external to the product. In the basic configuration, the operator interface consists of the
modular LCD display, with touch screen device. Other peripherals or other I/O devices may be integrated
according to the type of operativity of the specific environment.
OPERATOR DISPLAY
WITH TOUCH SCREEN
BADGE READER
BASE MODULE
CUSTOMER
DISPLAY
Figure 1-1
XZAC3272 Service Manual 1-1

1.2 BASE MODULE
1.2.1 Base module – Front panel
Figure 1-2
1.2.2 Base module – Rear panel
ON/OFF LED
ON/OFF BUTTON
USB
MAINS SUPPLY LINE OUT 24 Vdc
OUTPUT CASH DRAWER COM3
COM4MOUSE
PRINTER
TILTING FLAP
COMPACT FLASH
READER
USB 2.0
KEYBOARD COM2 COM1 VGA LAN
Figure 1-3
1-2 XZAC3272

1.2.3 Base module – Inside view of the Explor@ 200M
CPU FAN
HARD DISK
POWER SUPPLY
RAM
RISER BOARD
MOTHERBOARD
REAR PANEL
I/O BOARD
Figure 1-4
1.2.4 Base module – Inside view of the Explor@ 300M
CPU FAN
HARD DISK
RAM
RISER BOARD
MOTHERBOARD
POWER SUPPLY
UNIT
I/O BOARD
REAR PANEL
Figure 1-5
XZAC3272 Service Manual 1-3

1.3 MOTHERBOARD EXPLOR@ 200M
DIMM1
FAS_SYS1
RJ45-1
CN4
CN9
USB2
SW1
U49
USB3
CN6
IDE3
U45
BAT4
U46
PWR1
U47
CN5
U11
U14
CN2
DIMM2 DATA1
JP1
CN1
JP2
FDD1
IDE2
U7
U8
VGA1 COM1 COM2
PS2
PRN1
USB1
U24
JP7
JP3 JP5
JP6
JP4
CN4
FAS_CPU1
FAN_CPU1
Figure 1-6
1-4 XZAC3272

1.3.1 Motherboard connectors Explor@ 200M
Connector Function Connector Function
CN 1 Parallel port 2 COM 1 / COM 2 COM 1 / COM 2
CN 2 Audio PWR 1 ATX power supply connector
CN 4 PCI SLOT FAN_CPU CPU fan power supply
CN 5 Not connected FAN_SYS Not connected
CN 6 Compact Flash VGA 1 CRT connector
CN 9 ON/OFF led N:2 PS 2 PS2 Keyboard / Mouse
SW1 ON/OFF button RJ 45_1 LAN 1 (On Board)
DATA 1 I/O board USB 1 USB 1 / USB 2
PRN 1 Parallel port 1 USB 2 USB 3
FDD 1 FDD connector USB 3 USB 4
IDE 2 IDE Primary (40 Pin) IDE 3 IDE Primary - Right Angle (44
Pin)
DIMM1-2 RAM slot
XZAC3272 Service Manual 1-5

1-10 XZAC3272
1.4.1.1 Block diagram of motherboard connectors Explor@ 300M
PWR1
RJ11
I/O
BOARD
CN1
COM3 COM4
MOTHER
BOARD
KEYBOARD
RISER BOARD MOUSE
FAN
ON/OFF
BUTTON
AUDIO
VIDEO VGA1
PRINTER
ON / OFF LED
HDD
CASH DRAWER
(EPSON
STANDARD) RS232 DEVICE
PRN1COM2COM1DATA1
PWR2
PWR1
IDE2
USB1
USB2
USB3
USB4
LAN
FAN_CPU
COMPACT
FLASH
CN4 RJ45 PS2 1
PS2 2
SW1
CN2
CN6
CN9
DIMM 1
DIMM 2
POWER
SUPPLY
UNIT
FAN_SYS

1.3.2 Motherboard jumpers Explor@ 200M
1.3.2.1 Jumper JP1 - COM 1 Power Setting
Pin Function JP1 (pins closed)
◎DCD# 1-2
VDC 3-4
1 +12V 5-6
◎RI# 7-8
VDC 9-10
9 +12V 11-12
◎Default setting
1.3.2.2 Jumper JP2 - COM 2 Power Setting
Pin Function JP2 (pins closed)
◎DCD# 1-2
VDC 3-4
1 +12V 5-6
◎RI# 7-8
VDC 9-10
9 +12V 11-12
◎Default setting
1.3.2.3 Jumper JP3 - Power Mode Setting
Function JP3 (pins closed)
ATX Power ◎N/C
AT Power 1-2
◎Default setting
1.3.2.4 Jumper JP6 - CMOS Operation Mode
Function JP6 (pins closed)
CMOS Normal ◎N/C
CMOS Reset 1-2
◎Default setting
1.3.2.5 Jumper JP7 - Compact Flash Master/Slave Setting
Function JP7 (pins closed)
Master ◎N/C
Slave 1-2
◎Default setting
XZAC3272 Service Manual 1-7

1.4 MOTHERBOARD EXPLOR@ 300M
PWR2
CN9 SW1
USB3USB2
CN6
CPU1
FAN-SYS
FAN-CPU
IDE3
RJ45-1
DIMM1
U7
BAT1
U18
PWR1
CN5
U19
CN4
U14 FDD1
U11
JP6
JP4
JP5
JP7
JP3 CN2
IDE2
DIMM2
DATA1
JP1
CN1
JP2
COM1
VGA1 COM2
PS2
U8
PRN1
USB1
U24
Figure 1-7
1-8 XZAC3272

1.4.1 Motherboard connectors Explor@ 300M
Connector Function Connector Function
CN 1 Parallel port 2 COM 1 / COM 2 COM 1 / COM 2
CN 2 Audio PWR 1 Power supply connector
CN 4 PCI SLOT PWR 2 Power supply connector
CN 5 Not connected FAN_CPU CPU fan power supply
CN 6 Compact Flash FAN_SYS Not connected
CN 9 ON/OFF led VGA 1 CRT connector
SW1 ON/OFF button N:2 PS 2 PS2 Keyboard / Mouse
DATA 1 I/O board RJ 45_1 LAN 1 (On Board)
PRN 1 Parallel port 1 USB 1 USB 1 / USB 2
FDD 1 FDD connector USB 2 USB 3
IDE 2 IDE Primary (40 Pin) USB 3 USB 4
DIMM1-2 RAM slot IDE 3 IDE Primary - Right Angle (44
Pin)
XZAC3272 Service Manual 1-9

1.4.1.1 Block diagram of motherboard connectors Explor@ 300M
PWR1
RJ11
I/O
BOARD
CN1
COM3 COM4
MOTHER
BOARD
KEYBOARD
RISER BOARD MOUSE
FAN
ON/OFF
BUTTON
AUDIO
VIDEO VGA1
PRINTER
ON / OFF LED
HDD
PRN1COM2COM1DATA1
PWR2
PWR1
IDE2
USB1
USB2
USB3
USB4
LAN
FAN_CPU
FAN_SYS
CN9
CN6
CN2
SW1
RJ45
CN4 PS2 1
PS2 2
DIMM 1
DIMM 2
POWER
SUPPLY UNIT COMPACT
FLASH
RS232 DEVICE
CASH DRAWER
(EPSON
STANDARD)
1-10 XZAC3272

1.4.2 Motherboard jumpers Explor@ 300M
1.4.2.1 Jumper JP1 - COM 1 Power Setting
Pin Function JP1(pins closed)
◎DCD# 1-2
VDC 3-4
1 +12V 5-6
◎RI# 7-8
VDC 9-10
9 +12V 11-12
◎Default setting
1.4.2.2 Jumper JP2 - COM 2 Power Setting
Pin Function JP2(pins closed)
◎DCD# 1-2
VDC 3-4
1 +12V 5-6
◎RI# 7-8
VDC 9-10
9 +12V 11-12
◎Default setting
1.4.2.3 Jumper JP3 - Power Mode Setting
Function JP3 (pins closed)
ATX Power ◎N/C
AT Power 1-2
◎Default setting
1.4.2.4 Jumper JP6 - CMOS Operation Mode
Function JP6 (pins closed)
CMOS Normal ◎N/C
CMOS Reset 1-2
◎Default setting
1.4.2.5 Jumper JP7 - Compact Flash Master/Slave Setting
Function JP7 (pins closed)
Master ◎N/C
Slave 1-2
◎Default setting
XZAC3272 Service Manual 1-11

1.5 I/O BOARD
CN1
PWR1
JP3 JP4
JP2 JP1
RJ11
PWR2
COM4 COM3
Figure 1-8
1.5.1 I/O board connectors
Connector Function Connector Function
RJ11_1 Cash drawer (Epson
Standard) CN 1 Motherboard connection
COM 4 COM4 PWR 1 Power supply connector
COM 3 COM3 PWR 2 24Vdc output
1.5.2 I/O board jumpers
1.5.2.1 Jumper JP1 - Support cable remove
Function JP7 (pins closed)
Disable ◎1-2
Enable 3-4
◎Default setting
1-12 XZAC3272

1.5.2.2 Jumper JP2 - Cash drawer voltage set
Function JP7 (pins closed)
+24 V 1-2
+12 V ◎2-3
◎Default setting
1.5.2.3 Jumper JP3 - COM 4 Power Setting
Pin Function JP2(pins closed)
◎DCDD# 1-2
VDC 3-4
1 +12V 5-6
◎RID# 7-8
VDC 9-10
9 +12V 11-12
◎Default setting
1.5.2.4 Jumper JP4 - COM 3 Power Setting
Pin Function JP2(pins closed)
◎DCDC# 1-2
VDC 3-4
1 +12V 5-6
◎RIC# 7-8
VDC 9-10
9 +12V 11-12
◎Default setting
XZAC3272 Service Manual 1-13

1.6 RISER BOARD
PCI1
Figure 1-9
1.6.1 Riser board connectors
Connector Function Connector Function
PCI1 Free
1-14 XZAC3272