OpenEye N-Series User manual

Network Video Recorder
Hardware Manual
N2
OE5-N2U64
OE5-N2U32
OE5-N2U16
OE5-N2U08
NM
OE5-NM04
N3
OE5-N3U32
OE5-N3U16
OE5-N3U08
N-Series
www.openeye.net
N4
OE5-N4U64
OE5-N4U32
OE5-N4U16

2

30723AC 3
OpenEye® N-Series NVR
Hardware Manual
Manual Edition 30723AC – MARCH 2012
©2000-2012, OPENEYE
All Rights Reserved
No part of this document may be reproduced by any means, electronic or mechanical, for any purpose, except as
expressed in the Software License Agreement. OPENEYE shall not be liable for technical or editorial errors or
omissions contained herein. The information in this document is subject to change without notice.
The information in this publication is provided “as is” without warranty of any kind. The entire risk arising out of the
use of this information remains with recipient. In no event shall OPENEYE be liable for any direct, consequential,
incidental, special, punitive, or other damages whatsoever (including without limitation, damages for loss of business
profits, business interruption or loss of business information), even if OPENEYE has been advised of the possibility of
such damages or whether in an action, contract or tort, including negligence.
This software and documentation are copyrighted. All other rights, including ownership of the software, are reserved
to OPENEYE. OPENEYE, OpenEye, HDDR, and High Definition Digital Recorder are registered trademarks of
OPENEYE in the United States and elsewhere; Windows, and Windows XP Embedded are registered trademarks of
Microsoft Corporation. All other brand and product names are trademarks or registered trademarks of the respective
owners.
The following words and symbols mark special messages throughout this guide:
Note Text set off in this manner indicates information that is necessary for proper operation of the
product.
Tip Text set off in this manner indicates information that may be helpful.
Caution Text set off in this manner indicates that failure to follow directions could result in damage
to equipment or loss of information.
OPENEYE
Liberty Lake, WA ● U.S.A.

4
IMPORTANT SAFEGUARDS
1. Read Owner’s Manual – After unpacking this product, read the owner’s manual carefully, and follow all the
operating and other instruction
2. Power Sources – This product should be operated only from the type of power source indicated on the label. If
not sure of the type of power supply to your home or business, consult product dealer or local power company
3. Ventilation – Slots and openings in the cabinet are provided for ventilation and to ensure reliable operation of
the product and to protect it from overheating, and these openings must not be blocked or covered. The product
should not be placed in a built-in installation such as a bookcase or rack unless proper ventilation is provided or
the manufacturer’s instructions have been adhered to.
4. Heat – The product should be situated away from heat sources such as radiators, heat registers, stoves, or other
products that produce heat.
5. Water and Moisture – Do not use this product near water.
6. Cleaning – Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol
cleaners. Use a damp cloth for cleaning.
7. Power Cord Protection – Power-supply cords should be routed so that they are not likely to be walked on or
pinched by items placed against them, paying particular attention to cords at plugs, convenience receptacles,
and the point where they exit from the product.
8. Overloading – Do not overload wall outlets, extension cords, or integral convenience receptacles as this can
result in a risk of fire or electrical shock.
9. Lightning – For added protection for this product during storm, or when it is left unattended and unused for long
periods, unplug it from the wall outlet. This will prevent damage to the product due to lightning and power line
surges.
10. Object and Liquid Entry Points – Never insert foreign objects into the NVR, other than the media types
approved by OpenEye, as they may touch dangerous voltage points or short-out parts that could result in a fire
or electrical shock. Never spill liquid of any kind on the product.
11. Accessories – Do not place this product on an unstable cart, stand, tripod, bracket, or table. The product may
fall, causing serious personal injury and serious damage to the product.
12. Disc Tray –Keep fingers well clear of the disc tray as it is closing. Neglecting to do so may cause serious
personal injury.
13. Burden – Do not place a heavy object on or step on the product. The object may fall, causing serious personal
injury and serious damage to the product.
14. Disc – Do not use a cracked, deformed, or repaired disc. These discs are easily broken and may cause serious
personal injury and product malfunction.
15. Damage Requiring Service –Unplug the unit from the outlet and refer servicing to qualified service personnel
under the following conditions:
•When the power-supply cord or plug is damaged.
•If liquid has been spilled, or objects have fallen into the unit.
•If the unit has been exposed to rain or water.
•If the unit does not operate normally by following the operating instructions. Adjust only those controls that
are covered by the operating instructions as an improper adjustment of other controls may result in damage
and will often require extensive work by a qualified technician to restore the unit to its normal operation.
•If the unit has been dropped or the enclosure has been damaged.
•When the unit exhibits a distinct change in performance – this indicates a need for service.
16. Servicing –Do not attempt to service this product as opening or removing covers may expose the user to
dangerous voltage or other hazards. Refer all servicing to qualified personnel.
17. Replacement Parts –When replacement parts are required, be sure the service technician has used
replacement parts specified by the manufacturer or have the same characteristics as the original part.
Unauthorized substitutions may result in fire, electric shock or other hazards.
18. Safety Check –Upon completion of any service or repairs to this unit, ask the service technician to perform
safety checks to determine that the unit is in proper operating condition.

30723AC 5
BATTERY EXPLOSION CAUTION STATEMENT
CAUTION: Risk of Explosion if Battery is replaced by an Incorrect Type.
Dispose of Used Batteries According to the Instructions.
NOTES ON HANDLING
Please retain the original shipping carton and/or packing materials supplied with this product. To ensure the integrity
of this product when shipping or moving, repackage the unit as it was originally received from the manufacturer.
Do not use volatile liquids, such as aerosol spray, near this product. Do not leave rubber or plastic objects in contact
with this product for extended periods of time. Rubber or plastic objects left in contact with this product for extended
periods of time will leave marks on the finish.
The top and rear panels of the unit may become warm after long periods of use. This is not a malfunction.
NOTES ON LOCATING
Place this unit on a level surface. Do not use it on a shaky or unstable surface such as a wobbling table or inclined
stand. If this unit is placed next to a TV, radio, or VCR, the playback picture may become poor and the sound may be
distorted. If this happens, place the NVR away from the TV, radio, or VCR.
NOTES ON CLEANING
Use a soft dry cloth for cleaning.
For stubborn dirt, soak the cloth in a weak detergent solution, wring well and wipe. Use a dry cloth to wipe it dry. Do
not use any type of solvent, such as thinner and benzene, as they may damage the surface of the NVR.
If using a chemical saturated cloth to clean the unit, follow that product’s instructions.
NOTES ON MAINTENANCE
This NVR is designed to last for long periods of time. To keep the NVR always operational we recommend regular
inspection maintenance (cleaning parts or replacement). For details, contact the nearest dealer.
NOTES ON MOISTURE CONDENSATION
Moisture condensation damages the NVR. Read the following information carefully. Moisture condensation occurs
during the following cases:
•When this product is brought directly from a cool location to a warm location.
•When this product is moved to a hot and humid location from a cool location.
•When this product is moved to a cool and humid location from a warm location.
•When this product is used in a room where the temperature fluctuates.
•When this product is used near an air-conditioning unit vent
•When this product is used in a humid location.
Do not use the NVR when moisture condensation may occur.
If the NVR is used in such a situation, it may damage discs and internal parts. Remove any CD discs, connect the
power cord of the NVR to the wall outlet, turn on the NVR, and leave it for two to three hours. After two to three hours,
the NVR will warm up and evaporate any moisture. Keep the NVR connected to the wall and moisture will seldom
occur.

6
WARNING
TO REDUCE THE RISK OF ELECTRICAL SHOCK, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE.
DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE.
DO NOT OPEN THE CABINET.
REFER SERVICING TO QUALIFIED PERSONNEL ONLY.
CAUTION
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK).
NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
CAUTION
RISK OFELECTRIC SHOCK
DO NOT OPEN
RACK MOUNT INSTRUCTIONS
Elevated Operating Ambient – If installed in a closed or multi-unit rack assembly, the operating ambient
temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given to
installing the equipment in an environment compatible with the maximum ambient temperature (Tma) specified by the
manufacturer.
Reduced Air Flow – Installation of the equipment in a rack should be such that the amount of airflow required for
safe operation of the equipment is not compromised.
Mechanical Loading – Mounting of the equipment in the rack should be such that a hazardous condition is not
achieved due to uneven mechanical loading.
Circuit Overloading – Consideration should be given to the connection of the equipment to the supply circuit and the
effect that overloading of the circuits might have on over current protection and supply wiring. Appropriate
consideration of equipment nameplate ratings should be used when addressing this concern.
Grounding – Grounding of rack-mounted equipment should be maintained. Particular attention should be given to
supply connections other than direct connections to the branch circuit (e.g. use of power strips).

30723AC 7
FCC STATEMENT
INFORMATION TO THE USER: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
USERS OF THE PRODUCT ARE RESPONSIBLE FOR CHECKING AND COMPLYING WITH ALL FEDERAL,
STATE, AND LOCAL LAWS AND STATUTES CONCERNING THE MONITORING AND RECORDING OF VIDEO
AND AUDIO SIGNALS. OPENEYE SHALL NOT BE HELD RESPONSIBLE FOR THE USE OF THIS PRODUCT IN
VIOLATION OF CURRENT LAWS AND STATUTES.
UL NOTICE
Underwriters Laboratories Inc. has not tested the performance or reliability of the security or signaling aspects of this
product. UL has only tested for fire, shock and casualty hazards as outlined in UL’s Standard for Safety UL 60950-1.
UL Certification does not cover the performance or reliability of the security or signaling aspects if this product. UL
MAKES NO REPRESENTATIONS, WARRANTIES OR CERTIFICATIONS WHATSOEVER REGARDING THE
PERFORMANCE OR RELIABILITY OF ANY SECURITY OR SIGNALING RELATED FUNCTIONS OF THIS
PRODUCT.

8
TABLE OF CONTENTS
TABLE OF CONTENTS............................................................................................................................................8
PREFACE.................................................................................................................................................................9
About this Guide................................................................................................................................9
Technician Notes...............................................................................................................................9
INTRODUCTION.....................................................................................................................................................10
Product Description.........................................................................................................................10
Features..........................................................................................................................................11
CONTROLS AND CONNECTIONS........................................................................................................................12
Front Panel Controls and LEDs.......................................................................................................12
N2 Front Panel.........................................................................................................................12
N3 Front Panel.........................................................................................................................12
NM Front Panel........................................................................................................................13
N4 Front Panel.........................................................................................................................13
Rear Panel Connectors...................................................................................................................14
N2 Rear Panel..........................................................................................................................14
N3 Rear Panel..........................................................................................................................14
NM Rear Panel.........................................................................................................................15
N4 Rear Panel..........................................................................................................................15
GETTING STARTED ..............................................................................................................................................16
Identifying Included Components....................................................................................................16
Keyboard Setup...............................................................................................................................17
Mouse Setup ...................................................................................................................................17
Monitor Setup..................................................................................................................................18
Power Setup....................................................................................................................................18
Hard Drive Array (N2 Only)..............................................................................................................19
Removing a Hard Drive............................................................................................................19
Inserting a Hard Drive ..............................................................................................................19
N2 Rackmount Kit Installation............................................................Error! Bookmark not defined.
Preparing for Setup..................................................................................................................20
Separating the Section of the Rack Rails.................................................................................20
Installing the Inner Rail Extensions ..........................................................................................21
Installing the Outer Rack Rails.................................................................................................21
Installing the N2 into a Rack.....................................................................................................21
Turning On the NVR........................................................................................................................22
Turning Off the NVR........................................................................................................................22

30723AC 9
PREFACE
ABOUT THIS GUIDE
This manual is a setup and maintenance guide that can be used for reference when setting up the N-
Series NVR and for troubleshooting when a problem occurs. Only authorized personnel should attempt
to repair this unit.
OpenEye reserves the right to make changes to the products represented by this manual without notice.
The following text and symbols mark special messages throughout this guide:
Note Text set off in this manner indicates topics of interests that can help the user understand the
product better.
Tip Text set off in this manner indicates topics and points of interests that can be helpful when
using or settings up the NVR.
TECHNICIAN NOTES
Warning Only authorized technicians trained by OpenEye should attempt to repair this NVR. All
troubleshooting and repair procedures that may be shown are for reference and minor
repair only. Because of the complexity of the individual components and subassemblies, no
one should attempt to make repairs at the component level or to make modifications to any
printed wiring board. Improper repairs can create a safety hazard. And any indications of
component replacement or printed wiring board modifications may void any warranty
Warning To reduce the risk of electrical shock or damage to the equipment:
•Do not disable the power grounding plug. The grounding plug is an important safety
feature.
•Plug the power cord into a grounded (earthed) electrical outlet that is easily
accessible at all times.
•Disconnect the power from the computer by unplugging the power cord either from
the electrical outlet or the computer.
Caution To properly ventilate your system, you must provide at least 3 inches (7.6 cm) of clearance
at the front and back of the NVR.

10
INTRODUCTION
PRODUCT DESCRIPTION
OpenEye N-Series NVRs are a server that performs as a High Definition Digital Recorder. By utilizing
the many features of a computer, including processing power, storage capacity, graphics compression,
and security features, the NVR is more powerful than the analog recorders of the past.
The OpenEye NVR server software comes pre-configured for fast and seamless integration within your
existing IT infrastructure. Designed around Microsoft®Windows 7 Embedded, the server software offers
unparalleled stability, security, and ease of use. Accordingly, your security investment has never been
easier to maintain. Multiple users may simultaneously connect through any network connection for
instantaneous live viewing, digital search, and off site video storage. Users can also connect remotely
through DSL, Cable Modems, or ISDN. This powerful software enables users to establish recording
schedules, create motion detection zones, use PTZ controls, and configure alarm inputs and outputs for
each of the system's cameras. With the latest advancements in the NVR Server Software, searching
and indexing your video archive has never been easier. Video can now be found, viewed, and exported
in a number of file formats with just a few clicks.
The OpenEye NVR is high performance security product ready to meet today’s security demands.

30723AC 11
FEATURES
OpenEye’s NVRs include the following features:
•Optimized and designed for Microsoft®Windows 7 Embedded
•Supports up to 64 network cameras
•Remote system operation & configuration
•Supports multiple simultaneous remote connections
•PAN / TILT / ZOOM controls
•Simultaneous video search, playback and backup
•Video indexes for easy searching
•Multiple levels of security access
•Optional POS and ATM support
•High performance, durable, rackmount case
•Output the video to a NTSC/PAL display
•Up to 24TB internal storage
•Digital signature support
•Continuous, motion detection, alarm, pre-alarm, and scheduled recording modes
•Software Watchdog
•Camera dependant recording resolutions

12
CONTROLS AND CONNECTIONS
FRONT PANEL CONTROLS AND LEDS
The front panel of the NVR contains the devices that will be commonly used for data removal, retrieval,
and backup replacement. The most common components and buttons are shown below:
N2 Front Panel
Cooling fan intake USB ports Power switch
Reset
LEDs
Power Failure
Fan Failure
NIC2
NIC1
HDD
Power
N3 Front Panel
DVD±RW Drive
Cooling fan intake
Hard drive activity LED
Power LED
USB portsPower switch

30723AC 13
NM Front Panel
Cooling fan intake DVD±RW drive
USB ports Power switch
LEDs HDD
Power
Speaker out
Microphone in
N4 Front Panel
1 2
!
12 43
5 6 7 8
910 11 12
13 14 15 16
Cooling Fan Intake
Power Switch
USB 2.0 ports
Power
Failure
NIC 1 and 2
Reset Button
Alarm Mute
System HDD
HDD Tray
Activity LEDs
LEDs

14
REAR PANEL CONNECTORS
The rear panel of the NVR contains the connectors used to attach cameras, sensors, and relays to the
NVR. Below are diagrams that outline the location and description of each connector:
N2 Rear Panel
AC power
Optical output
USB USB
NetworkeSATA
USB
Cooling fan
5.1 Surround sound
Line in – line level
Speaker out
Microphone in – not used
HDMI
DVI-I
N3 Rear Panel
AC power
Cooling fan
Optical output
USB USB
Network eS AT A
USB
5.1 Surround sound
Line in – line level
Speaker out
Microphone in – not used
HDMI
DVI-I

30723AC 15
NM Rear Panel
DVI-I
HDMI
Line Out
eSATA
AC power
Optical output
USB USB
NetworkeSATA
USB
Cooling fan intake
5.1 Surround sound
Line in – line level
Speaker out
Microphone in – not used
HDMI
DVI-I
N4 Rear Panel
Optical output
USB USB
NetworkeSATA
USB
5.1 Surround sound
Line in – line level
Speaker out
Microphone in – not used
HDMI
DVI-I
AC power
Cooling fans

16
GETTING STARTED
IDENTIFYING INCLUDED COMPONENTS
OpenEye NVRs come with a mouse, keyboard and selected software and cables. Identify the following
components to make sure everything has been properly included with the new NVR. If any of the
following items are missing, contact the dealer to arrange a replacement.
NVR Case Key
(varies by model) Mouse Keyboard
Repair Disc/ Software Disc Power Cable DVI to VGA Adapter
Rack Mount Kit Rack Rails
(only included with N2)

30723AC 17
KEYBOARD SETUP
To attach the keyboard to the NVR, plug the end of the Keyboard into a USB port located on the back of
the machine.
MOUSE SETUP
To attach the mouse to the NVR, plug the end of the mouse into a USB port located on the back of the
machine.
The mouse uses a cursor called a pointer. Pointers come in many different shapes but are most
commonly shaped like an arrow.
The mouse has two buttons: a left button and a right button. Quickly pressing and releasing one of
these buttons is called clicking. Sometimes you will need to double-click – or click the same button twice
quickly.
In this manual:
Click means to position the mouse cursor over an item and to single click the left button.
Right click means to position the mouse cursor over an item and to single click the right button.
Double-click means to position the mouse cursor over an item and to click the left button twice.
Select means to position the mouse cursor over a radio button, checkbox, or list item and click on it.
The scroll wheel in between the two buttons is used for added navigation functionality. By moving the
wheel with index finger (scrolling), quickly move through multiple pages, lines, or windows. The wheel
may also function as a third button allowing the user to quickly click or double-click an icon or a selected
item
Right Button
Scroll Button / Third
Button
Left Button

18
MONITOR SETUP
The NVR has the following connections available to attach a monitor.
HDMI Output To TV / Digital Display
DVI-I Output To TV / Digital Display
DVI to SVGA Connect adapter to DVI output to
connect an analog VGA Monitor
Attach the monitor or monitors to the rear of the NVR using the cable supplied by the monitor
manufacturer. Refer to the monitor manual for detailed information on how to setup and use it.
Note The monitor must be capable of having a minimum screen resolution of 1024 x 768 and
display colors of at least 32 Bit
POWER SETUP
WARNING:
To reduce the risk of electrical shock or damage to the equipment:
Do not disable the power grounding plug.
The grounding plug is an important safety feature.
If the electrical plug you are using does not have a ground plug receptacle
contact a licensed electrician to have it replaced with a grounded electrical
outlet.
Plug the power cord into a grounded (earthed) electrical outlet that is easily
accessible at all times.
Disconnect the power from the computer by unplugging the power cord either
from the electrical outlet or the computer.

30723AC 19
HARD DRIVE ARRAY (N2 ONLY)
Hard drives in the N2 NVR are arranged top to bottom in the HDD cage. A minimum of one and a
maximum of four hard drives may be installed in the hard drive cage. The hard drive installed in bay one
contains the operating system and if removed will render the NVR inoperable.
Removing a Hard Drive
1. Push the release button for the drive to remove.
2. Pull the release handle outward, sliding the drive tray out of the drive cage.
Inserting a Hard Drive
1. Slide the drive tray into the drive cage fully.
2. Press the release handle until it clicks, locking the drive tray in place.

20
N2 AND N4 RACKMOUNT KIT INSTALLATION
This section provides information on installing the OpenEye 2U and 4U NVRs into a rack unit with the
rack rails provided. There are a variety of rack units on the market which may mean the assembly
procedure will differ slightly. You should refer to the installation instructions that came with the rack unit
you are using.
Preparing for Setup
The box your OpenEye N2 NVR was shipped in should include two sets of rail assemblies, two rail
mounting brackets and the mounting screws you will need to install the system into the rack. Please
read this section in its entirety before you begin the installation procedure outlined in the sections that
follow.
Note These rails are designed to fit a rack between 26 and 33.5 inches deep.
Separating the Section of the Rack Rails
The OpenEye N2 NVR package includes two rail assemblies in the rack mounting kit. Each assembly
consists of two sections: an inner fixed chassis rail that secures directly to the server chassis and an
outer fixed rack rail that secures directly to the rack itself.
1. Locate the rail assembly in the packaging.
2. Extend the rail assembly by pulling it outward.
3. Press the quick-release tab.
4. Separate the inner rail extension from the outer rail
assembly.
5. Repeat steps for the second rail assembly.