OpenEye OE3-E12004 User manual

H.264 Recorder
User Manual
E-Series
OE3-E48016
OE3-E24016
OE3-E24008
OE3-E12004
www.openeye.net
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29716AB 3
OpenEye® OE3 H.264 Embedded Series DVRs
User Manual
Manual Edition 29716AB – APRIL 2011
©2000-2011, OpenEye
All Rights Reserved.
No part of this document may be reproduced in any means, electronic or mechanical, for any purpose,
except as expressed in the Software License Agreement. OPENEYE shall not be liable for technical or
editorial errors or omissions contained herein. The information in this document is subject to change
without notice.
The information in this publication is provided “as is” without warranty of any kind. The entire risk arising
out of the use of this information remains with recipient. In no event shall OPENEYE be liable for any
direct, consequential, incidental, special, punitive, or other damages whatsoever (including without
limitation, damages for loss of business profits, business interruption or loss of business information), even
if OPENEYE has been advised of the possibility of such damages and whether in an action or contract or
tort, including negligence.
This software and documentation are copyrighted. All other rights, including ownership of the software, are
reserved to OPENEYE. OPENEYE and OpenEye, are registered trademarks of OPENEYE in the United
States and elsewhere. All other brand and product names are trademarks or registered trademarks of the
respective owners.
The following words and symbols mark special messages throughout this guide:
Note Text set off in this manner indicates information that is necessary for proper
operation of the product.
Tip Text set off in this manner indicates information that may be helpful.
Caution Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.
OPENEYE
Liberty Lake, WA ●U.S.A.

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IMPORTANT SAFEGUARDS
1. Read Owner’s Manual – After unpacking this product, read the owner’s manual
carefully, and follow all the operating and other instructions.
2. Power Sources – This product should be operated only from the type of power source
indicated on the label. If not sure of the type of power supply to your home or business,
consult product dealer or local power company.
3. Ventilation – Slots and openings in the cabinet are provided for ventilation and to ensure
reliable operation of the product and to protect it from overheating, and these openings
must not be blocked or covered. The product should not be placed in a built-in
installation such as a bookcase or rack unless proper ventilation is provided or
OpenEye’s instructions have been adhered to.
4. Heat – The product should be situated away from heat sources such as radiators, heat
registers, stoves, or other products that produce heat.
5. Water and Moisture – Do not use this product near water. Do not exceed the humidity
specifications for the product as detailed in the Appendix section in this manual.
6. Cleaning – Unplug this product from the wall outlet before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning.
7. Power Cord Protection – Power-supply cords should not be routed so that they are
likely to be walked on or pinched by items placed against them, paying particular
attention to cords at plugs, receptacles, and the point where they exit the product.
8. Overloading – Do not overload wall outlets; extension cords, or integral convenience
receptacles as this can result in a risk of fire or electrical shock.
9. Object and Liquid Entry Points – Never insert foreign objects into the DVR, other than
the media types approved by OpenEye, as they may touch dangerous voltage points or
short-out parts that could result in a fire or electrical shock. Never spill liquid of any kind
on the product.
10. Accessories – Do not place this product on an unstable cart, stand, tripod, bracket, or
table. The product may fall, causing serious personal injury and serious damage to the
product.
11. Disc Tray – Keep fingers well clear of the disc tray as it is closing. Neglecting to do so
may cause serious personal injury.
12. Burden – Do not place a heavy object on or step on the product. The object may fall,
causing serious personal injury and serious damage to the product.
13. Disc – Do not use a cracked, deformed, or repaired disc. These discs are easily broken
and may cause serious personal injury and product malfunction.
14. Replaceable Batteries – CAUTION: Risk of Risk of Explosion if Battery is replaced by
an Incorrect Type. Dispose of Used Batteries According to the Instructions.
15. Grounded Outlet – This equipment shall be connected to a properly grounded outlet.
16. Outlet Location – This equipment must be installed within six feet of an easily
accessible outlet.
17. Damage Requiring Service – Unplug the unit from the outlet and refer servicing to
qualified service personnel under the following conditions:
•When the power-supply cord or plug is damaged.
•If liquid has been spilled, or objects have fallen into the unit.
•If the unit has been exposed to rain or water.
•If the unit does not operate normally by following the operating instructions. Adjust
only those controls that are covered by the operating instructions as an improper

29716AB 5
adjustment of other controls may result in damage and will often require extensive
work by a qualified technician to restore the unit to its normal operation
•If the unit has been dropped or the enclosure has been damaged.
•When the unit exhibits a distinct change in performance - this indicates a need for
service.
18. Servicing – Do not attempt to service this product unless instructed to by an OpenEye
engineer. Opening or removing covers may expose the user to dangerous voltage or
other hazards. Refer all servicing to qualified personnel.
19. Replacement Parts – When replacement parts are required, be sure the service
technician has used replacement parts specified by OpenEye or have the same
characteristics as the original part. Unauthorized substitutions may result in fire, electric
shock or other hazards.
20. Safety Check – Upon completion of any service or repairs to this unit, ask the service
technician to perform safety checks to determine that the unit is in proper operating
condition.
NOTES ON HANDLING
Please retain the original shipping carton and/or packing materials supplied with this product.
To ensure the integrity of this product when shipping or moving, repackage the unit as it was
originally received from OpenEye.
Do not use volatile liquids, such as aerosol spray, near this product. Do not leave rubber or
plastic objects in contact with this product for long periods of time. They will leave marks on
the finish.
The top and rear panels of the unit may become warm after long periods of use. This is not a
malfunction.
NOTES ON LOCATING
Place the unit on a level surface. Do not use it on a shaky or unstable surface such as a
wobbling table or inclined stand.
If this unit is placed next to a TV, radio, or VCR, the playback picture may become poor and
the sound may be distorted. If this happens, place the DVR away from the TV, radio, or VCR.
NOTES ON CLEANING
Use a soft dry cloth for cleaning.
For stubborn dirt, soak the cloth in a weak detergent solution, wring well and wipe. Use a dry
cloth to wipe it dry. Do not use any type of solvent, such as thinner and benzene, as they may
damage the surface of the DVR.
If using a chemical saturated cloth to clean the unit, follow that product’s instructions.

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NOTES ON MAINTENANCE
This DVR is designed to last for long periods of time. To keep the DVR always operational we
recommend regular inspection maintenance (cleaning parts or replacement). For details
contact the nearest dealer.
NOTES ON MOISTURE CONDENSATION
Moisture condensation could damage the DVR. Read the following information carefully.
Moisture condensation might occur under the following circumstances:
•When this product is brought directly from a cool location to a warm location.
•When this product is moved to a hot and humid location from a cool location.
•When this product is moved to a cool and humid location from a warm location.
•When this product is used in a room where the temperature fluctuates.
•When this product is used near an air-conditioning unit vent.
•When this product is used in a humid place.
Do not use the DVR when moisture condensation may occur.
If the DVR is used in such a situation, it may damage discs and internal parts. Remove any
CD discs, connect the power cord of the DVR to the wall outlet, turn on the DVR, and leave it
for two to three hours. After two to three hours, the DVR will warm up and evaporate any
moisture. Keep the DVR connected to the wall outlet and moisture will seldom occur.
WARNING
TO REDUCE THE RISK OF ELECTRICAL SHOCK, DO NOT EXPOSE THIS APPLIANCE
TO RAIN OR MOISTURE.
DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE.
DO NOT OPEN THE CABINET.
REFER SERVICING TO QUALIFIED PERSONNEL ONLY.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK).
NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN

29716AB 7
EXPLANATION OF GRAPHICAL SYMBOLS
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert
the user to the presence of un-insulated "dangerous voltage" within the product enclosure
that may be of sufficient magnitude to constitute a risk of electric shock to persons.
FCC STATEMENT
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to correct
the interference at his own expense.
EN 55022 Class A Notice
WARNING
This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.

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Standard Warranty
OpenEye warrants all new products to be free from defects in workmanship and material
under normal use for a period of two years after the date of purchase. Any defective
product that falls under this warranty will, at OpenEye's discretion, be repaired or replaced at
no additional charge. OpenEye may elect to replace defective products with new or factory
reconditioned products of equal or greater value. Repairs made necessary by reason of
misuse, alteration, normal wear, or accident are not covered under this warranty.
Exceptions to this are listed below:
•Three Years on all Digital Recorders
•Three years on all analog fixed cameras
All products shall be covered by a one year advance replacement warranty*.
OpenEye will warrant all otherwise out of warranty replacement parts and repairs for 90 days
from the date of OpenEye shipment.
The above warranty is the sole warranty made by OpenEye and is in lieu of all other
warranties by OpenEye express and implied, including without limitation the warranties of
merchantability and fitness for a particular purpose. Under no circumstances will OpenEye be
liable for any consequential, incidental, special or exemplary damages arising out of or
connected with the sale, delivery, use or performance of the product, even if OpenEye is
apprised of the likelihood of such damages occurring. In no event shall OpenEye liability
exceed the purchase price of the product.
This warranty gives you specific legal rights and you may also have other rights which vary
from state to state or country to country.
*Requires corresponding security deposit. Advanced Replacement limited to components
only outside of the USA and Canada. 28574AG
For the most up to date information visit www.openeye.net.

29716AB 9
CONTENTS
1Contents.............................................................................................................................................9
2Introduction......................................................................................................................................15
Product Description ........................................................................................................15
Features..........................................................................................................................16
USB Flash Drive Approved List ......................................................................................16
PTZ Compatibility List.....................................................................................................17
Quick Start Instructions...................................................................................................18
Logging In for the First Time...........................................................................................18
3Installation........................................................................................................................................19
Front Panel Controls.......................................................................................................19
Rear Panel Connectors...................................................................................................20
16 Channel ..............................................................................................................20
8 Channel ................................................................................................................21
4 Channel ................................................................................................................21
Remote Control...............................................................................................................22
Connection Guide...........................................................................................................23
Connecting the Monitor............................................................................................23
Video Inputs and Looping Outputs...........................................................................23
Connecting to a Network .........................................................................................23
Connecting Audio ....................................................................................................23
Connecting a PTZ Camera......................................................................................24
Connecting to a Sensor Input ..................................................................................24
Connecting to a Relay Output..................................................................................24
Installing the Rackmount Kit ...........................................................................................24
Turning on the DVR........................................................................................................25
Using the Front Panel to Turn On/Off the DVR........................................................25
Setting the Remote Controller ID....................................................................................25
4Setup.................................................................................................................................................27
Setup Menus...................................................................................................................27
Setup Wizard ..................................................................................................................28
System............................................................................................................................29
System Setup ..........................................................................................................29
Upgrade Firmware...................................................................................................30
Disk Setup...............................................................................................................31
Format..............................................................................................................31
Overwrite..........................................................................................................32
Check ...............................................................................................................32

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SMART Check..................................................................................................33
User Setup...............................................................................................................34
Adding / Changing a User ................................................................................35
Configuration ...........................................................................................................36
Shutdown.................................................................................................................36
Camera...........................................................................................................................36
Camera Setup .........................................................................................................36
Color Setup (Adjust) .........................................................................................37
PTZ Setup ...............................................................................................................37
Spot / Sequence Setup............................................................................................38
Monitor Setup ..........................................................................................................39
Record............................................................................................................................40
Recording Setup......................................................................................................40
Frame...............................................................................................................40
Schedule ..........................................................................................................41
Holiday Setup...................................................................................................43
Audio ................................................................................................................43
Emergency Recording......................................................................................44
Using Emergency Recording.....................................................................44
Using Instant Backup ................................................................................45
Motion/Event Setup .................................................................................................45
Input .................................................................................................................45
Setting Up Motion Detection Recording............................................................46
Sensor..............................................................................................................47
Action ...............................................................................................................48
Alarm Monitor...................................................................................................49
Network...........................................................................................................................50
Network Setup.........................................................................................................50
Serial Setup.............................................................................................................51
E-mail Setup............................................................................................................52
Information......................................................................................................................53
System Log View.....................................................................................................53
Version View............................................................................................................53
Status View..............................................................................................................54
5Operation..........................................................................................................................................57
Login...............................................................................................................................57
Default Administrator Log In ....................................................................................57
Live Display Mode ..........................................................................................................57
Channel Selection....................................................................................................57
Icons........................................................................................................................58
Mouse-Over Menu...................................................................................................59
Instant Recording.....................................................................................................59
Popup Menu ............................................................................................................60
No Signal.................................................................................................................60
No Permission .........................................................................................................60