OpenEye OE-SHM2416 User manual

SH
User Manual
www.openeye.net
Super Hybrid Series
SHM
OE-SHM2416
OE-SH4816

2

32865AA 3
OpenEye® SHM / SH NVR
Hardware Manual
Manual Edition 32865AA –July 2014
©2014, OPENEYE
All Rights Reserved
No part of this document may be reproduced by any means, electronic or mechanical, for any purpose, except as expressed in the Software
License Agreement. OPENEYE shall not be liable for technical or editorial errors or omissions contained herein. The information in this
document is subject to change without notice.
The information in this publication is provided “as is” without warranty of any kind. The entire risk arising out of the use of this information
remains with recipient. In no event shall OPENEYE be liable for any direct, consequential, incidental, special, punitive, or other damages
whatsoever (including without limitation, damages for loss of business profits, business interruption or loss of business information), even if
OPENEYE has been advised of the possibility of such damages or whether in an action, contract or tort, including negligence.
This software and documentation are copyrighted. All other rights, including ownership of the software, are reserved to OPENEYE. OPENEYE,
OpenEye, HDDR, and High Definition Digital Recorder are registered trademarks of OPENEYE in the United States and elsewhere; Windows,
and Windows XP Embedded are registered trademarks of Microsoft Corporation. All other brand and product names are trademarks or
registered trademarks of the respective owners.
The following words and symbols mark special messages throughout this guide:
Text set off in this manner indicates information that is necessary for proper operation of the product.
Text set off in this manner indicates information that may be helpful.
Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss
of information.
OPENEYE
Liberty Lake, WA ● U.S.A.

4
IMPORTANT SAFEGUARDS
1. Read Owner’s Manual –After unpacking this product, read the owner’s manual carefully, and follow all the operating and other
instruction
2. Power Sources –This product should be operated only from the type of power source indicated on the label. If not sure of the type of
power supply to your home or business, consult product dealer or local power company
3. Ventilation –Slots and openings in the cabinet are provided for ventilation and to ensure reliable operation of the product and to protect it
from overheating, and these openings must not be blocked or covered. The product should not be placed in a built-in installation such as
a bookcase or rack unless proper ventilation is provided or the manufacturer’s instructions have been adhered to.
4. Heat –The product should be situated away from heat sources such as radiators, heat registers, stoves, or other products that produce
heat.
5. Water and Moisture –Do not use this product near water.
6. Cleaning –Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for
cleaning.
7. Power Cord Protection –Power-supply cords should be routed so that they are not likely to be walked on or
pinched by items placed against them, paying particular attention to cords at plugs, convenience receptacles,
and the point where they exit from the product.
8. Overloading –Do not overload wall outlets, extension cords, or integral convenience receptacles as this can result in a risk of fire or
electrical shock.
9. Lightning –For added protection for this product during storm, or when it is left unattended and unused for long periods, unplug it from
the wall outlet. This will prevent damage to the product due to lightning and power line surges.
10. Object and Liquid Entry Points –Never insert foreign objects into the recorder, other than the media types approved by OpenEye, as
they may touch dangerous voltage points or short-out parts that could result in a fire or electrical shock. Never spill liquid of any kind on
the product.
11. Accessories –Do not place this product on an unstable cart, stand, tripod, bracket, or table. The product may fall, causing serious
personal injury and serious damage to the product.
12. Disc Tray –Keep fingers well clear of the disc tray as it is closing. Neglecting to do so may cause serious personal injury.
13. Burden –Do not place a heavy object on or step on the product. The object may fall, causing serious personal injury and serious damage
to the product.
14. Disc –Do not use a cracked, deformed, or repaired disc. These discs are easily broken and may cause serious personal injury and
product malfunction.
15. Damage Requiring Service –Unplug the unit from the outlet and refer servicing to qualified service personnel under the following
conditions:
When the power-supply cord or plug is damaged.
If liquid has been spilled, or objects have fallen into the unit.
If the unit has been exposed to rain or water.
If the unit does not operate normally by following the operating instructions. Adjust only those controls that are covered by the
operating instructions as an improper adjustment of other controls may result in damage and will often require extensive work by a
qualified technician to restore the unit to its normal operation.
If the unit has been dropped or the enclosure has been damaged.
When the unit exhibits a distinct change in performance –this indicates a need for service.
16. Servicing –Do not attempt to service this product as opening or removing covers may expose the user to dangerous voltage or other
hazards. Refer all servicing to qualified personnel.
17. Replacement Parts –When replacement parts are required, be sure the service technician has used replacement parts specified by the
manufacturer or have the same characteristics as the original part. Unauthorized substitutions may result in fire, electric shock or other
hazards.
18. Safety Check –Upon completion of any service or repairs to this unit, ask the service technician to perform safety checks to determine
that the unit is in proper operating condition.

32865AA 5
BATTERY EXPLOSION CAUTION STATEMENT
CAUTION: Risk of Explosion if Battery is replaced by an Incorrect Type.
Dispose of Used Batteries According to the Instructions.
NOTES ON HANDLING
Please retain the original shipping carton and/or packing materials supplied with this product. To ensure the integrity of this product when
shipping or moving, repackage the unit as it was originally received from the manufacturer.
Do not use volatile liquids, such as aerosol spray, near this product. Do not leave rubber or plastic objects in contact with this product for
extended periods of time. Rubber or plastic objects left in contact with this product for extended periods of time will leave marks on the finish.
The top and rear panels of the unit may become warm after long periods of use. This is not a malfunction.
NOTES ON LOCATING
Place this unit on a level surface. Do not use it on a shaky or unstable surface such as a wobbling table or inclined stand. If this unit is placed
next to a TV, radio, or VCR, the playback picture may become poor and the sound may be distorted. If this happens, place the recorder away
from the TV, radio, or VCR.
NOTES ON CLEANING
Use a soft dry cloth for cleaning.
For stubborn dirt, soak the cloth in a weak detergent solution, wring well and wipe. Use a dry cloth to wipe it dry. Do not use any type of
solvent, such as thinner and benzene, as they may damage the surface of the recorder.
If using a chemical saturated cloth to clean the unit, follow that product’s instructions.
NOTES ON MAINTENANCE
This recorder is designed to last for long periods of time. To keep the recorder always operational we recommend regular inspection
maintenance (cleaning parts or replacement). For details, contact the nearest dealer.
NOTES ON MOISTURE CONDENSATION
Moisture condensation damages the recorder. Read the following information carefully. Moisture condensation occurs during the following
cases:
When this product is brought directly from a cool location to a warm location.
When this product is moved to a hot and humid location from a cool location.
When this product is moved to a cool and humid location from a warm location.
When this product is used in a room where the temperature fluctuates.
When this product is used near an air-conditioning unit vent
When this product is used in a humid location.
Do not use the recorder when moisture condensation may occur.
If the recorder is used in such a situation, it may damage discs and internal parts. Remove any CD discs, connect the power cord of the
recorder to the wall outlet, turn on the recorder, and leave it for two to three hours. After two to three hours, the recorder will warm up and
evaporate any moisture. Keep the recorder connected to the wall and moisture will seldom occur.

6
WARNING
TO REDUCE THE RISK OF ELECTRICAL SHOCK, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE.
DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE.
DO NOT OPEN THE CABINET.
REFER SERVICING TO QUALIFIED PERSONNEL ONLY.
CAUTION
RACK MOUNT INSTRUCTIONS
Elevated Operating Ambient –If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment
may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the
maximum ambient temperature (Tma) specified by the manufacturer.
Reduced Air Flow –Installation of the equipment in a rack should be such that the amount of airflow required for safe operation of the
equipment is not compromised.
Mechanical Loading –Mounting of the equipment in the rack should be such that a hazardous condition is not achieved due to uneven
mechanical loading.
Circuit Overloading –Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of
the circuits might have on over current protection and supply wiring. Appropriate consideration of equipment nameplate ratings should be used
when addressing this concern.
Grounding –Grounding of rack-mounted equipment should be maintained. Particular attention should be given to supply connections other
than direct connections to the branch circuit (e.g. use of power strips).
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK).
NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
C A U T I O N
RISK OF ELECTRIC SHOCK
DO NOT OPEN

32865AA 7
FCC STATEMENT
INFORMATION TO THE USER: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
USERS OF THE PRODUCT ARE RESPONSIBLE FOR CHECKING AND COMPLYING WITH ALL FEDERAL, STATE, AND LOCAL LAWS
AND STATUTES CONCERNING THE MONITORING AND RECORDING OF VIDEO AND AUDIO SIGNALS. OPENEYE SHALL NOT BE
HELD RESPONSIBLE FOR THE USE OF THIS PRODUCT IN VIOLATION OF CURRENT LAWS AND STATUTES.

8
Table of Contents
PREFACE.............................................................................................................................................................12
About this Guide ............................................................................................................................................12
Technician Notes...........................................................................................................................................12
INTRODUCTION ..................................................................................................................................................13
Product Description .......................................................................................................................................13
SHM ................................................................................................................................................13
SH ...................................................................................................................................................13
Features.........................................................................................................................................................14
CONTROLS AND CONNECTIONS......................................................................................................................15
Front Panel Controls......................................................................................................................................16
SHM ................................................................................................................................................16
Rear Panel Connectors..................................................................................................................................17
SHM ................................................................................................................................................17
SH ...................................................................................................................................................18
Card Configurations.......................................................................................................................................19
240 PPS 16 Channel.......................................................................................................................19
GETTING STARTED............................................................................................................................................20
Identifying Included Components...................................................................................................................21
Keyboard Setup.............................................................................................................................................22
Mouse Setup..................................................................................................................................................22
Monitor Setup ................................................................................................................................................23
Power Setup..................................................................................................................................................23
Connecting a PTZ Camera..............................................................................................................24
Turning on the recorder .................................................................................................................................25
Turning Off the recorder.................................................................................................................................25
NVR Basics.............................................................................................................................................................26
Setting the Time and Date.............................................................................................................................27
Accessing the NVR Utility..............................................................................................................................27
Exporting Settings ...........................................................................................................................27
Importing NVR Settings...................................................................................................................27
Changing Video Format...................................................................................................................27
Display Screen...............................................................................................................................................28
CPU Meter.......................................................................................................................................28
Live Camera Options.......................................................................................................................29
Camera View.................................................................................................................................................30
Recording Status Indicator ..............................................................................................................30
Special Recording ...........................................................................................................................30
Edit Live View Channels................................................................................................................................31
Screen Division Buttons.................................................................................................................................31
Custom Live View Divisions.............................................................................................................32
Setup Options..........................................................................................................................................................33
Setup Overview .............................................................................................................................................34
Setup Menu Overvie......................................................................................................................................34
Analog Camera Setup....................................................................................................................................35

32865AA 9
Set Up New Camera........................................................................................................................35
Frame Setup..................................................................................................................................................36
Maximum FPS Table.......................................................................................................................36
Network Camera Setup..................................................................................................................................38
Connecting a Network Device .........................................................................................................38
Assigning Dual Streams ..................................................................................................................40
Removing a Camera........................................................................................................................40
Assigning Audio Channels to a Network Device..............................................................................41
Alarm Recording Mode....................................................................................................................42
Camera Status and Information.......................................................................................................43
NVR Registration and Upgrade.......................................................................................................44
Unlocking Additional Network Devices ............................................................................................45
Motion DETECTION Setup............................................................................................................................46
Create a Motion Area ......................................................................................................................46
Etc...................................................................................................................................................47
PTZ Camera Setup........................................................................................................................................48
Enabling an Analog PTZ Camera....................................................................................................48
Enabling an IP PTZ Camera............................................................................................................48
Using the Graphical PTZ Controller.................................................................................................49
Using the On-Screen Compass.......................................................................................................49
General Setup................................................................................................................................................50
Audio...............................................................................................................................................50
Display.............................................................................................................................................51
General............................................................................................................................................52
Sequencing......................................................................................................................................53
Alarms / Sensor.............................................................................................................................................54
Alarms.............................................................................................................................................54
Sensors ...........................................................................................................................................54
Relays .............................................................................................................................................55
Recording Schedule.......................................................................................................................................56
Default Schedules ...........................................................................................................................56
Day of the Week..............................................................................................................................57
Creating a Recording Schedule (Example) .....................................................................................57
Creating a Sensor Schedule (Example) ..........................................................................................59
Special Day Schedule .....................................................................................................................60
Alarm Options..................................................................................................................................61
Setting a Restart Schedule..............................................................................................................62
Network Setup...............................................................................................................................................63
User Management .........................................................................................................................................64
Changing the Administrator Password ............................................................................................65
Storage Management ....................................................................................................................................66
Status Check / Email.......................................................................................................................66
SMART Information.........................................................................................................................69
Data Management...........................................................................................................................70
System Information..........................................................................................................................71
Log Files..........................................................................................................................................73
Instant Recording...........................................................................................................................................75
Activate Instant Recording...............................................................................................................75
Searching ‘Instant Recorded’ Video ................................................................................................75
Search.....................................................................................................................................................................76
Search Overview ...........................................................................................................................................77
Play Controls...................................................................................................................................77
Adjust the Brightness of an Image...................................................................................................78
Zooming in on an Image..................................................................................................................78
Zooming in on a Portion of an Image...............................................................................................78
Open Video from a Saved Location.................................................................................................78
Sync ................................................................................................................................................78

10
Clean Image....................................................................................................................................78
Performing a Basic Search............................................................................................................................79
Printing an Image...........................................................................................................................................79
Daylight SAVIng Time....................................................................................................................................79
Save to JPG or AVI........................................................................................................................................80
Bookmarks.......................................................................................................................................81
Clip Backup .....................................................................................................................................82
Index Search..................................................................................................................................................83
Performing an Index Search............................................................................................................83
Index Search Results Display..........................................................................................................83
Preview Search..............................................................................................................................................84
Performing a Preview Search..........................................................................................................85
Status Search................................................................................................................................................85
Performing a Status Search.............................................................................................................85
Object Search................................................................................................................................................86
Performing an Object Search ..........................................................................................................86
Motion Search................................................................................................................................................87
Performing a Motion Search............................................................................................................87
Audio Playback..............................................................................................................................................87
Search in Live................................................................................................................................................88
Pan / Tilt / Zoom......................................................................................................................................................89
Pan /Tilt / Zoom Overview..............................................................................................................................90
Basic PTZ Configuration..................................................................................................................90
Advanced PTZ Setup.....................................................................................................................................91
General............................................................................................................................................91
PTZ Presets/Tours ..........................................................................................................................92
Accessing PTZ Menus...................................................................................................................................92
Controlling a PTZ Camera.............................................................................................................................92
Using the Graphical PTZ Controller.................................................................................................93
Using the On-Screen Compass.......................................................................................................93
Understanding Tours.......................................................................................................................94
PTZ Tour Schedule .........................................................................................................................94
backing up Video Data............................................................................................................................................95
Backup Overview...........................................................................................................................................96
Nero®Express.................................................................................................................................96
General Backup Overview...............................................................................................................97
Clip Backup Overview .....................................................................................................................98
Scheduled Screen Overview ...........................................................................................................99
lan / isdn / pstn connections..................................................................................................................................101
LAN Overview..............................................................................................................................................102
Connecting to a LAN Using TCP/IP.............................................................................................................102
Configuring TCP/IP Settings..........................................................................................................102
LDAP Integration...................................................................................................................................................103
Features.......................................................................................................................................................104
Installing Active Directory.............................................................................................................................104
Web Viewer...........................................................................................................................................................106
Web Viewer Overview..................................................................................................................................107
Configuring the Recorder for Remote Connection.........................................................................108
Connecting to a Recorder Using Web Viewer ...............................................................................108
Closing the Web Viewer ................................................................................................................108
Included Software Setup .......................................................................................................................................109

32865AA 11
The OpenEye App Overview .......................................................................................................................110
Emergency Agent Overview ........................................................................................................................110
Configuring the Recorder ..............................................................................................................110
Configuring the Client PC..............................................................................................................111
Setup Window ...............................................................................................................................111
Emergency Agent Window ............................................................................................................112
Search Alarm Window...................................................................................................................113
Remote Software Overview.........................................................................................................................114
Remote Software Setup ................................................................................................................115
Digital Verifier Overview...............................................................................................................................117
Installing the Digital Verifier...........................................................................................................117
Using the Digital Verifier................................................................................................................117
Backup Viewer Overview.............................................................................................................................118
Installing Backup Viewer ...............................................................................................................118
Loading Video from DVD or Hard Drive.........................................................................................118
RADIUS Overview.........................................................................................................................119
Connecting to a Recorder..............................................................................................................119

12
PREFACE
ABOUT THIS GUIDE
This manual is a setup and maintenance guide that can be used for reference when setting up the recorder and for troubleshooting when
a problem occurs. Only authorized personnel should attempt to repair this unit.
OpenEye reserves the right to make changes to the NVRs represented by this manual without notice.
The following text and symbols mark special messages throughout this guide:
Note Text set off in this manner indicates topics of interests that can help the user understand the product better.
Tip Text set off in this manner indicates topics and points of interests that can be helpful when using or settings up the NVR.
TECHNICIAN NOTES
Warning Only authorized technicians trained by OpenEye should attempt to repair this NVR. All troubleshooting and repair
procedures that may be shown are for reference and minor repair only. Because of the complexity of the individual components and
subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.
Improper repairs can create a safety hazard. And any indications of component replacement or printed wiring board modifications may
void any warranty
Warning To reduce the risk of electrical shock or damage to the equipment:
Do not disable the power grounding plug. The grounding plug is an important safety feature.
Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
Disconnect the power from the computer by unplugging the power cord either from the electrical outlet or the computer.
Caution To properly ventilate your system, you must provide at least 3 inches (7.6 cm) of clearance at the front and back of the NVR.

32865AA 13
INTRODUCTION
PRODUCT DESCRIPTION
SHM
SH
An OpenEye SHM / SH is a NVR, a server that performs as a High Definition Digital Recorder. By utilizing the many features of a
computer, including processing power, storage capacity, graphics compression, and security features, the NVR is more powerful than the
analog recorders of the past.
The OpenEye NVR server software comes pre-configured for fast and seamless integration within your existing IT infrastructure.
Designed around Microsoft®Windows 7 Embedded, the server software offers unparalleled stability, security, and ease of use.
Accordingly, your security investment has never been easier to maintain. Multiple users may simultaneously connect through any network
connection for instantaneous live viewing, digital search, and off site video storage. Users can also connect remotely through DSL, Cable
Modems, or ISDN. This powerful software enables users to establish recording schedules, create motion detection zones, use PTZ
controls, and configure alarm inputs and outputs for each of the system's cameras. With the latest advancements in the NVR Server
Software, searching and indexing your video archive has never been easier. Video can now be found, viewed, and exported in a number
of file formats with just a few clicks.
The OpenEye NVR is high performance security product ready to meet today’s security demands.

14
FEATURES
OpenEye SHM / SH NVRs include the following new features:
Optimized and Designed for Microsoft®Windows 7 Embedded®
Up to 16 Camera Inputs
Supports up to 4 Relay Outputs on Alarm Activation
Supports up to 16 Sensor Inputs for Alarm Control
Remote System Operation & Configuration
Supports Multiple Simultaneous Remote Connections
PAN / TILT / ZOOM Controls
Simultaneous Video Search, Playback and Backup
Video Indexes for Easy Searching
Multiple Levels of Security Access
Up to 16 Looping Outputs
Up to 1 Composite Outputs
Up to 32 Network Recording Channels
Up to 16 Audio Inputs
High Performance, Durable, Rack mount Case
Output the Video to a NTSC/PAL Display
Up to 12 Terabytes internal storage
Digital Signature Support
Continuous, Motion Detection, Alarm, Pre-Alarm, and Scheduled Recording Modes
Hardware Watchdog
Recording Resolution 720x480 / 720x240 / 360x240 NTSC
720x576 / 720x288 / 360x288 PAL

32865AA 15
CONTROLS AND CONNECTIONS
This chapter includes the following information:
Input / Output Connector Locations
Front Panel Controls and LEDs
Rear Panel Connectors

16
FRONT PANEL CONTROLS
The front panel of the recorder contains the devices that will be commonly used for data removal, retrieval, and backup replacement. The
most common components and buttons are shown below.
SHM
SH
USB ports
Power button
Audio output
DVD±RW Drive
DVD±RW Drive
Cooling fan intake
Hard drive activity LED
Power LED
USB portsPower switch

32865AA 17
REAR PANEL CONNECTORS
The rear panel of the recorder contains the connectors used to attach cameras, sensors, and relays to the recorder. Below are diagrams
that outline the location and description of each connector.
SHM
16 Channel (240)
AC Power
PTZ
Line in –line level
Speaker out
Microphone in –not used
Optical
output
HDMI
HDMI
Network
USB
DVI-I
BNC looping output cable adapter
5.1 surround sound
RCA video out
VGA
Video in
Audio

18
SH
AC power
Looping output termination
Video input (BNC) Sensor inputs Control outputs Cooling fan
Optical output
5.1 Surround sound
HDMIVGA
Network
Line in – line level
Speaker out
Microphone in – not used
USB 2.0
USB 3.0
DVI-D
Display
port
Audio inputVideo output
PTZLooping output

32865AA 19
CARD CONFIGURATIONS
240 PPS 16 Channel
480 PPS 16 Channel
RCA video out
PTZ
Audio
Video in
Audio
Looping output
PTZ
RCA video out

20
GETTING STARTED
This chapter includes the following information:
Included Components
Setting up the NVR Hardware
Optional Components