OpenEye CM-816 User manual

Accessories
CA-510G
CA-510W
CA-510C
CA-510P25
CA-510P50
CA-510PML
CA-510PMS
CA-510PA25
CA-510PA50
Camera
CM-816
www.openeye.net
Outdoor PTZ IP Camera
User Manual

30875AE 3
18x 2MP Outdoor IP PTZ Camera (CM-816 Rev C)
User Manual
Manual Edition 30875AE –DECEMBER 2014
©2014, OPENEYE
All Rights Reserved.
No part of this documentation may be reproduced in any means, electronic or mechanical, for
any purpose, except as expressed in the Software License Agreement. OpenEye shall not be
liable for technical or editorial errors or omissions contained herein. The information in this
document is subject to change without notice.
The information in this publication is provided “as is” without warranty of any kind. The entire
risk arising out of the use of this information remains with recipient. In no event shall
OPENEYE be liable for any direct, consequential, incidental, special, punitive, or other
damages whatsoever (including without limitation, damages for loss of business profits,
business interruption or loss of business information), even if OPENEYE has been advised of
the possibility of such damages and whether in an action or contract or tort, including
negligence.
This documentation is copyrighted. All other rights are reserved to OPENEYE. OPENEYE,
and OpenEye, are registered trademarks of OPENEYE in the United States and elsewhere;
Windows, and Windows XP Embedded are registered trademarks of Microsoft Corporation.
All other brand and product names are trademarks or registered trademarks of the respective
owners.
OPENEYE
Liberty Lake, WA ●U.S.A.

4
Important Safeguards
1. Read Instructions
Read all of the safety and operating instructions before using the product.
2. Retain Instructions
Save these instructions for future reference.
3. Attachments / Accessories
Do not use attachments or accessories unless recommended by the
appliance manufacturer as they may cause hazards, damage product and
void warranty.
4. Installation
Do not place or mount this product in or on an unstable or improperly
supported location. Improperly installed product may fall, causing serious
injury to a child or adult, and damage to the product. Use only with a
mounting device recommended by the manufacturer, or sold with the
product. To insure proper mounting, follow the manufacturer's instructions
and use only mounting accessories recommended by manufacturer.
5. Power source
This product should be operated only from the type of power source
indicated on the marking label.
Precautions
Operating
Before using, make sure power supply and other cables are properly connected.
While operating, if any abnormal condition or malfunction is observed, stop
using the camera immediately and then contact your local dealer.
Handling
Do not disassemble or tamper with parts inside the camera.
Do not drop or subject the camera to shock and vibration as this can damage
camera.
Do not block the cooling holes on the bracket. This camera has a cooling fan
inside the housing. Blocking the cooling holes will cause heat to build up and
cause malfunction.
Care must be taken when you clean the clear dome cover. Scratches and dust
will ruin the image quality of your camera. Do not use strong or abrasive
detergents when cleaning the camera body. Use a dry cloth to clean the
camera when it is dirty. In case the dirt is hard to remove, use a mild detergent
and wipe the camera gently.

30875AE 5
Installation and Storage
Install electricity wiring carefully. Please note that input electricity to the unit is at
tolerance of DC 12V/AC 24V ± 10%. The camera is capable of surge protection;
ensure AC power model unit is grounded appropriately against damage by
heavy current or electric shock.
Do not install the camera in areas of extreme temperatures in excess of the
allowable range. (-50°C ~50°C / -58°F ~ 122°F)
Avoid installing in humid or dusty places. The relative humidity must be below
90%.
Avoid installing in places where radiation is present.
Avoid installing in places where there are strong magnetic fields and electric
signals.
Avoid installing in places where the camera would be subject to strong
vibrations.
Whether the camera is in use or not, never aim it at the sun or other extremely
bright objects. Otherwise the camera may be smeared and damaged.
Regulation
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
This symbol on the product or on its packaging indicates that this product shall
not be treated as household waste in accordance with Directive 2002/96/EC.
Instead it shall be handed over to the applicable collection point for the recycling
of electrical and electronic equipment. By proper waste handling of this product
you ensure that it has no negative consequences for the environment and
human health, which could otherwise be caused if this product is thrown into the
garbage bin. The recycling of materials will help to conserve natural resources.
For more details information about recycling of this product, please contact your
local city office, your household waste disposal service or the shop where you
purchased the product.
Compliance is evidenced by written declaration from our suppliers,
assuring that any potential trace contamination levels of restricted
substances are below the maximum level set by EU Directive
2002/95/EC, or are exempted due to their application
Warning
DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE.
DO NOT OPEN THE CABINET.
REFER SERVICING TO QUALIFIED PERSONNEL ONLY.

6
Caution
.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK).
NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
C A U T I O N
RISK OF ELECTRIC SHOCK
DO NOT OPEN

30875AE 7
Introduction..............................................................................................................11
Overview...............................................................................................................11
Product Features ..............................................................................................11
Getting Started ........................................................................................................12
Camera Contents..................................................................................................12
Dome Setup and Cable COnnection ....................................................................13
Preparations for Dome Setup...........................................................................13
Dome Camera Setup........................................................................................16
Switch Definition...........................................................................................16
Dome Cable Definition and Requirements.......................................................17
Cable Requirements.....................................................................................17
Power Connection........................................................................................18
Grounding Recommendation .......................................................................18
Ethernet Cable Connection..........................................................................18
12-Pin Alarm Input/Output Connection ........................................................19
Audio Input/Output Connection....................................................................19
Dome Installation ....................................................................................................20
Overview...............................................................................................................20
Dome Dimensions.................................................................................................20
Optional Accessories ............................................................................................21
Dome Camera Accessories..............................................................................21
Mounting Accessories.......................................................................................21
Ceiling Mounting with Pole ...............................................................................22
Wall Mounting with Wall Mount Bracket...........................................................23
Wall Mounting with Corner Mount ....................................................................25
Pole Mounting...................................................................................................26
Locate Camera.........................................................................................................27
OpenEye Network Camera manager....................................................................27
Installation.........................................................................................................27
Starting Network Camera Manager..................................................................27
Device Addressing............................................................................................28
Finding Network Devices..............................................................................28
Setup & Configuration ............................................................................................29

8
Connecting to the Camera....................................................................................29
Administrator/User Privileges ...........................................................................29
Connecting a Stream........................................................................................30
Connecting Over the Internet ...........................................................................31
Viewer Software....................................................................................................32
Viewer Tabs......................................................................................................32
Home................................................................................................................33
System..............................................................................................................35
System .........................................................................................................35
Security ........................................................................................................37
Admin Password......................................................................................37
Add User..................................................................................................38
Delete User..............................................................................................38
Edit User..................................................................................................38
Network........................................................................................................39
Get IP address automatically (DHCP).....................................................39
Use Fixed IP Address..............................................................................39
QoS (Quality of Service)..........................................................................41
SNMP.......................................................................................................41
UPnP (Universal Plug and Play)..............................................................42
DDNS...........................................................................................................43
Mail...............................................................................................................44
FTP...............................................................................................................45
HTTP............................................................................................................46
Application....................................................................................................47
Alarm Pin Selection......................................................................................48
Alarm Pin Status Settings ............................................................................49
Motion Detection ..........................................................................................51
Storage Management...................................................................................54
Recording.....................................................................................................56
Activating Micro SD/SDHC Card Recording............................................56
Snapshot......................................................................................................57
Information ...................................................................................................58
System Log..............................................................................................58
View User Information..................................................................................59
View User Privilege..................................................................................59
Parameter List..............................................................................................60
Software Upgrade ........................................................................................61
Upgrading the Camera Viewer Software.................................................61

30875AE 9
Maintenance.................................................................................................62
Video and Audio Streaming Settings................................................................63
Video Format................................................................................................63
Video Resolution......................................................................................64
Text Overlay Settings...............................................................................64
Video Rotate Type...................................................................................65
GOP Settings...........................................................................................65
H.264 Profile ............................................................................................65
Video Compression......................................................................................66
Video OCX Protocol..........................................................................................67
Multicast Mode.........................................................................................67
Frame Rate Control......................................................................................68
Audio ............................................................................................................69
Transmission Mode..................................................................................69
Server Gain Settings................................................................................69
Bit Rate ....................................................................................................70
PTZ Settings .........................................................................................................71
Preset................................................................................................................71
Preset Setting...............................................................................................71
Preset Go .....................................................................................................72
Pattern ..............................................................................................................72
Pattern Setting..............................................................................................72
Pattern Run ..................................................................................................73
Auto Scan .........................................................................................................73
Auto Scan Setting.........................................................................................74
Auto Scan Run .............................................................................................74
Tour...................................................................................................................75
Tour Set........................................................................................................76
Tour Run.......................................................................................................76
Home ................................................................................................................77
Home Settings..............................................................................................77
Tilt Range..........................................................................................................77
Privacy Mask Settings ......................................................................................79
Mask Setting.................................................................................................80
Mask Clearing ..............................................................................................80
Camera —Exposure ........................................................................................81
Camera —White Balance................................................................................82

10
Camera —Misc1..............................................................................................84
Camera —Misc2..............................................................................................86
Camera —Default............................................................................................87
Logout...................................................................................................................87
Specifications..........................................................................................................88
Camera Specifications..........................................................................................88
PTZ Specifications................................................................................................90
IP Specifications .....................................................Error! Bookmark not defined.

30875AE 11
The CM-816 IP camera can transmit video in H.264 and MJPEG, up to 2MP (1080p)
high definition video. The 816 is capable of quad and dual streaming both codecs at
various resolutions. The camera’s IR cut filter and wide dynamic rage imaging make it
perfect for installations with difficult lighting conditions. The CM-816 has an IP66 outdoor
rating and integrated heater making the 816 ideal for rugged outdoor installations with
temperature as low as -49°F (-45°C)
Product Features
18x optical zoom
2 megapixel resolution
Simultaneous dual streams: H.264 and MJPEG
Full HD real-time resolution
Two-way audio support
Removable IR cut filter
Motion detection
Wide Dynamic Range (WDR)
Digital noise reduction