OpenEye CM-816 User manual

Accessories
CA-510G
CA-510W
CA-510C
CA-510P25
CA-510P50
CA-510PML
CA-510PMS
CA-510PA25
CA-510PA50
Camera
CM-816
www.openeye.net
Outdoor PTZ IP Camera
User Manual

30875AF 3
18x 2MP Outdoor IP PTZ Camera (CM-816 Rev C)
User Manual
Manual Edition 30875AF –APRIL 2015
©2015, OPENEYE
All Rights Reserved.
No part of this documentation may be reproduced in any means, electronic or mechanical, for
any purpose, except as expressed in the Software License Agreement. OpenEye shall not be
liable for technical or editorial errors or omissions contained herein. The information in this
document is subject to change without notice.
The information in this publication is provided “as is” without warranty of any kind. The entire
risk arising out of the use of this information remains with recipient. In no event shall
OPENEYE be liable for any direct, consequential, incidental, special, punitive, or other
damages whatsoever (including without limitation, damages for loss of business profits,
business interruption or loss of business information), even if OPENEYE has been advised of
the possibility of such damages and whether in an action or contract or tort, including
negligence.
This documentation is copyrighted. All other rights are reserved to OPENEYE. OPENEYE,
and OpenEye, are registered trademarks of OPENEYE in the United States and elsewhere;
Windows, and Windows XP Embedded are registered trademarks of Microsoft Corporation.
All other brand and product names are trademarks or registered trademarks of the respective
owners.
OPENEYE
Liberty Lake, WA ●U.S.A.

4
Important Safeguards
1. Read Instructions
Read all of the safety and operating instructions before using the product.
2. Retain Instructions
Save these instructions for future reference.
3. Attachments / Accessories
Do not use attachments or accessories unless recommended by the
appliance manufacturer as they may cause hazards, damage product and
void warranty.
4. Installation
Do not place or mount this product in or on an unstable or improperly
supported location. Improperly installed product may fall, causing serious
injury to a child or adult, and damage to the product. Use only with a
mounting device recommended by the manufacturer, or sold with the
product. To insure proper mounting, follow the manufacturer's instructions
and use only mounting accessories recommended by manufacturer.
5. Power source
This product should be operated only from the type of power source
indicated on the marking label.
Precautions
Operating
Before using, make sure power supply and other cables are properly connected.
While operating, if any abnormal condition or malfunction is observed, stop
using the camera immediately and then contact your local dealer.
Handling
Do not disassemble or tamper with parts inside the camera.
Do not drop or subject the camera to shock and vibration as this can damage
camera.
Do not block the cooling holes on the bracket. This camera has a cooling fan
inside the housing. Blocking the cooling holes will cause heat to build up and
cause malfunction.
Care must be taken when you clean the clear dome cover. Scratches and dust
will ruin the image quality of your camera. Do not use strong or abrasive
detergents when cleaning the camera body. Use a dry cloth to clean the
camera when it is dirty. In case the dirt is hard to remove, use a mild detergent
and wipe the camera gently.

30875AF 5
Installation and Storage
Install electricity wiring carefully. Please note that input electricity to the unit is at
tolerance of DC 12V/AC 24V ± 10%. The camera is capable of surge protection;
ensure AC power model unit is grounded appropriately against damage by
heavy current or electric shock.
Do not install the camera in areas of extreme temperatures in excess of the
allowable range. (-50°C ~50°C / -58°F ~ 122°F)
Avoid installing in humid or dusty places. The relative humidity must be below
90%.
Avoid installing in places where radiation is present.
Avoid installing in places where there are strong magnetic fields and electric
signals.
Avoid installing in places where the camera would be subject to strong
vibrations.
Whether the camera is in use or not, never aim it at the sun or other extremely
bright objects. Otherwise the camera may be smeared and damaged.
Regulation
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
This symbol on the product or on its packaging indicates that this product shall
not be treated as household waste in accordance with Directive 2002/96/EC.
Instead it shall be handed over to the applicable collection point for the recycling
of electrical and electronic equipment. By proper waste handling of this product
you ensure that it has no negative consequences for the environment and
human health, which could otherwise be caused if this product is thrown into the
garbage bin. The recycling of materials will help to conserve natural resources.
For more details information about recycling of this product, please contact your
local city office, your household waste disposal service or the shop where you
purchased the product.
Compliance is evidenced by written declaration from our suppliers,
assuring that any potential trace contamination levels of restricted
substances are below the maximum level set by EU Directive
2002/95/EC, or are exempted due to their application
Warning
DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE.
DO NOT OPEN THE CABINET.
REFER SERVICING TO QUALIFIED PERSONNEL ONLY.

6
Caution
.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK).
NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
C A U T I O N
RISK OF ELECTRIC SHOCK
DO NOT OPEN

30875AF 7
Introduction......................................................................................10
Overview...............................................................................................................10
Product Features ..............................................................................................10
Getting Started.................................................................................11
Camera Contents..................................................................................................11
Dome Setup and Cable COnnection ....................................................................12
Preparations for Dome Setup...........................................................................12
Dome Camera Setup........................................................................................15
Switch Definition...........................................................................................15
Dome Cable Definition and Requirements.......................................................16
Cable Requirements.....................................................................................16
Power Connection........................................................................................17
Grounding Recommendation .......................................................................17
Ethernet Cable Connection..........................................................................17
12-Pin Alarm Input / Output Connection ......................................................18
Audio Input / Output Connection..................................................................18
Dome Installation.............................................................................19
Overview...............................................................................................................19
Dome Dimensions.................................................................................................19
Optional Accessories ............................................................................................20
Dome Camera Accessories..............................................................................20
Mounting Accessories.......................................................................................20
Ceiling Mounting with Pole ...............................................................................21
Wall Mounting with Wall Mount Bracket...........................................................22
Wall Mounting with Corner Mount ....................................................................24
Pole Mounting...................................................................................................25
Setup and Configuration.................................................................26
OpenEye Network Camera manager....................................................................26
Installation.........................................................................................................26
Starting Network Camera Manager..................................................................26
Viewing a Network Camera..........................................................................27
Camera Configuration...........................................................................................28
Device Addressing............................................................................................28

8
Finding Network Devices .............................................................................28
Connecting to the Camera................................................................................29
Resetting the Camera..................................................................................29
Administrator/User Privileges.......................................................................29
Connecting Over the Internet.......................................................................30
Viewer Software....................................................................................................31
Viewer Tabs......................................................................................................31
Live....................................................................................................32
Setup.................................................................................................33
System Setting......................................................................................................33
Camera Name ..................................................................................................33
IP Address........................................................................................................34
Get IP an Address Automatically (DHCP)....................................................34
Use Static IP Address..................................................................................35
IPv6 Address Configuration.....................................................................35
User Setup........................................................................................................36
Admin Password ..........................................................................................36
Add User ......................................................................................................36
Delete User ..................................................................................................36
Modify User..................................................................................................37
File Location .....................................................................................................37
Picture Setup ........................................................................................................37
Camera Tab......................................................................................................37
Exposure......................................................................................................38
White Balance..............................................................................................38
Picture Adjustment.......................................................................................38
Motion Detection...............................................................................................39
Add Detection Window.................................................................................39
Delete Motion Detection Window.................................................................39
Motion Window ........................................................................................40
Streaming Settings ...............................................................................................41
Video Resolution ..............................................................................................41
Video Orientation .........................................................................................42
GOP Size .....................................................................................................42
H.264 Profile ................................................................................................42
Video Frame Rate ............................................................................................43

30875AF 9
Video Compression ..........................................................................................44
Advanced .........................................................................................45
System Setting......................................................................................................45
Network Setup ..................................................................................................45
DDNS ...........................................................................................................45
Network Advanced............................................................................................45
QoS ..............................................................................................................45
SNMP Settings.............................................................................................46
UPnP (Universal Plug N’ Play) .....................................................................46
Network Security...............................................................................................47
HTTP............................................................................................................47
IP Filtering ....................................................................................................47
IEEE 802.1XSEAP-TLS ...............................................................................47
Alarm Application..............................................................................................48
Tampering and Network Failure Detection.......................................................49
Mail, HTTP and FTP Setup...............................................................................50
SD Card............................................................................................................50
Network Share..................................................................................................51
Recording Schedule .........................................................................................52
Recording.....................................................................................................52
Schedule ......................................................................................................53
Interval Recording........................................................................................54
Maintenance .....................................................................................................55
Configuration................................................................................................55
Factory Default.............................................................................................55
Software............................................................................................................56
Picture Setting.......................................................................................................56
Video Mask.......................................................................................................56
Hot Spot............................................................................................................56
Text Overlay......................................................................................................56
Streaming Setting .................................................................................................57
Audio.................................................................................................................57
Logout ..............................................................................................57
Specifications..................................................................................58
Camera Specifications..........................................................................................58
PTZ Specifications..................................................Error! Bookmark not defined.

10
The CM-816 IP camera can transmit video in H.264 and MJPEG, up to 2MP (1080p)
high definition video. The 816 is capable of quad and dual streaming both codecs at
various resolutions. The camera’s IR cut filter and wide dynamic rage imaging make it
perfect for installations with difficult lighting conditions. The CM-816 has an IP66 outdoor
rating and integrated heater making the 816 ideal for rugged outdoor installations with
temperature as low as -49°F (-45°C).
Product Features
18x optical zoom
2 megapixel resolution
Simultaneous dual streams: H.264 and MJPEG
Full HD real-time resolution
Two-way audio support
Removable IR cut filter
Motion detection
Wide Dynamic Range (WDR)
Digital noise reduction

30875AF 11
Before proceeding, please check that the box contains the items listed here. If
any item is missing or has defects, do not install or operate the product and
contact your dealer for assistance.
1 M3 Standard Screw
1 M3 Security Screw
1 M5 Standard Screw
1 M5 Security Screw
Dome Body
Optical Cover
Security Torx Tool
Waterproof
Gasket
Lubricant
Quick Start Guide
CD

12
Before installing or connecting the dome camera, please refer to this section and
complete preparations for dome setup and all switch settings.
Preparations for Dome Setup
The following installation procedure is for the outdoor dome equipped with the sunshield
housing. Please follow the steps below to complete dome housing installation.
1. Unpack the dome package and take out the dome body.
2. Rotate the top holder and take it off from the dome body.

30875AF 13
3. Remove the protective cover and PE sheet.
4. Apply some lubricant on the cover’s waterproof gasket. This helps make the
installation process smoother.
5. Attach the dome cover to the camera body.
6. Note that the tiny protrusion on the cover must align with one of the four holes
on the camera body.

14
7. Using both hands, gently press the dome cover.
DO NOT press the dome itself as this may cause damage to the dome or camera.
8. Screw the dome cover and body together.

30875AF 15
Dome Camera Setup
Please refer to the following figure for connection and switch locations and definitions.
Do not change the settings on the camera’s settings switches. Leave the
switches at the factory default settings.
Alarm input/output
connections
Audio connection
RJ-45 connector
Reboot
Power connection
SD card

16
Dome Cable Definition and Requirements
For operation, the IP dome camera requires a network cable to carry the video signals to
the remote viewing site and a power cable to power the dome.
For operation, the CM-816 IP camera requires 24V AC power to the dome.
Power Wire Length Specifications
Wire
Gauge
Maximum
Distance
Wire
Gauge
Maximum
Distance
22
27 feet
14
175 feet
20
44 feet
12
279 feet
18
69 feet
10
444 feet
16
110 feet
Ensure that the power supply corresponds with the dome’s power requirement
or the camera may be damaged. Contact a qualified maintenance engineer
with any problems.
Network Cable Length Specifications
Cable
Type
Maximum
Distance
Wire
Gauge
Maximum
Distance
CAT5
300 feet
CAT6
300 feet
CAT5e
300 feet
CAT6a
300 feet
An Ethernet crossover cable can be used to connect the camera directly to a
PC during configuration.

30875AF 17
1. Connect POSITIVE 24 volt AC power to pin 1.
2. Connect ground wire to pin 2.
3. Connect NEGATIVE 24 volt AC power to pin 3.
The ‘notches’ on the left side of the graphic above
correspond to notches in the green plastic of the power
connector.
Be careful not to pull the cables improperly during installation. OpenEye
suggests that you fasten the cables after installation is complete.
The GND (ground) wire must be directly connected to the middle pin of the AC24V
power connector. Failure to connect the ground can cause damage and failure of the
camera and may void the warranty.
Connect one end of the CAT 5 Ethernet cable to the RJ-45 connector of the camera and
the other end of the cable to the network switch or recorder.
In some cases, you may need to use an Ethernet crossover cable when
connecting the camera directly to the recorder.
Check the status of the link indicator and activity indicator LEDs. If the LEDs are unlit,
check the LAN connection.
The Green link light indicates a good network connection.
The Orange activity light flashes to indicate network activity.
AUTO
IRIS
1 2 3 4
I/O
NETWORK
DC12V
LINE LINE IN
MIC IN
OUT
VIDEO
DC
RESET

18
Using the 12-pin connector, installers can connect 4 digital alarm inputs and 2 digital
alarm outputs. The alarm pins are serviceable for connecting alarm input and output
devices such as sensors, sirens, or flashing lights to the surveillance system. For the
definition of each pin, refer to the list below.
Pin
Definition
1
Alarm OUT NO 1
2
Alarm OUT NC 1
3
Alarm OUT COM 1
4
GROUND
5
Alarm OUT NO 2
6
Alarm OUT NC 2
7
Alarm OUT COM 2
8
GROUND
9
Alarm IN 4
10
Alarm IN 3
11
Alarm IN 2
12
Alarm IN 1
1. Line OUT
2. GROUND
3. Line IN

30875AF 19
Depending on your installation environment, the dome can be installed on the ceiling, on
a wall, or a pole. The following section illustrates installation methods and procedures
for installing the dome and mounting accessories.
The dome dimensions are Ø172 x 228.71mm (6.77 x 9.0 inches) and Ø191.97 x
282.11mm (7.5 x 11.1 inches) with the sunshield.

20
Dome Camera Accessories
Transparent/Smoke Cover
Part Number: CA-510-DT
Mounting Accessories
Wall Mount Bracket (w/ Anti Drop)
Part Number: CA-510W
Long Wall Mount Bracket
(w/ Anti Drop)
Part Number: CA-510WL
50 cm Pole
Part Number: CA-510P50
25 cm Pole
Part Number: CA-510P25
Corner Mounting Plate
Part Number: CA-510C
Small Pole Mount
Part Number: CA-510PMS
Large Pole Mount
Part Number: CA-510PML
1 ¼” Threaded Adapter
Part Number: CA-510PA25
1 ½” Threaded Adapter
Part Number: CA-510PA50

30875AF 21
Ceiling Mounting with Pole
The pole is available in two lengths: 25 cm and 30 cm.
Items Needed:
Dome Camera
Ceiling Pole Accessory
Waterproof Gasket (supplied)
Screws and Anchors
appropriate for the mounting
surface (not supplied)
Tools Needed:
Drill
Screwdriver
Installation Steps:
Ensure that the ceiling can support the weight of the dome camera and the
ceiling pole.
1. Cut a cable access hole in the ceiling.
2. Attach the ceiling pole to the ceiling
with the appropriate screws and
screw anchors (not provided).
3. Attach the waterproof gasket to the
Ceiling Pole.
4. Thread the cables through the ceiling
pole and the top holder
After threading the cables through
the tube, block the cable entry hole
with the supplied sponges to prevent
insects from entering the tube.
5. Attach the top holder to the ceiling
pole with the supplied screws and
washers and adjust the gasket to the
junction of the ceiling pole and the
top holder.
6. Connect the cables to the dome
camera.
7. Attach the dome to the top holder and secure them with the supplied screw.