Optiview VRHT Troubleshooting guide

QUICK STARTUP
GUIDE
VR Series Embedded DVR Systems
VRHT
VRHTD1
HDDVR
Version 6.3.0

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Table of Contents
1 Hardware Installation and Connection..........................................................................1
1.1 Check Unpacked DVR ..........................................................................................1
1.2 About Front Panel and Rear Panel.....................................................................1
1.3 After Remove the Chassis....................................................................................1
1.4 HDD Installation .....................................................................................................1
1.5 Front Panel .............................................................................................................2
1.6 Rear Panel ..............................................................................................................4
1.7 Connection Sample ...............................................................................................5
1.8 Alarm Input and Output Connection ...................................................................5
1.8.1 Alarm Input and Output Details.................................................................6
1.8.2 Alarm Input Port...........................................................................................6
1.8.3 Alarm Output Port........................................................................................7
2 Overview of Navigation and Controls............................................................................8
2.1 Login, Logout & Main Menu .................................................................................8
2.1.1 Login..............................................................................................................8
2.1.2 Main Menu....................................................................................................9
2.1.3 Logout...........................................................................................................9
2.1.4 Auto Resume after Power Failure ..........................................................10
2.2 Live Viewing..........................................................................................................10
2.3 Manual Record.....................................................................................................11
2.3.1 Manual record menu.................................................................................11
2.3.2 Basic operation..........................................................................................11
2.3.3 Enable/disable record...............................................................................12
2.3.4 Enable all channel recording...................................................................12
2.3.5 Stop all channel recording.......................................................................13
2.4 Search & Playback ..............................................................................................14
2.4.1 Smart Search.............................................................................................17
2.4.2 Accurate playback by time.......................................................................18
2.4.3 Mark Playback...........................................................................................19
2.4.4 Multiple-channel Preview.........................................................................20

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2.5 Schedule ...............................................................................................................21
2.5.1 Quick Setup................................................................................................22
2.5.2 Redundancy...............................................................................................23
2.6 Snapshot ...............................................................................................................24
2.6.1 Schedule Snapshot...................................................................................24
2.6.2 Activation Snapshot..................................................................................24
2.6.3 Priority.........................................................................................................25
2.6.4 Image FTP..................................................................................................25
2.7 Network .................................................................................................................26
2.7.1 Network Setting.........................................................................................28
2.8 Pan/Tilt/Zoom .......................................................................................................28
2.8.1 PTZ Setup ..................................................................................................29
2.8.2 PTZ Operation...........................................................................................29
2.8.3 3D Intelligent Positioning Key .................................................................30
3 Web Operation................................................................................................................31
3.1 Network Connection ............................................................................................31
3.2 Login ......................................................................................................................31
3.3 Main Window ........................................................................................................32
3.3.1 LAN Login...................................................................................................32
3.3.2 WAN Login .................................................................................................32
Appendix Toxic or Hazardous Materials or Elements .....................................................34

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Welcome
Thank you for purchasing our DVR!
This quick start guide will help you become familiar with our DVR in a very short time.
Before installation and operation, please read the following safeguard and warning carefully!
Important Safeguard and Warning
1．Electrical safety
All installation and operation here should conform to your local electrical safety codes.
We assume no liability or responsibility for all the fires or electrical shock caused by improper
handling or installation.
2．Transportation security
Heavy stress, violent vibration or water splash are not allowed during transportation, storage and
installation.
3．Installation
Keep upwards. Handle with care.
Do not apply power to the DVR before completing installation.
Do not place objects on the DVR.
4．Qualified engineers needed
All the examination and repair work should be done by the qualified service engineers.
We are not liable for any problems caused by unauthorized modifications or attempted repair.
5．Environment
The DVR should be installed in a cool, dry place away from direct sunlight, inflammable,
explosive substances and etc.
6. Accessories
Be sure to use all the accessories recommended by manufacturer.
Before installation, please open the package and check all the components are included:
Contact your local retailer ASAP if something is missing in your package.
7. Lithium battery
Improper battery use may result in fire, explosion, or personal injury!
When replace the battery, please make sure you are using the same model!

1
1 Hardware Installation and Connection
Note: All the installation and operations here should conform to your local electric safety
rules.
Hard drive is already pre-installed on your DVR system. This section is only for
reference in case you are adding additional hard drive.
1.1 Check Unpacked DVR
When you receive the DVR from the forwarding agent, please check whether there is any visible
damage. The protective materials used for the package of the DVR can protect most accidental
clashes during transportation. Then you can open the box to check the accessories.
Please check the items in accordance with the list. (Remote control is optional). Finally you can
remove the protective film of the DVR.
Note
Remote control is not a standard accessory and it is not included in the accessory bag.
1.2 About Front Panel and Rear Panel
For detailed information of the function keys in the front panel and the ports in the rear panel,
please refer to the User’s Manual included in the resource CD.
The model label in the front panel is very important; please check according to your purchase
order.
The label in the rear panel is very important too. Usually we need you to represent the serial
number when we provide the service after sales.
1.3 After Remove the Chassis
Please check the data cable, power cable, COM cable and main boar cable connection is secure
or not.
1.4 HDD Installation
You can refer to the User’s Manual for recommended HDD brand. Please follow the instructions
below to install hard disk. This series DVR has two SATA HDDs. Please use HDD of 7200rpm or
higher.
All the figurers listed below are for reference only. Slight difference may be found on the front or
rear panel.
1. Loosen the screws of the
upper cover and side panel.
2. Fix four screws in the HDD
(Turn just three rounds).
3. Place the HDD in accordance with
the four holes in the bottom.

2
4. Turn the device upside down
and then turn the screws in
firmly.
5. Fix the HDD firmly. 6. Connect the HDD cable and
power cable.
7. Put the cover in accordance
with the clip and then place the
upper cover back.
8. Secure the screws in the
rear panel and the side panel.
Important
When there is a bracket, please make sure the installation direction of HDDs is the same.
1.5 Front Panel
Please note the following introduction is based on the general 1U series only. For detailed
information, please refer to our resource CD included in your package for electronic
version of the User’s Manual.
The front panel is shown as in Figure 1-1.
Figure 1-1
Please refer to the following sheet for front panel button information.
Name
Icon
Function
Power button
Power button, press this button for three seconds to
boot up or shut down DVR.
Number button
Number 0-9 and
etc
z Input Arabic number
z Switch channel

3
Shift
…
z In textbox, click this button to switch between
numeral, English (Small/Capitalized), donation and
etc.
z Enable or disable tour.
Fast play
Various fast speeds and normal playback.
Slow play
Multiple slow play speeds or normal playback.
Play/Pause
f
z In backward playback or pause mode, click this
button to go normal playback.
z In normal playback click this button to pause
playback
z In pause mode, click this button to resume
playback.
Reverse/Pause
W
z In norm
l al playbacik t or pau d
se mo
lidk
e,ic
tlit
ck this t button
to reverse
z playback
z In reverse playback, click this button to pause
Play previous
_
In playback mode, playback the previous video
Play Next
z In playback mode, playback the next video
Up/Down
,
z Activate current control, modify setup, and then
move up and down.
z Increase/decrease numeral.
z Assistant function such as PTZ menu.
Left/Right
,
z Shift current activated control, and then move left
and right.
z When playback, click these buttons to control
playback bar.
ESC
ESC
z Go to previous menu, or cancel current operation.
z When playback, click it to restore real-time monitor
mode.
Enter
ENTER
z Confirm current operation
z Go to default button
z Go to menu
Assistant
Fn
z One-window monitor mode, click this button to
display assistant function: PTZ control and image
color.
z Backspace function: in numeral control or text
control, press it for 1.5 seconds to delete the
previous character before the cursor.
z In motion detection setup, working with Fn and
direction keys to realize setup.
z In text mode, click it to switch between numeral,
English character (small/capitalized) and etc.
z In HDD management interface, you can click it to
switch HDD record information and other
information (Menu prompt)
z Realize other special functions.
Record
REC
Manually stop/start recording, working with direction
keys
or numeral keys to select the recording channel.
Window switch
Mult
Click it to switch one-window/multiple-window.
USB port
To connect USB storage device, USB mouse, burner
and etc.
f

4
Record light
1-16
For 4/8/16 channel device: indication light on means
that the channel is in recording.
Power indication
light
Power
Power indication light.
HDD abnormal
indication light
HDD
HDD error occurs or HDD capacity is below specified
threshold value, the light becomes red to alert you.
Network abnormal
indication light
Net
Network error occurs or there is no network connection,
the light becomes red to alert you.
IR Receiver
IR
It is to receive the signal from the remote control.
1.6 Rear Panel
Please note the following introduction is based on the general 1U series only. For detailed
information, please refer to our resource CD included in your package for electronic
version of the User’s Manual.
The 4/8-channel series DVR rear panel is shown as below. See Figure 1-2.
Figure 1-2
The 16-channel series DVR rear panel is shown as below. See Figure 1-3.
Figure 1-3
Please refer to the following sheet for detailed information.
1
Video input
2
Audio input
3
Video spot output
4
Video CVBS output
5
Bidirectional talk input
6
Audio output
7
Network port
8
USB port
9
HDMI port
10
Video VGA output
11
RS232 port
12
Alarm input/alarm output/RS485 port

5
13
Power socket
14
GND port
15
On/off button
When connect the Ethernet port, please use crossover cable to connect the PC and use the
straight cable to connect to the switcher or router.
1.7 Connection Sample
Please note the following introduction is based on the general 1U series only. For detailed
information, please refer to our resource CD included in your package for electronic
version of the User’s Manual.
Please refer to Figure 1-4 for connection sample.
The following figure is based on the 8-channel series product.
Figure 1-4
1.8 Alarm Input and Output Connection
Important
Please refer to the specifications for the alarm input and output channel amount. Do not
merely count the alarm input and out channel amount according to the ports on the rear
panel.

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Please note the following introduction is based on the general 1U series only. For detailed
information, please refer to our resource CD included in your package for electronic
version of the User’s Manual.
There are two alarm input types for you to select: normal open (NO) and normal close (NC).
1.8.1 Alarm Input and Output Details
AB cable
connection AB cable
connection
4/8-channel series 16-channel series
Figure 1-5
You can refer to the following sheet and Figure 1-5 for alarm input and output information.
In the first line, from
the left to the right,:
1，2，3，4，5，
6，7，8，9，10，
11，12，13，14，
15，16
ALARM 1 to ALARM 16. The alarm becomes active in low voltage.
In the second line,
from the left to the
right:
NO1 C1，
NO2 C2，
NO3 C3，
There are three groups of normal open activation output (on/off
button)
CTRL 12V
Control power output. The power output is off when the alarm is
canceled.
Earth cable.
485 A/B
485 communication port. They are used to control devices such as
PTZ. Please parallel connect 120TΩbetween A/B cables if there are
too many PTZ decoders.
1.8.2 Alarm Input Port
Please refer to the following sheet for more information.
z Normal open or Normal close type.
z Please parallel connect COM end and GND end of the alarm detector (Provide external
power to the alarm detector).
z Please parallel connect the Ground of the DVR and the ground of the alarm detector.
z Please connect the NC port of the alarm sensor to the DVR alarm input(ALARM)
z Use the same ground with that of DVR if you use external power to the alarm device.

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1.8.3 Alarm Output Port
Figure 1-6
z Provide external power to external alarm device.
z To avoid overloading, please read relay parameters sheet in the User’s Manual carefully.
z RS485 A/B cable is for the A/B cable of the PTZ decoder.
2 Overview of Navigation and Controls
Before operation, please make sure:
z You have properly installed HDD and all the cable connections.
z The provided input power and the device power are matched.
z The external power shall be DC 12 V.
z Always use the stable current, if necessary UPS is a best alternative measure.
2.1 Login, Logout & Main Menu
2.1.1 Login
After system booted up, system pops up the startup wizard.
Click the Cancel button; you can go to the system login interface.
Click the Next Step button; you can go to the startup wizard interface. Here you can set
the system basic information. See Figure 2-1.
Figure 2-1

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The system login interface is shown as in Figure 2-
2. System consists of four accounts:
z Username: admin. Password: admin. (administrator, local and network)
z Username: 888888. Password: 888888. (administrator, local only)
z Username: 666666. Password: 666666(Lower authority user who can only monitor,
playback, backup and etc.)
z Username: default. Password: default(hidden user)
You can use USB mouse, front panel, remote control (not included in the accessory bag) or keyboard to
input. About input method: Click to switch between numeral, English
character(small/capitalized) and denotation.
Note:
For security reason, please modify password after you first login.
Continuous three times login failure will result in system alarm and six times login failure
will result in account locked.
Figure 2-2
2.1.2 Main Menu
After you logged in, the system main menu is shown as below. See Figure 2-3.
There are total six icons: search, information, setting, backup, advanced and shutdown.
You can move the cursor to highlight the icon, and then double click mouse to enter the sub-
menu.
2.1.3 Logout
There are two ways for you to log out.
The first one is from menu option:
Figure 2-3

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In the main menu, click shutdown button, you can see an interface is shown as below. See
Figure 2-4.
Figure 2-4
There are several options for you. See Figure 2-5.
Figure 2-5
The other ways is to press power button on the front panel for at least 3 seconds, system will
stop all operations. Then you can click the power button in the front panel to turn off the DVR.
Please note, before you replace the HDD, do remember shutting down the device and unplug
the power cable.
2.1.4 Auto Resume after Power Failure
The system can automatically backup video and resume previous working status after
power failure.
2.2 Live Viewing
After you logged in, the system is in live viewing mode by default. You can see system date,
time and channel name. If you want to change system date and time, you can refer to general
settings (Main Menu->Setting->General). If you want to modify the channel name, please refer
to the display settings (Main Menu->Setting->Display)
1
Recording status
3
Video loss
2
Motion detection
4
Camera lock
Tips
z Preview drag: If you want to change position of channel 1 and channel 16 when you
are previewing, you can left click mouse in the channel 1 and then drag to channel 16,
release mouse you can switch channel 1 and channel 16 positions.
z Use mouse middle button to control window split: You can use mouse middle button
to switch window split amount.
Preview Control
The preview control function has the following features.
z Support preview playback.
—In the preview desktop, system can playback previous 5-60 minutes record of
current channel. Please go to the Main Menu->General to set real-time
playback time.
—Support drag and play function. You can use your mouse to select any
playback start time.

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—Support playback, pause and exit function.
—Right now, system does not support slow playback and backward playback function.
z Support digital zoom function.
z Support real-time backup function.
You can follow the contents listed below for the operation instruction.
Preview control interface
Move you mouse to the top centre of the video of current channel, you can see system
pops up the preview control interface. See Figure 2-6. If your mouse stays in this area for
more than 6 seconds and has no operation, the control bar automatically hides.
1 2 3 4
Figure 2-
6
You can refer to the following sheet for detailed information.
SN Name Function
Playback control
The playback control has the following features.
z Support play, pause, and exit and drag function.
z During the preview playback process, you can not see the channel title and record status
of current channel. It will display the channel title and the record status once you exit the
preview playback.
z During the preview playback, you can not switch the displayed channel or change
current window-display mode.
1
Realtime playback
It is to playback the previous 5-60 minutes
record of current channel.
Please go to the Main Menu->General to set
real-time playback time.
System may pop up a dialogue box if there is no
such record in current channel.
2
Digital zoom
It is to zoom in specified zone of current
channel. It supports zoom in function of multiple-
channel.
The selected area has an icon as and the
free area is shown as an icon as .
3
Real-time backup
function
It is to backup the video of current channel to
the USB device. System can not backup the
video of multiple-channel at the same time.
Current selected backup channel has an icon as
and the free channel is shown as an icon as
. .
Once the backup started, you can see the free
channel is shown as an icon as .
4
Exit

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z Please note the tour function has the higher priority than the preview playback. You can
not control the preview playback until the tour function ended.
2.3 Manual Record
Note:
You need to have proper rights to implement the following operations. Please make sure the
HDD has been properly installed.
2.3.1 Manual record menu
There are two ways for you to go to manual record menu.
z Right click mouse or in the main menu, Advanced->Manual Record.
z In live viewing mode, click record button in the front panel or record button in the remote
control.
Manual record menu is shown as in Figure 2-7.
2.3.2 Basic operation
There are three statuses: schedule/manual/stop. Please highlight icon“○” to select
corresponding channel.
z Manual: The highest priority. After manual setup, all selected channels will begin ordinary
recording.
z Schedule: Channel records as you have set in recording setup (Main Menu->Setting-
>Schedule)
z Stop: All channels stop recording.
Figure 2-7
2.3.3 Enable/disable record
Please check current channel status: “○” means it is not in recording status, “●” means it is in
recording status.
You can use mouse or direction key to highlight channel number. See Figure 2-8.
2.3.4 Enable all channel recordingFigure 2-8

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Highlight ○below All, you can enable all channel recording.
* All channel schedule record
Please highlight “ALL”after “Schedule”. See Figure 2-9.
When system is in schedule recording, all channels will record as you have previously set
(Main menu->Setting->Schedule).
The corresponding indication light in front panel will turn on.
* All channel manual record
Please highlight “ALL”after “Manual.”See Figure 2-10.
When system is in manual recording, all scheduled set up you have set in will be null ((Main
menu->Setting->Schedule)).
You can see indication light in front panel turns on, system begins manual record now.
Figure 2-10
Please highlight “ALL”after “Stop”. See Figure 2-11.
System stops all channel recording no matter what mode you have set in the menu (Main
menu->Setting->Schedule)
Figure 2-11

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2.4 Search & Playback
Click search button in the main menu, search interface is shown as below. See Figure 2-12.
Usually there are three file types:
z R: Regular recording file.
z A: External alarm recording file.
z M: Motion detection recording file.
Figure 2-12
Please refer to the following sheet for more information.
SN
Name
Function
1
Display
window
z Here is to display the searched picture or file.
z Support 1/4/9/16-window playback.
2
Search
type
z Here you can select to search the picture or the recorded file.
z You can select to play from the read-write HDD, from peripheral device or from
redundancy HDD.
z Before you select to play from the peripheral device, please connect the
corresponding peripheral device. You can view all record files of the root directory
of the peripheral device. Click the Browse button; you can select the file you want
to play.
Important
z Redundancy HDD does not support picture backup function, but it
supports picture playback function. You can select to play from redundancy
HDD if there are pictures on the redundancy HDD.
3
Calendar
z The blue highlighted date means there is picture or file. Otherwise, there is no
picture or file.
z In any play mode, click the date you want to see, you can see the corresponding
record file trace in the time bar.
4
Playback
mode
z Playback mode：1/4/9/16. (It may vary due to different series.)
—In 1-window playback mode: you can select 1-16 channels.

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and
channel
selection
pane.
—In 4-window playback mode: you can select 4 channels according to your
requirement.
—In 9-window playback mode, you can switch between 1-8 and 9-16 channels.
—In 16-window playback mode, you can switch between1-16 and 17-32
channels.
z The time bar will change once you modify the playback mode or the channel
option.
5
Card
number
search
The card number search interface is shown as below. Here you can view card
number/field setup bar. You cam implement advanced search.
6
File list
switch
button
z Double click it, you can view the picture/record file list of current day.
z The file list is to display the first channel of the record file.
z The system can display max 128 files in one time. Use the W│and │ X or the
mouse to view the file. Select one item, and then double click the mouse or click
the ENTER button to playback.
z You can input the period in the following interface to begin accurate search.
z File type：R—regular record；A—external alarm record；M—Motion detect
record.
z Lock file. Click the file you want to lock and click the button to lock. The file
you locked will not be overwritten.
z Search locked file: Click the button to view the locked file.
z Return: Click button , system goes back to the calendar and channel setup
interface.
Please note:
z For the file that is writing or overwriting, it can not be locked.
7
Mark file
list button
Click it to go to mark file list interface. You can view all mark information of current
channel by time. Please refer to chapter 2.4.3 for detailed information.
Please note only the product of this icon supports mark function.
8
Playback
control
pane.
►/
Play/Pause
There are three ways for you to begin playback.
z The play button
z Double click the valid period of the time bar.
z Double click the item in the file list.
In slow play mode, click it to switch between play/pause.
■
Stop
W
Backward play
In normal play mode, left click the button, the file begins backward play.
Click it again to pause current play.
In backward play mode, click ►/to restore normal play.
│W/
X │
In playback mode, click it to play the next or the previous section. You can
click continuously when you are watching the files from the same channel.
In normal play mode, when you pause current play, you can click W│and
│ X to begin frame by frame playback.
In frame by frame playback mode, click ►/to restore normal playback.
►
Slow play
In playback mode, click it to realize various slow play modes such as slow
play 1, slow play 2, and etc.
Fast forward
In playback mode, click to realize various fast play modes such as fast

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play 1,fast play 2 and etc.
Note: The actual play speed has relationship with the software version.
Smart search
The volume of the playback
Click the snapshot button in the full-screen mode, the system can snapshot
1 picture.
System supports custom snap picture saved path. Please connect the
peripheral device first, click snap button on the full-screen mode, you can
select or create path. Click Start button, the snapshot picture can be saved
to the specified path.
Mark button.
Please note this function is for some series product only. Please make sure
there is a mark button in the playback control pane.
You can refer to chapter 2.4.3 for detailed information.
9
Time bar
z It is to display the record type and its period in current search criteria.
z In 4-window playback mode, there are corresponding four time bars. In other
playback mode, there is only one time bar.
z Use the mouse to click one point of the color zone in the time bar, system begins
playback.
z The time bar is beginning with 0 o'clock when you are setting the configuration.
The time bar zooms in the period of the current playback time when you are
playing the file.
z The green color stands for the regular record file. The red color stands for the
external alarm record file. The yellow stands for the motion detect record file.
10
Time bar
unit
●The option includes: 24H, 12H, 1H and 30M. The smaller the unit, the larger the
zoom rate. You can accurately set the time in the time bar to playback the record.
z The time bar is beginning with 0 o'clock when you are setting the configuration.
The time bar zooms in the period of the current playback time when you are
playing the file.
11
Backup
z Select the file(s) you want to backup from the file list. You can check from the
list. Then click the backup button, now you can see the backup menu. System
supports customized path setup. After select or create new folder, click the
Start button to begin the backup operation. The record file(s) will be saved in
the specified folder.
z Check the file again you can cancel current selection. System max supports to
display 32 files from one channel.
z After you clip on record file, click Backup button you can save it.
z For one device, if there is a backup in process, you can not start a new
backup operation.
12
Clip
z It is to edit the file.
●Please play the file you want to edit and then click this button when you want to
edit. You can see the corresponding slide bars such as or in the time bar of
the corresponding channel. You can adjust the slide bar or input the accurate time
to set the file end time.
z After you set, you can click Clip button again to edit the second period. You
can see the slide bar restore its previous position.
z Click Backup button after clip, you can save current contents in a new file.
z You can clip for one channel or multiple-channel. The multiple-channel click
operation is similar with the one-channel operation.
Please note:
z System max supports 1024 files backup at the same time.

16
z You can not operate clip operation if there is any file has been checked
in the file list.
13
Record
type
In any play mode, the time bar will change once you modify the search type.
Other Functions
14
Smart
search
z When system is playing, you can select a zone in the window to begin smart
search. Click the motion detect button to begin play.
z Once the motion detect play has begun, click button again will terminate
current motion detect file play.
z There is no motion detect zone by default.
z If you select to play other file in the file list, system switches to motion detect
play of other file.
z During the motion detect play process, you can not implement operations
such
as change time bar, begin backward playback or frame by frame playback.
z Please refer to chapter 2.4.1 Smart Search for detailed operation.
15
Other
channel
synchroni
zation
switch to
play when
playback
When playing the file, click the number button, system can switch to the
same period of the corresponding channel to play.
16
Digital
zoom
When the system is in full-screen playback mode, left click the mouse in
the screen. Drag your mouse in the screen to select a section and then left
click mouse to realize digital zoom. You can right click mouse to exit.
17
Manually
switch
channel
when
playback
During the file playback process, you can switch to other channel via
the dropdown list or rolling the mouse.
This function is null if there is no record file or system is in smart search
process.
Note:
All the operations here (such as playback speed, channel, time and progress) have
relationship with hardware version. Some series DVRs do not support some functions or
playback speeds.
2.4.1 Smart Search
During the multiple-channel playback mode, double click one channel and then click the
button, system begins smart search. System supports 396(22*18 PAL) and 330(22*15 NTSC)
zones. Please left click mouse to select smart search zones. See Figure 2-13.
Figure 2-13