Sonova Phonak Audeo B User manual

User Guide
Phonak AudéoTM B
(B90/B70/B50/B30)

3
Your hearing aid details
Model
cAudéo B-10 (B90/B70/B50/B30)
cAudéo B-312 (B90/B70/B50/B30)
cAudéo B-312T (B90/B70/B50/B30)
cAudéo B-13 (B90/B70/B50/B30)
Earpiece
cDome
cSlimTip
ccShell
Battery type
10
312
312
13
Your hearing care professional:
If no box is checked and you do not know the
model of your hearing aid, please ask your hearing
care professional.Wireless models
Phonak Audéo B90-10
Phonak Audéo B90-312
Phonak Audéo B90-312T
Phonak Audéo B90-13
Phonak Audéo B70-10
Phonak Audéo B70-312
Phonak Audéo B70-312T
Phonak Audéo B70-13
Phonak Audéo B50-10
Phonak Audéo B50-312
Phonak Audéo B50-312T
Phonak Audéo B50-13
Phonak Audéo B30-10
Phonak Audéo B30-312
Phonak Audéo B30-312T
Phonak Audéo B30-13
CE mark applied
2016
2016
2016
2016
2016
2016
2016
2016
2016
2016
2016
2016
2016
2016
2016
2016
This user guide is valid for:

4
Your hearing aids have been developed by Phonak – the
world leader in hearing solutions based in Zurich,
Switzerland.
These premium products are the result of decades of
research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years of
listening pleasure.
Please read the user guide carefully to make sure that you
understand and get the best out of your hearing aids. For
more information about features and benets, simply
contact your hearing care professional.
Phonak - life is on
www.phonak.com
Contents
Your hearing aid
1. Quick guide
2. Parts of the hearing aid
Using the hearing aid
3. Left & right hearing aid markings
4. On/O
5. Batteries
6. Putting on the hearing aid
7. Removing the hearing aid
8. Push button
9. Volume control
Further Information
10. Care and maintenance
11. Exchanging the earwax protection
12. Wireless accessories
13. Service and warranty
14. Compliance information
15. Information and description of symbols
16. Troubleshooting
17. Important safety information
6
8
10
11
12
14
15
16
17
18
21
26
28
30
35
40
42

6 7
On/O
Push button
Volume control
The push button on your hearing
aid can have various functions.
The function for your hearing aid is
indicated in your individual
instructions.
To increase the volume, press the
volume control upwards. To decrease
the volume, press the volume control
downwards.
OOn
1. Quick guide
Left & right hearing aid markings
Changing batteries
1 2 3
Blue marking for left hearing aid.
Red marking for right hearing aid.
Remove the
sticker from the
new battery and
wait two minutes.
Audéo B-10, B-312,
B-312T
Audéo B-13 Audéo B-10, B-312,
B-312T, B-13
Open the
battery door.
Place battery in
the battery door
with the “+” symbol
facing upwards.

8 9
Anchor (optional)
Anchor (optional)
Push button
Push button
Audéo B-312 & B-312T
Audéo B-13
Battery door
Anchor (optional)
Speaker (without earpiece attached)
Push button
Audéo B-10
Tube
Tube
Tube
Speaker (without earpiece attached)
Speaker (without earpiece attached)
Battery door
Battery door
Volume control
2. Parts of the hearing aid
The pictures below show the models described in this user
guide. You can identify your personal model by:
• Checking “Your hearing aid details” on page 3.
• Or comparing your hearing aid with the following
shown models. Pay attention to the shape of the
hearing hearing aid and if a volume control is present.
Possible earpieces for dierent models
cShell
SlimTipDome

10 11
4. On/O
The battery door is also the on/o switch.
1
2
Closed battery door =
hearing aid is on
Open battery door =
hearing aid is o
When you switch on the hearing aid you may hear a
start-up melody.
3. Left & right hearing aid markings
1
2
Open the battery door. To do
this, pull down on the ridge at
the bottom of the hearing aid.
There is a red or blue marking inside the battery door and
on the speaker. This will tell you if it is a left or a right
hearing aid.
Audéo B-10, V-312,
B-312T
Audéo B-13 Audéo B-10, B-312,
B-312T, B-13
Blue marking for left hearing aid.
Red marking for right hearing aid.

12 13
Model
Phonak Audéo
B-10
B-312, B-312T
B-13
Zinc air
battery
size
10
312
13
Color
marking on
package
yellow
brown
orange
IEC
code
PR70
PR41
PR48
ANSI
code
7005ZD
7002ZD
7000ZD
Replacement battery
This hearing aid requires zinc-air batteries. Identify the
correct battery size (10, 312 or 13) by:
• Checking “Your hearing aid details” on page 3.
• Checking the marking on the inner side of the
battery door.
• Or checking the following table.
Please ensure you use the correct type of battery in
your hearing aids (zinc-air). Please also read chapter
17.2 for further information on product safety.
5. Batteries
1 2 3
Remove the
sticker from the
new battery and
wait two minutes.
Open the
battery door.
Place battery in
the battery door
with the “+”
symbol facing
upwards.
If it is dicult to close the battery door:
Check that the battery is inserted correctly and the
“+” symbol is facing the “+” label inside the battery
compartment. If the battery is not inserted
correctly, the hearing aid will not work and the
battery door can be damaged.
Low power: You will hear two beeps when the battery
is low. You will have approximately 30 minutes to
change the battery (this can vary, depending on the
hearing aid settings and battery). We recommend that
you always have a new battery on hand.

14 15
7. Removing the hearing aid
1
Pull on the bend of the tube
and remove the hearing aid
from behind the ear.
In very rare cases, your earpiece can remain in your
ear canal when removing the hearing aid from the
ear. In the unlikely case that the earpiece does get
stuck in your ear canal, it is strongly recommended
to see a medical specialist for safe removal.
6. Putting on the hearing aid
1
2
3
Place the hearing aid behind
your ear.
Insert the earpiece into your
ear canal.
If there is an anchor attached
to the earpiece, tuck it into
the bowl of your ear to secure
your hearing aid.

16 17
9. Volume control
To increase the volume,
press the volume control
upwards. To decrease the
volume, press the volume
control downwards.
The volume control can
be disabled by the hearing
care professional.
8. Push button
The push button on your
hearing aid can have
various functions or is not
active. This depends on
the programming of the
hearing aid, which is
indicated in your
individual “Hearing aid
instructions”. Please ask
your hearing care
professional for this
printout.

18 19
Your hearing aids are resistant to water, sweat and dust
under the following conditions:
• The battery door is fully closed. Ensure that no foreign
object such as hair is caught in the battery door when it
is closed.
• After exposure to water, sweat or dust, the hearing aid
is cleaned and dried.
• The hearing aid is used and maintained as described in
this user guide.
Hearing aids with the design-integrated Roger
receiver are also water resistant.
Hearing aids with an audio shoe and Roger X are
not water resistant.
Use of your hearing aid around water can restrict
air ow to the batteries causing it to stop working.
Should your hearing aid stop working after coming
into contact with water, refer to the
troubleshooting steps in chapter 16.
10. Care and maintenance
Diligent and routine care of your hearing aid contributes
to outstanding performance and a long service life.
Please use the following specications as a guideline.
Further information regarding product safety, see
chapter 17.2.
General information
Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.
When you are not using your hearing aid, leave the
battery door open so that any moisture can evaporate.
Make sure that you always completely dry your hearing
aid after use. Store the hearing aid in a safe, dry and
clean place.

20 21
Daily
Inspect the earpiece for earwax and moisture deposits.
Clean the surfaces with a lint-free cloth or use the small
brush provided in the hearing aid hard case. Never use
cleaning agents such as household detergents, soap, etc.
for cleaning your hearing aid. It is not recommended to
rinse with water. If you need to clean your hearing aid
intensively, ask your hearing care professional for advice
and information on lters or drying capsules.
Weekly
Clean the earpiece with a soft, damp cloth or with a
special cleaning cloth for hearing aids. For more in depth
maintenance instructions or for more than basic cleaning,
please see your hearing care professional.
11. Exchanging the earwax
protection
Your hearing aid is equipped with an earwax protection to
protect the speaker from earwax damage.
Please check the earwax protector regularly and exchange
it if it looks dirty or if the hearing aid volume or sound
quality is reduced. The earwax protection should be
replaced every four to eight weeks.
1
Remove the earpiece from the
speaker by holding the speaker
in one hand and the earpiece in
the other.
11.1 Removing the earpiece from the speaker

22 23
2
Gently pull on the earpiece
to remove.
3
Clean the speaker with a
lint-free cloth.
1
Insert the removal side of the
exchange tool into the used
earwax protector. The shaft
of the holder should touch the
rim of the earwax protector.
11.2 Exchanging the earwax protection
2
Carefully pull and remove
the earwax protector straight
out of the speaker. Please do
not twist the earwax protector
when removing.

24 25
3
To insert the new earwax
protector, gently push the
insertion side of the exchange
tool straight into the hole of the
speaker until the outer ring is
perfectly aligned.
4
Pull the tool straight out.
The new earwax protector will
remain in place. Now attach
your earpiece to the speaker.
1
Hold the speaker in one hand
and the earpiece in the other.
11.3 Attaching the earpiece to the speaker
2
Slide the earpiece over the
speaker sound outlet.
3
The speaker and the earpiece
should t perfectly together.

26 27
12. Wireless accessories
A range of Phonak accessories are available for you to use
with your hearing aid.
* The Phonak ComPilot II with neckloop or ComPilot Air II with clip to attach to clothing. They
also have basic remote control functionalities. For advanced control they can be used with the
Phonak RemoteControl App.
** Audio sources (e.g. MP3 Player, computer, laptop, tablet) can be connected to the streaming
device via Bluetooth or audio cable.
*** Clipped onto the speaker’s clothing for better understanding over distance.
Cell phone
Phonak streaming device*
Phonak EasyCall II
with cell phone
Phonak RemoteMic***
MP3 Player/
Audio source**
Phonak TVLink II connected to TV
Phonak PilotOne II
remote control
Phonak DECT II phone

28 29
Warranty limitation
This warranty does not cover damage from improper
handling or care, exposure to chemicals or undue stress.
Damage caused by third parties or non-authorized service
centers renders the warranty null and void. This warranty
does not include any services performed by a hearing care
professional in their oce.
Serial number
(left side):
Serial number
(right side):
Date of purchase:
Authorized hearing care
professional (stamp/signature):
13. Service and warranty
Local warranty
Please ask the hearing care professional, where you
purchased your hearing aid, about the terms of the
local warranty.
International warranty
Phonak oers a one year limited international
warranty, valid starting from the date of purchase.
This limited warranty covers manufacturing and
material defects in the hearing aid itself, but not
accessories such as batteries, tubes, earmolds,
external receivers. The warranty only comes into
force if a proof of purchase is shown.
The international warranty does not aect any legal
rights that you might have under applicable national
legislation governing sale of consumer goods.

30 31
The wireless models listed on page 2 are certied under:
Phonak Audéo B-10 (B90/B70/B50/B30)
USA FCC ID: KWC-WHSRIC1
Canada IC: 2262A-WHSRIC1
Phonak Audéo B-312 (B90/B70/B50/B30)
USA FCC ID: KWC-WHSRIC2
Canada IC: 2262A-WHSRIC2
Phonak Audéo B-312T (B90/B70/B50/B30)
USA FCC ID: KWC-WHSRIC3
Canada IC: 2262A-WHSRIC3
Phonak Audéo B-13 (B90/B70/B50/B30)
USA FCC ID: KWC-WHSRIC4
Canada IC: 2262A-WHSRIC4
Europe:
Declaration of Conformity
Hereby Phonak AG declares that this Phonak product
meets the requirements of the Medical Devices Directive
93/42/EEC as well as the Radio and Telecommunications
Terminal Equipment Directive 1999/5/EC. The full text of
the Declaration of Conformity can be obtained from the
manufacturer or the local Phonak representative whose
address can be taken from the list on www.phonak.com
(Phonak worldwide locations).
14. Compliance information
Australia/New Zealand:
Indicates a device’s compliance with applicable
Radio Spectrum Management’s (RSM) and
Australian Communications and Media Authority
(ACMA) regulatory arrangements for the legal sale
in New Zealand and Australia.
The compliance label R-NZ is for radio products
supplied in the New Zealand market under
conformity level A1.

32 33
no guarantee that interference will not occur in a
particular installation. If this device does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device
and receiver.
• Connect the device into an outlet on a circuit
dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
Notice 1:
This device complies with Part 15 of the FCC Rules and
with RSS-210 of Industry Canada. Operation is subject to
the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired operation.
Notice 2:
Changes or modications made to this device not
expressly approved by Phonak may void the FCC
authorization to operate this device.
Notice 3:
This device has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules and ICES-003 of Industry Canada.
These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This device generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is

34 35
15. Information and description
of symbols
With the CE symbol, Phonak AG conrms that this
Phonak product – including accessories – meets
the requirements of the Medical Devices Directive
93/42/EEC as well as the R&TTE Directive 1999/5/
EC on radio and telecommunications equipment.
The numbers after the CE symbol correspond to
the code of certied institutions that were
consulted under the above-mentioned directives.
This symbol indicates that the products described
in these user instructions adhere to the
requirements for an applied part of Type B of EN
60601-1. The surface of the hearing aid is
specied as an applied part of Type B.
Indicates the medical device manufacturer, as
dened in EU Directive 93/42/EEC.
Antenna type
Operation frequency
Occupied bandwidth
(99% BW)
Modulation
Channel
Operating range
Use case
Magnetic eld strength
@ 10 m
Integrated ferrite coil
antenna (inductive)
10.6 MHz
approx. 500 kHz
DQPSK
Single channel radio
18 cm (7”)
Streaming of audio or
command signal to
receiving hearing aid on
the other ear
-25 dBµA/m
Radio information of your wireless hearing aid

36 37
This symbol indicates that it is important for the
user to read and take into account the relevant
information in these user guides.
This symbol indicates that it is important for the
user to pay attention to the relevant warning
notices in these user guides.
Important information for handling and
product safety.
During transportation keep dry.
Operating
conditions
The product is designed such that it functions
without problems or restrictions if used as
intended, unless otherwise noted in these user
guides. The hearing aids are classied IP68 (depth
of 1 meter for 60 minutes) and designed to be
used in all daily life situations. Therefore you do
not have to worry about getting the hearing
aids exposed to a rain shower or sweat. However,
the hearing aid is not intended to be used in
water activities that includes chlorinated water,
soap, salt water or other liquids with a
chemical content.
Indicates the manufacturer’s serial number so that
a specic medical device can be identied.
Indicates the manufacturer’s catalogue number so
that the medical device can be identied.

38 39
Temperature during transportation and storage:
–20° to +60° Celsius (–4° to +140° Fahrenheit).
Humidity during transportation: Up to 90% (non
condensing).
Humidity during storage: 0% to 70%, if not in use.
See instruction in chapter 17.2 regarding drying
the hearing aid after use.
Atmospheric pressure: 200 hPA to 1500 hPa
The symbol with the crossed-out garbage
bin is to make you aware that this hearing
aid may not be thrown away as normal household
waste. Please dispose of old or unused hearing
aids, at waste disposal sites intended for electronic
waste, or give your hearing aid to your hearing
care professional for disposal. Proper disposal
protects the environment and health.