oticon Chili BTE 13 SP User manual

BTE13 SP
Sensei
Instructions for use

Introduction to this booklet
This booklet guides you in how to use and maintain your new hearing
aid. Please read the booklet carefully including the Warning section.
This will help you to achieve the full benet of your new hearing aid.
Your hearing care professional has adjusted the hearing aid to meet
your needs. If you have additional questions, please contact your
hearing care professional.
About Start up Handling Options Warnings More info
For your convenience, this booklet contains a navigation bar to help
you navigate easily through the dierent sections.
Intended use
The hearing aid are intended to amplify and transmit sound to the ear
and thereby compensate for impaired hearing. The hearing aid are
intended to be used by infants, children and adults with a severe-to-
profound hearing loss.
IMPORTANT NOTICE
The hearing aid amplication is uniquely adjusted and optimised to your
personal hearing capabilities during the hearing aid tting performed by
your hearing care professional.

Table of content
About
Hearing aid view 6
Identify left and right hearing aid 8
Battery (size 13) 9
Start up
Turn the hearing aid on and off 10
When to replace a battery 11
Replace the battery 12
Handling
Caring for your hearing aid 14
Sound hook with mould 16
Put on the hearing aid with mould 17
Put on the hearing aid with mould and SmartFit™ Trainer 18
Clean the mould 20
Wash the mould 21
Options
Optional features and accessories 22
Mute the hearing aid (optional) 23
Change programs (optional) 24
Change volume 26
Volume Control and ConnectLine (Optional) 28
Tamper-resistant battery drawer (optional) 31
Wireless accessories (optional) 33
Direct Audio Input - DAI (optional) 34
FM (optional) 36
Other options (optional) 38
Audible and visual indicator (LED) summary table 40
Warnings
Warnings 42
More info
Troubleshooting guide 48
Water resistant (IP58) 50
Conditions 51
Warranty certificate 52
International warranty 53
Technical information 54

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About Start up Handling Options Warnings More info
Hearing aid view
What it is What it does
Push button Change
programs
Volume
wheel
Change volume
and mute the
hearing aid
Microphone
openings
Sound in
Battery drawer Contains the battery.
Battery drawer is the
on/o switch
Sound hook
Tube
Mould
Nail grip Open the
battery drawer
Sound out
About

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About Start up Handling Options Warnings More info
Identify left and right hearing aid
It is important to distinguish between the left and the right hearing
aid as they might be programmed dierently.
Battery (size 13)
Your hearing aid is a miniature electronic device that runs on special
batteries. To activate the hearing aid, you must insert a new battery in
the battery drawer. See how in the “Replace the battery” section.
A RED indicator inside the
battery drawer marks the
RIGHT hearing aid
A BLUE indicator inside the
battery drawer marks the
LEFT hearing aid.
Battery drawer
Your hearing aid
battery size is 13
Pull out to open

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Turn the hearing aid on and o
The battery drawer is also used to switch the hearing aid on and o. To
preserve the battery, make sure your hearing aid is switched o when
you are not wearing it.
When to replace a battery
When the battery power is low, the visual indicator (LED) will rapidly
blink and the user will hear 2 beeps (if enabled).
Warnings Audible Visual
Battery low warning 
Battery dead 
Battery maintenance tip
To make sure the hearing aid is always working bring spare batteries
with you, or replace the battery before you leave home.
Turn ON
Close the
battery
drawer with
the battery
in place
Turn OFF
Open the
battery drawer
Start up

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About Start up Handling Options Warnings More info
Replace the battery
2. Uncover 3. Insert
Fully open the
battery drawer.
Remove the battery.
Remove the sticky
label from the + side
of the new battery.
Insert the new
battery into the
battery drawer.
Make sure the
+ side faces up.
1. Remove
MultiTool
Close the battery drawer. The
hearing aid will play a jingle
through the earpiece.
Hold the earpiece close to your ear
to hear the jingle.
The MultiTool can be used for
battery change. Use the magnetic
end to remove and insert batteries.
The MultiTool is provided by
your hearing care professional.
4. Close Tip

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Caring for your hearing aid
When handling your hearing aid, hold it over a soft surface
to avoid damage in case you drop it.
Clean the microphone openings
Carefully brush away debris from the
openings. Gently brush the surface.
Make sure the brush is not pressed
in to the openings.
About Start up Handling Options Warnings More info
IMPORTANT NOTICE
Use a soft, dry cloth to clean the hearing aid. It must never be washed or
immersed in water or other liquids.
The MultiTool
The MultiTool contains a brush and a wire loop for cleaning ear wax
from the mould. The brush can be replaced and purchased from your
hearing care professional.
Microphone
openings
IMPORTANT NOTICE
Your MultiTool has a built-in magnet. Keep the MultiTool 30 cm away from
credit cards and other magnetically sensitive devices.
Brush
Wire loopMagnet
Handling

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Sound hook with mould
The mould is customised for you and
ts your ear.
Put on the hearing aid with mould
Gently pull your ear outwards
and press the mould in the
direction of the ear canal,
twisting slightly.
Place the hearing aid
behind your ear.
Step 1 Step 2

18 About Start up Handling Options Warnings More info
Put on the hearing aid with mould and SmartFit™
Trainer
Your hearing aid may have SmartFit™ Trainer, a guidance tool for
inserting the ear mould.
The LED indicator will remain on for up to 20 seconds while the system
checks the ear mould insertion and t. If the ear mould is NOT inserted
correctly, a series of rapid blinks on the LED will appear.
If the blinks appear, turn the hearing aid o and on again, and reinsert
the ear mould.
It may not be possible to insert the ear mould without the rapid blinks
appearing. This is an indication that the ear mould may need replacing.
Your hearing care professional may enable or disable the SmartFit™
Trainer tool.

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About Start up Handling Options Warnings More info
Wash the mould
Make sure you are
able to identify which
mould is for which
hearing aid before
disconnecting them
from the hearing aids.
Disconnect the tube
and mould from the
hook. Hold the hook
rmly, when pulling
o the tube. Other-
wise the hearing aid
may be damaged.
Wash the mould
and tube using mild
soap. Rinse and dry
completely before
reconnecting to the
hearing aid.
Step 1 Step 2 Step 3
Clean the mould
The mould should be cleaned
regularly. Use a soft cloth to
clean the surface of the mould.
Use the MultiTool wire loop
to clean the opening.
Replace the tube
The tubing between the mould
and the hearing aid should be
replaced when it becomes
yellow or sti. Consult your
hearing care professional in
relation to this.

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About Start up Handling Options Warnings More info
Optional features and accessories
The features and accessories described on the following pages are
optional. Please contact your hearing care professional to nd out
how your hearing aid is programmed.
If you experience dicult listening situations, a special program may
be helpful. These are programmed by your hearing care professional.
Write down hearing situations where you may need help.
Mute the hearing aid (optional)
Use the mute function if you need to silence the hearing aid while
wearing it.
IMPORTANT NOTICE
Do not use the mute function as an o switch, as the hearing aid still
draws current from the battery in this mode.
Apply a very long press to the
button to mute the hearing aid.
To reactivate the hearing aid,
push the button briey.
Options

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About Start up Handling Options Warnings More info
Change programs (optional)
Your hearing aid can have up to 4 dierent programs.
These are programmed by your hearing care professional. When using
FM, DAI or Streamer, two additional programs are automatically added.
To be lled out by the hearing care professional
Program Sound you will hear
when activated
When to use
1“1 beep”
2“2 beeps”
3“3 beeps”
4“4 beeps”
Program change: LEFT RIGHT Short press Long press
Note, The LED indicates current program if enabled.
Press the button to change program.
Note that if you have two hearing aids, the
RIGHT hearing aid switches forward from
e.g. program 1 to 2 and the LEFT hearing
aid switches backwards from e.g. program
4 to 3.

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Change volume
The volume wheel may be activated. The volume wheel allows
you to adjust the volume in specic situations to the level you feel
comfortable with.
The volume wheel has markings 1, 2, 3 and 4 and a ‘click’ position:
Setting
4Louder
3Normal sound level - preferred
2Softer
1
‘OFF’ Inactive (silent and saving power)
The normal volume wheel setting is 3. When adjusting the volume to
the normal level you will hear a double beep.
IMPORTANT NOTICE
Do not use the inactive ‘click’ position as an o switch as the hearing aid
still draws power from the battery in this mode.
Use the volume wheel to mute
the hearing aid by turning below
setting 1 until it clicks. To reactivate
the hearing aid, turn up on the
volume wheel.

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About Start up Handling Options Warnings More info
Volume Control and ConnectLine (Optional)
Make sure to set the volume control on the hearing aid in the 1 to 4
range to enable use of the Streamer for remote control, phone calls
and TV/music streaming. Streaming cannot be initiated while the
hearing aid volume wheel is set to the inactive ‘click’ position.
If you use the Streamer to adjust the regular hearing aid listening
volume, the resulting volume will no longer match the indications on
the volume wheel. Turning the volume wheel to the inactive ‘click’
position and back into the 1-4 range or turning the hearing aid o and
back on will reset the volume to the setting indicated on the volume
wheel.
When adjusting the volume to the preferred level the visual indicator
(LED) will blink and two beeps can be heard (if enabled).
During audio streaming, adjust the volume on the Streamer. The
Streamer will control the volume independently of the setting of the
volume wheel.

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Quick reset
If you wish to return to the standard settings of the hearing aid
programmed by your hearing care professional, simply open and then
close the battery drawer.
Open Close
Note that volume setting is not changed with the quick reset.
Tamper-resistant battery drawer (optional)
To keep the battery out of reach of infants, small children and
people with learning diculties, a tamper-resistant battery drawer
should be used. Use a small screwdriver to lock and unlock the drawer.
IMPORTANT NOTICE
Avoid excessive force to open the battery drawer when in the locked
position. Do not force the battery drawer beyond its fully opened position.
Make sure to insert the battery correctly.
Please contact your hearing care professional if you suspect the
tamper-resistant eectiveness and locking ability is damaged.

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About Start up Handling Options Warnings More info
Use the screwdriver to turn the
screw to unlock position (vertical).
Insert the screwdriver into the slit
in the bottom of the hearing aid
and push the drawer open.
Make sure the drawer is completely
closed. Turn the screw to the locked
position (horizontal).
Unlock the battery drawer Lock the battery drawer Wireless accessories (optional)
As an enhancement to your wireless hearing aid a broad range of
wireless accessories are available.
ConnectLine
ConnectLine is a family of
products that allows you to
receive audio signals from TVs,
phones, music players, PCs or an
external microphone wirelessly
through your hearing aid.
Remote Control
The Remote Control oers an
opportunity to change program
or adjust the volume or mute
your hearing aid.

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About Start up Handling Options Warnings More info
Direct Audio Input - DAI (optional)
DAI allows your hearing aid to receive signals directly from external
sources such as TV, radio, music players, etc. The DAI adaptor is
mounted to your hearing aid and via a cable connected to an external
sound source.
For detailed information on these options contact your
hearing care professional or visit www.oticon.global
Start by opening the battery door
and slide the DAI adapter onto the
hearing aid.
When the DAI adapter is connected,
the hearing aid will automatically
switch to a combination of a DAI pro-
gram and the microphone input of
the hearing aid. If you would like to
turn o the hearing aid microphone
input and listen to the DAI alone, you
can advance to the next program by
using the program switch button.
Attaching the DAI adapter Insert the DAI cord into the adapter
IMPORTANT NOTICE
Only connect hearing aids with DAI to electrically powered devices that
comply with EN 60950-1, EN 60065 or equivalent safety standards. The
external signal source determines the safety of hearing aids with DAI.

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About Start up Handling Options Warnings More info
FM (optional)
Your hearing aid supports the option of attaching an FM system. The
FM system allows you to receive speech or audio signals directly to
your hearing aid from a dedicated transmitter.
Start by opening the battery door.
Slide the FM receiver onto the
hearing aid.
When the FM receiver is connected
and turned on, the hearing aid will
automatically switch to a program
that receives signals from the
microphone in combination with an
external wireless FM transmitter.
Attaching an FM receiver

38 About Start up Handling Options Warnings More info
Other options (optional)
Telecoil
Telecoil helps you hear better when using a
telephone with a built-in loop or when you are in
buildings with teleloop systems such as theatres,
churches or lecture rooms. This symbol or a similar
sign is shown wherever a teleloop has been installed.
Autophone
Autophone can automatically activate a phone
program in the hearing aid, if your telephone has a
dedicated magnet. The magnet needs to be placed
on your telephone next to the sound outlet.