Pacific energy NEO 2.5 INSERT User manual

MODEL: NEO 2.5
NEO 2.5
IMPORTANT:
KEEP THESE INSTRUCTIONS
FOR FUTURE REFERENCE.
INSTALLATION AND OPERATING INSTRUCTIONS
- AUSTRALIA
SAFETY NOTICE
If this stove is not properly installed, a house fire may result. For your safety,
follow the installation instructions. Contact local building or fire officials
about restrictions and installation inspection requirements in your area.
SERIAL #
120515-20 NEO 2.5 AUSTRALIA 5055.900AS
AUSTRALIA

NOTE:
WE STRONGLY
RECOMMEND THAT
SMOKE DETECTORS BE
INSTALLED.
If smoke detectors have been previ-
ously installed, you may notice that
they are operating more frequently.
This may be due to curing of stove
paint or fumes caused by accidentally
leaving the re door open. Do not
disconnect the detectors. If neces-
sary, relocate them to reduce their
sensitivity.
SAFETY NOTICE:
If this stove is not
properly installed, a
house re may result.
For your safety,
follow the installation
instructions. Contact
local building or
fire officials about
restrictions and
installationinspection
requirements in your
area.
Please read this entire manual before
you install and use your new room
heater. Failure to follow instructions
may result in property damage, bodily
injury, or even death.
Contents .......................................................................................................................... 2
Safety and Maintenance........................................................................................... 3
Maintenance Checks.................................................................................................. 4
Creosote .......................................................................................................................... 5
Formation and Need for Removal.......................................................... 5
Chimney Fires................................................................................................. 5
Avoiding a Chimney Fire............................................................................ 5
If You Suspect a Chimney Fire................................................................. 6
In Case of a Chimney Fire......................................................................... 6
Appliance Dimensions................................................................................................ 6
Assembly.......................................................................................................................... 6
Installation – Residential ........................................................................................... 7
Clearances – Residential............................................................................ 8
Minimum Clearances to Combustibles – Residential..................... 8
Floor Protector.............................................................................................................. 8
Chimney and Connector – Residential................................................. 9
Installation Procedure – Residential...................................................... 9
Firebrick Installation.................................................................................................10
Combustion Air .............................................................................................................11
Operation.......................................................................................................................12
Wood Selection.............................................................................................12
How to Test Your Wood .............................................................................13
Lighting for the First Time........................................................................13
Lighting a Fire................................................................................................13
Normal Operation .......................................................................................13
Restarting After Extended or Overnight Burns ..............................14
Proper Draft ...................................................................................................14
Ash Removal...................................................................................................14
Disposal of Ashes .........................................................................................15
Baffle Removal..............................................................................................................15
Removal............................................................................................................15
Troubleshooting ...........................................................................................................16
Replacement Parts .....................................................................................................17
Compliance Plate .......................................................................................................19
25055.900AS_120515-20
NEO 2.5
Contents

HOT GLASS WILL CAUSE
BURNS.
DO NOT TOUCH GLASS UNTIL
COOLED.
NEVER ALLOW CHILDREN TO
TOUCH GLASS.
!
DANGER
3
5055.900AS_120515-20 NEO 2.5
Safety and Maintenance
1. Burn cord wood only, dry well seasoned wood. The denser or heavier the wood
when dry, the greater its heat value. This is why hardwoods are generally preferred.
Green or wet wood should not be used, as it will reduce heat output, as well as
contributing significantly to creosote buildup.
2. Remove ashes frequently and only when the stove is cold. Too much ash could
cause embers to roll out the door when it is opened. This may pose a fire hazard.
For proper operation, maintain a 25 mm minimum ash base.
3. If glass becomes darkened from slow burning or poor wood, it can readily be cleaned
with fireplace glass cleaner when stove is cold. Never scrape with an object or use
abrasive cleaners that might scratch the glass. The type and amount of deposit on
the glass is a good indication of the flue pipe and chimney buildup. A light brown
dusty deposit that is easily wiped off usually indicates good combustion and dry,
well-seasoned wood, therefore relatively clean pipes and chimney. On the other
hand, a black greasy deposit that is difficult to remove is a result of wet and green
wood and too slow a burning rate. This will also create heavy deposit buildup in the
chimney.
4. DOOR GASKETS - The gasket used by Pacific Energy (22 mm medium density
fiberglass rope) requires only light pressure to seal. This will prolong seal life. It is
important that the door seal be maintained in good condition. Periodically inspect
seals and replace if necessary. Follow instructions included in the door gasket kit
obtainable from your nearest Pacific Energy dealer.
5. DOOR GLASS - Do not slam loading door or otherwise impact glass. When closing
door, make sure that no logs protrude to impact the glass. If the glass gets cracked
or broken, it must be replaced before using the stove. Replacement glass can be
obtained from your dealer. Use ceramic glass only. Do not substitute with any
other type.
GLASS SIZE – 457mm x 260mm x 5mm thick.
To remove broken glass, undo the four retaining screws and remove clamps, noting
position for re-assembly. Remove all particles of glass. Be careful as they are very sharp.
Install new glass complete with gasket. Replace clamps and screws.
6. Do not store wood within heater installation clearances, or within the space required
for fuel loading and ash removal. Keep the area around the heater clean and free
of loose combustibles, furniture, newspapers, etc.
7. If the heater requires cleaning, use mild soap and water only. Use of abrasive
cleaners will void warranty.
8. Establish a routine for fuelling and firing the heater. Check daily for creosote buildup
until experience shows how often you need to clean the chimney to be safe.
9. Be aware that the hotter the fire, the less creosote is deposited. Weekly cleaning
may be necessary in mild weather, even though monthly cleaning is usually enough
in the coldest months when burning rates are higher.
10. Instruct all members of your family on the safe operation of the heater. Ensure they
have enough knowledge of the entire system if they are expected to operate it. Study
the section on chimney fires and the importance of following the steps outlined "In
Case of Chimney Fire".
WARNING:
Never use chemicals or any other volatile
liquidtostarta fire. Donotburngarbage,
or flammable fluids such as gasoline,
naptha, or engine oil. We strongly
recommend that smoke detectors
be installed.
CAUTION:
• Tighten screws very carefully, do not
over-tighten
• Do not clean glass when hot
• Do not use abrasive cleaners on glass
WARNING:
Only use materials supplied by
manufacturer when doing maintenence
or replacements.

45055.900AS_120515-20
NEO 2.5
Check the following parts for damage such as cracks, excessive corrosion, burned out sections and
excessive warping**: (See website for descriptions and more detail)
Weekly:
- Firebrick - Visual, for cracking.
- Door Gasket - sagging, placement, damage.
Monthly
- Brick rail tabs and brick rails.
- Air riser tube in the back of the firebox.
- Back side of airwash chamber.
- Baffle locking pin.
- Boost tube cover.
When Cleaning the Chimney System:
- Top baffle board/blanket.
- Baffle.
- Top heat shield and mounting bolt.
- Baffle Gasket.
- Brick Rails.
- Manifold.
**- Some warping of the baffle is normal (up to .65 cm).
- Replace if the baffle has permanent warping greater than this or has cracking or breakage.
- Please contact your Dealer if you experience any of the damage listed above. Continuing to operate your
stove with broken parts may accelerate damage to other parts and may void your warranty
Maintenance Checks

5
5055.900AS_120515-20 NEO 2.5
Creosote
Formation and Need for Removal
When wood is burned slowly, it produces tar and other organic vapours, which combine with expelled moisture to form creosote.
The creosote vapours condense in the relatively cool chimney flue of a slow burning fire. As a result, creosote residue accumulates
on the flue lining. When ignited, this creosote makes an extremely hot fire.
The chimney connector and chimney should be inspected periodically (at least once every two months) during the heating season
to determine if a creosote buildup has occurred. If creosote has accumulated (3 mm. or more), it should be removed to reduce the
risk of a chimney fire.
1. Highest smoke densities occur when a large amount of wood is added to a bed of hot coals and the air inlet is closed. The
heated wood generates smoke, but without ample air, the smoke cannot burn. Smoke-free, clean burning requires leaving the
air inlet relatively wide open, especially during the first 10 to 30 minutes after each loading, when most of the smoke generating
reactions are occurring. After 30 minutes or once the wood is fully charred, the air inlet can be turned down substantially
without excessive smoke generation. Wood coals create very little creosote-producing smoke.
2. The cooler the surface over which the wood smoke is passing, the more creosote will be condensed. Wet or green wood contributes
significantly to creosote formation as the excess moisture that is boiled off cools the fire, making it difficult for the tars and
gases to ignite, thus creating dense smoke and poor combustion. This moisture-laden smoke cools the chimney, compounding
the problem by offering the smoke the ideal place to condense.
In summary, a certain amount of creosote is inevitable and must be lived with. Regular inspection and cleaning is the solution.
The use of dry, seasoned wood and ample combustion air will help to minimize the buildup.
Chimney Fires
Excessive creosote build-up can cause a chimney fire. Creosote comes from tar and organic vapours released from a slow burning
wood fire. Flammable creosote will condense and accumulate in the lining of a relatively cool chimney. When ignited, this creosote
can result in an extremely hot fire.
Avoiding a Chimney Fire
There are two ways to avoid chimney fires:
1. Keep your chimney clear of creosote build-up by cleaning your chimney before each burn season, and as necessary
(accumulations of 3 mm or more) during the season.
2. Burn clean, well-seasoned wood only (seasoned at least one year). Avoid wet or green wood.
3. Do not burn household trash, cardboard, plastics, construction lumber, treated or beach wood (as these will corrode your
fireplace and void your warranty).
4. Do not leave the air inlet wide-open for extended periods of time.
5. Keep a fire extinguisher handy.
6. Prepare a home evacuation plan with a place outside where everyone is to meet.

1.04m
1.02m
737mm
622mm
156mm
Figure 1. NEO 2.5 Dimensions
Appliance Dimensions
65055.900AS_120515-20
NEO 2.5
If You Suspect a Chimney Fire
Signs of a chimney fire may be one or more of the following:
1. A roaring sound.
2. Vibration of the chimney.
3. Flames and sparks shooting out of the top of the chimney.
In Case of a Chimney Fire
1. Immediately close the air inlets on the stove.
2. Evacuate the home, and call the local fire department.
3. After the chimney fire has been extinguished, the chimney must be cleaned and checked for stress and cracking before
starting another fire. Also check combustibles around the chimney and roof.
Crate Removal
1. Carefully remove wood top and supports.
2. Remove plastic cover.
3. Using a 12mm wrench, remove lag bolts that secure
hold down brackets to bottom pallet.
4. Slide the hold down brackets away from the stove.
Assembly
Side Panel Removal/Installation
1. To remove the panels, first remove the screws that secure the
panel to the rear shield. Fig. #3
2. Disengage the the tabs in the front of the panel by sliding the
panel forward away from the unit Fig. #2.
3. To install the panels, engage the tabs on the panel front
flange into the slots in the panel mounting bracket. Fig. #2
4. Attach the panel to the rear shield. Secure with two screws.
Fig. #3

7
5055.900AS_120515-20 NEO 2.5
Installation
Warning:
Under no circumstances is this heater to be installed in a makeshift or "temporary" manner. It may be red only after the stove is installed
properly.
DO NOT ATTEMPT TO CONNECT THIS HEATER TO ANY AIR DISTRIBUTION DUCT.
Outside combustion air or fresh air into the room may be required in your area, consult local building codes (see Combustion Air section).
WARNING:THEAPPLIANCEAND FLUE-SYSTEM SHALL BE INSTALLED INACCORDANCEWITHAS/NZS 2918ANDTHEAPPROPRIATE
REQUIRMENTS OF THE RLEVANT BUILDING CODE OR CODES
WARNING: APPLIANCES INSTALLED IN ACCORDANCE WITH THIS STANDARD SHALL COMPLY WITH THE REQUIREMENTS OF
AS/NZS 4013 WHERE REQUIRED BY THE REGULATORY AUTHORITY, I.E. THE APPLIANCE SHALL BE IDENTIFIABLE BY A COM-
PLIANCE PLATE WITH THE MARKING ‘TESTED TO AS/NZS 4013’.
ANY MODIFICATION OF THE APPLIANCE THAT HAS NOT BEEN APPROVED IN WRITING BY THE TESTING AUTHORITY IS CON-
SIDERED TO BE IN BREACH OF THE APPROVAL GRANTED FOR COMPLIANCE WITH AS/NZS 4013.
CAUTION: MIXING OF APPLIANCE OR LFUE-SYSTEM COMPONENTS FROM DIFFERENT SOURCES OR MODIFYING THE DIMEN-
SIONAL SPECIFICATION OF COMPONENTS MAY RESULT IN HAZARDOUS CONDITIONS. WHERE SUCH ACTION IS CONSIDERED,
THE MANUFACTURER SHOULD BE CONSULTED IN THE FIRST INSTANCE.
CAUTION: CRACKED OR BROKEN COMPONENTS, e.g. GLASS PANELS OR CERAMIC TILES, MAY RENDER THE INSTALLATION
UNSAFE.
WARNING:ANY MODIFICATION OF THE APPLIANCE THAT HAS NOT BEEN APPROVED IN WRITING BY THETESTING AUTHORITY
IS CONSUDERED AS BREACHING AS/NZS 4013.
CAUTION: THIS APPLIANCE SHOULD NOT BE OPERATED WITH A CRACKED GLASS.
CAUTION:THISAPPLIANCE SHOULD BE MAINTAINED AND OPERATEDAT ALLTIMES INACCORDANCE WITHTHESE INSTRUCTIONS.
CAUTION: THE USE OF SOME TYPES OF PRESEVATIVE-TREATED WOOD AS A FUEL CAN BE HAZARDOUS.
SCREWS
Figure 2. panel installed from front Figure 3. panel attach rear screws

The stove may be installed on a combusti-
ble floor provided ember protection made
froma 9mm thicknon-combustiblematerial
(Bellis Board) with a thermal conductivity
value of .1w/m degree K.
This protection must extend as follows:
300 mm on the firing side and 200mm
both sides of the door opening. See Figure
#5 at right.
Floor Protector
Minimum Width - 835 mm
Minimum Overall Depth - 880mm
MinimumClearance to Combustibles
300 mm
200 mm
870 mm
1000 mm
200 mm
Non-combustible
floor protector
150 mm
A*
670 mm
370 mm
80 mm
300 mm
80 mm
*A300mm with Dacromesh only.
100mm with Dacromesh and a 130° x 900 mm stainless steel flue shield.
Figure 4. Neo 2.5 Clearances
Figure 5. Neo 1.6 Floor protection
85055.900AS_120515-20
NEO 2.5
Clearances - Residential

WARNING: INSTALL CHIMNEY AND ALL COMPONENTS OF CHIMNEY
SYSTEM ACCORDING TO CHIMNEY MANUFACTURER’S INSTRUCTIONS.
Connect to a listed chimney complying with the requirements of AS/NZS2918/2001 and a chimney suitable for use with solid fuel
that is lined and in good condition and meets local building codes. The chimney flue size should be the same as the stove outlet
for optimal performance. Reducing or increasing the flue size may adversely affect stove performance. Chimney flue exit is to be
minimum 100 cm above roof and 60 cm above highest projection within 300 cm. The installation must meet all local codes. Do not
connect this unit to a chimney flue serving another appliance. Minimum system height is 460 cm (measured from base of appliance).
Installation Procedure -Residential
1. Install all components to the chimney manufacturer's installation requirements. (Outside combustion air may be required,
consult local building codes. See Combustion Air section on page 11.)
2. Installed with the crimped or male ends pointing down. This will carry any liquid creosote or condensation back into the stove.
3. If a roof or ceiling support is used in the installation, you will find the chimney manufacturer's complete instructions packed with
the roof support.
4. To start installing smoke pipe (chimney connector), slip crimped edge of the pipe inside the stove collar. Use holes provided in
collar to secure pipe with three screws.
5. Install the remaining lengths of pipe, one on top of the other, to the finished height of the chimney connector and secure to each
other.
Chimney and Connector
300 cm
100 cm min.
if clear within
300 cm of flue
more than 300 cm
300 cm
or less 60 cm min
300 cm
increase as necessary
until nothing within
300 cm of flue top
Any nearby structure
300 cm
increase
from 100 cm
min.until
clear within
300 cm of
flue top
more than 300 cm
300 cm
or less 60 cm min
Figure 6. Neo 1.6 Chimney and connector
9
5055.900AS_120515-20 NEO 2.5

10 5055.900AS_120515-20
NEO 2.5
Firebrick Installation
C
A
B
C
D
ITEM DIMENSIONS PART NUMBER
A 230 mm x 115 mm x 32 mm 5096.99
B 57 mm x 230 mm x 32 mm 7847.3
C 115 mm x 115 mm x 32 mm 7847
D 57mm x 115 mm x 32 mm 7847.1
This package contains 18 full-size firebricks, as well as 6 various cut-size bricks.
With the heater in the upright position, install firebricks as follows:
• Install the rear firebricks, 4 full-size, two on each side of the baffle tube.
• Then place 1 brick "B" in between the full bricks on the left as shown below.
• Next, install 4 full-size firebricks and brick "C" as shown on each side of the
firebox.
• Lastly, place 5 full-size firebricks and 1 of each bricks B, C and 2 of D on the
bottom of the heater in the pattern shown below.
Figure 7. Neo 2.5 Brick layout

Intake or combustion air can be supplied to the stove in one of two ways. Consult your local building codes before proceeding.
1. Outside air supply - (Necessary for mobile home installation, optional for residential installation.) To draw outside
air through the floor, cut or drill a 102 mm diameter hole directly below the bottom hole of the ash box enclosure.
Connect enclosure to the floor with a short 102 mm diameter pipe.
This hole must get its air from a ventilated crawl space or be extended with duct to the outdoors (see Figure #8, Page 11).
The use of outside combustion air for residential installation requires the unit to be secured to the structure to prevent
dislodging of the air duct.
Note: When installed in a mobile home, this unit is not designed to be operated with the firing door open. In addition to the
obvious hazard of sparks landing on combustibles, an open fire door will cause the heater to draw air from the living space
and possibly cause suffocation.
2. Room air supply -There is a 102 mm opening in the ash box enclosure. The stove will draw its air from the room through this
opening and into the firebox intake.
Note: The living space around the heater must be well ventilated with good air circulation. Anything that may cause a
negative pressure can cause gases or fumes to be pulled into the living area. During extremely cold weather, and especially when
burning at very slow rates, the upper parts of the exposed chimney may ice up, partially blocking the flue gases. If blockage
occurs, flue gases may enter living space.
Non - combustible
floor protector
Hooded vent or
90˚ elbow turned
down
* 10 cm diameter air inlet with rodent screen.
* If the crawl space is well ventilated, it is not
necessary to extend air inlet to outside>
30 cm
Figure 8. Neo 1.6 Masonary chimney install
11
5055.900AS_120515-20 NEO 2.5
Combustion Air

12 5055.900AS_120515-20
NEO 2.5
Operation
CAUTION:
Never use gasoline, gasoline type lantern fuel, kerosene, charcoal lighter fluid or similar liquids to start or "freshen up" a fire in this
heater. Keep all such liquids well away from the heater while it is in use.
CAUTION:
Hot while in operation. Keep children, clothing and furniture away. Contact may cause skin burns.
WARNING: DO NOT USE FLAMMABLE LIQUIDS OR AEROSOLS TO START OR REKINDLE THE FIRE.
WARNING:DONOT USEFLAMMABLELIQUIDSORAEROSOLSINTHEVICINITY OFTHISAPPLIANCE WHENITIS OPERATING.
WARNING: DO NOT STORE FUEL WITHIN HEATER INSTALLATION CLEARANCES.
WARNING: DO NOT OPERATE THIS APPLIANCE AS AN OPEN FIRE.
WARNING: OPEN AIR CONTROL (AND DAMPER WHEN FITTED) BEFORE OPENING FIRING DOOR.
Your PACIFIC ENERGY heater is designed for maximum overall efficiency at a moderate firing rate. Overfiring is hazardous and
a waste of fuel. Too slow a burn contributes to creosote buildup and lowers combustion efficiency.
NOTE: Left and Right as referred to in this manual are considered your left and right when facing the front of the woodstove.
Wood Selection
This heater is designed to burn natural wood only. Higher efficiency and lower emissions generally result when burning air-dried
seasoned hardwoods, as compared to softwoods or too green or freshly cut hardwoods.
Wood should be properly air dried (seasoned) for six months or more. Wet or undried wood will cause the fire to smoulder and
produce large amounts of creosote. Wet wood also produces very little heat and tends to go out often.
DO NOT BURN :
• Salt water wood *
• Treated wood
• Wet or green wood
• Coal/charcoal
• Garbage/Plastic *
• Solvents
* These materials contain chlorides which will rapidly destroy metal surfaces and void warranty.
Do not burn anything but wood. Other fuels (eg. charcoal) can produce large amounts of carbon monoxide, a tasteless, odourless
gas that can kill. Under no circumstances should you attempt to barbecue in this heater.

13
5055.900AS_120515-20 NEO 2.5
How to Test Your Wood
Add a large piece of wood to the stove when it has a good large bed of coals. It is dry if it is burning on more than one side within
one minute. It is damp if it turns black and lights within three minutes. If it sizzles, hisses and blackens without igniting in five minutes
it is soaked and should not be burnt.
Lighting for the First Time
Curing of the Paint Finish
To achieve the best finish, the paint on your stove must be baked on. When burning your stove for the first 2-3 times it is very im-
portant that the room be well ventilated. Open all windows and doors. Smoke and fumes caused by the curing process may cause
discomfort to some individuals.
Lighting a Fire
WARNING: Never use chemicals or any other volatile liquid to start a fire.
1. Adjust air control to maximum firing position (start position) and open door.
2. Place crumpled newspaper in the centre of the heater and criss-cross with several pieces of dry kindling. Add a few small pieces
of dry wood on top.
3. Ignite the paper and close the door.
4. After the fire has established itself, open the door and add a few small logs. Close the door.
5. Begin normal operation after a good coal base exists and wood has charred.
Normal Operation
1. Set air control to a desired setting. If smoke pours down across the glass (waterfall effect) this indicates you have shut the
control down too soon or you are using too low a setting. As every home's heating needs vary (based on insulation, windows,
climate, etc.) the proper setting can only be found by trial and error and should be noted for future burns.
2. To refuel, adjust air control to high, and give the fire time to brighten. Open the door slowly, this will prevent backpuffing.
3. Use wood of different shape, diameter and length (up to 457mm). Load your wood and try to place the logs so that the air can
flow between them. Always use dry wood.
4. Do not load fuel to a height or in such a manner that would be hazardous when opening the door.
5. For extended or overnight burns, unsplit logs are preferred. Remember to char the wood completely on maximum setting before
adjusting air control for overnight burn.
WARNING:Alwayskeeploadingdoorclosed whenburning.Thisheaterisnotdesignedforopen doorburning.
WARNING: No alteration or modification of the combustion air control assembly is permitted. Any
tampering will void warranty and could be very hazardous.
WARNING: Do not use grates or andirons to elevate the fuel. Burn directly on the fire bricks. Replace
broken or missing bricks. Failure to do so may create a hazardous condition.

14 5055.900AS_120515-20
NEO 2.5
Restarting After Extended or Overnight Burns
1. Open door and rake hot embers towards the front of the heater. Add a couple of
dry, split logs on top of embers, close door.
2. Adjust air control to high (left position) and in just a few minutes, logs should begin
burning.
3. After wood has charred, reset air control to desired setting.
4. To achieve maximum firing rate, set control to high (left position). Do not use this
setting other than for starting or preheating fresh fuel loads.
Proper Draft
1. Draft is the force which moves air from the appliance up through the chimney.
The amount of draft in your chimney depends on the length of the chimney, local
geography, nearby obstructions and other factors.
2. Too much draft may cause excessive temperatures in the appliance. An
uncontrollable burn or a glowing red stove part or chimney indicates excessive draft.
3. Inadequate draft may cause backpuffing into the room and plugging of the
chimney. Smoke leaking into the room through appliance and chimney connector
joints indicates inadequate draft.
Ash Removal
Whenever ashes get 76 mm to 102 mm inches deep in your firebox, and when fire
has burned down and cooled, remove excess ashes. Leave an ash bed approximately
(25 mm) deep on the firebox bottom to help maintain a hot charcoal bed.
Ash Chute Operation: Your Alderlea stove is equipped with an ash chute system to
ease removal of ash from the ash lip area. To use this system, first pull out the ash pan
approximately 51 mm, sweep the ash into the chute located to the right side of the ash
lip, and close the ash pan again.
Ash Cleanout System: The ash dump handle is located under the ash lip on the left
hand side. To operate ash dump, pull handle out 13 mm and turn clockwise. This will
unlock the ash dump and allow it to open. Hold handle open while pulling ashes into the
opening. Avoid large embers as these still contain heat value. Release handle and push
in to lock. Ensure ash dump door is properly engaged. Fill the cavity with the remaining
ash level with the firebox floor. Pull out ashpan and discard ashes into metal container.
Replace ashpan and ensure it is seated properly.
DONOTOVERFIRETHISHEATER:
Attempts to achieve heat output rates
that exceed heater design specifications
can result in permanent damage to the
heater and chimney.
Do not burn with ash dump door open.
Doing so will create a hazardous
condition. Always leave about 25 mm of
ash in firebox when cleaning.
CAUTION:
Ashes are to be removed only when the
heater is cold.

15
5055.900AS_120515-20 NEO 2.5
Chimney connector pipe should be disconnected from stove to clean and inspect. Only if this is not possible should you remove
baffle assembly. CAUTION: Ceramic blanket insulation is located on top of baffle. Do not use a vacuum in this area.
DO NOT OPERATE WITH BAFFLE ASSEMBLY OR INSULATION REMOVED.
Removal
Remove retaining pin located at the rear top of the firebox, just below the baffle. Lift baffle up and pull forward to disconnect from
the supply tube. Tilt baffle sideways to drop down and remove from firebox. Inspect gasket between baffle and supply tube. If
necessary, replace with gasket SSER.1395 available from your Pacific Energy dealer. Re-install baffle assembly in reverse order.
The two side pieces of insulation must be tight against the siderails.
WARNING:Sweep/Clean chimney with baffle installed or be sure to plug the top of the baffle tube in the back of the firebox
before sweeping or cleaning. Failure to prevent ash or soot from falling into the baffle tube will cause incorrect operation and
will lead to premature burn out of the tube or baffle.
It is recommended to inspect the liner and connector monthly and to have the liner cleaned annually or more
frequently if required.
Cover the opening at the top of the baffle supply tube when cleaning the chimney liner. If debris gets into the tube
Baffle Removal
Disposal of Ashes
Ashes should be placed in a metal container with a tight fitting lid. The closed container of ashes should be placed outside on a
non-combustible floor or on the ground, well away from all combustible materials, pending final disposal. If the ashes are disposed
of by burial in soil or otherwise locally dispersed, they should be retained in a closed container until all cinders have thoroughly
cooled. Other waste should not be placed in this container.

16 5055.900AS_120515-20
NEO 2.5
Problem Cause Cure
Glass is Dirty 1. Wood is wet • Use dry wood
2. Turning down air control • Do not turn down until
or damper too soon a) there is a good bed of coals
b) the wood is charred
3. Draft too low • Improper chimney height and / or
diameter, -consult dealer
• Chimney plugged or restricted,
- inspect and clean
• Provide outside air for combustion
4. Door gasket leakage • Replace gasket
• Check latch for proper operation
Excessive Creosote Buildup See 1,2,3, above. See 1,2,3, above.
Low Heat Output 1. Wood is wet • Use dry wood
2. Fire too small • Build a larger fire
3. Draft too low • Chimney plugged or restricted,
- inspect and clean
Won't Burn Overnight 1. Air control is set too high • Set air control lower
2. Not enough wood • Unsplit wood is preferred for
overnight burns
3. Draft too high • Excessive chimney height and/or
diameter
4. Poor quality or wet wood • Use good quality, dry wood
Wood Won't Burn 1. Combustion air supply blocked • Check outside air supply for
obstruction
2. Draft too low • Chimney plugged or restricted,
-inspect and clean
• Chimney oversized or otherwise
unsuitable, -consult Dealer
Troubleshooting
Appendix A

17
5055.900AS_120515-20 NEO 2.5
2 .......Embossed Panel Set.............................................................
...........Metallic Black............................................. NE25.PMBKA
...........Blue Enamel ..................................................NE25.PPBEA
...........Black Enamel................................................NE25.PPBKA
...........Black Pearl.....................................................NE25.PPBPA
...........Coffee Bean Brown Enamel..................NE25.PPCBA
...........Copper Enamel ..........................................NE25.PPCUA
...........Ivory Enamel ...................................................NE25.PPIYA
...........Sunset Red Enamel ....................................NE25.PPRDA
...........Titanium Enamel ...........................................NE25.PPTIA
...........Stainless Steel ................................................. NE25.PSSA
3........Door Catch......................................................... NE16.7825
4........Ash Lip........................................................NE25.5037901
5........Gasket Guides (4 pc.) .................................NE25.7840
6........Replacement Glass (c/w Tape).....NE25.5034900
7........Door Gasket Kit............................. WODC.NEODGKIT
8........Door Casting, Black............................NE25.5037900
9........Door Handle Assembly................................... NE16.7817
10 .....Side Shield Bracket, LHS..........................NE25.78485
10b...Side Shield Bracket, RHS.............................NE25.7848
11 .......Firebrick Set......................................................NE25.BRIC
12 ......Brick Rail, Left/Right ............................. NE25.RAILSET
13 ......Replacement Baffle Kit............................NE25.BAFKIT
14......Baffle Pin ........................................................SSER.125001
15 ......Ash System Front Brace............................ NE25.78357
16 ......NEO 2.5 Pedestal, Black ...............................NE25.PED
17 ......Ash Dump Assembly......................................NE25.7857
18 ......Ash Drawer..................................................... NE25.78352
19 ......Air Shutter Assembly...................................... NE16.7826
20 ....Secondary Air Control Assembly................ NE16.7838
21 ......Trivet...........................................................NE25.5037904
22 .....Levelling Feet (4pcs.) ............................NE16.5049765
23 .....Lower Grill Assy. ....................................NE25.5037903
24.....Upper Grill...............................................NE25.5037902
25 .....Removable back brick rail........................ NE25.78325
26 ...... Heat Shield....................................................................NE25.7867
27 .....Pipe Shield(optional) ...................................NE25.78725
Replacement Parts - NEO 2.5
(WHEN ORDERING, INCLUDE PART NUMBER WITH DESCRIPTION)
ITEM DESCRIPTION PART NO. ITEM DESCRIPTION PART NO.
All parts may be ordered from your nearest Pacific Energy
dealer. Use www.pacificenergy.net for the location of the
dealer nearest you.

18 5055.900AS_120515-20
NEO 2.5

19
5055.900AS_120515-20 NEO 2.5
Compliance Plate
Compliance plate is located at the rear of the Neo 2.5
NEO 2.5
A
AS/NZS 4012/4013 (2014)
HCMG/15/013 13/MARCH/2015
9.9 kW
82%
pivotstove.com.au
17/03/15 5050.425AS

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