Packet8 Virtual Office 6757i CT User manual

www.Packet8.net | 1.866.TRY.VOIP
User Guide
Release 2.2
Rev 01
6757i CT
IP Phone

Table of Contents
v
Table of Contents
Introduction....................................................................................................................1
Phone Parts Checklist...................................................................................................1
Optional Accessories for 6757i CT (Not Included)................................................3
Key Panels and Descriptions................................................................................ 4
6757i CT Base Unit Key Panel....................................................................................4
Phone Features...............................................................................................................5
Getting Started ............................................................................................................ 6
Plugging in and Starting the Phone............................................................................6
Network Connected/Network Disconnected...........................................................9
Idle Screen.....................................................................................................................10
IP Phone Keys and Key Descriptions.............................................................13
Base Phone Keys..........................................................................................................14
Base Phone Key Descriptions...................................................................................14
Methods for Customizing Your Phone ..........................................................17
Phone Options via the IP Phone UI..........................................................................17
Phone Options via the Packet8 Web Phone UI....................................................19
Phone Status ..............................................................................................................22
Phone Status via IP Phone UI....................................................................................22
Phone Status via the Packet8 Web Phone UI.......................................................24
Customizing Your Phone......................................................................................25
Ring Tones and Tone Sets.........................................................................................25
Contrast Level...............................................................................................................28
Backlight.........................................................................................................................29
Live Dialpad*..................................................................................................................31
Set Audio........................................................................................................................32
Time and Date ...............................................................................................................34
User Password..............................................................................................................40
Resetting a User Password........................................................................................42
Restarting your phone .................................................................................................43
Phone Lock....................................................................................................................44
Defining an Emergency Dial Plan..............................................................................45
Line Keys and Softkeys.........................................................................................47
Multiple Line and Call Appearances.........................................................................47
Softkeys..........................................................................................................................48
State-Based Softkeys (Bottom Keys only)..............................................................50
Line Key ..........................................................................................................................53
Speeddial Key ...............................................................................................................56
Do not Disturb (DND) Key..........................................................................................60
Flash Key........................................................................................................................62
Services Key..................................................................................................................63

Table of Contents
vi
Table of Contents
Directory Key .................................................................................................................65
Phonebook.....................................................................................................................67
Intercom Key..................................................................................................................69
None Key........................................................................................................................71
Empty Key.......................................................................................................................72
Phone Lock Key............................................................................................................73
Deleting a Key ..............................................................................................................74
Making Calls................................................................................................................75
Dialing a Number..........................................................................................................75
Pre-dialing a Number...................................................................................................75
To Call an Outside Number........................................................................................76
To Call Another Extension ..........................................................................................76
Making a Call.................................................................................................................76
Receiving a Call............................................................................................................76
Using Handsfree Speakerphone...............................................................................76
Using a Headset...........................................................................................................77
Using Intercom..............................................................................................................78
Redial...............................................................................................................................79
Mute.................................................................................................................................80
Receiving Calls...........................................................................................................81
Answering an Incoming Call.......................................................................................81
Handling Calls............................................................................................................82
Placing a Call on Hold.................................................................................................82
Transferring Calls..........................................................................................................83
Conferencing Calls.......................................................................................................85
Ending Calls...................................................................................................................88
Managing Calls ..........................................................................................................89
Phonebook.....................................................................................................................89
Callers List......................................................................................................................98
Call Forwarding..........................................................................................................104
Missed Calls Indicator..............................................................................................107
Voicemail System ......................................................................................................108
Cordless Handset..................................................................................................113
Handset Keys.............................................................................................................113
Handset Key Descriptions.......................................................................................114
Accessing Options on the Handset.............................................................115
Intercom.......................................................................................................................116
Ring Tone....................................................................................................................116
Custom Name.............................................................................................................117
Call timer......................................................................................................................117
Vibrate..........................................................................................................................117
Handset Pairing..........................................................................................................118

Table of Contents
vii
Table of Contents
Key Lock On or Off ...................................................................................................118
Backlight......................................................................................................................118
Silent Alert...................................................................................................................119
Finding the Phones IP Address using the Handset...........................................119
Feature Keys on the Handset..................................................................................120
Idle Mode.....................................................................................................................122
Handset Icons and Status Messages...................................................................122
Multifunction Handset LED Indicator....................................................................123
Handset Keys.............................................................................................................123
Battery Charging........................................................................................................125
Volume Control ..........................................................................................................126
Directory – Cordless Handset................................................................................126
Callers List - Cordless Handset.............................................................................129
Making Calls from Cordless Handset.........................................................131
Pre-dialling a Number...............................................................................................131
Using a Headset........................................................................................................131
Receiving Calls...........................................................................................................131
Call Privacy..................................................................................................................131
Ending Calls................................................................................................................133
Pairing and Unpairing Cordless Handset to Base ...............................133
Pairing Handset..........................................................................................................133
Unpairing Handset.....................................................................................................136
Additional Features...............................................................................................138
Suppressing DTMF Playback .................................................................................138
Display DTMF Digits .................................................................................................140
Enable/Disable Call Waiting...................................................................................141
Play Call Waiting Tone.............................................................................................143
Stuttered Dial Tone...................................................................................................144
Status Scroll Delay....................................................................................................145
Incoming Call Interrupts Dialing.............................................................................146
Goodbye Key Cancels Incoming Calls.................................................................147
Message Waiting Indicator......................................................................................149
Incoming Intercom Call Features ...........................................................................151
Model 536EM and 560EM Expansion Modules.....................................153
Using the Expansion Modules ................................................................................155
Troubleshooting Solutions................................................................................157
Appendix A - Time Zone Codes.......................................................................... 1
Limited Warranty.......................................................................................................... 5
What Is Covered? ..........................................................................................................5
Support ............................................................................................................................ 5

Model 6757i CT Series IP Phone User Guide —1
Introduction
Introduction
This 6757i CT IP telephone has all the features of a regular business phone,
allowing you to make and receive calls, transfer, conference and more. The 6757i
CT IP telephone provides communications over an IP Network using the SIP IP
telephony protocol.
Phone Parts Checklist
Remember to save your sales receipt in case you ever need warranty service.
Check to make sure your package includes the items described below:
6757i CT IP Phone Handset
Telephone Base Desk Legs Power Adapter
Handset Cord Wall Mount Drilling Template
Programmable Key Card Ethernet Cable
CD Reference Screws and Anchors for Wall Mount
Handset Battery 6757i CT Cordless Handset
Belt Clip Charging Cradle for Handset

2 — Model 6757i CT Series IP Phone User Guide
Introduction
When you unpack your phone, you should ensure that you have all of the
following items. Remember to save your sales receipt in case you ever need
warranty service 6757i CT IP Phone Parts
Wall Mount
DrillingTemplate
asdassa
asdadsda
Ethernet Cable
Power Adapter
(for 6757i CT Base) Power Adapter
(for charging cradle)
Telephone Base Handset Handset Cord
Belt Clip Battery
Telephone Base 6757i CT Cordless Charging Cradle
Wall Mount
Screws and
6757i CT
Desk Legs Handset for Handset
Wall Mounting
Anchors for
Drilling Template
Reference CD

Model 6757i CT Series IP Phone User Guide —3
Introduction
Optional Accessories for 6757i CT (Not Included)
A PoE (Power over Ethernet) inline power injector supplies 48v power to the
6757i CT through the Ethernet Cable on pins 4 & 5 and 7 & 8.
The Model 536 Expansion Module (536EM) and Model 560 Expansion Module
(560EM) attach to the right side of the 6757i CT phone. Model 536EM provides
36 additional softkeys for the phone. Model 560EM provides 60 additional
softkeys. For more information about the expansion modules, see the section,
Model 536EM and 560EM Expansion Modules on page page 153.
Important! Do not use this PoE inline power injector to power
other devices.
Additional Ethernet Cable
PoE (Power over Ethernet)
Inline Power Injector (category 5/5e straight
through cable)
Model 536EM Expansion Module Model 560EM Expansion Module

4 — Model 6757i CT Series IP Phone User Guide
Key Panels and Descriptions
Key Panels and Descriptions
6757i CT Base Unit Key Panel
Goodbye
Options
Hold
Redial
Line 4
Line 2
Line 1
Speaker/
Heading
Mute
Line 3
Goodbye key
Options key
Hold key
Redial Key
Volume control
High quality speakphone
HAC handset
Navigational keys
11-line LCD screen
Keypad
Speakerphone/headset toggle key
Mute key
4 call appearance lines
Message waiting lamp
12 softkeys
- 6 static
- 6 dynamic

Model 6757i CT Series IP Phone User Guide —5
Key Panels and Descriptions
Phone Features
• 11 line graphical LCD screen (144 x 128 pixels) with white backlight
• 12 multi-functional softkeys
— 6 Top Keys: Static softkeys
(up to 10 programmable functions)
— 6 Bottom Keys: State-based softkeys
(up to 20 programmable functions)
• 4 call appearance lines with LEDs
• Supports up to 9 call lines
• Full-duplex speakerphone for handsfree calls
• Headset support (modular connector)
• Built-in-two-port, 10/100 Ethernet switch - lets you share a connection with
your computer.
• Inline power support (based on 802.3af standard) which eliminates power
adapters.
• AC power adapter (included)
• Enhanced busy lamp fields*
• Set paging*
Cordless Handset Features
• 5 line backlit display screen
• 2 multi-functional softkeys
• Programmable function key supports up to 14 functions
• Vibration Alerter
• Headset Jack
• Desk charging stand
* Availability of feature dependant on your phone system or service provider.

6 — Model 6757i CT Series IP Phone User Guide
Getting Started
Getting Started
The 6757i CT must be set up and be configured prior to its first use. This section
describes phone behavior and start up screens you may see when the phone is
first plugged in, or when it is restarted.
Plugging in and Starting the Phone
The 6757i CT automatically begins the start up sequence as soon as it is
connected. The phone goes through this process the first time you plug in your
phone and every time you restart your phone. The phone displays the following
startup screens.
Goodbye
Options
Hold
Redial
Line 4
Line 2
Line 1
Speaker/
Heading
Mute
Line 3
Checking for
Firmware.....

Model 6757i CT Series IP Phone User Guide —7
Getting Started
The 6757i CT phone then checks settings and looks for new configuration and
firmware updates for the phone from a server. If a new update is found, the
phone displays the message Updating Configuration. This may take a few
moments while the phone downloads the latest updates.
Note: Newupdates to yourphone can be automatically scheduled from the
server. This is set up on the phone system by your System Adminis-
trator and should be scheduled during non-business hours or slow
call periods.
Important! Do not unplug or remove power to the phone while it is
checking or installing firmware and configuration information.
DHCP: waiting
for IP...
Updating
configuration.....
Checking for firmware...
Do not unplug the phone!

8 — Model 6757i CT Series IP Phone User Guide
Getting Started
If language packs were loaded to your phone by your System Administrator, the
following screen displays during startup.
When the configuration update is complete, the phone displays the following
screens and then displays the Idle screen.
Idle Screen
Downloading
Language Packs
Network
DSP
SIP
Done
Services
Phonebook
Callers
L1 John Smith
Sat Jan 1 12:18am

Model 6757i CT Series IP Phone User Guide —9
Getting Started
Network Connected/Network Disconnected
If your phone is successful when connecting to the network the following screen
displays before changing to the Idle screen.
If your phone did not successfully connect to the network, the Network
Disconnected prompt appears on the display and the telephone status light
turns on.
Check that the cables are tightly connected to the phone and to the wall jack.
The phone should automatically detect when it is reconnected and displays the
Network Connected prompt for a few seconds. However, if changes have been
made to your phone’s network settings, you may need to restart your phone.
For more information about connecting your phone, see the Packet8 6757i CT
IP Phone User Reference Manual.
Check with your system or network administrator for assistance.
Services
Dir
Callers
Icom
L1 John Smith
Sat Jan 1 12:18am
Network Connected
Services
Phonebook
Callers
Icom
L1 John Smith
Sat Jan 1 12:18am
Network Disconnected

10 — Model 6757i CT Series IP Phone User Guide
Getting Started
Idle Screen
When the phone has successfully updated the configuration and connected to
the network, the phone displays the Idle State screen. The idle screen is shown
whenever your phone is not in use.
The Idle State screen lists your name day, date, and time. In the above screen,
the "L1" indicates John Smith is configured on Line 1.
By default, the top softkeys 1 through 4 are configured for Services, Directory,
Callers List, and Intercom, respectively. You can configure the 6 top keys with up
to 10 functions, and the 6 bottom softkeys with up to 20 functions as required.
Note: Your System Administrator sets up your SIP screen name, line num-
ber, and any other administrative features required. If your name
does not display on the screen, contact your System Administrator.
Services
Phonebook
Callers
L1 John Smith
Sat Jan 1 12:18am
Goodbye
Options
Hold
Redial
Line 4
Line 2
Line 1
Speaker/
Heading
Mute
Line 3
Services
Phonebook
Callers List

Model 6757i CT Series IP Phone User Guide —11
Getting Started
Reference
For more information about configuring the top and bottom softkeys, see
"Softkeys" on page 48.
For more information about using the Services, Directory, Callers List, Intercom,
Dial, Conference, and Transfer keys, see the following sections:
•"Making Calls" on page 75.
•"Handling Calls" on page 82.
•"Managing Calls" on page 89.
Idle Screen With Softkeys Configured
If you or your administrator have configured softkey functions on your phone, the
labels for those functions display on the screen. For example, in the following
illustration, "Home" was configured as a speeddial key on the bottom set of
softkeys and "Do Not Disturb" (DND) was configured on the top set of softkeys.
You can configure up to 10 functions on the top set of softkeys. If you have
additional functions configured on the top softkeys that do not display on the
main idle screen, a More displays at the top right of the screen. Pressing the
More softkey toggles between the first screen and a second screen of softkeys
configured on your phone.
Services
Phonebook
Callers
L1 John Smith
Sat Jan 1 12:18am
Home
Speeddial Softkey
Idle Screen
Idle Screen
L1 John Smith
Sat Jan 1 12:18am
Home
More

12 — Model 6757i CT Series IP Phone User Guide
Getting Started
Idle Screen with Voicemail Messages
The envelope icon displays on the Idle State screen only if you have new
messages waiting. The number next to the envelope indicates how many new
messages you have.
To access your voicemail messages, use the softkey that has been configured on
your phone.
Screen Display After Picking Up the Handset
When you pick up the handset, the screen displays as follows:
This screen displays the following keys located on the bottom left of the screen:
•Dial
• Conf (Conference)
• Xfer (Transfer)
Voicemail Icon
Idle Screen
Services
Phonebook
Callers
L1 John Smith
Sat Jan 1 12:18am
1
Services
Phonebook
Callers
L1 John Smith
Dial
Conf
Xfer More
>

Model 6757i CT Series IP Phone User Guide —13
IP Phone Keys and Key Descriptions
A More softkey also displays at the bottom right of the screen if you have
configured softkeys other than the default softkeys.
For example, if you configure a bottom softkey for speeddialing to Home, and
then you pick up the handset, the screen displays the Dial, Conf, and Xfer
default softkeys with a More softkey. You can press the More softkey to toggle
between the first and second screens to display all configured softkeys. See
illustrations below.
IP Phone Keys and Key Descriptions
The following section describes the Base Phone keys and key descriptions. For
information about the Handset Keys and Handset Key Descriptions, see
“Handset Keys” on page 113.
Note: The bottom set of 6 softkeys map to the current state-based config-
urable softkeys. The top set of 6 softkeys allow you to configure up
to 10 functions.
Services
Phonebook
Callers
L1 John Smith
Dial
Conf
Xfer More
>
Services
Phonebook
Callers
L1 John Smith
Sat Jan 1 12:18am
Home
Idle Screen After Handset Pickup
Services
Phonebook
Callers
L1 John Smith
More
>
Call Fwd
Comp Dir
Voicemail
After Pressing "More"

14 — Model 6757i CT Series IP Phone User Guide
IP Phone Keys and Key Descriptions
Base Phone Keys
The following section describes the 6757i CT base phone key functions, and
how they help you make and manage your calls and caller information.
Base Phone Key Descriptions
The following table identifies the keys on the key panel of your 6757i CT IP
phone that you can use for handling calls.
Keys Key Description
Goodbye key - Ends an active call. The Goodbye key also
exits an open list, such as the Options List, without saving
changes.
Options key - Accesses options to customize your phone.
Your System Administrator may have already customized
some of your settings. Check with your System Administrator
the administrator-only options.
Hold key - Places an active call on hold. To retrieve a held call,
press the call appearance button beside the light that is
flashing.
Redial key - Redials up to 100 previously dialed numbers.
Pressing the Redial key twice simultaneously redials the last
dialed number.
Volume control key - Adjusts the volume for the handset,
headset, ringer, and handsfree speaker.
Goodbye
Options
Hold
Redial
Line 4
Line 2
Line 1
Speaker/
Heading
Mute
Line 3
Goodbye
Options
Hold
Redial

Model 6757i CT Series IP Phone User Guide —15
IP Phone Keys and Key Descriptions
Line/Call Appearance key - Connects you to a line or call.
The Packet8 6757i CT IP phone supports up to 4 line keys.
Handsfree key - Activates Handsfree for making and
receiving calls without lifting the handset. When the audio
mode option is set, this key is used to switch between a
headset and the handsfree speakerphone.
Mute key - Mutes the microphone so that your caller cannot
hear you(the lightindicatorflashes when the microphoneis on
mute).
Navigation keys - Pressing the UP and DOWN arrow keys
lets you view different status and text messages on the LCD
display (if there are multiple status/text messages). These
buttons also let you scroll through menu selections, such as
the Options List.
Pressing the LEFT and RIGHT arrow keys lets you view the
different line/call appearances. While in the Options List,
these keys allow you to exit or enter the current option. When
you are editing entries on the display, pressing the LEFT arrow
key erases the character on the left; pressing the RIGHT
arrow key sets the option.
Keys Key Description
Line 2
Line 3
Line 1
Line 4
Speaker/
Headset
Mute