Packet8 Virtual Office 6757i CT User manual

www.Packet8.net | 1.866.TRY.VOIP
User Guide
Release 2.2
Rev 01
6757i CT
IP Phone

Table of Contents
v
Table of Contents
Introduction....................................................................................................................1
Phone Parts Checklist...................................................................................................1
Optional Accessories for 6757i CT (Not Included)................................................3
Key Panels and Descriptions................................................................................ 4
6757i CT Base Unit Key Panel....................................................................................4
Phone Features...............................................................................................................5
Getting Started ............................................................................................................ 6
Plugging in and Starting the Phone............................................................................6
Network Connected/Network Disconnected...........................................................9
Idle Screen.....................................................................................................................10
IP Phone Keys and Key Descriptions.............................................................13
Base Phone Keys..........................................................................................................14
Base Phone Key Descriptions...................................................................................14
Methods for Customizing Your Phone ..........................................................17
Phone Options via the IP Phone UI..........................................................................17
Phone Options via the Packet8 Web Phone UI....................................................19
Phone Status ..............................................................................................................22
Phone Status via IP Phone UI....................................................................................22
Phone Status via the Packet8 Web Phone UI.......................................................24
Customizing Your Phone......................................................................................25
Ring Tones and Tone Sets.........................................................................................25
Contrast Level...............................................................................................................28
Backlight.........................................................................................................................29
Live Dialpad*..................................................................................................................31
Set Audio........................................................................................................................32
Time and Date ...............................................................................................................34
User Password..............................................................................................................40
Resetting a User Password........................................................................................42
Restarting your phone .................................................................................................43
Phone Lock....................................................................................................................44
Defining an Emergency Dial Plan..............................................................................45
Line Keys and Softkeys.........................................................................................47
Multiple Line and Call Appearances.........................................................................47
Softkeys..........................................................................................................................48
State-Based Softkeys (Bottom Keys only)..............................................................50
Line Key ..........................................................................................................................53
Speeddial Key ...............................................................................................................56
Do not Disturb (DND) Key..........................................................................................60
Flash Key........................................................................................................................62
Services Key..................................................................................................................63

Table of Contents
vi
Table of Contents
Directory Key .................................................................................................................65
Phonebook.....................................................................................................................67
Intercom Key..................................................................................................................69
None Key........................................................................................................................71
Empty Key.......................................................................................................................72
Phone Lock Key............................................................................................................73
Deleting a Key ..............................................................................................................74
Making Calls................................................................................................................75
Dialing a Number..........................................................................................................75
Pre-dialing a Number...................................................................................................75
To Call an Outside Number........................................................................................76
To Call Another Extension ..........................................................................................76
Making a Call.................................................................................................................76
Receiving a Call............................................................................................................76
Using Handsfree Speakerphone...............................................................................76
Using a Headset...........................................................................................................77
Using Intercom..............................................................................................................78
Redial...............................................................................................................................79
Mute.................................................................................................................................80
Receiving Calls...........................................................................................................81
Answering an Incoming Call.......................................................................................81
Handling Calls............................................................................................................82
Placing a Call on Hold.................................................................................................82
Transferring Calls..........................................................................................................83
Conferencing Calls.......................................................................................................85
Ending Calls...................................................................................................................88
Managing Calls ..........................................................................................................89
Phonebook.....................................................................................................................89
Callers List......................................................................................................................98
Call Forwarding..........................................................................................................104
Missed Calls Indicator..............................................................................................107
Voicemail System ......................................................................................................108
Cordless Handset..................................................................................................113
Handset Keys.............................................................................................................113
Handset Key Descriptions.......................................................................................114
Accessing Options on the Handset.............................................................115
Intercom.......................................................................................................................116
Ring Tone....................................................................................................................116
Custom Name.............................................................................................................117
Call timer......................................................................................................................117
Vibrate..........................................................................................................................117
Handset Pairing..........................................................................................................118

Table of Contents
vii
Table of Contents
Key Lock On or Off ...................................................................................................118
Backlight......................................................................................................................118
Silent Alert...................................................................................................................119
Finding the Phones IP Address using the Handset...........................................119
Feature Keys on the Handset..................................................................................120
Idle Mode.....................................................................................................................122
Handset Icons and Status Messages...................................................................122
Multifunction Handset LED Indicator....................................................................123
Handset Keys.............................................................................................................123
Battery Charging........................................................................................................125
Volume Control ..........................................................................................................126
Directory – Cordless Handset................................................................................126
Callers List - Cordless Handset.............................................................................129
Making Calls from Cordless Handset.........................................................131
Pre-dialling a Number...............................................................................................131
Using a Headset........................................................................................................131
Receiving Calls...........................................................................................................131
Call Privacy..................................................................................................................131
Ending Calls................................................................................................................133
Pairing and Unpairing Cordless Handset to Base ...............................133
Pairing Handset..........................................................................................................133
Unpairing Handset.....................................................................................................136
Additional Features...............................................................................................138
Suppressing DTMF Playback .................................................................................138
Display DTMF Digits .................................................................................................140
Enable/Disable Call Waiting...................................................................................141
Play Call Waiting Tone.............................................................................................143
Stuttered Dial Tone...................................................................................................144
Status Scroll Delay....................................................................................................145
Incoming Call Interrupts Dialing.............................................................................146
Goodbye Key Cancels Incoming Calls.................................................................147
Message Waiting Indicator......................................................................................149
Incoming Intercom Call Features ...........................................................................151
Model 536EM and 560EM Expansion Modules.....................................153
Using the Expansion Modules ................................................................................155
Troubleshooting Solutions................................................................................157
Appendix A - Time Zone Codes.......................................................................... 1
Limited Warranty.......................................................................................................... 5
What Is Covered? ..........................................................................................................5
Support ............................................................................................................................ 5

Model 6757i CT Series IP Phone User Guide —1
Introduction
Introduction
This 6757i CT IP telephone has all the features of a regular business phone,
allowing you to make and receive calls, transfer, conference and more. The 6757i
CT IP telephone provides communications over an IP Network using the SIP IP
telephony protocol.
Phone Parts Checklist
Remember to save your sales receipt in case you ever need warranty service.
Check to make sure your package includes the items described below:
6757i CT IP Phone Handset
Telephone Base Desk Legs Power Adapter
Handset Cord Wall Mount Drilling Template
Programmable Key Card Ethernet Cable
CD Reference Screws and Anchors for Wall Mount
Handset Battery 6757i CT Cordless Handset
Belt Clip Charging Cradle for Handset

2 — Model 6757i CT Series IP Phone User Guide
Introduction
When you unpack your phone, you should ensure that you have all of the
following items. Remember to save your sales receipt in case you ever need
warranty service 6757i CT IP Phone Parts
Wall Mount
DrillingTemplate
asdassa
asdadsda
Ethernet Cable
Power Adapter
(for 6757i CT Base) Power Adapter
(for charging cradle)
Telephone Base Handset Handset Cord
Belt Clip Battery
Telephone Base 6757i CT Cordless Charging Cradle
Wall Mount
Screws and
6757i CT
Desk Legs Handset for Handset
Wall Mounting
Anchors for
Drilling Template
Reference CD

Model 6757i CT Series IP Phone User Guide —3
Introduction
Optional Accessories for 6757i CT (Not Included)
A PoE (Power over Ethernet) inline power injector supplies 48v power to the
6757i CT through the Ethernet Cable on pins 4 & 5 and 7 & 8.
The Model 536 Expansion Module (536EM) and Model 560 Expansion Module
(560EM) attach to the right side of the 6757i CT phone. Model 536EM provides
36 additional softkeys for the phone. Model 560EM provides 60 additional
softkeys. For more information about the expansion modules, see the section,
Model 536EM and 560EM Expansion Modules on page page 153.
Important! Do not use this PoE inline power injector to power
other devices.
Additional Ethernet Cable
PoE (Power over Ethernet)
Inline Power Injector (category 5/5e straight
through cable)
Model 536EM Expansion Module Model 560EM Expansion Module

4 — Model 6757i CT Series IP Phone User Guide
Key Panels and Descriptions
Key Panels and Descriptions
6757i CT Base Unit Key Panel
Goodbye
Options
Hold
Redial
Line 4
Line 2
Line 1
Speaker/
Heading
Mute
Line 3
Goodbye key
Options key
Hold key
Redial Key
Volume control
High quality speakphone
HAC handset
Navigational keys
11-line LCD screen
Keypad
Speakerphone/headset toggle key
Mute key
4 call appearance lines
Message waiting lamp
12 softkeys
- 6 static
- 6 dynamic

Model 6757i CT Series IP Phone User Guide —5
Key Panels and Descriptions
Phone Features
• 11 line graphical LCD screen (144 x 128 pixels) with white backlight
• 12 multi-functional softkeys
— 6 Top Keys: Static softkeys
(up to 10 programmable functions)
— 6 Bottom Keys: State-based softkeys
(up to 20 programmable functions)
• 4 call appearance lines with LEDs
• Supports up to 9 call lines
• Full-duplex speakerphone for handsfree calls
• Headset support (modular connector)
• Built-in-two-port, 10/100 Ethernet switch - lets you share a connection with
your computer.
• Inline power support (based on 802.3af standard) which eliminates power
adapters.
• AC power adapter (included)
• Enhanced busy lamp fields*
• Set paging*
Cordless Handset Features
• 5 line backlit display screen
• 2 multi-functional softkeys
• Programmable function key supports up to 14 functions
• Vibration Alerter
• Headset Jack
• Desk charging stand
* Availability of feature dependant on your phone system or service provider.