Packet8 Virtual Office User manual

Internet Phone Service for Business
www.Packet8.net | 1.866.TRY.VOIP
Sound Big At Any Size
User Manual Version 2.3
Virtual Office

Table of Contents
Virtual Office Features ...................... 1
Introduction ....................................... 2
Phone Parts Checklist ....................... 2
Installation ......................................... 4
Setting Up the Telephone ................. 5
Voicemail System ............................ 10
Calling Features ............................... 13
Extension Manager ......................... 17
Using the Telephone ....................... 17
System Services ............................... 24
System Numbers to Access
Phone Features ................................ 26
Limited Warranty ............................ 27
Support ............................................ 27

1
Virtual Office Features
•Direct Inward Dial (DID) numbers with any
desired area code for each extension
•Unlimited extension to extension dialing
anywhere in the world (regardless of the
users’ geographic location)
•Unlimited calling to and from any tele-
phone number in the United States, Can-
ada, or any other Packet8subscriber
anywhere in the world
•Business class voicemail
•Auto-attendant (access by extension,
name, or company directory)
•Conference bridge
•On hold music or messaging
•Call park/call pick-up
•Do not disturb (DND)
•Multiple call appearances on one physical
phone/call alternate
•Local time zone management (phone dis-
plays the local time zone of the physical
location, local time zone of message
received)
•Call transfer: extension to extension (free)
or extension to PSTN (regular Packet8bill-
ing rate)
-- 1-step transfer (blind transfer) or 2 -
step transfer (transfer with announce-
ment)
•Automatic call forwarding with selective
rules per extension
-- on busy
-- on no answer
-- always
-- Internet outage
•Automatic call forwarding from:
-- extension to extension
-- extension to PSTN
-- PSTN to PSTN
•Three-way conferencing
-- Drop last conference party
-- Add party from extension or PSTN
phone
•Caller-ID and call waiting caller-ID
•Stutter tone notifications (on call forward,
DND, or new voicemail)
•Distinctive ringing (extension call vs.
PSTN call)
•Ring groups
•New voicemail notification via email (alert
notification, or with voicemail, audio file
attachment)
•Voicemail forward to another extension
•Online monthly billing statement (with
call logs of all extensions)
•Optional receptionist console software
application
-- Allows multiple call viewing and han-
dling
-- Direct transfer to extension’s voice-
mail
-- Supervised transfers
-- Direct status view of extensions sta-
tus: DND, in-use, idle, out of service
•Each Virtual Office extension includes a
Business ST2118screen telephone and a
Broadband Phone Adapter: BPA 410
-- quality business phone with ergo-
nomic design
-- Integrated speakerphone with on-
hook dialing and mute
-- headsetports (RJ11 & 2.5 mm)
-- Date and time display
-- Ringer and receiver volume controls
-- Pre-programmed “Soft keys” to drive
features including:
-- voicemail
-- DND
-- DND off
-- Call forward pick up system or exten-
sion ringing call
-- phone in-use controls: transfer, hold,
conference
-- large 9-line back lit 20 character dis-
play
-- ringer and receiver volume controls
-- multi-functional FSK indicator light
(for incoming calls, extension in-use,
message waiting, and hold)
-- caller ID display (100-name and num-
ber memory)
-- 200-name and -number directory
-- 10-number redial
-- hearing aid compatible
(ADA compliant)

2
Introduction
Congratulations on the purchase of your Packet8Virtual Office service and new tele-
phone. The phone has been manufactured to meet very high standards for convenient
and reliable service.
This telephone will operate according to the preloaded scripts. Please use the interac-
tive menu and soft buttons to access features provided by your Packet8Virtual Office
Service.
Phone Parts Checklist
Remember to save your sales receipt in case you ever need warranty service. Check to
make sure your package includes the items described below:
Telephone base AC/DC adapter
Telephone handset Wall mount bracket
Phone line Handset cords
37
35
36

3
1. CD display
2. Hook switch
3. Telephone keypad
4. Volume - to adjust receiver volume for handset, speaker, headset and ringer
5. Message light - visual message waiting indicator
6. LCD Button – to adjust LCD contrast
7. Soft buttons (corresponding to on screen options)
8.Soft buttons (corresponding to on screen options)
9. In Use light – steady light as line in use indicator
10. To review upward from the oldest caller ID record
11. To move cursor left during programming
12. To move cursor right during programming
13. Dial/Enter button – to dial number displayed or to accept entry
14. To review downward from the newest caller ID record
15. Flash button – during a call, to access calling features
16. Directory button – to begin using directory features
17. Button – to connect or to disconnect voice path to headset
18.Redial button – to redial last called number
19. Mute with indicator – to mute transmitter, LED is on when active
20. Pause button – use only in programming
21. Goodbye – to hang up a call at any time
22. Speaker button – to activate or to deactivate speakerphone
23. Menu button – to set telephone operation parameters
24. Save button – to begin programming of memory buttons or directory
25. Delete button – to delete caller ID or directory records
26. M1 – programmable memory button
27. M2 – programmable memory button
28.M3 – programmable memory button
29. M4 – programmable memory button
30. M5 – programmable memory button
31. M6 – programmable memory button
32. M7 – programmable memory button
33. Telephone number label
34. Speakerphone indicator
35. 2mm headset port
36. RJ11 headset port
37. Handset port

4
Installation
Connecting the Broadband Phone Adapter
For the Virtual Office phone to connect to the PBX service, the Packet8Broadband
Phone Adapter must be connected to the network. The Packet8Broadband Phone
Adapter is simple to install and displays easy-to-understand indicators.
DHCP: For normal installation, if your network is DHCP (dynamic) enabled, please
skip to the section “Assembling and Activating the Phone” below.
Static: For installation requiring fixed / static IP addresses or special configuration,
please follow this procedure:
If you do not have a DHCP server on your router or local network, you may need to
set the IP address on your adapter manually. Network settings for static/fixed IP
address (including DNS) can be set by holding the [Reset] button on the adapter
while plugging in the power and typing them in via the handset:
1. Hold the [Reset] button while you power on the adapter.
2. Release the button within a few seconds of powering on.
3. You will hear a repeating high-pitched beep sound.
4. Type in static/fixed IP address, net mask, gateway, and DNS address with digits,
[*] and [#]. After each entry is accepted, the beep sound will lower in pitch (type
[#] directly if you want to stay DHCP mode instead of a static/fixed IP address).
For example:
IP Address 192.168.1.10
Net Mask 255.255.255.0
Gateway 192.168.1.1
DNS 63.209.12.18
The key sequence would be as follows:
[Reset] button (high beep)
192*168*1*10# (lower beep)
255*255*255*0# (lower beep)
192*168*1*1# (lower beep)
63*209*12*18# (four beeps to indicate complete)

5
Assembling and Activating the Phone
1. Plug one end of the flat telephone line cord into the line jack on the back of the
phone where it is labeled "Tel Line" and plug the other end into your Broad-
band Phone Adapter.
2.Connect the AC adapter to an
electrical wall outlet and then
connect the AC adapter plug to
the “DC 12V” jack on the back of
the phone. Use only with a Class 2
power source plug polarity, 12V
DC, AC adapter.
3.Connect one end of the coiled
handset cord to the handset jack
on the left side of the phone and connect the other end of the coiled handset
cord to the jack on the handset
Activate your extension online at www.packet8.net by entering the MAC number.
Please follow the Read Me instructions included with the equipment.
Wall Mounting
1. Turn the phone over so that you are looking at the bottom of the phone. Insert
tabs at the thin end of the wall mount bracket into the holes at the rear of the
phone bottom. Press and latch the tabs at the thicker end of the wall bracket
into holes at the front end of phone. The back of the phone should then have
two round plastic holes that can be used to hang your phone on the wall.
2. Use the two round holes to hang the phone on the wall plate on your wall.
If you do not wish to mount your phone on the wall, the Wall Mount Bracket can be reversed to raise the angle of the
phone's display when sitting on atable or desk.
Setting Up the Telephone
After powering up the phone initially, press the [Menu] button to enter operational
parameters for this telephone. The menu screen will be displayed.
You can use the button or the button to move the line up or down, and press the
[Dial/Enter] button to select an option. Alternatively, you can just press a digit to select
an option.
If you made a mistake during telephone set up procedures, lift and replace the handset
on the cradle. Set up procedure is terminated and idle state screen will be displayed.

6
Setting Extension Number and Name
1. Press the [Menu] button, then press Enter or [1] button.
2. Use the keypad to enter extension number, then press Save.
3. Use the keypad to enter extension name. You can program the name for this
extension using the telephone keypad. When a telephone button is pressed
during programming, a number or character is displayed alternatively in the
following order:
Press [Save] button to store the extension number and name.
Selecting Ringing Tone
You can select one of four ringing tones for this tele-
phone:
1. Press the [Menu] button followed by the
[4] button.
2. The phone rings with the Ring Tone 1 for about
2 seconds.
3. Press the [Save] button to select the Ring Tone
1; or
4. Press the button or the button to select another ringing tone.
5. After the end of the desired ringing tone, press the [Save] button to select the
ringing tone.
Clearing Message Waiting Indicator
To Clear Message Waiting indicator.
Note: Only used in the event the Message Warning Indica-
tor does not go away after checking voicemail.
Adjusting the Display Angle
You can optimize the LCD display by adjusting the
viewing angle. To adjust the LCD viewing angle,
move the top edge of the LCD module up or down.
1: ‘().1 2: ABCabc2 3: DEFdef3
4: GHIghi4 5: JKLjkl5 6: MNOmno6
7: PQRSpqrs7 8: TUVtuv89: WXYZwxyz9
*: * 0: space #: #
Use Save to End
Use / /Enter To Select
1= Ring Tone 1
2= Ring Tone 2
3= Ring Tone 3
4= Ring Tone 4
Clearing Message Indicator
Use / /Enter To Select
1= Clear Message Indicator
2= No

7
Adjusting the Display Contrast
The display can be adjusted to suit the light level of your room and your viewing
preference. To make the contrast of the display lighter or darker, press the
button to the right of the screen until the desired contrast is reached.
Adjusting Handset Receiver Volume
If you need to adjust the handset receiver volume:
1. Lift the handset and listen to the dial tone.
2. Press the right side of the [Volume] button to increase the receiver volume.
3. Press the left side of the [Volume] button to decrease the receiver volume.
4. Replace the handset when the desired receiver volume is reached.
Adjusting Headset Receiver Volume
If you wish to use a headset with this telephone, we recommend a headset without
built-in amplifier. Amplifier for adjusting headset receiver volume is built into this
telephone. If you need to adjust the headset receiver volume:
1. Press the [Headset] button and listen to the dial tone.
2. Press the right side of the [Volume] button to increase the receiver volume.
3. Press the left side of the [Volume] button to decrease the receiver volume.
4. Press the [Headset]button or the [Goodbye] button when the desired
receiver volume is reached.
Adjusting Speakerphone Receiver Volume
The normal setting for speakerphone receiver volume is 6 (ranges from 1-8), if you
need to adjust the speakerphone receiver volume:
1. Press the [Speaker] button and listen to the dial tone.
2. Press the right side of the [Volume] button to increase the receiver volume.
3. Press the left side of the [Volume] button to decrease the receiver volume.
4. Press the [Speaker] button or the [Goodbye] button when the desired receiver
volume is reached.
Flash Button
All the functionality for Virtual Office is available through the flash commands on
the phone. When flash is referred to in the user guide, the fixed flash or soft button
can be used.
Telephone Directory
A directory makes dialing frequently used phone numbers quick and easy. You can
enter the numbers and names by using the telephone keypad or by copying a
caller’s name and number from the Caller ID call log into directory.
You can search for a number in the directory by entering the first character of the
corresponding name entered.
Storing a New Number in Directory or in Memory Button
To store a new number and name in the directory:

8
1. Press the [Save] button when the display shows
no caller’s number or name. The “Save To ?”
prompt appears on the display.
2. To make your selection, press the [Directory]
button or one of the memory buttons.
3. Use the keypad to enter the telephone number,
including the long distance prefix that you
need to dial this number. Insert a pause or mul-
tiple pauses where required by using the
[Pause] button. Then press the [Save] button.
Note: Do NOT include the outside line access code in the phone number you entered.
4. “Enter Name” prompt appears on the display.
5. Use the keypad to input the first character of the name. The number and letters
on each telephone button are displayed in turn.
6. When the desired character is displayed, you can enter the next character.
7. If you have to use the same button to enter the next character, press the
button to move the cursor to the next position and enter the next character.
8.If you will use a different button to enter the next character, simply press that
button. The cursor will move to the next position automatically.
9. To insert a space, press the button to move the cursor to the right.
10. To re-enter a character, press the button or the button to move the cur-
sor to the character you wish to modify.
11. After entering all characters, press the [Save] button.
Copying the Caller’s Number and Name to
the Directory or to a Memory Button
When the number and name you wish to store is
displayed, press the [Save] button.
If you wish to change the name of caller, press the
[Edit Number] button to move cursor to the first
character you wish to modify.
Using the Keypad to Enter a Name
You can program the name for directory entries and memory buttons using the
telephone keypad. When a telephone button is pressed during programming, a
number or character is displayed alternatively in the following order:
1: ‘().1 2: ABCabc2 3: DEFdef3
4: GHIghi4 5: JKLjkl5 6: MNOmno6
7: PQRSpqrs7 8: TUVtuv89: WXYZwxyz9
*: * 0: space #: #
Save To ?
Save To ?