Panasonic UB-5838C User manual

© Panasonic Communications 2009 Unauthorized
copying and distribution is a violation of law.
Order Number KM70906495CE
Category Number H19
Electronic Board
Model No. UB-5838C
Model No. UB-5338C

2
TABLE OF CONTENTS PAGE PAGE
1 General Precautions ---------------------------------------------3
1.1. Safety Precautions-----------------------------------------3
1.2. Electrical Tests----------------------------------------------3
1.3. Standard for Repair Service-----------------------------4
1.4. For Service Technicians----------------------------------4
1.5. About Lead Free Solder (PbF: Pb free) --------------4
1.6. About RoHS -------------------------------------------------5
2 Introduction---------------------------------------------------------6
2.1. Before using this manual---------------------------------6
2.2. Specifications -----------------------------------------------7
2.3. External View------------------------------------------------9
2.4. Control Panel Operation--------------------------------10
2.5. External Dimensions ------------------------------------ 11
2.6. Main Components’ (Scanner Assy., PCB
Assembly, and others) Locations---------------------13
3 Installation Instructions---------------------------------------15
3.1. Installation Requirements------------------------------15
3.2. Minimum Space Requirements-----------------------15
3.3. Installing----------------------------------------------------16
3.4. Operation Check and Settings before using
Panaboard -------------------------------------------------21
3.5. Repacking--------------------------------------------------23
3.6. Wall Mounting Construction ---------------------------24
4 Mechanism --------------------------------------------------------29
4.1. Screen Feed Mechanism ------------------------------29
4.2. Scanning Mechanism -----------------------------------30
5 Troubleshooting Guide----------------------------------------31
5.1. Error Code -------------------------------------------------31
5.2. Printing Problems ----------------------------------------36
5.3. Others-------------------------------------------------------37
5.4. Requirements after replacing and servicing-------39
6 Disassembly and Assembly Instructions---------------40
6.1. Cover--------------------------------------------------------40
6.2. SCANNER Board and Scanner Assy.---------------43
6.3. Motor Drive Unit ------------------------------------------45
6.4. HOME SENSOR Board---------------------------------46
6.5. MOTOR DRIVE Board----------------------------------47
6.6. Control Box Unit------------------------------------------48
6.7. Screen Roller----------------------------------------------54
6.8. Screen Guide R and Screen Guide L---------------57
6.9. Screen Film------------------------------------------------59
6.10. Frame -------------------------------------------------------64
7 Service Mode-----------------------------------------------------69
7.1. How to enter the service mode-----------------------69
7.2. Service Mode and Initial Setting Mode -------------72
7.3. LCD Test Pattern-----------------------------------------74
7.4. Service Mode Operations------------------------------75
8 Maintenance ------------------------------------------------------76
8.1. Maintenance Table---------------------------------------76
8.2. Cleaning Screen Film -----------------------------------76
8.3. Caring for Eraser-----------------------------------------77
8.4. Replacing the Battery -----------------------------------78
9 Block and Connection Diagrams --------------------------79
9.1. Block Diagram --------------------------------------------79
9.2. Connection Diagram-------------------------------------80
10 Explanation of Connector------------------------------------81
11 Schematic Diagram---------------------------------------------86
11.1. CONTROL Board ----------------------------------------87
11.2. PANEL Board--------------------------------------------- 91
11.3. SCANNER Board---------------------------------------- 92
11.4. MOTOR DRIVE Board --------------------------------- 95
11.5. HOME SENSOR Board-------------------------------- 96
12 Printed Circuit Board------------------------------------------ 97
12.1. CONTROL Board---------------------------------------- 98
12.2. PANEL Board--------------------------------------------- 99
12.3. SCANNER Board---------------------------------------- 99
12.4. MOTOR DRIVE Board --------------------------------100
12.5. HOME SENSOR Board-------------------------------100
13 Exploded View and Replacement Parts List----------101
13.1. Framework of Projected Diagram ------------------102
13.2. Cabinet Unit----------------------------------------------103
13.3. Motor Drive Unit / Sensor Unit ----------------------105
13.4. Control Box Unit-----------------------------------------107
13.5. Screen Feed Roller Unit ------------------------------109
13.6. Scanner Unit--------------------------------------------- 111
13.7. Panel Unit-------------------------------------------------113
13.8. Frame Unit------------------------------------------------115
13.9. Rear Cover Unit-----------------------------------------117
13.10. Packing----------------------------------------------------119
13.11. CONTROL Board---------------------------------------121
13.12. SCANNER Board---------------------------------------131
13.13. PANEL Board--------------------------------------------134
13.14. MOTOR DRIVE Board --------------------------------136
13.15. SENSOR CIRCUIT Board----------------------------136

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1 General Precautions
1.1. Safety Precautions
1.2. Electrical Tests
1. Unplug the power cord and check for continuity between the earth ground connection on the plug and the metal cabinet.
There should be zero ohm resistance found.
2. With the unit unplugged, short the AC Live-Neutral of the plug with a jumper wire.
3. Turn ON the power switch.
4. Measure the resistance value with an ohmmeter between the jumpered AC plug and each exposed metal cabinet part, such
as screwheads, etc.
Note
Some exposed parts may be isolated from the chassis by design. They read infinity.
5. If the measurement is less than 1 MΩ, a possibility for electric shock may exit.
Note
This hazardous condition must be corrected before the unit is returned to the end user.

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1.3. Standard for Repair Service
Repair service shall be provided in accordance with repair technology information such as service manual
so as to prevent fires, injury or electric shock, which can be caused by improper repair work.
1. When performing repairs, neither the products nor its parts or components shall be modified.
2. If cable assembly is supplied as the smallest unit when servicing, make sure to replace
the cable assembly.
1.4. For Service Technicians
ICs and LSIs are vulnerable to static electricity.
When repairing, the following precautions will help to prevent recurring malfunctions.
1. Cover the plastic parts with aluminum foil.
2. Ground the soldering irons.
3. Use a conductive mat on the worktable.
4. Do not grasp IC or LSI pins with bare fingers.
1.5. About Lead Free Solder (PbF: Pb free)
Note
•In the information below, Pb, the symbol for lead in the periodic table of elements, will refer to standard solder or solder
that contains lead.
•We will use PbF when discussing the lead free solder used in our manufacturing process which is made from Tin (Sn),
Silver (Ag), and Copper (Cu).
•This model, and others like it, manufactured using lead free solder will have PbF stamped on the PCB. For service and
repair work we suggest using the same type of solder.
Distinction of PbF PCB
•PCBs (manufactured) using lead free solder will have a PbF stamp on the PCB.
Caution
•PbF solder has a melting point that is 50 °- 70 °F, (30 °- 40 °C) higher than Pb solder.
Please use a soldering iron with temperature control and adjust it to 700 °± 20 °F (370 °± 10 °C).
• Exercise care while using higher temperature soldering irons.: Do not heat the PCB for too long time in order to
prevent solder splash or damage to the PCB.
•PbF solder will tend to splash if it is heated much higher than its melting point, approximately 1100 °F (600 °C).
•When applying PbF solder to double layered boards, please check the component side for excess solder which may
flow onto the opposite side (See figure below)
1.5.1. Suggested Pb free solder
We recommend you to use the following solder when re-soldering components for repair. Before using other Pb free solder than the
following solder, make sure to confirm that the solder maker (you use) has the license agreement for Pb free solder.
Supplier: Senju Metal Industry Co., Ltd. (http://www.senju-m.co.jp)
Part Description in Senju: EcoSolder RMA02 P3 M705 Series

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1.6. About RoHS
This product is fully compliant with the national laws transposed from the EU Directive on the restriction of the use of certain
hazardous substances (RoHS) in electrical and electronic equipment, effective 1st July 2006 in the EU countries.
In order for the product to comply with the RoHS Directive, the six particular substances (lead, mercury, cadmium, hexavalent
chromium, polybrominated biphenyls, and polybrominated diphenyl ethers) have been either totally eliminated or limited to the
concentration level below maximum allowed. Consequently spare parts have been changed to RoHS-compliant parts where
applicable.
Due to spare parts application of RoHS legislation, non-compliant spare parts cannot be used to repair compliant products put on
the EU market on or after 1st July 2006. Please therefore make sure to order and use RoHS-compliant spare parts listed in this
manual.

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2 Introduction
2.1. Before using this manual
This model (specifications, component parts, service parts, etc.) is different from area/country to area/country. This difference can
be distinguished by the Areas/Countries Distinction Mark (printed on the name plate). In this manual, the Areas/Countries Distinc-
tion Mark is used to distinguish this difference. When servicing, repairing or handling this model, check the Areas/Countries Distinc-
tion Mark and use this service manual.
Note:
In this service manual, the distinction mark(s) is (are) not listed regarding the common items.

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2.2. Specifications
2.2.1. UB-5838C
Note:
*1: For information regarding USB Flash Memory Device, SD Memory Cards, and printers, refer to the following site.
http://panasonic.co.jp/pcc/products/en/eboard/ub-5838c_info.htm
*2: If an SD memory card has been formatted (ex. by the general formatting software of a computer), it oftentimes cannot
be recognized by this unit. To use the SD memory card with this unit, it must be reformatted to comply with SD memory
card specifications using the appropriate formatting software. You can also download the formatting software for the SD
memory card from the following site:
http://panasonic.jp/support/global/cs/sd/download/sd_formatter.html
Item UB-5838C/5838C-C/5838C-T UB-5838C-A/5838C-G/5838C-U/5838C-
CN
General Power Supply AC 100 to 120 V, 50/60 Hz AC 220 to 240 V, 50/60 Hz
Power Consumption
(Operating/Standby) 0.70 A / 0.23 A 0.35 A / 0.15 A
External Dimensions (without Stand)
(Height x Width X Depth) 1,125 mm x 1,998 mm x 224 mm (44.30 inch x 78.67 inch x 8.82 inch)
External Dimensions (with Stand)
(Height x Width X Depth) 1,830 mm x 1,998 mm x 1,207 mm (72.05 inch x 78.67 inch x 47.52 inch)
Mass (including Stand) 28 kg (61.73 lb.)
Mass (excluding Stand) 38 kg (83.78 lb.)
Ambient Operating Conditions Temperature: 10 to 35°C (50 to 95°F)
Humidity: 30 to 80 % RH
Ambient Storage Conditions Temperature: -20 to 60°C (-4 to 140°F)
Humidity: 15 to 80 % RH
Display 1.8 inch Color LCD
Battery for Clock Lithium Coin Battery (CR2032) x 1
PC Interface Full Speed USB 2.0
Note: This unit does not function with Hi-Speed USB 2.0.
Input Block Panel Surfaces 2 (Endless Type)
Panel Advance System Endless Scroll Type
Panel Dimensions (Height x Width) 838 mm x 1,740 mm (33.00 inch x 68.51 inch)
Scanning Area (Height x Width) 790 mm x 1,722 mm (31.11 inch x 67.80 inch)
Scanning System Contact Image Sensors
Scanning Modes Color / B/W
Scanning Size Standard-size / Full-size
Scanning Resolution (Height x Width) (Standard-size, A4)
Color / B/W: 1.7 x 1.7 dot/mm (44 x 44 dpi)
(Standard-size, Letter)
Color / B/W: 1.6 x 1.6 dot/mm (41 x 41 dpi)
(Full-size, A4)
Color / B/W: 2.4 x 1.7 dot/mm (61 x 44 dpi)
(Full-size, Letter)
Color / B/W: 2.5 x 1.6 dot/mm (62 x 41 dpi)
Scanning Period Color: 30 sec
B/W: 20 sec
Output
Block Printer*1 Interface Full Speed USB 2.0
Support Printer
Language PCL 3 GUI
Paper Size A4/ Letter*
Note*: Letter size is for USA and Canada models.
Print Resolution 300 dpi
Continuous Copies 1 to 9 pages
USB Flash
Memory
Device*1
Interface Full Speed USB 2.0
Support Format FAT (FAT16) / FAT32 Format (Capacity: 32 GB Maximum)
Store File Format PDF / JPEG
SD Memory
Card*1 SD specifications Version 1.10
Note: SDHC Memory Card and SD I/O standard are not supported.
Support Format FAT16 *2 Format (Capacity: 2 GB Maximum)
Store File Format PDF / JPEG

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2.2.2. UB-5338C
Note:
*1: For information regarding USB Flash Memory Device, SD Memory Cards, and printers, refer to the following site.
http://panasonic.co.jp/pcc/products/en/eboard/ub-5838c_info.htm
*2: If an SD memory card has been formatted (ex. by the general formatting software of a computer), it oftentimes cannot
be recognized by this unit. To use the SD memory card with this unit, it must be reformatted to comply with SD memory
card specifications using the appropriate formatting software. You can also download the formatting software for the SD
memory card from the following site:
http://panasonic.jp/support/global/cs/sd/download/sd_formatter.html
2.2.3. Separately Available Item
Item UB-5338C/5338C-C/5338C-T UB-5338C-A/5338C-G/5338C-U/5338C-
CN
General Power Supply AC 100 to 120 V, 50/60 Hz AC 220 to 240 V, 50/60 Hz
Power Consumption (Operating/Standby) 0.70 A / 0.23 A 0.35 A / 0.15 A
External Dimensions (without Stand)
(Height x Width X Depth) 1,125 mm x 1,636 mm x 224 mm (44.30 inch x 64.41 inch x 8.82 inch)
External Dimensions (with Stand)
(Height x Width X Depth) 1,830 mm x 1,636 mm x 1,207 mm (72.05 inch x 64.41 inch x 47.52 inch)
Mass (including Stand) 26 kg (57.32 lb.)
Mass (excluding Stand) 36 kg (79.37 lb.)
Ambient Operating Conditions Temperature: 10 to 35°C (50 to 95°F)
Humidity: 30 to 80 % RH
Ambient Storage Conditions Temperature: -20 to 60°C (-4 to 140°F)
Humidity: 15 to 80 % RH
Display 1.8 inch Color LCD
Battery for Clock Lithium Coin Battery (CR2032) x 1
PC Interface Full Speed USB 2.0
Note: This unit does not function with Hi-Speed USB 2.0.
Input Block Panel Surfaces 2 (Endless Type)
Panel Dimensions (Height x Width) 838 mm x 1,378 mm (33.00 inch x 54.26 inch)
Scanning Area (Height x Width) 790 mm x 1,360 mm (31.11 inch x 53.55 inch)
Scanning System Contact Image Sensors
Scanning Modes Color / B/W
Scanning Size Standard-size only
Scanning Resolution (Height x Width) (Standard-size, A4)
Color / B/W: 2.2 x 2.2 dot/mm (56 x 56 dpi)
(Standard-size, Letter)
Color / B/W: 2.1 x 2.1 dot/mm (52 x 52 dpi)
Scanning Period Color: 30 sec
B/W: 20 sec
Output
Block Printer *1 Interface Full Speed USB 2.0
Support Printer
Language PCL 3 GUI
Paper Size A4/ Letter*
Note*: Letter size is for USA and Canada models.
Print Resolution 300 dpi
Continuous Copies 1 to 9 pages
USB Flash
Memory
Device*1
Interface Full Speed USB 2.0
Support Format FAT (FAT16) / FAT32 Format (Capacity: 32 GB Maximum)
Store File Format PDF / JPEG
SD Memory
Card *1 SD specifications Version 1.10
Note: SDHC Memory Card and SD I/O standard are not supported.
Support Format FAT16 *2 Format (Capacity: 2 GB Maximum)
Store File Format PDF / JPEG
Model No. Description Remarks
UE-608035 Stand
KX-B031 Markers Set of 10 black markers
KX-B032 Markers Set of 10 red markers
KX-B033 Markers Set of 10 blue markers
KX-B042 Erasers Set of 6 erasers
KX-B035 Marker and Eraser set Contains one black, one red, and one blue markers and one eraser

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2.3. External View

10
2.4. Control Panel Operation

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2.5. External Dimensions
2.5.1. UB-5838C

12
2.5.2. UB-5338C

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2.6. Main Components’ (Scanner Assy., PCB Assembly, and others)
Locations
7. POWER Board
8. CONTROL Board
11. Battery
Power Switch AC Inlet
10. LCD
9. PANEL Board
3. HOME SENSOR
Board
4. MOTOR DRIVE
Board
5. Motor
1. Scanner Assy.
(2. SCANNER Board)
Screen Feed Direction
Screen Film
6. Stand (Separately available)

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No. Components Descriptions
1 Scanner Assy. This assembly consists of LED Light-Guide, Lens, and Contact Image Sensors. A light through the
LED Light-Guide is reflected from the screen film surface.
Then the reflected light will reach the Contact Image Sensors (CISs) through the Lens.
These CISs will convert the light into electrical signals, and then will transmit the signals
to the SCANNER Board.
Then the SCANNER Board will convert the signals into image digital signals and then will transmit
the digital signals to the CONTROL Board.
Then the CONTROL Board will store them in its inner memories so that they can be downloaded to
a USB Flash Memory and a SD Card, or can be printed out with a printer.
2 SCANNER Board This board converts the signals into image digital signals, and then will transmit the digital signals to
the CONTROL Board.
3 HOME SENSOR Board This board detects the Home Marker’s position that tells the start -position of the scrolled screen film
to the Panaboard.
4 MOTOR DRIVE Board This board has the motor-drive circuits that allows the Screen Main-Roller to feed the screen film.
5 Motor Used to feed the screen film
6 Stand Panaboard Stand (separately available)
7 POWER Board This board supplies power to CONTROL Board, CIS, and other components to realize Panaboard
operation.
8 CONTROL Board This board operates to control and realize all Panaboard functions.
9 PANEL Board This board consists of operation keys and LCD device.
10 LCD This component is a display screen to indicate messages.
11 Battery Used to back up the setting on the clock

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3 Installation Instructions
The Panaboard is mounted on a wall or is installed to the Stand sold separately.
When mounting it on a wall, refer to Sec. 3.6 (Wall Mounting Construction).
When installing it to the Stand, refer to Operating Instructions for UB-5838C and UB-5338C.
3.1. Installation Requirements
This is a sophisticated piece of equipment, which somewhat depends on the surrounding conditions for optimum operation.
Attention to the following will result in more reliable and quality performance.
This model should not be installed in areas with the following condition.
(1) High temperature and humidity or low temperature and low humidity
(2) Direct exposure to sunlight
(3) Direct exposure to air conditioners, or close to heater ducts
(4) Uneven floor
3.2. Minimum Space Requirements
Refer to Sec. 2.5 “External Dimensions”.

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3.3. Installing
Before installing the Panaboard, assemble Wall-mounting Fixtures or optional Stand.
When using the Wall-mounting Fixtures, see Sec.3.6.
When using the optional Stand, refer to Operating Instructions for UB-5838C and UB-5338C.
3.3.1. Unpacking
1. Remove the Joints and Shipping Box.
Note:
UB-5838C has 12 Joints.
UB-5338C has 8 Joints.
Note:
1. When handling the screen unit, grasp the side cover on either side of screen. Do not grasp the screen film surface, as this
may scratch it.
2. When removing the shipping box, make sure that it does not strike the screen unit. (The screen unit may fall over.)
3. Remove the screen fixing tapes from top down slowly not to damage the screen film surface.
4. The shipping box, cushioning material, and other packing material will be necessary for repackaging this unit.
Do not throw them away.

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3.3.2. Included Accessories
The package includes the parts for setting up the unit shown below. Make sure that all of these parts are included in the package
before proceeding.

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3.3.3. Preparation
Note:
Make sure that the cushioning material and other packing
materials do not strike the screen film. (Contact may
damage the screen film.)
1. Collapse the shipping box.
2. Remove the protective plastic bag and lay down the unit onto the
shipping box with the screen film surface facing downward.

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3.3.4. Installing Panaboard on a wall
Note:
To remove the rivets, turn them counterclockwise with a
screwdriver. (The fixed part of the rivets will be raised.)
Note:
Ensure that the shafts fall into the grooves of the
Wall-mounting Fixtures. If the shafts do not fit to the
grooves, adjust the position of the Wall-mounting Fixtures.
Note:
The 4 Wall-mounting screws are not included with the elec-
tronic board. Please purchase M6-size screws appropriate
for your wall.
1. Remove the 4 rivets.
2. Hang the 2 Wall-mounting Shafts of the unit to the Wall-mounting
Fixtures.
3. Unscrew the 4 screws to remove the Cover Lower Assy.
4. Fasten the wall-mounting clasps of the unit securely to the wall
with the 4 appropriate Wall-mounting screws.
5. Attach the Cover Lower Assy. again.

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3.3.5. Installing Panaboard to the optional Stand
Note:
1. Use the washers included with the electronic board. Do
not use the washers included with Stand.
2. Do not tighten the screws too much. This may deform the
Stand.
3. By tightening the two screws with washers through holes
A and B, the unit will be positioned 100 mm (3 15/16")
higher than normal height (1,930 mm [6' 4"]).
1. Attach the optional Stand to the unit.
• Each Stand has 3 holes (A, B, C).
1) Attach the Stand to the unit with the locking caster up.
2) When attaching the unit to the Stand at normal height (1,830
mm [6' 2/32"]), tighten the 2 screws (included in the Stand) with
washers using the hexagonal wrench through holes A and C.
2. Stand the unit up.
3. Attach the rivets (included in the Stand) to the holes in the Stand
that are not already in use.
• Normal height: 2 places
• Higher than normal height: 4 places
4. Attach the clamp for the Power Cord to the upper side of the
Stand on the control box side.