Panasonic VL-VN1700 User manual

Operating Manual
Video Intercom System ― Control Box
Model No. VL-VN1700
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1.1 For Your Safety, page 8" before using this product.
PNMPR Software File Version 001.00000 or later
Manuals and supporting information are provided on the Panasonic Web site at:
http://panasonic.net/pcc/support/intercom/vn1900

Introduction
In This Manual
•The following abbreviations are used:
SIP extension → Extensions of the Control Box that use Session Initiation Protocol for communication.
•The suffix of each model number (e.g., VL-VN1700BX) is omitted.
•The following icons are used frequently.
ConditionsHints
!!
!!
Notice
•This Control Box supports SIP (Session Initiation Protocol) phones. However, some features may not be
available, depending on your telephone type.
•Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
–interoperability and compatibility with all devices and systems connected to this product
NOTES
•Some optional hardware, software, and features are not available in some countries/areas, or for some
models. Please consult your certified Panasonic dealer for more information.
•This manual provides basic information on how you can access commonly used Control Box functions
with KX-HDV series SIP phones. For detailed information about each feature or setting, follow the
instructions for your phone. For details about using other devices, refer to the documentation for those
devices.
•SIP extensions may become busy and you may not be able to make or receive calls, depending on the
network status.
•The contents of this manual apply to a certain software version, as indicated on the cover of this manual.
To confirm the software version, consult your dealer.
•Product specifications are subject to change without notice.
•The operations for SIP phones may differ from the steps in this manual, and may vary depending on the
type of telephone being used.
•To execute an operation, you may have to press the OK button after performing all the steps in the
operation.
Trademarks
•All trademarks identified herein are the property of their respective owners.
Open Source Software Notice
Parts of this product use open source software supplied based on the relevant conditions of the Free
Software Foundation's GPL and/or LGPL and other conditions. Please read all licence information and
copyright notices related to the open source software used by this product. This information is available at
the following web page:
http://panasonic.net/pcc/support/intercom/vn1900
At least three (3) years from delivery of this product, Panasonic System Networks Co., Ltd. will give to any
third party who contacts us at the contact information provided below, for a charge of no more than the cost
Introduction
2 Operating Manual

of physically distributing source code, a complete machine-readable copy of the corresponding source code
and the copyright notices covered under the GPL and the LGPL. Please note that software licensed under
the GPL and the LGPL is not under warranty.
http://panasonic.net/pcc/support/intercom/vn1900
Introduction
Operating Manual 3

Introduction
4 Operating Manual

Table of Contents
1 Operation ................................................................................................. 7
1.1 Before Operating the Telephones .................................................................................. 8
1.1.1 For Your Safety ............................................................................................................... 8
1.1.2 Important Safety Instructions ........................................................................................ 10
1.1.3 Precautions ................................................................................................................... 11
1.1.4 Data Security ................................................................................................................ 13
1.1.5 Before Operating the Telephones ................................................................................. 14
1.2 Making Calls .................................................................................................................. 18
1.3 Receiving Calls .............................................................................................................. 19
1.4 Before Leaving Your Desk ............................................................................................ 20
1.4.1 Forwarding Calls ........................................................................................................... 20
1.4.2 Refusing Incoming Calls (Do Not Disturb [DND]) ......................................................... 21
1.5 Using the Unified Messaging Features ....................................................................... 22
1.5.1 What is the Unified Messaging system? ....................................................................... 22
1.5.2 Logging in to and Configuring Your Mailbox ................................................................. 22
1.5.3 Message Playback and Related Features .................................................................... 24
1.5.4 Sending Messages ....................................................................................................... 29
1.5.5 Quick Reference ........................................................................................................... 31
1.6 User Device Management ............................................................................................. 34
1.6.1 Introduction to the User Container Feature .................................................................. 34
2 Manager Operation ............................................................................... 35
2.1 Configuring Unified Messaging Features ................................................................... 36
2.1.1 System Manager Features ........................................................................................... 36
3 Customising Your Profile ..................................................................... 39
3.1 System Programming Using My Portal ....................................................................... 40
3.1.1 User Programming ....................................................................................................... 40
4 Appendix ............................................................................................... 43
4.1 Troubleshooting ............................................................................................................ 44
4.1.1 Troubleshooting ............................................................................................................ 44
4.2 Feature Number Table ................................................................................................... 45
4.2.1 Feature Number Table .................................................................................................. 45
Table of Contents
Operating Manual 5

Table of Contents
6 Operating Manual

Section 1
Operation
This section shows you step by step how to use each
feature. Read this chapter to become familiar with the
many useful features of this Control Box.
Operating Manual 7

1.1 Before Operating the Telephones
1.1.1 For Your Safety
To prevent personal injury and/or damage to property, be sure to observe the following safety precautions.
The following symbols classify and describe the level of hazard and injury caused when this unit is
operated or handled improperly.
WARNING
This notice means that misuse could result in death
or serious injury.
CAUTION
This notice means that misuse could result in injury
or damage to property.
The following types of symbols are used to classify and describe the type of instructions to be
observed.
This symbol is used to alert users to a specific operating procedure that must not be
performed.
This symbol is used to alert users to a specific operating procedure that must be followed in
order to operate the unit safely.
WARNING
For All Telephone Equipment
•Do not allow rain to fall on the product or expose the product to moisture. Do not let water, oils, or other
liquids to splash onto the product. Such conditions can lead to fire or electric shock, and may impair the
performance of the product.
•Do not place the product on an unstable or uneven surface. If the product were to fall over, it may cause
injury or damage to the product.
•Do not allow anything to rest on the power cord. Do not locate the product where the power cord may be
stepped on or tripped on.
•Do not supply power to a combination of devices that exceeds the total rated capacity of the wall outlets
or extension cables used. If outlets, power strips, extension cords, etc. are used in a manner that exceeds
their rated capacity, they emit large amounts of heat, which could cause a fire.
1.1 Before Operating the Telephones
8 Operating Manual

•The product must only be installed and serviced by qualified service personnel. The product should be
used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or
modification can cause a fire, electric shock, or damage to the product.
•Follow all warnings and instructions marked on the product.
•Products that require a power source should only be connected to the type of electrical power supply
specified on the product label. If you are not sure of the type of power supply available, consult your
dealer or local power company.
•For safety purposes, some products are equipped with an earthed plug. If you do not have an earthed
outlet, please have one installed. Do not bypass this safety feature by tampering with the plug.
•Regularly clean dust off of all equipment. Excessive amounts of dust can lead to fire or electric shock,
and may impair the performance of the product.
•Unplug the product from the wall outlet and contact your dealer in the following cases:
a. When the power supply cord or plug is damaged or frayed.
b. If liquid has been spilled into the product.
c. If the product has been exposed to rain or water.
d. If the product does not operate according to the operating instructions. Adjust only the controls that
are explained in the operating instructions. Improper adjustment of other controls may result in
damage and may require service by a qualified technician to restore the product to normal operation.
e. If the product has been dropped or the cabinet has been damaged.
f. If product performance deteriorates.
For the Control Box
•Do not insert foreign objects of any kind into this product, as they may touch dangerous voltage points or
short out parts that could result in a fire or electric shock.
•Do not pull, bend, rest objects on, or chafe the power cord and plug. Damage to the power cord or plug
can cause fire or electric shock.
•Do not attempt to repair the power cord or plug. If the power cord or plug is damaged or frayed, contact
an authorised Panasonic Factory Service Centre for a replacement.
•When mounting the unit on a 19-inch rack, only use the 19-inch rack mounting equipment (attachment
bracket, screws) included with the unit.
•If damage to the unit exposes any internal parts, disconnect the power supply cord immediately and
return the unit to your dealer.
•Unplug this unit from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These
conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorised
Panasonic Factory Service Centre.
•This unit is equipped with an earthed plug. For safety reasons this plug must only be connected to an
earthed outlet that has been installed according to applicable regulations.
1.1.1 For Your Safety
Operating Manual 9

•Plug the power cord firmly into an AC outlet. Otherwise, it can cause fire or electric shock.
CAUTION
For All Telephone Equipment
•The product should be kept free of dust, moisture, high temperature (more than 40 ℃), and vibration, and
should not be exposed to direct sunlight.
•Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean
with abrasive powders or with chemical agents such as benzine or thinner. Do not use liquid cleaners or
aerosol cleaners.
For the Control Box
•The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near
the equipment and is easily accessible.
•Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it
from overheating, these openings must not be blocked or covered. The openings should never be
blocked by placing the product on a bed, sofa, rug, or other similar surface while in use. The product
should never be placed near or over a radiator or other heat source. This product should not be placed in
a sealed environment unless proper ventilation is provided.
•When this product is no longer in use, make sure to detach it from the rack.
•To protect this unit from static electricity, do not touch any external connectors of the unit.
Notice
For All Telephone Equipment
•Read and understand all instructions.
For the Control Box
•Keep the unit away from heating appliances and devices that generate electrical noise such as
fluorescent lamps, motors and televisions. These noise sources can interfere with the performance of
the unit.
Note
For All Telephone Equipment
•Never attempt to insert wires, pins, etc. into the vents or holes of the product.
1.1.2 Important Safety Instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the
risk of fire, electric shock and injury to persons, including the following:
•Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,
in a wet basement, or near a swimming pool.
1.1.2 Important Safety Instructions
10 Operating Manual

•Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from
lightning.
•Do not use a telephone in the vicinity of a gas leak to report the leak.
•Rack Mount Instructions—The following or similar rack-mount instructions are included with the
installation instructions:
a. Elevated Operating Ambient—If installed in a closed or multi-unit rack assembly, the operating ambient
temperature of the rack environment may be greater than room ambient. Therefore, consideration
should be given to installing the equipment in an environment compatible with the maximum ambient
temperature (Tma) specified by the manufacturer.
b. Reliable Earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular
attention should be given to supply connections other than direct connections to the branch circuit
(e.g., use of power strips).
SAVE THESE INSTRUCTIONS
1.1.3 Precautions
General information
•In the event of problems, you should contact your equipment supplier in the first instance.
Graphical symbols for use on equipment and their descriptions
Symbol Explanation Symbol Explanation
Alternating current (A.C.)
Class Ⅱ equipment (equipment in
which protection against electric
shock relies on Double Insulation or
Reinforced Insulation)
Direct current (D.C.) "ON" (power)
Protective earth "OFF" (power)
Protective bonding earth Stand-by (power)
Functional earth "ON"/"OFF" (power; push-push)
For indoor use only Caution, risk of electric shock
1.1.3 Precautions
Operating Manual 11

Disposal of Old Equipment and Batteries
(Only for European Union and countries with recycling systems)
1
2
These symbols (①, ②) on the products, packaging, and/or accompanying documents
mean that used electrical and electronic products and batteries must not be mixed with
general household waste.
For proper treatment, recovery and recycling of old products and batteries, please take
them to applicable collection points in accordance with your national legislation.
By disposing of them correctly, you will help to save valuable resources and prevent any
potential negative effects on human health and the environment.
For more information about collection and recycling, please contact your local
municipality.
Penalties may be applicable for incorrect disposal of this waste, in accordance with
national legislation.
For business users in the European Union
If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further
information.
Information on Disposal in other Countries outside the European Union
These symbols (①, ②) are only valid in the European Union. If you wish to discard these items, please
contact your local authorities or dealer and ask for the correct method of disposal.
Note for the battery symbol
This symbol (②) might be used in combination with a chemical symbol. In this case it complies with the
requirement set by the Directive for the chemical involved.
For users in India only
Declaration of Conformity with the requirements of the E-Waste (Management) Rules
The Product is in conformity with the requirements of the reduction of hazardous substances of the E-Waste
Rules.
The content of hazardous substance with the exemption of the applications listed in SCHEDULE II of the E-
Waste Rules:
1. Lead (Pb) – not over 0.1% by weight;
2. Cadmium (Cd) – not over 0.01% by weight;
3. Mercury (Hg) – not over 0.1% by weight;
4. Hexavalent chromium (Cr6+) – not over 0.1% by weight;
5. Polybrominated biphenyls (PBBs) – not over 0.1% by weight;
6. Polybrominated diphenyl ethers (PBDEs) – not over 0.1% by weight.
1.1.3 Precautions
12 Operating Manual

Disposal information
For the purpose of recycling to facilitate effective utilisation of resources, please return
this product to a nearby authorised collection centre, registered dismantler or recycler, or
Panasonic service centre when disposing of this product. Please see the Panasonic
website for further information on collection centres, etc., or call the toll-free number
below.
Website:
http://www.panasonic.com/in/corporate/sustainability/panasonic-india-i-recycle-program.html
Service helpline: 1800 103 1333 or 1800 108 1333
For users in New Zealand only
•This equipment shall not be set to make automatic calls to the Telecom ’111’ Emergency Service.
•The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted
that the item complies with minimum conditions for connection to its network. It indicates no endorsement
of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance
that any item will work correctly in all respects with another item of Telepermitted equipment of a different
make or model, nor does it imply that any product is compatible with all of Telecom’s network services.
•APPLICABLE ONLY TO TELECOM CUSTOMERS WHO HAVE AUTOMATIC ACCESS TO OTHER
CARRIERS FOR TOLL CALLS
When calling back a number from the Caller ID list, all numbers prefixed with "0 + AREA CODE" will be
automatically forwarded to your toll carrier. This includes numbers in your local calling area. The zero +
area code should either be removed when calling back local numbers, or check with your toll carrier that a
charge will not be levied.
•All persons using this device for recording telephone conversations shall comply with New Zealand law.
This requires that at least one party to the conversation is to be aware that it is being recorded. In
addition, the principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature
of the personal information collected, the purpose for its collection, how it is used, and what is disclosed
to any other party.
•The SLT ports are not specifically designed for 3-wire-connected equipment. 3-wire-connected equipment
might not respond to incoming ringing when attached to these ports.
1.1.4 Data Security
In order to use the Control Box safely and correctly, the Security Requirements below must be observed.
Failure to do so may result in:
•Loss, leakage, falsification or theft of user information.
•Illegal use of the Control Box by a third party.
•Interference or suspension of service caused by a third party.
What is User Information?
User Information is defined as:
1. Information stored on the Storage Memory Card:
System data and error data.
2. Information sent from the Control Box to a PC:
System data.
1.1.4 Data Security
Operating Manual 13

Requirements
1. The Storage Memory Card contains software for all the processes of the Control Box and all the
customer data. Therefore, do not allow unauthorised access to prevent data leakage.
2. Always make backups of data stored on the Storage Memory Card. For details, consult your dealer.
3. To prevent illegal access from the Internet, activate a Firewall.
4. To avoid unauthorised access and possible abuse of the Control Box, we strongly recommend:
a. Keeping the password secret.
b. Selecting a complex, random password that cannot be easily guessed.
c. Changing your password regularly.
5. Perform the following when sending the Control Box for repair or handing it over to a third party.
a. Make a backup of data stored on the Storage Memory Card.
b. Using a formatter, format the Storage Memory Card so that information cannot be retrieved from
it.
6. To prevent data leakage, render the Storage Memory Card physically unusable before disposal.
7. When user information is sent from the Control Box to a PC, the confidentiality of that information
becomes the responsibility of the customer. Before disposing of the PC, ensure that data cannot be
retrieved from it by formatting the hard disk and/or rendering it physically unusable.
1.1.5 Before Operating the Telephones
Supported Telephones
You can use KX-HDV series SIP phones with the Control Box.
Registration for your SIP Phone
Your SIP phone must be registered with the Control Box and assigned an extension number before initial
use, through system programming. To confirm the extension number, follow the instructions for your phone.
Feature Numbers
To use certain features, you need to enter specified feature numbers (and an additional parameter, if
required).
Feature numbers cannot be changed.
Examples
The displays and the illustrations shown as examples are from a telephone connected to the Control Box.
Restrictions
Some features may be restricted at your extension depending on system programming.
Icon Descriptions
The following icons show you the feature availability, notes and action to use the features.
Off-hook (One of the following).
•Lift the handset.
•Press the SP-PHONE button.
Talk or make an
announcement.
1.1.5 Before Operating the Telephones
14 Operating Manual

On-hook (One of the following).
•Hang up.
•Press the SP-PHONE button.
You will hear a confirmation
tone.
desired no.
Enter the required number.
<Example>
UM group’s floating
extension no.
Enter the UM group’s floating
extension number.
dial key
Press any dial key (0–9, ,
#).
extension no.
Dial an extension number.
HOLD
Press the HOLD button.
REDIAL
Press the REDIAL button.
System configuration
Fully expanded system example (up to 2000 SIP devices*1, requires control box)
R1 R2 R3
1 2
R1 R2 R3
1 2
Facility staff office Control box
E
B
A
F
I
J
K
LM
G
H
D
CN
*1 "SIP devices" include lobby stations, room monitors, door stations, and SIP phones.
1.1.5 Before Operating the Telephones
Operating Manual 15

Maximum number of devices
SIP devices
Item Maximum number of devices
A
Lobby station 50*1
2000
B
Room monitor*2 5 per room*3
C
Door station*2 1 per room
D
SIP phone 50*4
Other devices
Item Maximum number of devices
E
Control box 1
F
Switching hub*5 —
G
Computer (for
programming) —
H
Network video recorder —
I
Network camera 500*6
J
Access controller 1 per lobby station
K
Electric lock 1 per lobby station
1 per door station
L
Open door sensor 1 per lobby station
M
Power supply unit
1 per lobby station
1 per room monitor*2
1 per door station*2
1.1.5 Before Operating the Telephones
16 Operating Manual

Item Maximum number of devices
N
R1 R2 R3
1 2
Relay box 1 per door station*7
*1 Up to a combined total of 8 lobby station and door station cameras can be registered to a room monitor for easy camera
monitoring.
*2 If room monitors and door stations are not powered by Power over Ethernet (PoE), a power supply unit is required.
*3 Up to 256 rooms can have multiple room monitors. All other rooms can have only one room monitor. For more information, refer
to the documentation of the control box (PC Programming Manual).
*4 Up to 18 SIP phones can be registered to a room monitor for easy calling.
*5 If PoE-compatible switching hubs are used, they can supply power to room monitors and door stations.
*6 Up to 32 network cameras can be registered to a room monitor for easy camera monitoring.
*7 A relay box is used to connect an electric lock to a door station.
1.1.5 Before Operating the Telephones
Operating Manual 17

1.2 Making Calls
– Calling Another Extension
Calling Another Extension
To call an extension (Intercom Call)
Off-hook. Talk.Dial extension number.
extension no.
1.2 Making Calls
18 Operating Manual

1.3 Receiving Calls
Talk.
Off-hook.
•Hands-free Operation
You can receive a call and have a conversation in hands-free mode using the SP-PHONE
button.
1.3 Receiving Calls
Operating Manual 19

1.4 Before Leaving Your Desk
1.4.1 Forwarding Calls
– Forwarding Your Calls (Call Forwarding [FWD])
Forwarding Your Calls (Call Forwarding [FWD])
You can have your incoming calls forwarded to a specified destination.
All Calls:
All calls are forwarded. Preset extensions may also forward from their own receiving group.
Busy:
All calls are forwarded when your extension is busy.
No Answer:
All calls are forwarded when you do not answer the call within a specified time period.
Busy/No Answer (BSY/NA):
All calls are forwarded when you do not answer within a specified time period or when your extension is
busy.
•Incoming calls can be forwarded up to four times.
•You can set the UM group’s floating extension number as a forward destination.
To set/cancel
Enter #.On-hook. Enter destination extension number.
2
0
3
4
5
Cancel
All Calls
Busy
No Answer
Busy/No Answer
Enter required
number.
For "Cancel", go on-hook
directly after entering 0.
Off-hook.
2
Intercom Calls
Enter 71.
17
Enter 2.
destination
extension no.
C.Tone
1.4 Before Leaving Your Desk
20 Operating Manual