Panasonic KX-NCP500 Owner's manual

Pure IP-PBX
Feature Manual
Thank you for purchasing a Panasonic Pure IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-NCP500/KX-NCP1000: PBMPR Software File Version 7.0000 or later
KX-TDE100/KX-TDE200: PMMPR Software File Version 7.0000 or later
KX-TDE600: PGMPR Software File Version 7.0000 or later
Document Version: 2013-05
Model No. KX-NCP500/KX-NCP1000
KX-TDE100/KX-TDE200/KX-TDE600
http://www.panasonic-america.com

Introduction
About the Feature Manual
The Feature Manual is designed to serve as an overall reference describing the features of the Panasonic
Pure IP-PBX. It explains what the PBX can do, as well as how to obtain the most of its many features and
facilities.
The Feature Manual is divided into the following sections:
Sections 1 to 20, Features and Configurations
Describes the call handling, system configuration and administration features of the PBX.
Section 21, Appendix
Provides tables listing capacity of system resources, exclusive features for each PBX model, tone and ring
tone tables, and the revision history of this Feature Manual.
Index
An alphabetical listing of features and terms, as well as the page numbers of related sections.
References Found in the Feature Manual
Installation Manual References
The PBX Installation Manual provides instructions detailing the installation and maintenance of the PBX.
Sections from the Installation Manual are listed throughout the Feature Manual for your reference.
PC Programming Manual References
Commonly used settings can be programmed using the Maintenance Console (® 13.1.6 PC Programming).
These PC programming items are noted throughout the Feature Manual for your reference by title and System
Menu number.
PT Programming Manual References
Commonly used settings can be programmed using a display PT (® 13.1.32 PT Programming). These PT
programming items are noted throughout the Feature Manual for your reference by title and program number.
Feature Manual References
Related sections of the Feature Manual are listed for your reference.
Operating Manual References
The Operating Manual describes how users can access commonly used PBX features and functions with their
proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles.
Sections from the Operating Manual are listed throughout the Feature Manual for your reference.
Links to Other Pages and Manuals
If viewing this Feature Manual with a PC, certain items are linked to different sections of the Feature Manual
and other manuals. Click on a link to jump to that section.
Linked items include:
•Installation Manual References
•Feature Manual References
•Operating Manual References
•PT Programming References
•PC Programming References
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Introduction

Abbreviations
There are many abbreviations used in this manual (e.g., "PT", for proprietary telephone). Please refer to the
list in the next section for the meaning of each abbreviation.
Note
•The contents of this manual apply to PBXs with a certain software version, as indicated on the cover
of this manual. To confirm the software version of your PBX, see 2.7.1 Frequently Asked Questions
(FAQ) in the FAQ of the PC Programming Manual, or [190] Main Processing (MPR) Software Version
Reference in the PT Programming Manual.
•Some optional hardware, software, and features are not available in some areas, or for some PBX
models. Please consult your certified Panasonic dealer for more information.
•Product specifications are subject to change without notice. In some cases, additional information,
including updates to this and other manuals, is included in the Maintenance Console’s Information
before programming. Install the latest version of Maintenance Console to view this information.
•All system programming can be performed through PC programming (® 13.1.6 PC Programming).
However, only a subset can be performed through PT programming (® 13.1.32 PT Programming).
Throughout this manual, programming references are included as follows:
PC Programming
The number within the brackets indicates the System Menu number for the Maintenance Console.
® 8.1 [6-1] System Speed Dial— CO Line Access Number + Telephone Number
PT Programming
The number within the brackets indicates the programming number that is entered when performing
PT programming.
® [001] System Speed Dialing Number
For further details, please refer to the PC Programming Manual and PT Programming Manual.
•In this manual, KX-NT500 series mean KX-NT543, KX-NT546 and KX-NT560.
Safety Notices
Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent
damage to property.
The notices are classified as follows, according to the severity of injury or damage:
WARNING
This notice means that misuse could result in
death or serious injury.
CAUTION
This notice means that misuse could result in
injury or damage to property.
WARNING
Unplug the PBX from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise.
These conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an
authorized Panasonic Factory Service Center.
Other Information
Trademarks
•Microsoft and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United
States and/or other countries.
•The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by
Panasonic Corporation is under license.
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Introduction

•All other trademarks identified herein are the property of their respective owners.
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Introduction

List of Abbreviations
A
AA
Automated Attendant
ACD
Automatic Call Distribution
ANI
Automatic Number Identification
APT
Analog Proprietary Telephone
ARS
Automatic Route Selection
B
BGM
Background Music
C
CA
Communication Assistant
CCBS
Completion of Calls to Busy Subscriber
CDPG
Call Distribution Port Group
CF
Call Forwarding—QSIG
CLI
Calling Line Identification
CLIP
Calling Line Identification Presentation
CLIR
Calling Line Identification Restriction
CNIP
Calling Name Identification Presentation
CNIR
Calling Name Identification Restriction
COLP
Connected Line Identification Presentation
COLR
Connected Line Identification Restriction
CONP
Connected Name Identification Presentation
CONR
Connected Name Identification Restriction
COS
Class of Service
CPC
Calling Party Control
CS
Cell Station
CT
Call Transfer—QSIG
CTI
Computer Telephony Integration
D
DHCP
Dynamic Host Configuration Protocol
DID
Direct Inward Dialing
DIL
Direct In Line
DISA
Direct Inward System Access
DND
Do Not Disturb
DPT
Digital Proprietary Telephone
DSS
Direct Station Selection
DTMF
Dual Tone Multi-Frequency
E
EFA
External Feature Access
F
FWD
Call Forwarding
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List of Abbreviations

G
G-CO
Group-CO
I
ICD
Incoming Call Distribution
ICMP
Internet Control Message Protocol
IP-PT
IP Proprietary Telephone
IRNA
Intercept Routing—No Answer
ISDN
Integrated Services Digital Network
L
L-CO
Loop-CO
LCS
Live Call Screening
LED
Light Emitting Diode
N
NDSS
Network Direct Station Selection
O
OGM
Outgoing Message
OHCA
Off-hook Call Announcement
OPX
Off Premise Extension
P
PDN
Primary Directory Number
PIN
Personal Identification Number
PING
Packet Internet Grouper
PRI
Primary Rate Interface
PS
Portable Station
PT
Proprietary Telephone
S
S-CO
Single-CO
SDN
Secondary Directory Number
SIP
Session Initiation Protocol
SLT
Single Line Telephone
SMDR
Station Message Detail Recording
SNMP
Simple Network Management Protocol
SNTP
Simple Network Time Protocol
SVM
Simplified Voice Message
T
TAFAS
Trunk Answer from Any Station
TEI
Terminal Endpoint Identifier
TRG
Trunk Group
TRS
Toll Restriction
U
UCD
Uniform Call Distribution
V
VM
Voice Mail
VoIP
Voice over Internet Protocol
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List of Abbreviations

VPS
Voice Processing System
X
XDP
EXtra Device Port
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List of Abbreviations

Table of Contents
1 Features and Configurations—A ..........................................................13
1.1 A ........................................................................................................................................14
1.1.1 Absent Message .............................................................................................................14
1.1.2 Account Code Entry .......................................................................................................15
1.1.3 ARS (Automatic Route Selection) ..................................................................................16
1.1.4 Automatic Callback Busy (Camp-on) .............................................................................22
1.1.5 Automatic Extension Release ........................................................................................23
1.1.6 Automatic Fax Transfer ..................................................................................................23
1.1.7 Automatic Time Adjustment ...........................................................................................25
2 Features and Configurations—B ..........................................................27
2.1 B ........................................................................................................................................28
2.1.1 BGM (Background Music) ..............................................................................................28
3 Features and Configurations—C ..........................................................31
3.1 C ........................................................................................................................................32
3.1.1 CA (Communication Assistant) ......................................................................................32
3.1.2 Call Distribution Port Group ............................................................................................33
3.1.3 Caller ID .........................................................................................................................34
3.1.4 Caller Information before Executive Busy Override or Call Monitor ...............................40
3.1.5 Call Hold .........................................................................................................................40
3.1.6 Call Log, Incoming ..........................................................................................................43
3.1.7 Call Monitor ....................................................................................................................46
3.1.8 Call Park .........................................................................................................................47
3.1.9 Call Pickup .....................................................................................................................48
3.1.10 Call Splitting ...................................................................................................................51
3.1.11 Call Transfer ...................................................................................................................51
3.1.12 CALL WAITING FEATURES ..........................................................................................54
3.1.13 Call Waiting Tone ...........................................................................................................56
3.1.14 CELLULAR PHONE FEATURES ...................................................................................57
3.1.15 CLI (Calling Line Identification) Distribution ...................................................................58
3.1.16 CLIP (Calling Line Identification Presentation) ...............................................................59
3.1.17 CO Line Access ..............................................................................................................61
3.1.18 CO Line Call Limitation ...................................................................................................63
3.1.19 Conference .....................................................................................................................65
3.1.20 Conference Group Call ...................................................................................................66
3.1.21 Confirmation Tone ..........................................................................................................70
3.1.22 Consultation Hold ...........................................................................................................71
3.1.23 COS (Class of Service) ..................................................................................................71
3.1.24 CPC (Calling Party Control) Signal Detection ................................................................72
3.1.25 CTI (Computer Telephony Integration) ...........................................................................73
4 Features and Configurations—D ..........................................................75
4.1 D ........................................................................................................................................76
4.1.1 Data Line Security ..........................................................................................................76
4.1.2 DHCP (Dynamic Host Configuration Protocol) Assignment ...........................................76
4.1.3 Dial Mode Selection .......................................................................................................77
4.1.4 Dial Tone ........................................................................................................................77
4.1.5 Dial Tone Transfer ..........................................................................................................79
4.1.6 DID (Direct Inward Dialing) .............................................................................................80
4.1.7 DIL (Direct In Line) .........................................................................................................82
4.1.8 DISA (Direct Inward System Access) .............................................................................84
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4.1.9 Display Information .........................................................................................................95
4.1.10 DND (Do Not Disturb) .....................................................................................................96
4.1.11 Door Open ......................................................................................................................97
4.1.12 Doorphone Call ..............................................................................................................98
5 Features and Configurations—E ........................................................101
5.1 E ......................................................................................................................................102
5.1.1 EFA (External Feature Access) ....................................................................................102
5.1.2 Emergency Call ............................................................................................................103
5.1.3 Executive Busy Override ..............................................................................................103
5.1.4 Extension Dial Lock ......................................................................................................104
5.1.5 Extension Feature Clear ...............................................................................................105
5.1.6 Extension PIN (Personal Identification Number) ..........................................................106
5.1.7 Extension Port Configuration ........................................................................................108
5.1.8 External Relay ..............................................................................................................109
5.1.9 External Sensor ............................................................................................................110
6 Features and Configurations—F ........................................................113
6.1 F ......................................................................................................................................114
6.1.1 Fixed Buttons ...............................................................................................................114
6.1.2 Flash/Recall/Terminate ................................................................................................116
6.1.3 Flexible Buttons ............................................................................................................117
6.1.4 Flexible Numbering/Fixed Numbering ..........................................................................120
6.1.5 Floating Extension ........................................................................................................126
6.1.6 FWD (Call Forwarding) .................................................................................................127
6.1.7 FWD/DND Button, Group FWD Button ........................................................................131
7 Features and Configurations—G ........................................................135
7.1 G .....................................................................................................................................136
7.1.1 GROUP FEATURES ....................................................................................................136
8 Features and Configurations—H ........................................................141
8.1 H ......................................................................................................................................142
8.1.1 Hands-free Answerback ...............................................................................................142
8.1.2 Hands-free Operation ...................................................................................................143
8.1.3 Headset Operation .......................................................................................................143
8.1.4 HOSPITALITY FEATURES ..........................................................................................145
8.1.5 Host PBX Access Code (Access Code to the Telephone Company from a Host
PBX) .............................................................................................................................145
8.1.6 Hot Line ........................................................................................................................147
9 Features and Configurations—I ..........................................................149
9.1 I .......................................................................................................................................150
9.1.1 ICD GROUP FEATURES .............................................................................................150
9.1.2 ICD Group Features—Group Call Distribution .............................................................153
9.1.3 ICD Group Features—Log-in/Log-out ..........................................................................156
9.1.4 ICD Group Features—Outside Destinations ................................................................159
9.1.5 ICD Group Features—Overflow ...................................................................................161
9.1.6 ICD Group Features—Queuing ....................................................................................163
9.1.7 ICD Group Features—Supervisory ..............................................................................166
9.1.8 ICD Group Features—VIP Call ....................................................................................167
9.1.9 Idle Extension Hunting .................................................................................................168
9.1.10 INCOMING CALL FEATURES .....................................................................................170
9.1.11 Intercept Routing ..........................................................................................................173
9.1.12 Intercept Routing—No Destination ...............................................................................177
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9.1.13 Intercom Call ................................................................................................................178
9.1.14 Internal Call Block ........................................................................................................179
9.1.15 IP-PT (IP Proprietary Telephone) .................................................................................181
9.1.16 ISDN (INTEGRATED SERVICES DIGITAL NETWORK) FEATURES ........................182
10 Features and Configurations—L ........................................................185
10.1 L ......................................................................................................................................186
10.1.1 LED Indication ..............................................................................................................186
10.1.2 Line Preference—Incoming ..........................................................................................188
10.1.3 Line Preference—Outgoing ..........................................................................................189
10.1.4 Local Alarm Information ...............................................................................................190
11 Features and Configurations—M ........................................................193
11.1 M .....................................................................................................................................194
11.1.1 Manager Features ........................................................................................................194
11.1.2 MEMORY DIALING FEATURES ..................................................................................195
11.1.3 Message Waiting ..........................................................................................................197
11.1.4 Music on Hold ...............................................................................................................201
11.1.5 Mute .............................................................................................................................203
12 Features and Configurations—O ........................................................205
12.1 O .....................................................................................................................................206
12.1.1 Off-hook Monitor ...........................................................................................................206
12.1.2 OGM (Outgoing Message) ...........................................................................................206
12.1.3 OHCA (Off-hook Call Announcement) .........................................................................209
12.1.4 One-touch Dialing .........................................................................................................210
12.1.5 Operator Features ........................................................................................................210
13 Features and Configurations—P ........................................................213
13.1 P ......................................................................................................................................214
13.1.1 Paging ..........................................................................................................................214
13.1.2 Paralleled Telephone ...................................................................................................216
13.1.3 Password Security ........................................................................................................219
13.1.4 Pause Insertion ............................................................................................................220
13.1.5 PC Console/PC Phone .................................................................................................221
13.1.6 PC Programming ..........................................................................................................222
13.1.7 PDN (Primary Directory Number)/SDN (Secondary Directory Number)
Extension ......................................................................................................................225
13.1.8 Peer-to-Peer Connection ..............................................................................................230
13.1.9 PING (Packet Internet Groper) Confirmation ...............................................................231
13.1.10 Power Failure Restart ...................................................................................................231
13.1.11 Power Failure Transfer .................................................................................................232
13.1.12 Predialing .....................................................................................................................233
13.1.13 Printing Message ..........................................................................................................233
13.1.14 Privacy Release ...........................................................................................................234
13.1.15 PRIVATE NETWORK FEATURES ..............................................................................235
13.1.16 Private Network Features—Centralized Voice Mail .....................................................259
13.1.17 Private Network Features—NDSS (Network Direct Station Selection) ........................264
13.1.18 Private Network Features—Network ICD Group ..........................................................269
13.1.19 Private Network Features—PS Roaming by Network ICD Group ................................271
13.1.20 PRIVATE NETWORK FEATURES—QSIG ..................................................................272
13.1.21 Private Network Features—QSIG—CCBS (Completion of Calls to Busy
Subscriber) ...................................................................................................................274
13.1.22 Private Network Features—QSIG—CF (Call Forwarding) ...........................................275
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13.1.23 Private Network Features—QSIG—CLIP/COLP (Calling/Connected Line Identification
Presentation) and CNIP/CONP (Calling/Connected Name Identification
Presentation) ................................................................................................................276
13.1.24 Private Network Features—QSIG—CT (Call Transfer) ................................................278
13.1.25 Private Network Features—QSIG—Enhanced Features .............................................279
13.1.26 Private Network Features—VoIP (Voice over Internet Protocol) ..................................281
13.1.27 PS (Portable Station) ....................................................................................................287
13.1.28 PS—CO Status Display (KX-WT125/KX-WT126 only) ................................................289
13.1.29 PS—Directory ...............................................................................................................289
13.1.30 PS—Feature Buttons ...................................................................................................290
13.1.31 PS—Ring Group ...........................................................................................................290
13.1.32 PT Programming ..........................................................................................................294
14 Features and Configurations—Q ........................................................297
14.1 Q .....................................................................................................................................298
14.1.1 Quick Dialing ................................................................................................................298
14.1.2 Quick Setup ..................................................................................................................298
15 Features and Configurations—R ........................................................301
15.1 R ......................................................................................................................................302
15.1.1 Redial, Last Number .....................................................................................................302
15.1.2 Ring Tone Pattern Selection ........................................................................................303
15.1.3 Room Status Control ....................................................................................................305
16 Features and Configurations—S ........................................................307
16.1 S ......................................................................................................................................308
16.1.1 Self Labeling (KX-NT366/KX-NT560) ...........................................................................308
16.1.2 SIP (Session Initiation Protocol) Extension ..................................................................309
16.1.3 SIP Refer Transfer .......................................................................................................310
16.1.4 SMDR (Station Message Detail Recording) .................................................................311
16.1.5 SNMP (Simple Network Management Protocol) System Monitor ................................319
16.1.6 Special Carrier Access Code .......................................................................................321
16.1.7 Speed Dialing, Personal ...............................................................................................322
16.1.8 Speed Dialing, System .................................................................................................323
16.1.9 SVM (Simplified Voice Message) .................................................................................324
16.1.10 Syslog Record Management ........................................................................................330
17 Features and Configurations—T ........................................................333
17.1 T ......................................................................................................................................334
17.1.1 T1 Line Service ............................................................................................................334
17.1.2 TAFAS (Trunk Answer From Any Station) ...................................................................335
17.1.3 Tenant Service .............................................................................................................336
17.1.4 Timed Reminder ...........................................................................................................341
17.1.5 Time Service ................................................................................................................342
17.1.6 TRS (Toll Restriction) ...................................................................................................346
18 Features and Configurations—U ........................................................355
18.1 U ......................................................................................................................................356
18.1.1 Upgrading the Software ................................................................................................356
19 Features and Configurations—V ........................................................357
19.1 V ......................................................................................................................................358
19.1.1 Verification Code Entry .................................................................................................358
19.1.2 Virtual PS .....................................................................................................................359
19.1.3 Voice Mail (VM) Group .................................................................................................361
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19.1.4 Voice Mail DPT (Digital) Integration .............................................................................364
19.1.5 Voice Mail DTMF Integration ........................................................................................371
20 Features and Configurations—W .......................................................379
20.1 W .....................................................................................................................................380
20.1.1 Walking COS ................................................................................................................380
20.1.2 Walking Extension ........................................................................................................381
20.1.3 Walking Extension, Enhanced ......................................................................................382
20.1.4 Whisper OHCA .............................................................................................................383
20.1.5 Wireless XDP Parallel Mode ........................................................................................384
21 Appendix ...............................................................................................389
21.1 Capacity of System Resources ....................................................................................390
21.2 Tones/Ring Tones .........................................................................................................395
21.3 Supported Management Information Base (MIB) Table ............................................397
21.4 Revision History ............................................................................................................402
21.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 1.01xx ...............................402
21.4.2 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.02xx ...............................402
21.4.3 KX-NCP500/KX-NCP1000 PBMPR Software File Version 4.1xxx ...............................403
21.4.4 KX-NCP500/KX-NCP1000 PBMPR Software File Version 4.2xxx ...............................404
21.4.5 KX-NCP500/KX-NCP1000 PBMPR Software File Version 5.0xxx ...............................404
21.4.6 KX-NCP500/KX-NCP1000 PBMPR Software File Version 6.0xxx ...............................405
21.4.7 KX-NCP500/KX-NCP1000 PBMPR Software File Version 7.xxxx ...............................405
21.4.8 KX-TDE100/KX-TDE200 PMMPR Software File Version 2.0xxx .................................406
21.4.9 KX-TDE100/KX-TDE200 PMMPR Software File Version 2.01xx .................................406
21.4.10 KX-TDE100/KX-TDE200 PMMPR Software File Version 3.0xxx .................................407
21.4.11 KX-TDE100/KX-TDE200 PMMPR Software File Version 4.1xxx .................................408
21.4.12 KX-TDE100/KX-TDE200 PMMPR Software File Version 4.2xxx .................................409
21.4.13 KX-TDE100/KX-TDE200 PMMPR Software File Version 5.0xxx .................................409
21.4.14 KX-TDE100/KX-TDE200 PMMPR Software File Version 6.0xxx .................................410
21.4.15 KX-TDE100/KX-TDE200 PMMPR Software File Version 7.xxxx .................................410
21.4.16 KX-TDE600 PGMPR Software File Version 3.0xxx .....................................................411
21.4.17 KX-TDE600 PGMPR Software File Version 4.1xxx .....................................................412
21.4.18 KX-TDE600 PGMPR Software File Version 4.2xxx .....................................................412
21.4.19 KX-TDE600 PGMPR Software File Version 5.0xxx .....................................................413
21.4.20 KX-TDE600 PGMPR Software File Version 6.0xxx .....................................................414
21.4.21 KX-TDE600 PGMPR Software File Version 7.xxxx ......................................................414
Index............................................................................................................415
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Section 1
Features and Configurations—A
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1.1 A
1.1.1 Absent Message
Description
Extension users can prepare a brief text message (Absent Message) that will be displayed to other extension
users when they are called. These messages can explain the reason for their absence, and may be edited
through system programming and personal programming.
The following Absent Messages may be programmed:
Type Message
No. Message (Example) Description
System
message
1Will Return Soon Messages may be edited
through system programming.
They can be used by any
extension user.
2Gone Home
3At Ext %%%% (Extension
Number)
4Back at %%:%% (Hour:Minute)
5Out until %%/%% (Month/Day)
6In a Meeting
7
8
Personal
message
9 A message is programmable by
each extension through personal
programming (Personal Absent
Message), which can only be
used by that extension user.
Note
The "%" shown above indicates a parameter to be entered when assigning a message at an individual
extension.
Up to seven "%"s can be stored for each message.
Conditions
•An extension user can select only one Absent Message at a time. The selected message is displayed at
the extension while on-hook.
•The caller must use a display proprietary telephone (PT) to see the Absent Message.
PC Programming Manual References
4.9 [2-6-1] Numbering Plan—Main—Features— Absent Message Set / Cancel
6.1 [4-1-1] Wired Extension—Extension Settings—Option 3— Absent Message
6.10 [4-2-1] Portable Station—Extension Settings—Option 3— Absent Message
8.5 [6-5] Absent Message
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1.1.1 Absent Message

PT Programming Manual References
[008] Absent Message
Feature Manual References
21.1 Capacity of System Resources
Operating Manual References
1.3.1 Absent Message
3.1.2 Personal Programming
1.1.2 Account Code Entry
Description
An account code is used to identify outgoing CO line calls for accounting and billing purposes. The account
code is appended to the Station Message Detail Recording (SMDR) call record. For example, a firm can use
an account code for each client to determine which calls were made for which client, and can submit a bill to
the client according to the client’s account code as shown on the SMDR call record.
There are two methods of entering account codes explained below.
One of the methods is selected for each extension based on Class of Service (COS) programming.
Mode Description
Option An extension user can enter an account code, but is not required to.
Forced An extension user must always enter an account code before seizing
a CO line.
Conditions
•An account code can be stored in Memory Dialing (One-touch Dialing, for example).
•Account Button
A flexible button can be customized as the Account button. The Account button is used in place of the
feature number for entering an account code. This button is useful because it can be used at any time,
while feature number entry is allowed only when hearing a dial tone before seizing a CO line.
•Extension users can enter an account code at any time during a call, including after the call has been
disconnected and a reorder tone is heard. However, if an account code is entered after there is no longer
a reorder tone, the call will not be stored in the SMDR record.
•If an account code is entered more than once, the code entered last is logged in the SMDR.
•Even in Forced mode, emergency numbers can be dialed without an account code. (® 5.1.2 Emergency
Call)
•Proprietary telephone (PT) users can also enter an account code for incoming CO line calls during a
conversation.
•Verification Code Entry
To identify who made a CO line call for accounting and billing purposes, a verification code can be used.
This code can be used at any extension. (® 19.1.1 Verification Code Entry)
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1.1.2 Account Code Entry

PC Programming Manual References
4.9 [2-6-1] Numbering Plan—Main—Features— Account Code Entry
4.12 [2-7-1] Class of Service—COS Settings—CO & SMDR— Account Code Mode
PT Programming Manual References
[508] Account Code Mode
Feature Manual References
3.1.23 COS (Class of Service)
6.1.3 Flexible Buttons
16.1.4 SMDR (Station Message Detail Recording)
Operating Manual References
1.2.1 Making Calls
1.1.3 ARS (Automatic Route Selection)
Description
Different telephone carriers charge different rates for calls placed to different areas. Your PBX may use different
telephone carriers to make calls to different areas in an effort to reduce costs.
Automatic Route Selection (ARS) is a feature which automatically selects different carriers each time a CO
line call is made. In order to use ARS effectively, various ARS-related tables must be preprogrammed to tell
the PBX which calls should be placed using which carriers, during which time of day.
If you do not activate ARS, if ARS is bypassed, or if you do not use multiple carriers, CO line calls will be
connected via the carrier contracted for each line (default carrier).
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[Carrier Selection Procedure Flowchart]
The numbers in parentheses indicate the corresponding items found under [Programming Procedures] on the
following pages.
No
No (Normal CO Line Access)
No
No
Yes
Is the ARS mode (1) enabled?
An extension user accesses a CO
line and dials a telephone number.
Sends a
reorder tone.
Sends a
busy tone.
Checks the Routing Plan (4) to
determine which carrier to use.
Modifies the dialed number by
removing the digits and following
the modify commands (5).
Sends the modified number
to the CO line.
Yes
No
Is the carrier found in the
appropriate time block (4)?
Yes
Is the dialed number found in the
Leading Number Exception Table (2)?
No
Yes
(default)
Yes Is normal
CO Line Access
allowed?
Because all CO
lines are busy?
Yes
Is the dialed number found in
the Leading Number Table (3)?
No
Is there an available
trunk group (5)?
Yes
Sends the telephone
number by the Idle
Line Access.
Sends the telephone
number as dialed.
[Programming Procedures]
1. ARS Mode
ARS is turned on by selecting under which circumstances it operates – either when an extension user
makes a call using the Idle Line Access method, or when any CO Line Access method is used (® 3.1.17 CO
Line Access). ARS can also be turned off for the entire system.
® 10.1 [8-1] System Setting— ARS Mode
® [320] ARS Mode
2. Leading Number Exception Table
Once ARS is activated, store the telephone numbers that will bypass ARS in the Leading Number Exception
Table.
Note that the first few digits (leading number) of a telephone number, such as an area code or local
exchange, can also be stored, so that all calls to those areas or exchanges are exempted from ARS. Also
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1.1.3 ARS (Automatic Route Selection)

note that the CO Line Access number is always ignored by ARS and does not need to be programmed
here.
Calls that are exempt from ARS are connected to the user-selected line, via the default carrier for that line.
[Programming Example: ARS Leading Number Exception Table]
Location
No.
1
2
3
Leading No.
Exception *1
555
556
567
*1 ® 10.7 [8-6] Leading Number Exception
® [325] ARS Exception Number
In this example:
555, 556, and 567 are local exchanges. (555-XXXX, 556-XXXX, 567-XXXX)
These calls can be made using any carrier, and are therefore exempt from ARS.
3. Leading Number Table
Next, store the leading numbers of telephone numbers that should be routed by ARS, and assign a Routing
Plan to each leading number that will control how calls containing these leading numbers are routed.
When an extension user dials a number which contains a leading number stored in the ARS Leading
Number Table, the call will be routed the corresponding Routing Plan assigned here. Note that the CO
Line Access number is always ignored by ARS and does not need to be programmed here.
Before programming the details of each Routing Plan (explained below), you can simply assign here the
same Routing Plan number to all the different leading numbers which will be routed the same way.
If a dialed number matches two or more leading numbers stored in the ARS Leading Number Table, the
lowest numbered location will have priority.
[Programming Example: ARS Leading Number Table]
Location
No.
1
2
3
Leading
No.
*1
1212
01181
01144
Routing Plan
No.
*3
1
5
12
Additional
No. of Digits
*2
7
0
0
*1 ® 10.2 [8-2] Leading Number— Leading Number
® [321] ARS Leading Number
*2 ® 10.2 [8-2] Leading Number— Additional Number of Digits
*3 ® 10.2 [8-2] Leading Number— Routing Plan Number
® [322] ARS Routing Plan Table Number
Additional Number of Digits
In order for calls to be made using the desired carrier, telephone numbers dialed by extension users must
be modified to meet the criteria required by the carrier. (Refer to 5. Carrier Table.) This modification usually
involves removing digits and adding access codes to the beginning of the dialed number.
In situations where a preprogrammed number (such as an Itemized Billing Code) must be added
automatically after the telephone number that was dialed by the extension user, set the Additional Number
of Digits to a value greater than 0.
4. Routing Plan
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Since the preferred carrier may vary depending on the time of day, you can create an ARS-specific time
table and break each day of the week into different time blocks. A different carrier can then be assigned
to each time block.
Routing Plan Time Table: For each Routing Plan, a different carrier can be assigned for each time of day
and each day of the week. Each day can have up to four programmable time blocks.
Routing Plan Priority: For each Routing Plan, a different carrier can be assigned a different priority for
each time of day. Generally, the carrier assigned to priority 1 will be used, however, if the CO lines assigned
to this carrier are busy, a different available carrier will be used according to priority level.
ARS Leading Number Table
ARS Routing Plan No. 1
1
2
3
Location
No.
1212
01181
01144
Leading
No.
7
0
0
1
5
12
Additional No.
of Digits
Routing Plan
No.
Monday
Time Table
*1
Carrier
*2
Time Block A
Time Block B
Time Block C
Time Block D
Priority 1
Carrier A
Carrier A
Carrier C
Carrier J
Priority 2
Carrier M
Carrier M
Carrier M
Carrier M
9:00
12:00
17:00
23:00
*1 ® 10.4 [8-3] Routing Plan Time—Time Setting
® [330] ARS Routing Plan Time Table
*2 ® 10.5 [8-4] Routing Plan Priority
® [331–346] ARS Routing Plan Table (1–16) (KX-NCP500/KX-NCP1000/KX-TDE100/KX-TDE200 only)
® [347] ARS Routing Plan Table (1–48)
5. Carrier Table
Each carrier must be programmed in the Carrier Table. Here each carrier is assigned a carrier number,
name, the CO lines it is used with, etc.
® 10.6 [8-5] Carrier—Carrier
Carrier Name: Assign a name for the carrier. Used only as a reference.
Trunk Group: Assign the trunk groups which can be used when making calls via this carrier and the priority
in which they are selected. When using PC programming, trunk groups can be assigned to a carrier using
an on/off setting for each trunk group. They can also be given a priority setting (1–4) which decides the
order they are searched when seizing a line. If there are no available lines in the trunk groups set to priority
1–4, the other trunk groups set to on are searched in the order of smallest number first.
[Example]
Carrier
Priority Setting Trunk Groups Set
to On Searching Order
1 2 3 4
ABC 9 3 1 7 5, 7, 9, 11 9 ® 3 ® 1 ® 7 ® 5 ® 11
XYZ 12 4 None None 6, 10 12 ® 4 ® 6 ® 10
Carrier Access Code: Enter the carrier’s access code. Consult carrier for details.
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Removed Number of Digits: There may be circumstances where the user-dialed number must be
modified in order for the carrier to connect the call. In this case, enter here the number of digits to be
removed automatically from the beginning of the dialed number.
Modify Command: When a call is made using this carrier, the telephone number must be modified to meet
the criteria required by the carrier in order to connect the call. Program here the commands needed to
modify the user-dialed number as necessary.
[Command Explanation]
Command Description
Inserts the Carrier Access Code
Inserts the user-dialed number minus any removed digits
Analog Line: Inserts a pause
ISDN/T1 Line: Inserts a pause and changes dialing mode to tone (DTMF)
Inserts the Authorization Code for Tenant
Inserts the Authorization Code for Trunk Group
Inserts the Itemized Billing Code
You can enter any of these digits in a modify command
C
H
P
A
G
I
[0-9, , #]
[Programming Example: Carrier Table]
In this example
Dialed number: 9-1-212-555-5555
Modification:
9 1 2125555555 0880 2125555555
Remove 1 digit Add the Carrier Access Code
CO Line Access no. is ignored
Carrier A
1, 2, 3
0880
1
CH
Carrier Name
*1
Trunk Group
*2
Carrier Access Code
*3
Removed No. of Digits
*4
Modify Command
*5
Carrier J
4
0700
3
CPH
Carrier 1 Carrier 2
*1 ® 10.6 [8-5] Carrier—Carrier— Carrier Name
® [350] ARS Carrier Name
*2 ®10.6 [8-5] Carrier—TRG(Priority)
® 10.6 [8-5] Carrier—TRG 01–TRG 64 (KX-NCP500/KX-NCP1000/KX-TDE100/KX-TDE200), or TRG 01–TRG 96
(KX-TDE600)
®[351] ARS Trunk Group for Carrier Access
*3 ® 10.6 [8-5] Carrier—Carrier— Carrier Access Code
® [353] ARS Carrier Access Code
*4 ® 10.6 [8-5] Carrier—Carrier— Removed Number of Digits
® [352] ARS Removed Number of Digits for Carrier Access
*5 ® 10.6 [8-5] Carrier—Carrier— Modify Command
6. ARS Options
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