Panasonic KX-NS500 User manual

Hybrid IP-PBX
Model No. KX-NS500
Getting Started
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.2 For Your Safety (Page 5)" before using this product.
KX-NS500: PFMPR Software File Version 004.20000 or later.
Manuals and supporting information are provided on the Panasonic Web site at:
http://panasonic.net/pcc/support/pbx/

Table of Contents
1Before Installation ....................................................................................3
1.1 Outline ................................................................................................................................4
1.2 For Your Safety .................................................................................................................5
1.3 Unpacking ..........................................................................................................................7
2 Installation ................................................................................................9
2.1 Opening/Closing the Top Cover ....................................................................................10
2.2 Installing DSP Cards .......................................................................................................12
2.3 Frame Earth Connection ................................................................................................14
2.4 LAN Connection ..............................................................................................................14
2.4.1 LAN Connection for the Main Unit ..................................................................................14
2.4.2 LAN Connections for IP Telephones ..............................................................................16
2.5 Connecting Extension ....................................................................................................18
3 Before Programming .............................................................................19
3.1 Starting the PBX ..............................................................................................................20
3.2 PC Connection ................................................................................................................23
3.3 Starting Web Maintenance Console ..............................................................................24
4 Programming ..........................................................................................27
4.1 Programming the PBX ....................................................................................................28
4.1.1 Easy Setup Wizard .........................................................................................................28
4.1.2 Installing the Virtual IP Cards to the PBX .......................................................................34
4.1.3 Installing Additional Activation Keys ...............................................................................34
4.2 Programming SIP Trunks ...............................................................................................36
4.3 Assigning Networking Information to IP Telephones ..................................................38
4.3.1 Assigning IP Addressing Information .............................................................................38
4.3.2 Registering IP Telephones .............................................................................................53
5 Confirming the Connection ...................................................................59
5.1 Making and Receiving Calls ...........................................................................................60
2 Getting Started
Table of Contents

Section 1
Before Installation
Getting Started 3

1.1 Outline
This manual provides basic information about starting the PBX and using IP telephones.
Note
•In this manual, the suffix of each model number (e.g., KX-NS500NE) is omitted unless necessary.
•In this manual, terms are defined as follows:
IP-PT
IP Proprietary Telephone
SIP extension
Extensions of the PBX which use Session Initiation Protocol for communication.
SIP phone
KX-UT series SIP phone
Panasonic SIP Phone (P-SIP e.g,. KX-HDV series)
IP conferencing phone (e.g., KX-NT700)
Third party SIP phone (SIP hardphones/SIP softphones)
•Operation of the KX-NS0154 depends on the PBX software file version and the firmware version of the
KX-NS0154. You can confirm the compatibility on the Panasonic Web site:
http://panasonic.net/pcc/support/pbx/
About the Other Manuals
User Manual
Provides operating instructions for end users using IP-PTs, SIP phones, SLTs, PSs, or DSS Consoles.
Installation Manual
Provides instructions for installing the hardware and maintenance of the PBX.
Feature Guide
Describes all basic, optional and programmable features of the PBX.
PC Programming Manual
Provides step-by-step instructions for performing system programming using a PC.
PT Programming Manual
Provides step-by-step instructions for performing system programming using a PT.
Open Source Software
This product uses Open Source Software. For details, click the Information button in Web Maintenance
Console.
4 Getting Started
1.1 Outline

1.2 For Your Safety
To prevent personal injury and/or damage to property, be sure to observe the following safety precautions.
The following symbols classify and describe the level of hazard and injury caused when this unit is
operated or handled improperly.
WARNING
This notice means that misuse could result in death
or serious injury.
CAUTION
This notice means that misuse could result in injury
or damage to property.
The following types of symbols are used to classify and describe the type of instructions to be
observed.
This symbol is used to alert users to a specific operating procedure that must not be performed.
This symbol is used to alert users to a specific operating procedure that must be followed in
order to operate the unit safely.
Getting Started 5
1.2 For Your Safety

WARNING
•Proper earthing (connection to earth) is very important to reduce the risk to the user of electrocution or to
protect the PBX from the bad effects of external noise in the case of a lightning strike.
•The earthing wire of the AC cable has an effect against external noise and lightning strikes, but it may not
be enough to protect the PBX and to ensure electromagnetic compatibility. A permanent connection
between earth and the earth terminal of the PBX must be made.
•Make sure that the AC outlet is properly earthed, then securely connect the 3-pin AC plug including the
earthed pin.
CAUTION
•When installing or removing the optional service cards, do not put pressure on any parts of the mother
board. Doing so may result in damage to the PBX.
•Once you have started the PBX, if you unplug the PBX, do not initialise it again as described in "System
Initialisation Procedure". Otherwise, your programmed data will be cleared.
•Before opening the top cover, the AC power cord must be removed from the AC inlet.
•Disconnect the AC power source before servicing the equipment.
•For safety reasons, close the top cover and tighten the screws before operating the PBX.
•For earthing wire, green-and-yellow insulation is required, and the cross-sectional area of the conductor
must be more than 0.75 mm2 or 18 AWG.
•Use only the AC power cord included with the PBX. A certified power supply cord has to be used with this
equipment. The relevant national installation and/or equipment regulations shall be considered. A certified
power supply cord not lighter than ordinary polyvinyl chloride flexible cord according to IEC 60227
(designation H05VV-F 3G 0.75 mm²) shall be used.
•Before touching the product (PBX, cards, etc.), discharge static electricity by touching ground or wearing
an earthing strap. Failure to do so may cause the PBX to malfunction due to static electricity.
•When installing or removing the optional service cards, the power switch must be turned off, and the AC
power cord must be removed from the AC inlet.
•The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near
the equipment and is easily accessible.
WARNING
This is a class A product. In a domestic environment this product may cause radio interference in which
case the user may be required to take adequate measures.
6 Getting Started
1.2 For Your Safety

1.3 Unpacking
Check the package contents.
KX-NS500
Main Unit ´ 1
CD-ROM*1 (including manuals, etc.) ´ 1
AC power cord*2
Hook clip
19-inch rack attachment bracket x 2
Screw x 6 (For 19 inch rack)
Screw x 3 (For Wall Mounting)
Washer x 3 (For Wall Mounting)
*1 The number of included CD-ROMs varies according to the country/area.
*2 The PBX with the suffix LA is supplied with 2 types of AC power cord. Please use whichever is appropriate for the country/area.
KX-NS520
Expansion unit
CD-ROM(s)*1
AC power cord*2
Hook clip
Ferrite core x 2
19-inch rack attachment bracket x 2
Screw x 6 (For 19 inch rack)
Screw x 3 (For Wall Mounting)
Washer x 3 (For Wall Mounting)
*1 The number of included CD-ROMs varies according to the country/area.
*2 The PBX with the suffix LA is supplied with 2 types of AC power cord. Please use whichever is appropriate for the country/area.
Necessary items (not supplied):
•Earthing wire for PBX earth connection.
•Ethernet straight cables*1 for the LAN and PC connections.
•RJ45 connectors for the LAN and PC connections by Ethernet straight cables.
•Switching hubs and routers for VoIP network configuration.
*1 The cables should be 10BASE-T/100BASE-TX CAT 5 (Category 5) or higher, or 1000BASE-T CAT 5e (Enhanced Category 5) or
higher.
Getting Started 7
1.3 Unpacking

8 Getting Started
1.3 Unpacking

Section 2
Installation
Getting Started 9

2.1 Opening/Closing the Top Cover
Opening the Top Cover
KX-NS500/KX-NS520
CAUTION
Before opening the top cover, the AC power cord must be removed from the AC inlet.
1. Confirm that the power switch is turned off and disconnect the power cable.
Power Switch
Note
In order to turn off the PBX’s power, a system shutdown using Web Maintenance Console must first
be performed. For details, refer to "5.4 System Control—System Shutdown" in the PC Programming
Manual.
2. Turn the screws anticlockwise to loosen.
10 Getting Started
2.1 Opening/Closing the Top Cover

3. Slide the top cover then lift it off.
Closing the Top Cover
1. Place the top cover onto the PBX. Then slide the top cover until it closes properly.
2. Turn the screws clockwise to tighten.
CAUTION
For safety reasons, close the top cover and tighten the screws before operating the PBX.
Getting Started 11
2.1 Opening/Closing the Top Cover

2.2 Installing DSP Cards
CAUTION
•Before touching the product (PBX, cards, etc.), discharge static electricity by touching ground or
wearing an earthing strap. Failure to do so may cause the PBX to malfunction due to static electricity.
•When installing or removing the optional service cards, the power switch must be turned off.
•When installing or removing the optional service cards, do not put pressure on any parts of the mother
board. Doing so may result in damage to the PBX.
Note
Make sure the AC power cord is not connected to the AC inlet of the PBX.
A DSP card is a digital signal processor card with DSP resources that can be used for VoIP calls, conferences,
the Unified Messaging feature, and the DISA/OGM feature. The DSP card is compliant with ITU-T G. 729A
and G.711 codec methods.
12 Getting Started
2.2 Installing DSP Cards

Depending on the amount of your DSP resource needs, a DSP S, DSP M, or DSP L card can be installed. In
order to use VoIP features with the PBX, a DSP S, DSP M, or DSP L card must be installed in the DSP card
slot.
Note
•The DSP Resource Advisor can be used to calculate DSP resource usage easily. For details, refer to
"9.38.1.1 PBX Configuration—[1-5-1] Configuration—DSP Resource—Setting—DSP Resource
Advisor" in the PC Programming Manual.
•For details about the number of resources provided by each type of DSP card, refer to "4.3.3 DSP S
Card (KX-NS5110), DSP M Card (KX-NS5111), DSP L Card (KX-NS5112)" in the Installation Manual.
•For information about installing other optional service cards, refer to the Installation Manual.
Getting Started 13
2.2 Installing DSP Cards

2.3 Frame Earth Connection
KX-NS500/KX-NS520
1. Loosen the screw.
2. Insert an earthing wire (user-supplied).
3. Tighten the screw.
4. Connect the earthing wire to earth.
To earth
Screw
Earthing wire
WARNING
•Proper earthing (connection to earth) is very important to reduce the risk to the user of
electrocution or to protect the PBX from the bad effects of external noise in the case of a
lightning strike.
•The earthing wire of the AC cable has an effect against external noise and lightning strikes, but
it may not be enough to protect the PBX and to ensure electromagnetic compatibility. A
permanent connection between earth and the earth terminal of the PBX must be made.
CAUTION
For earthing wire, green-and-yellow insulation is required, and the cross-sectional area of the conductor
must be more than 0.75 mm2 or 18 AWG.
Notice
Be sure to comply with applicable local regulations (e.g., laws, guidelines).
2.4 LAN Connection
2.4.1 LAN Connection for the Main Unit
Connecting the Main Unit to the LAN
When the PBX is connected to the LAN for the first time, you must assign IP addressing information to the
PBX. Refer to "4.1 Programming the PBX" for instructions.
Note
Make sure to set the port of the switching hub that connects to the PBX to operate under "Auto
Negotiation" mode.
Connecting the PBX to a Switching Hub
1. Connect the cable to the LAN port of the PBX.
14 Getting Started
2.4.1 LAN Connection for the Main Unit

2. Connect the other end of the cable to the switching hub.
LAN Port
TX+
TX-
RX+
RX-
1
2
3
6
1
2
3
6
RX+
RX-
TX+
TX-
PCCTI Server
IP-PT
Switching Hub
IP Softphone,
CA Client PC
Switching Hub PBX (LAN Port)
Pin No.
Signal Name Signal Name
Pin No.
SIP Phone
IP-CS
Connection for 10BASE-T/100BASE-TX
Ethernet Cable
Trunk
Adaptor
SIP-CS
Getting Started 15
2.4.1 LAN Connection for the Main Unit

2.4.2 LAN Connections for IP Telephones
When an IP telephone is connected to the LAN and power is supplied for the first time, you will be prompted
to set network parameters. The network parameters must be set for the IP telephone before it can be used.
Refer to "4.3 Assigning Networking Information to IP Telephones" for instructions.
Connecting an IP Telephone to a Switching Hub
When connecting an IP telephone to the LAN, connect it to a switching hub.
Note
Since an IP softphone is installed and operates on a PC, the PC must be connected to the LAN to use the
IP softphone on the network.
The diagram below is for connecting an IP-PT to a switching hub. For SIP phones, refer to the documentation
of your SIP phone.
Example: KX-NT346
Ethernet Straight Cable
To a Switching Hub
16 Getting Started
2.4.2 LAN Connections for IP Telephones

Connecting an AC Adaptor to an IP Telephone
IP-PTs and some SIP phones comply with the IEEE 802.3af Power-over-Ethernet (PoE) standard. If PoE is
available on your network, these IP telephones can receive the necessary power supply from the network
through the network cable. In this case, no AC adaptor is needed for the IP telephones.
However, if PoE is not available, you will need to connect an AC adaptor to the IP telephone.
Note
Use only the specified type of AC adaptor for each IP telephone. For details, refer to the documentation of
your IP telephone.
Example: KX-NT346
AC Adaptor Cord
To Wall Socket
Getting Started 17
2.4.2 LAN Connections for IP Telephones

2.5 Connecting Extension
To SLT
To DPT
Regarding of the PIN assignment of RJ45 (PBX side), refer to the Installation Manual.
Example: KX-DT300 Series DPT Pin Assignments
TO MAIN UNIT
/ PABX
DPT and DSS Console
KX-T7000 Series SLT
H L
T R
H L
18 Getting Started
2.5 Connecting Extension

Section 3
Before Programming
Getting Started 19

3.1 Starting the PBX
WARNING
Make sure that the AC outlet is properly earthed, then securely connect the 3-pin AC plug including
the earthed pin.
CAUTION
•Use only the AC power cord included with the PBX.
•Before touching the product (PBX, cards, etc.), discharge static electricity by touching ground or
wearing an earthing strap. Failure to do so may cause the PBX to malfunction due to static electricity.
•Once you have started the PBX, if you unplug the PBX, do not initialise it again as described in "System
Initialisation Procedure". Otherwise, your programmed data will be cleared.
•The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located
near the equipment and is easily accessible.
Note
An Uninterruptible Power Supply (UPS) can be connected to the PBX. A UPS provides temporal power to
the PBX in the event of power failure.
Installing the Hook Clip for the AC Power Cord
1. Insert the hook clip into the hook clip hole.
Note
Use only the hook clip included with the PBX.
20 Getting Started
3.1 Starting the PBX