Panasonic KX-NCP500 User manual

Thank you for purchasing a Panasonic Pure IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-NCP500/KX-NCP1000: PBMPR Software File Version 4.1000 or later
KX-TDE100/KX-TDE200: PMMPR Software File Version 4.1000 or later
KX-TDE600: PGMPR Software File Version 4.1000 or later
Model No. KX-NCP500/KX-NCP1000
KX-TDE100/KX-TDE200/KX-TDE600
Pure IP-PBX
User Manual

Feature Highlights
IP Communication
This PBX supports IP communication using
a variety of IP telephones, such as the KX-NT300
series with Self Labelling and/or Bluetooth
wireless headsets, Panasonic IP Softphones
and SIP Extensions.
R
SIP Extension
IP Softphone
IP Proprietary
Telephone
If you are using a certain Panasonic telephone
that is equipped with a Navigator Key/Jog Dial
and a display, it helps you to access the desired
feature easily. Also, you will be informed of the
arrival of an incoming call or a message waiting
by the lamp if it is equipped.
ENTER
Navigator Key Jog Dial Message/Ringer Lamp
Easy Operation
Consult your dealer 1.1 Before Operating the Telephones
(Page 18)
This PBX supports the use of cellular phones
with the PBX. Cellular phones can make and
receive calls as if they were registered
extensions.
Cellular Phone Features
This PBX optionally supports a Portable Station
(PS) system. PSs can be used in the PBX
with other wired telephones.
Wireless System
1.16 Cellular Phone Features (Page 195) 1.8.12 Using Your PS in Parallel with a Wired
Telephone (Wireless XDP Parallel Mode)
(Page 145)
2 User Manual
Feature Highlights

You can set incoming calls to be redirected
to your message box to let callers leave voice
messages when you are unable to answer
the phone.
Hello, this
is 204. Please
leave your
message.
Built-in Simplified Voice Message
This PBX offers a built-in Call Centre feature
called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued
or redirected to a preprogrammed destination,
answered in order of priority and monitored by
a supervisor extension.
Queuing Customers
ICD Group
Call Centre
1.6.2 Using Voice Messaging (Built-in Simplified
Voice Message [SVM]) (Page 105)
1.9 Utilising the Call Centre (Page 147)
CA Client users can connect to the PBX without
using an external server. CA Client users can
make calls by clicking in a phonebook on their
PC, as well as use many other features.
PC
(Client)
PC
(Client)
Communication Assistant (CA)
This application can calculate call cost estimates
and track call activity for calls that are made
through the PBX. Installing the CA Call
Accounting web server software allows you to
access CA Call Accounting from any PC by using
a web client. You can sort and view, print, or
export call information with the web client.
CA Call Accounting
PC
(Client)
PC
(Client)
PC
(Web Server)
Consult your dealer Consult your dealer
In This Manual,
•The following abbreviations are used:
APT ® Analogue Proprietary Telephone
Display PT ® Proprietary Telephone with a Display
DPT ® Digital Proprietary Telephone
IP-PT ® IP Proprietary Telephone
PS ® Portable Station
PT ® Proprietary Telephone
SIP Extension ® Session Initiation Protocol Extension
SLT ® Single Line Telephone
•The suffix of each model number (e.g., KX-NCP500NE) is omitted.
•The illustrations of the PBX are based on the KX-NCP500.
User Manual 3
Feature Highlights

•The following icons are used frequently.
ConditionsHints
!!
!!
Notice
•This PBX supports SIP (Session Initiation Protocol) Extensions. However, some PBX features may not be
available for SIP Extensions, depending on your telephone type.
•Under power failure conditions, the connected telephones may not operate. Please ensure that a separate
telephone, not dependent on local power, is available for emergency use.
•Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
–interoperability and compatibility with all devices and systems connected to this product
–proper operation and compatibility with services provided by telecommunications companies over
connected networks
NOTES
•Some optional hardware, software, and features are not available in some countries/areas, or for some
PBX models. Please consult your certified Panasonic dealer for more information.
•This manual provides basic information on how you can access commonly used PBX functions with
proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles.
For detailed information about each feature or setting, consult your dealer.
•In this manual, several kinds of PTs appear, as follows:
–IP Proprietary Telephone (IP-PT)
–Digital Proprietary Telephone (DPT)
–Analogue Proprietary Telephone (APT)
–Proprietary Telephone with a Display (Display PT)
"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs,
such as IP-PTs, the available telephone types are clearly indicated.
•IP-PTs/SIP Extensions may become busy and you may not be able to make or receive calls, depending
on the network status.
•The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of
this manual. To confirm the software version of your PBX, consult your dealer.
•Product specifications are subject to change without notice.
•The buttons and operations for the KX-NT400 differ from those for the other PTs. KX-NT400 users should
refer to the Operating Instructions of the KX-NT400.
Notes for SIP Extension Users
Before using a SIP Extension, please read the following notes.
a. The following features are available for SIP Extension users:
–Making calls
–Answering calls
–Holding calls
–Transferring calls (You cannot go on-hook before the transferred party answers.)
b. The available operations using feature numbers are limited. Refer to the telephone types displayed at the
top left of each operation.
4 User Manual
Feature Highlights

c. A KX-HGT100 user can access some PBX features using the feature numbers. Some features are only
available when the firmware of the KX-HGT100 and the MPR software file version of the PBX are upgraded
to their latest versions. Refer to "1.15.1 Operation List". For more details, consult your dealer.
d. A KX-HGT100 user can store and dial phone numbers in his/her telephone for personal use through
KX-HGT100 programming.
e. The tones listed in "4.3.1 What is This Tone?" are not available for SIP Extension users. Tones or the tone
types may vary depending on the type of telephone being used. For example, when you put a call on hold,
a specific tone for the SIP Extension may be heard, or no tone may be heard.
f. Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to activate
Automatic Callback Busy, will be ignored.
g. The operations for SIP Extensions may differ from the steps in this manual, and may vary depending on
the type of telephone being used.
User Manual 5
Feature Highlights

Safety Notices
Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent
damage to property.
The notices are classified as follows, according to the severity of injury or damage:
WARNING This notice means that misuse could result in death or serious injury.
CAUTION This notice means that misuse could result in injury or damage to
property.
Trademarks
•The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by
Panasonic Corporation is under licence.
•All other trademarks identified herein are the property of their respective owners.
6 User Manual
Feature Highlights

Important Safety Instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk
of fire, electric shock and injury to persons, including the following:
•Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,
in a wet basement, or near a swimming pool.
•Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from
lightning.
•Do not use a telephone in the vicinity of a gas leak to report the leak.
[For KX-NCP Series PBX Users Only]
Rack Mount Instructions—The following or similar rack-mount instructions are included with the installation
instructions:
a. Elevated Operating Ambient—If installed in a closed or multi-unit rack assembly, the operating ambient
temperature of the rack environment may be greater than room ambient. Therefore, consideration should
be given to installing the equipment in an environment compatible with the maximum ambient temperature
(Tma) specified by the manufacturer.
b. Reliable Earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular attention
should be given to supply connections other than direct connections to the branch circuit (e.g., use of power
strips).
SAVE THESE INSTRUCTIONS
User Manual 7
Important Safety Instructions

Important Information
SAVE THESE INSTRUCTIONS
WARNING
SAFETY REQUIREMENTS
For All Telephone Equipment
•The product must only be installed and serviced by qualified service personnel. The product should be
used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or
modification can cause a fire, electric shock, or damage to the product.
•Do not allow rain to fall on the product or expose the product to moisture. Do not let water, oils, or other
liquids to splash onto the product. Such conditions can lead to fire or electric shock, and may impair the
performance of the product.
•Follow all warnings and instructions marked on the product.
•Do not place the product on an unstable or uneven surface. If the product were to fall over, it may cause
injury or damage to the product.
•Products that require a power source should only be connected to the type of electrical power supply
specified on the product label. If you are not sure of the type of power supply to your home, consult your
dealer or local power company.
•For safety purposes some products are equipped with an earthed plug. If you do not have an earthed outlet,
please have one installed. Do not bypass this safety feature by tampering with the plug.
•Do not allow anything to rest on the power cord. Do not locate the product where the power cord may be
stepped on or tripped on.
•Do not supply power to a combination of devices that exceeds the total rated capacity of the wall outlets
or extension cables used. If outlets, power strips, extension cords, etc. are used in a manner that exceeds
their rated capacity, they emit large amounts of heat, which could cause a fire.
•Regularly clean dust off of all equipment. Excessive amounts of dust can lead to fire or electric shock, and
may impair the performance of the product.
•Unplug the product from the wall outlet and contact your dealer in the following cases:
a. When the power supply cord or plug is damaged or frayed.
b. If liquid has been spilled into the product.
c. If the product has been exposed to rain or water.
d. If the product does not operate according to the operating instructions. Adjust only the controls that are
explained in the operating instructions. Improper adjustment of other controls may result in damage
and may require service by a qualified technician to restore the product to normal operation.
e. If the product has been dropped or the cabinet has been damaged.
f. If product performance deteriorates.
For the PBX
•If damage to the unit exposes any internal parts, disconnect the power supply cord immediately and return
the unit to your dealer.
•Unplug the unit(s) from the AC outlet if the system emits smoke, an abnormal smell or makes unusual
noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an
authorised Panasonic Factory Service Centre.
•This unit is equipped with an earthed plug. For safety reasons this plug must only be connected to an
earthed outlet that has been installed according to applicable regulations.
•Do not insert objects of any kind into this product, as they may touch dangerous voltage points or short out
parts that could result in a fire or electric shock.
8 User Manual
Important Information

[For KX-NCP Series PBX Users Only]
•Only use the 19-inch rack mounting equipment (attachment bracket, screws) included with the PBX.
[For KX-TDE Series PBX Users Only]
•Do not dispose of batteries in a fire, as they may explode. Dispose according to local regulations.
CAUTION
SAFETY REQUIREMENTS
For All Telephone Equipment
•The product should be kept free of dust, moisture, high temperature (more than 40 °C), and vibration, and
should not be exposed to direct sunlight.
•Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean
with abrasive powders or with chemical agents such as benzene or thinner. Do not use liquid cleaners or
aerosol cleaners.
For the PBX
•When relocating the equipment, first disconnect the telecom connection before disconnecting the power
connection. When the unit is installed in the new location, reconnect the power first, and then reconnect
the telecom connection.
•The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near
the equipment and is easily accessible.
•Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it
from overheating, these openings must not be blocked or covered. The openings should never be blocked
by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never
be placed near or over a radiator or other heat source. This product should not be placed in a sealed
environment unless proper ventilation is provided.
•When this product is no longer in use, make sure to detach it from the rack (for KX-NCP series PBXs)/wall
(for KX-TDE series PBXs).
•To protect this unit from static electricity, do not touch any external connectors of the unit.
SECURITY REQUIREMENTS
In order to use the PBX safely and correctly the Security Requirements below must be observed. Failure to do
so may result in:
•Loss, leakage, falsification or theft of user information.
•Illegal use of the PBX by a third party.
•Interference or suspension of service caused by a third party.
What is User Information?
User Information is defined as:
1. Information stored on the SD Memory Card:
Phonebook data, user IDs, system settings data, passwords (User/Administrator/Installer), Personal
Identification Numbers (PINs), etc.
2. Information sent from the PBX to a PC or other external device:
Phone call data (including telephone numbers of outside parties), call charge data, etc.
Requirements
User Manual 9
Important Information

1. The SD Memory Card contains software for all the processes of the PBX and all customer data. It can be
easily removed and taken away from the PBX by a third party. Therefore, do not allow unauthorised access
to prevent data leakage.
2. Always make backups of data stored on the SD Memory Card. For details, consult your dealer.
3. To prevent illegal access from the Internet, activate a Firewall.
4. To avoid unauthorised access and possible abuse of the PBX, we strongly recommend:
a. Keeping the password secret.
b. Selecting a complex, random password that cannot be easily guessed.
c. Changing your password regularly.
5. Perform the following when sending the PBX for repair or handing it over to a third party.
a. Make a backup of data stored on the SD Memory Card.
b. Using an SD formatter, format the SD Memory Card so that information cannot be retrieved from it.
6. To prevent data leakage, render the SD Memory Card physically unusable before disposal.
7. When user information is sent from the PBX to a PC or other external device, the confidentiality of that
information becomes the responsibility of the customer. Before disposing of the PC or other external device,
ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it physically
unusable.
Notice
SAFETY REQUIREMENTS
For All Telephone Equipment
•Read and understand all instructions.
For the PBX
•Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent
lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX.
•If you are having problems making calls to outside destinations, follow this procedure to test the outside
lines:
1. Disconnect the PBX from all outside lines.
2. Connect known working single line telephones (SLTs) to those outside lines.
3. Make a call to an external destination using those SLTs.
If a call cannot be carried out correctly, there may be a problem with the outside line that the SLT is
connected to. Contact your telephone company.
If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the
outside lines until it has been serviced by an authorised Panasonic Factory Service Centre.
Notes
SAFETY REQUIREMENTS
For All Telephone Equipment
•Never attempt to insert wires, pins, etc. into the vents or holes of the product.
10 User Manual
Important Information

Attention
•When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.
•For users of PC Phone (Free Licence Version) shipped with KX-DT301/KX-T7601 USB Module:
All features of the PC Phone software are available for 90 days from the date of installation.
After this period expires, the following buttons on the Operation Screen will become unavailable:
–Recording
–TAM
–Voice Memo
–Text Memo
–Speed
To continue using any of the corresponding features after the trial period, please purchase KX-TDA0350
(PC Phone, 5 licences).
For users in the European Union only
Information for Users on Collection and Disposal of Old Equipment and used Batteries
These symbols on the products, packaging, and/or accompanying documents mean that
used electrical and electronic products and batteries should not be mixed with general
household waste.
For proper treatment, recovery and recycling of old products and used batteries, please take
them to applicable collection points, in accordance with your national legislation and the
Directives 2002/96/EC and 2006/66/EC.
By disposing of these products and batteries correctly, you will help to save valuable
resources and prevent any potential negative effects on human health and the environment
which could otherwise arise from inappropriate waste handling.
For more information about collection and recycling of old products and batteries, please
contact your local municipality, your waste disposal service or the point of sale where you
purchased the items.
Penalties may be applicable for incorrect disposal of this waste, in accordance with national
legislation.
For business users in the European Union
If you wish to discard electrical and electronic equipment, please contact your dealer or
supplier for further information.
Information on Disposal in other Countries outside the European Union
These symbols are only valid in the European Union. If you wish to discard these items,
please contact your local authorities or dealer and ask for the correct method of disposal.
Note for the battery symbol (bottom two symbol examples):
This symbol might be used in combination with a chemical symbol. In this case it complies
with the requirement set by the Directive for the chemical involved.
For users in New Zealand only
•This equipment shall not be set to make automatic calls to the Telecom ’111’ Emergency Service.
•The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted
that the item complies with minimum conditions for connection to its network. It indicates no endorsement
of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance
User Manual 11
Attention

that any item will work correctly in all respects with another item of Telepermitted equipment of a different
make or model, nor does it imply that any product is compatible with all of Telecom’s network services.
•APPLICABLE ONLY TO TELECOM CUSTOMERS WHO HAVE AUTOMATIC ACCESS TO OTHER
CARRIERS FOR TOLL CALLS
When calling back a number from the Caller ID list, all numbers prefixed with "0 + AREA CODE" will be
automatically forwarded to your toll carrier. This includes numbers in your local calling area. The zero +
area code should either be removed when calling back local numbers, or check with your toll carrier that
a charge will not be levied.
•All persons using this device for recording telephone conversations shall comply with New Zealand law.
This requires that at least one party to the conversation is to be aware that it is being recorded. In addition,
the principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the
personal information collected, the purpose for its collection, how it is used, and what is disclosed to any
other party.
12 User Manual
Attention

Table of Contents
1Operation ................................................................................................17
1.1 Before Operating the Telephones .................................................................................18
1.1.1 Before Operating the Telephones ..................................................................................18
1.2 Making Calls ....................................................................................................................31
1.2.1 Basic Calling ...................................................................................................................31
1.2.2 Easy Dialling ...................................................................................................................36
1.2.3 Redial .............................................................................................................................40
1.2.4 When the Dialled Line is Busy or There is No Answer ...................................................41
1.2.5 Accessing the ISDN Service (ISDN Service Access) .....................................................49
1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice) ....................................50
1.2.7 Calling without Restrictions ............................................................................................51
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access
[DISA]) ............................................................................................................................52
1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote
Setting) ...........................................................................................................................55
1.3 Receiving Calls ................................................................................................................56
1.3.1 Answering Calls ..............................................................................................................56
1.3.2 Answering Hands-free (Hands-free Answerback) ..........................................................57
1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) ......................................58
1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station
[TAFAS]) .........................................................................................................................59
1.3.5 Using the ANSWER/RELEASE Button ..........................................................................60
1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) ....................62
1.4 During a Conversation ....................................................................................................63
1.4.1 Transferring a Call (Call Transfer) ..................................................................................63
1.4.2 Holding a Call .................................................................................................................68
1.4.3 Talking to Two Parties Alternately (Call Splitting) ..........................................................73
1.4.4 Answering Call Waiting ..................................................................................................75
1.4.5 Multiple Party Conversation ...........................................................................................80
1.4.6 Mute ...............................................................................................................................89
1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) .............................90
1.4.8 Using the Headset (Headset Operation) ........................................................................91
1.5 Using a PDN/SDN Button ...............................................................................................93
1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN)
Extension ........................................................................................................................93
1.6 Before Leaving Your Desk .............................................................................................97
1.6.1 Forwarding Calls ............................................................................................................97
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) ............................105
1.6.3 Showing a Message on the Caller’s Telephone Display (Absent Message) ................116
1.6.4 Preventing Other People from Using Your Telephone (Extension Dial Lock) ..............118
1.7 Making/Answering an Announcement ........................................................................120
1.7.1 Paging ..........................................................................................................................120
1.7.2 Answering/Denying a Paging Announcement ..............................................................122
1.7.3 Making a Conference Group Call .................................................................................123
1.8 Setting the Telephone According to Your Needs ......................................................130
1.8.1 Setting the Alarm (Timed Reminder) ............................................................................130
1.8.2 Refusing Incoming Calls (Do Not Disturb [DND]) .........................................................132
1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper
OHCA) ..........................................................................................................................136
1.8.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/
Connected Line Identification Presentation [CLIP/COLP]) ...........................................137
User Manual 13
Table of Contents

1.8.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone
(Connected Line Identification Restriction [COLR]) ......................................................138
1.8.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line
Identification Restriction [CLIR]) ...................................................................................139
1.8.7 Preventing Other People from Joining Your Conversation (Executive Busy Override
Deny) ............................................................................................................................140
1.8.8 Turning on the Background Music (BGM) ....................................................................141
1.8.9 Protecting Your Line against Notification Tones (Data Line Security) ..........................142
1.8.10 Checking the Time Service Status ...............................................................................143
1.8.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) ..............................144
1.8.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel
Mode) ...........................................................................................................................145
1.8.13 Clearing Features Set at Your Extension (Extension Feature Clear) ...........................146
1.9 Utilising the Call Centre ................................................................................................147
1.9.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) .....................147
1.9.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming
Call Distribution Group Monitor) ...................................................................................150
1.9.3 Forwarding a Waiting Call (Manual Queue Redirection) ..............................................153
1.10 Using User-supplied Equipment ..................................................................................154
1.10.1 If a Doorphone/Door Opener is Connected ..................................................................154
1.10.2 If an External Relay is Connected ................................................................................156
1.10.3 If an External Sensor is Connected ..............................................................................157
1.10.4 If a Host PBX is Connected ..........................................................................................158
1.10.5 If a Voice Processing System is Connected .................................................................159
1.11 Administrative Features ...............................................................................................166
1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) ..................166
1.11.2 Recording Information Using Preprogrammed Messages (Printing Message) ............173
1.12 Exchanging the Settings between Extensions ...........................................................174
1.12.1 Walking Extension ........................................................................................................174
1.12.2 Enhanced Walking Extension .......................................................................................175
1.13 Using a Display Proprietary Telephone ......................................................................177
1.13.1 Using the Call Log ........................................................................................................177
1.13.2 Using the Directories ....................................................................................................180
1.13.3 Accessing System Features (System Feature Access) ...............................................188
1.14 Using an IP Proprietary Telephone .............................................................................189
1.14.1 Self Labelling (KX-NT366 only) ....................................................................................189
1.15 Using a KX-HGT100 SIP Extension .............................................................................190
1.15.1 Operation List ...............................................................................................................190
1.15.2 Speed Dialling ..............................................................................................................193
1.15.3 Displaying Your Telephone Number on the Called Party’s Telephone ........................194
1.16 Cellular Phone Features ...............................................................................................195
1.16.1 Cellular Phone Features ...............................................................................................195
2 Manager Operation ..............................................................................199
2.1 Control Features ...........................................................................................................200
2.1.1 Extension Control .........................................................................................................200
2.1.2 Time Service Mode Control ..........................................................................................201
2.1.3 Restriction Level Control (Dial Tone Transfer) .............................................................203
2.1.4 Turning on the External Background Music (BGM) ......................................................204
2.1.5 Recording Outgoing Messages (OGM) ........................................................................205
2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) .....................208
2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor ......................................209
3 Customising Your Phone & System ...................................................211
3.1 Customising Your Phone (Personal Programming) ..................................................212
14 User Manual
Table of Contents

3.1.1 Customising Your Phone (Personal Programming) .....................................................212
3.1.2 Settings on the Programming Mode .............................................................................214
3.1.3 Customising the Buttons ..............................................................................................224
3.2 Manager Programming .................................................................................................229
3.2.1 Programming Information .............................................................................................229
3.2.2 Manager Programming .................................................................................................230
3.3 Customising Your System (System Programming) ...................................................232
3.3.1 Programming Information .............................................................................................232
3.3.2 System Programming ...................................................................................................235
4 Appendix ...............................................................................................239
4.1 Troubleshooting ............................................................................................................240
4.1.1 Troubleshooting ............................................................................................................240
4.2 Feature Number Table ..................................................................................................244
4.2.1 Feature Number Table .................................................................................................244
4.3 What is This Tone? .......................................................................................................256
4.3.1 What is This Tone? ......................................................................................................256
4.4 Revision History ............................................................................................................260
4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.0xxx ...............................260
4.4.2 KX-NCP500/KX-NCP1000 PBMPR Software File Version 4.1xxx ...............................261
4.4.3 KX-TDE100/KX-TDE200 PMMPR Software File Version 2.01xx .................................262
4.4.4 KX-TDE100/KX-TDE200 PMMPR Software File Version 3.0xxx .................................263
4.4.5 KX-TDE100/KX-TDE200 PMMPR Software File Version 4.1xxx .................................264
4.4.6 KX-TDE600 PGMPR Software File Version 3.0xxx .....................................................265
4.4.7 KX-TDE600 PGMPR Software File Version 4.1xxx .....................................................266
Index............................................................................................................267
User Manual 15
Table of Contents

16 User Manual
Table of Contents

Section 1
Operation
This chapter shows you step by step how to use each
feature. Read this chapter to become familiar with the
many useful features of this PBX.
User Manual 17

1.1 Before Operating the Telephones
1.1.1 Before Operating the Telephones
What Kind of Telephone Can Be Used?
You can use the following types of telephone with this PBX:
•Panasonic IP Proprietary Telephone (IP-PT)
(e.g., KX-NT346 or KX-NT366)
•SIP Extension
(e.g., KX-HGT100)
•Panasonic Proprietary Telephone (PT)
(e.g., KX-T7636 or KX-DT346)
•Panasonic Portable Station (PS)
(e.g., KX-TCA255 or KX-TD7690)
•Single Line Telephone (SLT)
(e.g., rotary pulse telephone)
Which features are available depend on the type of telephone being used. If you are using a Panasonic
proprietary telephone with a special feature button such as
REDIAL
or a display (Display PT) or both, you can
follow the operation with the button or display messages for easy programming. If you use a large display
telephone (e.g., KX-NT346 or KX-T7636), you can follow the displayed messages to use the features. If your
telephone does not have feature buttons and/or a display, you may operate the PBX by entering a feature
number instead. Follow the operation for your type of telephone. If you use a Console, you can use the buttons
on the Console as the buttons on the connected proprietary telephone.
•If you use a Panasonic
proprietary telephone which does
not have feature buttons, you
may change one of the unused
flexible buttons to a feature
button. Refer to
"3.1.3 Customising the Buttons".
Registration for your Portable Station (PS)/SIP Extension
Your PS/SIP Extension must be registered with the PBX and assigned an extension number before initial use,
through system programming. To confirm the extension number of your PS, refer to "Your extension
information" in "3.1.2 Settings on the Programming Mode". For SIP Extension users, follow the instructions
for your SIP Extension.
Feature Numbers
To use certain features, you need to enter specified feature numbers (and an additional parameter, if required).
There are two types of feature numbers as follows:
•Flexible feature number
•Fixed feature number
Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other numbers
for easier use. In this manual, the default numbers (factory installed) are used for operations.
A flexible number is shown as (half-shaded key). Use the new programmed number if you have changed
the feature number. Write the new number in "4.2.1 Feature Number Table" (Appendix).
18 User Manual
1.1.1 Before Operating the Telephones

Notice
The default value of a flexible feature number may vary depending on country/area.
If you use a single line telephone which does not have the " " or "#" keys;
it is not possible to access features that have " " or "#" in their feature numbers.
Tone
You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 What is This
Tone?" (Appendix).
Display
In this manual, you will see "the display …". This refers to the display of a Panasonic proprietary telephone. If
your telephone is not a Panasonic display proprietary telephone, the message will not be displayed. If you use
a Panasonic display proprietary telephone, the display helps you confirm the settings. Some proprietary
telephones also give you easy access to features. A message is displayed depending on the feature. By
pressing the corresponding button on the side or at the bottom of the display, or pressing the Navigator Key,
you can access the desired feature. Furthermore, depending on the display proprietary telephone, you can
operate features or make calls using the display message. Refer to "1.13 Using a Display Proprietary
Telephone".
Notice
In this manual, the display messages are described in English.
Your Extension Number
If you use a Panasonic display proprietary telephone, you can check your own extension number on the display.
Press the TRANSFER button or Soft (S1) button while on-hook.
Using a Navigator Key/Jog Dial/Volume Key
The Navigator Key can be used for the display contrast and the volume control or you can search for desired
items on the display. Press the Navigator Key/Volume Key or rotate the Jog Dial in the desired direction.
The contrast or the volume level and the items will change as follows:
Navigator Key Jog Dial Volume Key
Up
(Level increases)
Down
(Level decreases)
RightLeft
ENTER
Left
(anti-clockwise)
Level decreases
Right
(clockwise)
Level increases
Up
(Level increases)
Down
(Level decreases)
Examples
The displays and the illustrations shown as examples are from a telephone connected to the KX-NCP500.
User Manual 19
1.1.1 Before Operating the Telephones

Restrictions
Some features may be restricted at your extension depending on system programming and the type of
telephone being used.
Icon Descriptions
The following icons show you the feature availability, notes and action to use the features.
This feature cannot be used with a
single line telephone.
outside line
group no.
OR
/
8
9
0
OR
(CO)
Seize an outside line (One of
the following).
•Press the CO button.
•Dial automatic line access
number 0/9.
•Dial outside line group
access number and
outside line group number.
See "Programming" for Related
Programming if necessary.
Off-hook (One of the following).
•Lift the handset.
•Press the SP-PHONE button.
•Press the MONITOR button.
(To start talking, lift the
handset.)
•Press TALK button.
Press the Call button on the
Doorphone.
On-hook (One of the following).
•Hang up.
•Press the SP-PHONE button.
•Press the MONITOR button.
•Press CANCEL button.
Press the hookswitch lightly.
Press the corresponding feature
button on the proprietary
telephone.
Talk.
desired no.
Enter the required number.
<Example>
account code
Enter the account code.
You will hear a busy,
confirmation, dial, ring or
ringback tone.
B. Tone: Busy Tone
C. Tone: Confirmation Tone
D. Tone: Dial Tone
R. Tone: Ring Tone
R. B. Tone: Ringback Tone
extension no.
Dial an extension number.
outside
phone no.
Dial outside phone number.
phone no.
Dial the telephone number.
dial key
Press any dial key (0–9, , #).
HOLD
Press the HOLD button on your SIP
Extension.
20 User Manual
1.1.1 Before Operating the Telephones