Panasonic KX-NS500 User manual

PBX Line-up and Positioning of the KX-NS500
Product Concept
Product Overview
System Connection Diagram
Cost Saving
Expandability
Backwards Compatibility
IP Networking
•Saving Communication Costs
•Saving Network Costs
•Saving on Initial Investment
•Saving Running Costs •KX-NS500 Capacity
•Hardware Condition
•Product Lineup - Hardware
•Product Lineup - Preinstalled Activation Keys
•Product Lineup - Activation Keys
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Introduction
Selling Points
Appendix
Customer Satisfaction
Improved Work Efficiency
Why the KX-NS500 ?
Wireless Solution
•Multi Zone
•XDP Parallel Mode
•DECT Paging
•Tough Type Handset
Cellular Phone Integration
•Receive a Call
•Outside Destinations in Incoming Call Distribution Groups
•Make a Call
Voice Mail Solution
•Voice Mail
•E-mail Notification
•MS Outlook & IMAP4 Integration
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Specifications
Call Centre Solution
•“CC View” Activity Monitor and Report Tool 71
Contents
Communication Assistant 72
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Built-in DISA
Call Centre Solution
•Queue Announcement
•Call Distribution
•Automatic Two-way Recording for Managers
•NAS Supported
•Activity Monitor
•Activity Report
Communication Assistant
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Terminal Information
•Overview
•IP Phone ‘KX-NT5xx Series’
•Digital Phone ‘KX-DT5xx Series’
•Wireless Terminal
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Simplified Maintenance
•Web Maintenance 44
Improved Work Efficiency

Introduction

Introduction
PBX Line-up and Positioning of the KX-NS500
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The line-up extends from compact to large-scale systems. The new KX-NS500 is optimized for the SMB
market.
SOHO Mid. to large offices
IP trend
Analogue trend

Introduction
Product Concept
The KX-NS500 is the successor to the KX-NCP, KX-TDE100, and KX-TDA100D for the SMB market and
comes built-in with the functions of the KX-NS1000.
•QSIG Networking
•IP Expansion
•CA Integration
•APT Compatible
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KX-NS1000
•Unified Communication
Full Voice Mail
Call Centre Function
Mobility
•Web Maintenance Console
•Legacy Expansion
•Built-in Message Card
•DPT Programming
KX-TDA100D
KX-TDE100KX-NCP Series
Smart Hybrid PBX
KX-NS500

Introduction
Preinstalled
Activation Keys
Smart Hybrid
System
Call Centre
Solution One Numbered Extension
Simplified
Maintenance Built-in Voice Mail/ UC Server
One Package Platform for Your Business
The KX-NS500 is a Smart Hybrid PBX suitable for small to medium sized offices. It enables you to provide
various solutions with its built-in functions.
One Package Platform for
Your Business
Smart Hybrid PBX
KX-NS500
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- Product Overview

Introduction
Smart Hybrid System
The KX-NS500 has sufficient capacity for both legacy and IP ports, and an activation key or expansion
cabinet can be used to easily expand the system according to customer needs.
Maximum Trunks and Extensions
KX-NS500
KX-NS520
KX-NS520
KX-NS520
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DPT/SLT
Max. 130
(Max. 160*)
IPPT/SIP Phone
Max. 128
* When Digital XDP is used.
Types Preinstalled KX-NS500 With 1 With 2 With 3
KX-NS520 KX-NS520 KX-NS520
Legacy Trunks 6 ch 36 ch 66 ch 96 ch 126 ch
Extensions (DXDP*) 18 34 (40) 66 (80) 98 (120) 130 (160)
IP Trunks N/A 64 ch 64 ch 64 ch 64 ch
Extensions N/A 128 128 128 128
- Product Overview

Introduction
Preinstalled Activation Keys
Smart Hybrid PBX
KX-NS500
4 IP-PTs user
2 ch Unified Messages
CA Basic-Express for all users
Free Activation Keys
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- Product Overview
60-days free trial
Communication Assistant
(CA PRO/CA Supervisor/CAOperator
Console/CA Thin Client Server/CSTA
Multiplexer)
3rd Party CTI interface
Call Centre Enhancement
Unified Messaging
(UM/E-mail Client/MessageBackup/
Two-way Recording)
Mobile Extension
Preinstalled Activation Keys
The following type and number of activation keys are preinstalled or come with a 60-days free trial on the
mother board.
* DSP is required for some functions.

Introduction
Call Centre Solution
Customer
Supervisor
Agent
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- Product Overview
The KX-NS500 is designed to be used in call centre environments. Its built-in applications support the basic
needs of supervisors at call centres, such as QueueAnnouncement, Live Status Monitor, Activity Report,
Automatic Conversation Recording, and NAS (Network Attached Storage).
Activity Report
Live Status Monitor
Record conversation
NAS Server
Save the voice data
KX-NS500
“Four other people are waiting to connect”
“And your estimated wait time is around 10 minutes.”
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Queue Announcement

Introduction
One Numbered Extension
KX-NS500
Head Office
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Outside
- Product Overview
Base station
Softphone
One number
IP
Networking
Extension
#200 Extension
#200
Call
Customer
Up to two extensions can be assigned the same extension number. For example, calls to an extension in
the office can be received simultaneously on a softphone on a smartphone. Calls can also be switched
between paired phones with a simple operation.