Panasonic KX-NS500 User manual

PBX Line-up and Positioning of the KX-NS500
Product Concept
Product Overview
System Connection Diagram
Cost Saving
Expandability
Backwards Compatibility
IP Networking
•Saving Communication Costs
•Saving Network Costs
•Saving on Initial Investment
•Saving Running Costs •KX-NS500 Capacity
•Hardware Condition
•Product Lineup - Hardware
•Product Lineup - Preinstalled Activation Keys
•Product Lineup - Activation Keys
4
5
6
14
17
18
19
20
21
22
23 46
49
50
51
52
Introduction
Selling Points
Appendix
Customer Satisfaction
Improved Work Efficiency
Why the KX-NS500 ?
Wireless Solution
•Multi Zone
•XDP Parallel Mode
•DECT Paging
•Tough Type Handset
Cellular Phone Integration
•Receive a Call
•Outside Destinations in Incoming Call Distribution Groups
•Make a Call
Voice Mail Solution
•Voice Mail
•E-mail Notification
•MS Outlook & IMAP4 Integration
16
Specifications
Call Centre Solution
•“CC View” Activity Monitor and Report Tool 71
Contents
Communication Assistant 72
24
Built-in DISA
Call Centre Solution
•Queue Announcement
•Call Distribution
•Automatic Two-way Recording for Managers
•NAS Supported
•Activity Monitor
•Activity Report
Communication Assistant
37
38
39
40
32
33
34
41
42
43
25
26
27
28
29
30
31
57
58
63
66
Terminal Information
•Overview
•IP Phone ‘KX-NT5xx Series’
•Digital Phone ‘KX-DT5xx Series’
•Wireless Terminal
35
36
Simplified Maintenance
•Web Maintenance 44
Improved Work Efficiency

Introduction

Introduction
PBX Line-up and Positioning of the KX-NS500
4
The line-up extends from compact to large-scale systems. The new KX-NS500 is optimized for the SMB
market.
SOHO Mid. to large offices
IP trend
Analogue trend

Introduction
Product Concept
The KX-NS500 is the successor to the KX-NCP, KX-TDE100, and KX-TDA100D for the SMB market and
comes built-in with the functions of the KX-NS1000.
•QSIG Networking
•IP Expansion
•CA Integration
•APT Compatible
5
KX-NS1000
•Unified Communication
Full Voice Mail
Call Centre Function
Mobility
•Web Maintenance Console
•Legacy Expansion
•Built-in Message Card
•DPT Programming
KX-TDA100D
KX-TDE100KX-NCP Series
Smart Hybrid PBX
KX-NS500

Introduction
Preinstalled
Activation Keys
Smart Hybrid
System
Call Centre
Solution One Numbered Extension
Simplified
Maintenance Built-in Voice Mail/ UC Server
One Package Platform for Your Business
The KX-NS500 is a Smart Hybrid PBX suitable for small to medium sized offices. It enables you to provide
various solutions with its built-in functions.
One Package Platform for
Your Business
Smart Hybrid PBX
KX-NS500
6
- Product Overview

Introduction
Smart Hybrid System
The KX-NS500 has sufficient capacity for both legacy and IP ports, and an activation key or expansion
cabinet can be used to easily expand the system according to customer needs.
Maximum Trunks and Extensions
KX-NS500
KX-NS520
KX-NS520
KX-NS520
7
DPT/SLT
Max. 130
(Max. 160*)
IPPT/SIP Phone
Max. 128
* When Digital XDP is used.
Types Preinstalled KX-NS500 With 1 With 2 With 3
KX-NS520 KX-NS520 KX-NS520
Legacy Trunks 6 ch 36 ch 66 ch 96 ch 126 ch
Extensions (DXDP*) 18 34 (40) 66 (80) 98 (120) 130 (160)
IP Trunks N/A 64 ch 64 ch 64 ch 64 ch
Extensions N/A 128 128 128 128
- Product Overview

Introduction
Preinstalled Activation Keys
Smart Hybrid PBX
KX-NS500
4 IP-PTs user
2 ch Unified Messages
CA Basic-Express for all users
Free Activation Keys
8
- Product Overview
60-days free trial
Communication Assistant
(CA PRO/CA Supervisor/CAOperator
Console/CA Thin Client Server/CSTA
Multiplexer)
3rd Party CTI interface
Call Centre Enhancement
Unified Messaging
(UM/E-mail Client/MessageBackup/
Two-way Recording)
Mobile Extension
Preinstalled Activation Keys
The following type and number of activation keys are preinstalled or come with a 60-days free trial on the
mother board.
* DSP is required for some functions.

Introduction
Call Centre Solution
Customer
Supervisor
Agent
9
- Product Overview
The KX-NS500 is designed to be used in call centre environments. Its built-in applications support the basic
needs of supervisors at call centres, such as QueueAnnouncement, Live Status Monitor, Activity Report,
Automatic Conversation Recording, and NAS (Network Attached Storage).
Activity Report
Live Status Monitor
Record conversation
NAS Server
Save the voice data
KX-NS500
“Four other people are waiting to connect”
“And your estimated wait time is around 10 minutes.”
:
Queue Announcement

Introduction
One Numbered Extension
KX-NS500
Head Office
10
Outside
- Product Overview
Base station
Softphone
One number
IP
Networking
Extension
#200 Extension
#200
Call
Customer
Up to two extensions can be assigned the same extension number. For example, calls to an extension in
the office can be received simultaneously on a softphone on a smartphone. Calls can also be switched
between paired phones with a simple operation.

Introduction
Simplified Maintenance
<Note>
The programming method is basically same as the KX-TDA/TDW/NCP and KX-TVM.
Programming can be performed with PTs, in the same way as the KX-TDA100D.
InstallerOffice
Web Console
No need to install dedicatedsoftware on your PC
KX-NS500
Web based Maintenance
Public/Private
IP Network
11
- Product Overview
Fwd/DND, VM greetings, and
e-mail addresses etc…
can be set from a PC
The installer can easily program everything related to functions such as PBX and VM by web based console,
because the KX-NS500 comes with a built-in web server. Programming can also be performed from remote
sites. Users can also use a web based console to configure terminals and the VM mailbox.
User

Introduction
Built-in Voice Mail/UC Server - Unified Communication
The KX-NS500 has a built-in messaging system that provides voice mail to subscribers. The Unified
Messaging system can also provide voice guidance to outside callers, either directing them to their desired
destination or to the mailbox of a subscriber, where they can leave a voice message.
Built-in
UC Server
Communication Assistant
Voice Mail Server
wav file
Smart Hybrid PBX
KX-NS500
- Voice mail notification
- System alarm notification
- And more….
E-mail Notification Function
- Microsoft Outlook plug-in
- IMAP4 protocol supported
MS Outlook &
IMAP4 Integration
12
- Product Overview

Introduction
Comparison with TDA/NCP/TDE Series
The KX-NS500 is more improved and varied than the KX-TDA/NCP/TDE series.
Model No.
Trunk Capacity Legacy: Max 126 IP: Max 64
Total: MAX 190
Legacy: Max 126
IP : MAX 64
Total: MAX 126
Legacy: Max 64
IP: Max 64
Total: MAX 128
Legacy: Max 120
IP: Max 64
Total: MAX 128
Extension Capacity Legacy: Max 160 IP: Max 128
Total: MAX 288
Legacy: Max 128
IP: Max 112
Total: MAX 176
Legacy: Max 44
IP: Max 128
Total: MAX 172
Legacy: Max 128
IP: Max 192
Total: MAX 256
Built-in Voice Mail ESVM Full VM functions
Unified Message
ESVM
(Option) ESVM ESVM
Maintenance Web console/
proprietary telephone
PC maintenance
console/
proprietary telephone
PC maintenance
console/
proprietary telephone
PC maintenance
console/
proprietary telephone
13
- Product Overview
KX-NS500 KX-TDA100D KX-NCP Series KX-TDE100

Introduction
System Connection Diagram
Analogue Line/
E1/PRI (30 ch)
UPS
BGM/
music on hold
Doorphone/
door opener
SLT/
FAX
IP proprietary phones
SIP phones
IP conferencing phones
IP cell stations/
SIP cell stations
Portable stations/
SIP portable stations
PC (client)
-CA client
-IP softphones
IP proprietary phones/
SIP phones etc.
QSIG Networking
-KX-NS series
-KX-NCP series
-KX-TDE series
-KX-TDA100D
Remote maintenance PC
Head Office
Branch Office
Branch Office
Amplifier/
pager/
speaker
E1/PRI Trunk Adaptor
Smart Hybrid PBX
KX-NS500
14
SIP Trunk/
PSTN/
ISDN Web maintenance
console
CTI server
IP Network/
ITSP
Expansion cabinet
DPT
KX-NS520
SIP
LAN
Existing equipment from Panasonic and trunks can continue to be used, and the legacy capacity can easily
be expanded simply by connecting an expansion cabinet.
APT

Selling Points

Selling Points
Why the KX-NS500 ?
Support for various features enhances business productivity. The KX-NS500 offers a Unified
Communication System and it is suitable for small to medium sized businesses.
Cost Saving
Customer
Satisfaction Improved Work Efficiency
16
• Expandbility
• Backwards Compatibility
• IP Networking
• Built-in DISA
• Call Centre Solution
• CommunicationAssistant
• Wireless Solution
• Cellular Phone Integration
• Voice Mail Solution
Smart Hybrid PBX
KX-NS500

Cost Saving
KX-NS500
Backwards Compatibility
See page 19
Saving Communication Costs
See page 20
Saving on Initial Investment
See page 22
Saving Running Costs
See page 23
Saving Network Costs
See page 21
Home Office
Remote Office
1F
2F
Head Office
KX-NS500
17
Expandability
See page 18

Cost Saving
18
Features and Benefits
Maximum Trunks and Extensions
* When Digital XDP is used.
Types Preinstalled KX-NS500 With 1 With 2 With 3
KX-NS520 KX-NS520 KX-NS520
Legacy Trunks 6 ch 36 ch 66 ch 96 ch 126 ch
Extensions (DXDP*) 18 34 (40) 66 (80) 98 (120) 130 (160)
Expandability
The KX-NS500 is expandable with optional cards and expansion cabinets.
You do not needto discard the KX-NS500 to
increase capacity in the future.
Connecting an expansion cabinet is like
connecting the KX-TDA600 and KX-TDA620.
Recommended for:
Growing companies
KX-NS500
KX-NS520
KX-NS500
KX-NS520
KX-NS520
KX-NS500
KX-NS520
KX-NS520
KX-NS520
KX-NS500

Cost Saving
Backwards Compatibility
Existing DPTs, APTs and SLTs from Panasonic and Trunk can continue to be used, enabling a system to be replaced at a low
cost without wasting resources.
Features and Benefits
Low initial investment costs because the only
cost involved is that for purchasing the system.
Continue to use an existing KX-T74xx/KX-
T75xx.
Recommended for:
Growing companies
Companies considering replacing their PBX
Old System
19
New System
KX-TE Series
APT SLT
KX-NS500
APT SLT
KX-TD1232
DPT SLT
APT
KX-NS500
DPT SLT
APT

Cost Saving
IP Networking -Saving Communication Costs-
The adequate IP capacity of the KX-NS500 enables you to combine both IP and legacy trunks according to your needs, to
construct systems that are flexible and cost effective.
Recommended for:
Companies using an IP/ISDN/PSTN network
system.
20
Features and Benefits
Constructing a hybrid system that combines
both legacy and IP lines to further reduce costs.
SIP
Trunk
Head Office
KX-NS500
ISDN/
PSTN