Panasonic KX-TEA308 User manual

Thank you for purchasing a Panasonic Advanced Hybrid System.
Please read this manual carefully before using this product and save this manual for future use.
KX-TEA308
Model KX-TEB308
Advanced Hybrid System
Installation Manual

2 Installation Manual
System Components
Abbreviations in this manual
Proprietary Telephone: PT
Single Line Telephone: SLT
Direct Station Selection: DSS

Compatible Proprietary Telephones
• KX-T7700, KX-T7300, and KX-T7000 series PTs
• KX-T7710 SLT
• KX-T7740, KX-T7340, and KX-T7040 DSS Consoles

For the equipment that can be connected to the PBX, refer to "1.2.2 System Connection Diagram".
Notice
Certain models may not be available in your country/area.
Certain PTs and features may not be available in your country/area. Consult your certified
Panasonic dealer for more information.
System Components Table
Model Description
Main Unit KX-TEA308 Advanced Hybrid System: 3 Outside (CO) Lines, 8 Hybrid
Extensions
KX-TEB308 Advanced Hybrid System: 3 Outside (CO) Lines, 4 Hybrid
and 4 SLT Extensions*1
*1 Taiwan: 4 PT Extensions
For supported extension types, refer to "2.5.1 Connecting Extensions".
Optional Service Cards KX-TE82460 2-Port Doorphone Card
KX-TE82492 2-Channel Voice Message Card (for KX-TEA308 only)
KX-TE82493 3-Port Caller ID Card
Proprietary Equipment KX-T30865 Doorphone
KX-A227 Backup Battery Cable

Installation Manual 3
Important Safety Instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce
the risk of fire, electric shock and injury to persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug the product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol
cleaners. Clean with a damp cloth.
4. Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or
laundry tub, in a wet basement, or near a swimming pool.
5. Do not place the product on an unstable surface, as a fall may cause serious internal damage.
6. Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to
protect it from overheating, these openings must not be blocked or covered. The openings should
never be blocked by placing the product on a bed, sofa, rug, or other similar surface while in use.
The product should never be placed near or over a radiator or other heat source. This product
should not be placed in a sealed environment unless proper ventilation is provided.
7. The product should only be connected to the type of electrical power supply specified on the
product label. If you are not sure of the type of power supply to your home, consult your dealer
or local power company.
8. For safety purposes this unit is equipped with an earthed plug. If you do not have an earthed
outlet, please have one installed. Do not bypass this safety feature by tampering with the plug.
9. Do not allow anything to rest on the power cord. Do not locate this product where the power cord
may be stepped on or tripped on.
10. To reduce the risk of fire or electric shock, do not overload wall outlets and extension cords.
11. Do not insert objects of any kind into this product through its slots and openings, as they may
touch dangerous voltage points or short out parts that could result in a risk of fire or electric
shock. Never spill liquid of any kind on or in the product.
12. To reduce the risk of electric shock, do not disassemble this product. Only qualified personnel
should service this product. Opening or removing covers may expose you to dangerous voltages
or other risks. Incorrect reassembly can cause electric shock.
13. Unplug this product from the wall outlet and have it serviced by qualified service personnel in the
following cases:
a) When the power supply cord or plug is damaged or frayed.
b) If liquid has been spilled into the product.
c) If the product has been exposed to rain or water.
d) If the product does not operate according to the operating instructions. Adjust only the
controls that are explained in the operating instructions. Improper adjustment of other
controls may result in damage and may require service by a qualified technician to restore
the product to normal operation.
e) If the product has been dropped or the cabinet has been damaged.
f) If product performance deteriorates.
14. Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock
from lightning.
15. Do not use a telephone in the vicinity of a gas leak to report the leak.
SAVE THESE INSTRUCTIONS

4 Installation Manual
Precautions
• Keep the unit away from heating appliances and devices that generate electrical noise such as
fluorescent lamps, motors and televisions. These noise sources can interfere with the
performance of the PBX.
• This unit should be kept free of dust, moisture, high temperature (more than 40 ) and
vibration, and should not be exposed to direct sunlight.
• If you are having problems making calls to outside destinations, follow this procedure to test the
outside (CO) lines:
1. Disconnect the PBX from all outside (CO) lines.
2. Connect known working single line telephones (SLTs) to those outside (CO) lines.
3. Make a call to an external destination using those SLTs.
If a call cannot be carried out correctly, there may be a problem with the outside (CO) line that
the SLT is connected to. Contact your telephone company.
If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX
to the outside (CO) lines until it has been serviced by an authorised Panasonic Factory Service
Centre.
• Wipe the unit with a soft cloth. Do not clean the unit with abrasive powders or with chemical
agents such as benzene or thinner.

For users in New Zealand only
• This equipment shall not be set to make automatic calls to the Telecom '111' Emergency Service.
• The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has
accepted that the item complies with minimum conditions for connection to its network. It
indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Above all, it provides no assurance that any item will work correctly in all respects with another
item of Telepermitted equipment of a different make or model, nor does it imply that any product
is compatible with all of Telecom's network services.
• This equipment is not capable, under all operating conditions, of correct operation at the higher
speeds for which it is designed. Telecom will accept no responsibility should difficulties arise in
such circumstances.
• Some parameters required for compliance with Telecom's Telepermit requirements are
dependent on the equipment (PBX) associated with this modem. In order to operate within the
limits for compliance with Telecom's Specifications, the associated PBX equipment shall be set
to ensure that modem calls are answered between 3 and 30 seconds of receipt of ringing.
• IMPORTANT NOTICE
Under power failure conditions, the connected telephones may not operate. Please ensure that
a separate telephone, not dependent on local power, is available for emergency use.

For users in Australia only
• No External TRC Terminal is provided due to an Internal Link between PE and TRC.

For users in Taiwan only
• Lithium batteries can be found in the circuit boards of the main board and optional cards of the
PBX.
˚C

Installation Manual 5
Notes
• When disposing of any of the above products, all batteries must be removed. Follow the
applicable laws, regulations, and guidelines in your country/area regarding disposal of
batteries.
• When replacing a battery, use only the same battery type, or an equivalent recommended
by the battery manufacturer.
Notice
Regarding removing or replacing a battery in the circuit board, consult your dealer.

For users in Finland, Norway and Sweden only
• This unit may only be installed in a room or space with restricted access, and equipotential
bonding must be applied. For information on earthing, refer to "2.2.5 Connecting Frame Earth".
WARNING
• THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED
SERVICE PERSONNEL.
• IF DAMAGE TO THE UNIT EXPOSES ANY INTERNAL PARTS, DISCONNECT
THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THE UNIT TO YOUR
DEALER.
• UNPLUG THIS UNIT FROM THE AC OUTLET IF IT EMITS SMOKE, AN
ABNORMAL SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN
CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED
AND CONTACT AN AUTHORISED PANASONIC FACTORY SERVICE CENTRE.
• WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOM
CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION. WHEN
THE UNIT IS INSTALLED IN THE NEW LOCATION, RECONNECT THE POWER
FIRST, AND THEN RECONNECT THE TELECOM CONNECTION.
• TO PREVENT POSSIBLE FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS
PRODUCT TO RAIN OR MOISTURE.
• THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE.
ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS
EASILY ACCESSIBLE.
CAUTION
DANGER OF EXPLOSION EXISTS IF A BATTERY IS INCORRECTLY REPLACED. REPLACE
ONLY WITH THE SAME OR EQUIVALENT TYPE RECOMMENDED BY THE BATTERY
MANUFACTURER. DISPOSE OF USED BATTERIES ACCORDING TO THE
MANUFACTURER'S INSTRUCTIONS.

6 Installation Manual
For Future Reference
Please print, record, and retain the following information for future reference.
Note
The serial number of this product can be found on the label affixed to the unit. You should record
the model number and the serial number of this unit as a permanent record of your purchase to
aid in identification in the event of theft.
MODEL NO.
SERIAL NO.
DATE OF PURCHASE
NAME OF DEALER
DEALER'S ADDRESS
DEALER'S TEL. NO.
The KX-TEA308E, the KX-TEA308NE, the KX-TEA308GR, the KX-TEA308CE,
and the KX-TEA308PD are designed to interwork with the Analogue Public
Switched Telephone Network (PSTN) of European countries.
Panasonic Communications Co., Ltd./Panasonic Communications Company (U.K.) Ltd. declares that
this equipment is in compliance with the essential requirements and other relevant provisions of Radio
& Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.
Declarations of Conformity for the relevant Panasonic products described in this manual are available
for download by visiting:
http://doc.panasonic.de
Contact:
Panasonic Services Europe GmbH
Panasonic Testing Centre
Winsbergring 15, 22525 Hamburg, F.R. Germany

Installation Manual 7
Introduction
About the Installation Manual
This Installation Manual is designed to serve as an overall technical reference for Panasonic
Advanced Hybrid System, KX-TEA308 and KX-TEB308. It explains how to install the hardware and
programme this PBX using KX-TE308 Maintenance Console.
The Installation Manual is divided into the following sections:
Section 1 System Outline
Provides general information on the PBX, including the system capacity and specifications.
Section 2 Installation
Provides detailed instructions for installing the PBX, optional service cards, and peripheral
equipment.
Section 3 Guide for KX-TE308 Maintenance Console
Explains how to install and use KX-TE308 Maintenance Console, a PC-based programming
utility.
Section 4 Troubleshooting
Provides information on troubleshooting and restarting the PBX.
About the Other Manuals
The following manuals are also available:
Feature Guide
Explains what the PBX can do, as well as how to obtain the most of its many features and
facilities.
User Manual
Describes how users can access commonly used features and functions with proprietary
telephones (PTs), single line telephones (SLTs), and Direct Station Selection (DSS) Consoles.
Trademarks
• Microsoft and Windows are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries.
• Celeron and Intel are trademarks or registered trademarks of Intel Corporation or its
subsidiaries in the United States and other countries.
• All other trademarks identified herein are the property of their respective owners.
• Screen shots reprinted with permission from Microsoft Corporation.

8 Installation Manual
Precautions for Users in the United Kingdom
FOR YOUR SAFETY, PLEASE READ THE FOLLOWING TEXT CAREFULLY.

This appliance is supplied with a moulded three-pin mains plug for your safety and convenience. A 5
amp fuse is fitted in this plug. Should the fuse need to be replaced, please ensure that the
replacement fuse has a rating of 5 amps and that it is approved by ASTA or BSI to BS1362.
Check for the ASTA mark or the BSI mark on the body of the fuse.
If the plug contains a removable fuse cover, you must ensure that it is refitted when the fuse is
replaced. If you lose the fuse cover, the plug must not be used until a replacement cover is obtained.
A replacement fuse cover can be purchased from your local Panasonic dealer.
IF THE FITTED MOULDED PLUG IS UNSUITABLE FOR THE AC OUTLET IN YOUR PREMISES,
THEN THE FUSE SHOULD BE REMOVED AND THE PLUG CUT OFF AND DISPOSED OF
SAFELY. THERE IS A DANGER OF SEVERE ELECTRICAL SHOCK IF THE CUT-OFF PLUG IS
INSERTED INTO ANY 13 AMP OUTLET.
If a new plug is to be fitted, please observe the wiring code as shown below. If in any doubt, please
consult a qualified electrician.
WARNING
THIS APPLIANCE MUST BE EARTHED.

IMPORTANT: The wires in the mains lead are coloured as follows:
Green-and-yellow: Earth
Blue: Neutral
Brown: Live
As the colours of the wires in the mains lead of this apparatus may not correspond with the coloured
markings identifying the terminals in your plug, proceed as follows.
The wire that is coloured GREEN-AND-YELLOW must be connected to the terminal in the plug that
is marked with the letter E or by the safety earth symbol or coloured GREEN or GREEN-AND-
YELLOW.
The wire that is coloured BLUE must be connected to the terminal that is marked with the letter N or
coloured BLACK.
The wire that is coloured BROWN must be connected to the terminal that is marked with the letter L
or coloured RED.

Installation Manual 9
How to replace the fuse: Open the fuse compartment with a screwdriver and replace the fuse and
fuse cover.
The equipment must be connected to direct extension lines, and a payphone should not be connected
as an extension.

999 and 112 can be dialled on the apparatus after accessing the Exchange line for the purpose of
making outgoing calls to the BT emergency services.

During dialling, this apparatus may tinkle the bells of other telephones using the same line. This is not
a fault and we advise you not to call Fault Repair Service.

10 Installation Manual
Table of Contents
1 System Outline ..................................................................................... 13
1.1 System Highlights...........................................................................................................14
1.1.1 System Highlights .............................................................................................................14
1.2 Basic System Construction ...........................................................................................15
1.2.1 Main Unit ...........................................................................................................................15
1.2.2 System Connection Diagram ............................................................................................16
1.3 Specifications..................................................................................................................17
1.3.1 General Description ..........................................................................................................17
1.3.2 Characteristics ..................................................................................................................18
1.3.3 System Capacity ...............................................................................................................19
2 Installation............................................................................................. 21
2.1 Before Installing ..............................................................................................................22
2.1.1 Before Installing ................................................................................................................22
2.2 Installing the Advanced Hybrid System........................................................................24
2.2.1 Unpacking .........................................................................................................................24
2.2.2 Names and Locations .......................................................................................................25
2.2.3 Opening/Closing Covers ...................................................................................................26
2.2.4 Securing the Cables..........................................................................................................29
2.2.5 Connecting Frame Earth ...................................................................................................31
2.2.6 Connecting Backup Batteries............................................................................................32
2.2.7 Wall Mounting ...................................................................................................................34
2.2.8 Installing Surge Protector..................................................................................................37
2.3 Installing Optional Service Cards..................................................................................40
2.3.1 Location of Optional Service Cards ..................................................................................40
2.3.2 3-Port Caller ID Card (KX-TE82493).................................................................................41
2.3.3 2-Port Doorphone Card (KX-TE82460).............................................................................43
2.3.4 2-Channel Voice Message Card (KX-TE82492) ...............................................................44
2.4 Connecting Outside (CO) Lines.....................................................................................46
2.4.1 Connecting Outside (CO) Lines ........................................................................................46
2.5 Connecting Extensions ..................................................................................................47
2.5.1 Connecting Extensions .....................................................................................................47
2.5.2 Connecting Extensions in Parallel.....................................................................................49
2.6 Connecting Doorphones and Door Openers................................................................ 50
2.6.1 Connecting Doorphones and Door Openers.....................................................................50
2.7 Connecting Doorbell or Door Chime.............................................................................54
2.7.1 Connecting Doorbell or Door Chime .................................................................................54
2.8 Connecting Peripherals..................................................................................................55
2.8.1 Connecting Peripherals.....................................................................................................55
2.9 Power Failure Connections ............................................................................................59
2.9.1 Power Failure Connections ...............................................................................................59
2.10 Starting the Advanced Hybrid System..........................................................................60
2.10.1 Starting the Advanced Hybrid System ..............................................................................60
3 Guide for KX-TE308 Maintenance Console ........................................ 63
3.1 Installing KX-TE308 Maintenance Console...................................................................64
3.1.1 Installing KX-TE308 Maintenance Console on a PC.........................................................64
3.2 Connection ......................................................................................................................66

Installation Manual 11
3.2.1 Connection ....................................................................................................................... 66
3.2.2 Starting KX-TE308 Maintenance Console for the first time.............................................. 69
3.2.3 Accessing PBX via Internal Modem ................................................................................. 70
4 Troubleshooting ....................................................................................73
4.1 Troubleshooting ............................................................................................................. 74
4.1.1 Installation ........................................................................................................................ 74
4.1.2 Connection ....................................................................................................................... 75
4.1.3 Operation.......................................................................................................................... 76
4.1.4 System Restart................................................................................................................. 77
4.1.5 System Reset with System Data Clear ............................................................................ 78
Index ............................................................................................................79

12 Installation Manual

Installation Manual 13
Section 1
System Outline
This section provides general information on the Advanced
Hybrid System, including system capacity and specifications.

1.1 System Highlights
14 Installation Manual
1.1 System Highlights
1.1.1 System Highlights
Built-in Voice Message (BV) (Optional voice message card required) (KX-TEA308 only) 
Built-in Voice Message (BV) allows a caller to leave a voice message in a user's personal message
area or the PBX's common message area.

Fixed Line SMS Terminal Support (Optional Caller ID card required) 
The PBX can relay incoming calls from a Short Message Service (SMS) centre to specific single line
telephones (SLTs) that support SMS. Fixed Line SMS is a service that allows text messages to be
sent and received via Public Switched Telephone Network (PSTN) access. We recommend using
SMS-enabled Panasonic SLTs.

Caller ID Display on SLT (Optional Caller ID card required) 
The PBX can receive Caller ID information (telephone numbers and callers' names) from calls
received on outside (CO) lines. This information can be shown on the displays of SLTs that support
Caller ID as well as proprietary telephones (PTs) when receiving calls.

3-level Automated Attendant (AA)
3-level Automated Attendant (AA) service allows a caller to dial a single-digit number (Direct Inward
System Access [DISA] AA number) following the guidance of 3-level DISA outgoing messages
(OGMs), and be connected to the desired party automatically.

PC Programming
System programming settings can be accessed using a PC and the Panasonic KX-TE308
Maintenance Console software as well as by using a PT. 
The PBX software can be upgraded via the Serial Interface (RS-232C port) or USB port, using the
KX-TE308 Maintenance Console software.

Quick Setup
Basic PBX parameters such as Automatic Configuration for Outside (CO) Line Type, Country Setting
can be programmed the first time the PBX is accessed with a PC using the KX-TE308 Maintenance
Console software.

Advanced Hybrid System
This PBX supports the connection of PTs, Direct Station Selection (DSS) Consoles and single line
devices such as SLTs, fax machines, wireless telephones and data terminals.

1.2 Basic System Construction
Installation Manual 15
1.2 Basic System Construction
1.2.1 Main Unit
The KX-TEA308 and KX-TEB308 have a capacity of 3 outside (CO) lines and 8 extensions. It is
capable of supporting Panasonic proprietary telephones (PTs), and single line devices such as single
line telephones (SLTs), fax machines and data terminals.
To expand its capabilities, the PBX can be equipped with optional components or user-supplied
peripherals, such as door openers, external speakers, and an external audio source such as a radio
or CD player.
Note
For supported extension types, refer to "2.5.1 Connecting Extensions".

1.2 Basic System Construction
16 Installation Manual
1.2.2 System Connection Diagram
• Connect a display-equipped proprietary telephone (PT) to extension jack 01, as this extension is
automatically designated as the manager extension.
• A PT and a single line telephone (SLT) can be connected in parallel to a Hybrid Port. (o2.5.2
Connecting Extensions in Parallel)
• For supported extension types, refer to "2.5.1 Connecting Extensions".
Batteries
Voice Processing
System
Remote PC
SLT
Fax/Telephone
Answering Machine
PT
DSS Console
Wireless Phone
Outside (CO) Line
PC
Printer
External audio source
(radio, CD player, etc.)
Door Opener/
Doorbell/Door Chime
Doorphone
PC
Paging system
(loudspeaker, amplifier
and speaker, etc.)

1.3 Specifications
Installation Manual 17
1.3 Specifications
1.3.1 General Description
Control Bus Original bus (16-bit, 24 MHz)
Switching Space Division CMOS Crosspoint Switch
Power Input 100 V AC to 240 V AC, 0.8A to 0.4A, 50 Hz/60 Hz
External Battery +24 V DC (+12 V DC × 2)
Maximum Power Failure Tolerance 300 ms (without using backup batteries)
Memory Backup Duration 7 years
Dialling Outside (CO) Line Pulse (10 pps, 20 pps) or Tone (DTMF)
Extension Pulse (10 pps, 20 pps) or Tone (DTMF)
Intercom Path 3
Mode Conversion Pulse-DTMF
Ring Frequency 20 Hz/25 Hz (selectable)
Operating
Environment
Temperature 0 to 40
Humidity 10 % to 90 % (non-condensing)
Conference Call Outside (CO) Line 2
Music on Hold (MOH) 1 port
Selectable MOH: Internal/External/Tone
Paging Internal 1
External 1 port
Serial Interface Port RS-232C 1
USB 1.1 1
Extension Connection Cable SLT 1-pair wire (T, R)
PT 2-pair wire (T, R, H, L)
DSS Console 1-pair wire (H, L)
Dimensions 249 mm (W) × 316 mm (H) × 73 mm (D)
Weight (when fully expanded) Approx. 1.8 kg
˚C ˚C

1.3 Specifications
18 Installation Manual
1.3.2 Characteristics
Terminal Equipment Loop Limit PT 40 :
SLT 600 :including set
Doorphone 20 :
Minimum Leakage Resistance 15 000 :minimum
Maximum Number of Extension
Instruments per Line
1 PT or SLT in standard connection
1 PT and 1 SLT in parallel connection
Ring Voltage 75 Vrms at 20 Hz/25 Hz depending on the ringing load
Outside (CO) Line Loop Limit 1600 :maximum
Hookswitch Flash/Recall Timing
Range
24 ms–2032 ms
Door Opener Current Limit 30 V DC/30 V AC, 3 A maximum
Paging Terminal Impedance 600 :
MOH Terminal Impedance 10 000 :

1.3 Specifications
Installation Manual 19
1.3.3 System Capacity
System Capacity
Maximum Cards and Terminal Equipment
System Data
TEA308 TEB308 TEB308TW
Basic System Outside (CO) lines 3 3 3
Extensions for PT/SLT 8 4 4
Extensions for SLT only — 4 —
Extensions for PT only — — 4
Item TEA308 TEB308
PT and SLT 16 12
2-Port Doorphone Card 1 1
2-Channel Voice Message Card (for KX-TEA308 only) 1 —
Doorphone 2 2
Door Opener 2 2
Pager 1 1
Music on Hold (MOH) 1 1
DSS Console 2 2
Item Max. Quantity
Operator 1
System Speed Dialling 100
One-touch Dialling 24 per extension (PT)
Personal Speed Dialling 10 per extension
Call Park Area 10
Absent Message 6
Toll Restriction (TRS) COS 5
Extension Group 8
Message Waiting 8 per extension
Message for Built-in Voice Message (KX-TEA308 only) 125 messages (total 60 minutes)

1.3 Specifications
20 Installation Manual