Panasonic KX-NS1000 Owner's manual

Document Version 2016-03
Feature Manual
Pure IP-PBX
Model No. KX-NS1000
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1.1 For Your Safety (Page 16)" before using this product.
KX-NS1000: PCMPR Software File Version 004.40000 or later

Introduction
About the Feature Manual
The Feature Manual is designed to serve as an overall reference describing the features of the Panasonic
Pure IP-PBX. It explains what the PBX can do, as well as how to obtain the most of its many features and
facilities.
The Feature Manual is divided into the following sections:
Section 1, For Your Safety
Provides important information about operating the PBX safely and securely.
Sections 2 to 22, Features and Configurations
Describes the call handling, system configuration and administration features of the PBX.
Section 23, Appendix
Provides tables listing capacity of system resources, exclusive features for each PBX model, tone and ring
tone tables, and the revision history of this Feature Manual.
Compatible Telephones and Devices
A list of telephone and device types that are compatible with this PBX can be found in the Installation Manual.
However, if you expand the capabilities of this PBX by connecting KX-NCP/KX-TDE/KX-TDA series PBXs, the
following types of telephones, devices, and CO lines can also be used:
•Digital Proprietary Telephones (DPT)
•Analog Proprietary Telephones (APT)
•Direct Station Selection Consoles (DSS Consoles)
•T1 off-premise extensions (T1-OPX)
•Voice Processing Systems (VPS)
•T1 CO lines
•ELCOT CO lines (KX-TDE600/KX-TDA600 only)
These types of telephones, devices, and CO lines are listed in the manual for various features. However, be
aware that they are only applicable if a stacking connection is established. For details about stacking, see
"18.1.11 Stacking Connection".
Functional Limitation
Depending on the PBX’s software version, some features may not function. For details about which versions
support these features, consult your dealer.
The feature (explained below) that displays the registered name on the second line of a display PT’s LCD is
supported by the following models only:
•KX-NT543 / KX-NT546 / KX-NT553 / KX-NT556 / KX-NT560
•KX-DT543 / KX-DT546
If a name is registered in the Personal Speed Dialing Directory or System Speed Dialing Directory, it is
displayed on the second line of a display PT’s LCD when you make a call to that directory entry in one of the
following ways:
1. When you make a CO line call using that directory.
2. When you use the REDIAL button to redial the number dialed in 1.
3. When you use the Outgoing Call Log to redial the number dialed in 1.
This limitation applies to the following manuals and chapters.
Feature Manual
•17.1.1 Redial, Last Number
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Introduction

•18.1.9 Speed Dialing, Personal
•18.1.10 Speed Dialing, System
Operating Manual
•1.4.2 Call Log, Outgoing
•1.4.3 Directories
Operation of the KX-NTV series depends on the PBX software file version and the firmware version of the
KX-NTV series.
Video phone calls between KX-NTV series devices and KX-HDV series SIP phones can be established only
over peer-to-peer connections. Video feeds cannot be displayed on KX-HDV series SIP phones in the following
cases:
•When an incoming call is received through an incoming call distribution group
•During a conference call
•When a call is switched between the main extension and the sub extension in a one-numbered extension
pair
•When a held call is retrieved by an extension other than the one which held the call
References Found in the Feature Manual
Installation Manual References
The PBX Installation Manual provides instructions detailing the installation and maintenance of the PBX.
Sections from the Installation Manual are listed throughout the Feature Manual for your reference.
PC Programming Manual References
Commonly used settings can be programmed using the Maintenance Console (® 15.1.3 PC Programming).
These PC programming items are noted throughout the Feature Manual for your reference by title and System
Menu number.
Feature Manual References
Related sections of the Feature Manual are listed for your reference.
Operating Manual References
The Operating Manual describes how users can access commonly used PBX features and functions with their
proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles.
Sections from the Operating Manual are listed throughout the Feature Manual for your reference.
Links to Other Pages and Manuals
If viewing this Feature Manual with a PC, certain items are linked to different sections of the Feature Manual
and other manuals. Click on a link to jump to that section.
Linked items include:
•Installation Manual References
•Feature Manual References
•Operating Manual References
•PC Programming References
Abbreviations
There are many abbreviations used in this manual (e.g., "PT", for proprietary telephone). Please refer to the
list in the next section for the meaning of each abbreviation.
Document Version 2016-03 Feature Manual 3
Introduction

Note
•The contents of this manual apply to PBXs with a certain software version, as indicated on the cover
of this manual. To confirm the software version of your PBX, see How do I confirm the software version
of the PBX or installed cards? in 2.3 Frequently Asked Questions (FAQ) of the PC Programming
Manual.
•Some optional hardware, software, and features are not available in some areas, or for some PBX
models. Please consult your certified Panasonic dealer for more information.
•Product specifications are subject to change without notice.
Trademarks
•Microsoft and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United
States and/or other countries.
•The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use
of such marks by Panasonic Corporation is under license.
•All other trademarks identified herein are the property of their respective owners.
4 Feature Manual Document Version 2016-03
Introduction

List of Abbreviations
A
AA
Automated Attendant
ACD
Automatic Call Distribution
ANI
Automatic Number Identification
APT
Analog Proprietary Telephone
ARS
Automatic Route Selection
B
BGM
Background Music
C
CA
Communication Assistant
CCBS
Completion of Calls to Busy Subscriber
CDPG
Call Distribution Port Group
CF
Call Forwarding—QSIG
CLI
Calling Line Identification
CLIP
Calling Line Identification Presentation
CLIR
Calling Line Identification Restriction
CNIP
Calling Name Identification Presentation
CNIR
Calling Name Identification Restriction
COLP
Connected Line Identification Presentation
COLR
Connected Line Identification Restriction
CONP
Connected Name Identification Presentation
CONR
Connected Name Identification Restriction
COS
Class of Service
CPC
Calling Party Control
CS
Cell Station
CT
Call Transfer—QSIG
CTI
Computer Telephony Integration
D
DHCP
Dynamic Host Configuration Protocol
DID
Direct Inward Dialing
DIL
Direct In Line
DISA
Direct Inward System Access
DND
Do Not Disturb
DPT
Digital Proprietary Telephone
DSS
Direct Station Selection
DTMF
Dual Tone Multi-Frequency
E
EFA
External Feature Access
F
FWD
Call Forwarding
Document Version 2016-03 Feature Manual 5
List of Abbreviations

G
G-CO
Group-CO
I
ICD
Incoming Call Distribution
ICMP
Internet Control Message Protocol
IP-PT
IP Proprietary Telephone
IRNA
Intercept Routing—No Answer
ISDN
Integrated Services Digital Network
L
L-CO
Loop-CO
LCS
Live Call Screening
LED
Light Emitting Diode
N
NDSS
Network Direct Station Selection
NTP
Network Time Protocol
O
OGM
Outgoing Message
OHCA
Off-hook Call Announcement
P
PDN
Primary Directory Number
PIN
Personal Identification Number
PING
Packet Internet Grouper
PRI
Primary Rate Interface
PS
Portable Station
P-SIP
Panasonic SIP Phones (KX-HDV series/
KX-TGP600), Communication IP camera and Video
door phone (KX-NTV series)
PT
Proprietary Telephone
S
S-CO
Single-CO
SDN
Secondary Directory Number
SIP
Session Initiation Protocol
SLT
Single Line Telephone
SMDR
Station Message Detail Recording
SNMP
Simple Network Management Protocol
T
TAFAS
Trunk Answer from Any Station
TEI
Terminal Endpoint Identifier
TRG
Trunk Group
TRS
Toll Restriction
U
UCD
Uniform Call Distribution
UM
Unified Messaging
UPS
Uninterruptible Power Supply
6 Feature Manual Document Version 2016-03
List of Abbreviations

V
VM
Voice Mail
VoIP
Voice over Internet Protocol
VPS
Voice Processing System
X
XDP
EXtra Device Port
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List of Abbreviations

Table of Contents
1For Your Safety ......................................................................................15
1.1 For Your Safety ...............................................................................................................16
1.1.1 For Your Safety ..............................................................................................................16
2 Features and Configurations—A ..........................................................19
2.1 A ........................................................................................................................................20
2.1.1 Absent Message .............................................................................................................20
2.1.2 Account Code Entry .......................................................................................................21
2.1.3 ARS (Automatic Route Selection) ..................................................................................22
2.1.4 Automatic Callback Busy (Camp-on) .............................................................................28
2.1.5 Automatic Extension Release ........................................................................................29
2.1.6 Automatic Fax Transfer ..................................................................................................29
2.1.7 Automatic Rerouting to Secondary PBX ........................................................................30
2.1.8 Automatic Time Adjustment ...........................................................................................33
3 Features and Configurations—B ..........................................................37
3.1 B ........................................................................................................................................38
3.1.1 Backup Master Mode and Isolated Mode .......................................................................38
3.1.2 BGM (Background Music) ..............................................................................................42
4 Features and Configurations—C ..........................................................45
4.1 C ........................................................................................................................................46
4.1.1 CA (Communication Assistant) ......................................................................................46
4.1.2 Call Distribution Port Group ............................................................................................47
4.1.3 Caller ID .........................................................................................................................48
4.1.4 Call Hold .........................................................................................................................53
4.1.5 Call Log, Incoming ..........................................................................................................55
4.1.6 Call Monitor ....................................................................................................................58
4.1.7 Call Park .........................................................................................................................60
4.1.8 Call Pickup .....................................................................................................................61
4.1.9 Call Splitting ...................................................................................................................66
4.1.10 Call Transfer ...................................................................................................................66
4.1.11 CALL WAITING FEATURES ..........................................................................................69
4.1.12 Call Waiting Tone ...........................................................................................................71
4.1.13 CELLULAR PHONE FEATURES ...................................................................................72
4.1.14 CLI (Calling Line Identification) Distribution ...................................................................73
4.1.15 CLIP (Calling Line Identification Presentation) ...............................................................74
4.1.16 CO Line Access ..............................................................................................................77
4.1.17 CO Line Call Limitation ...................................................................................................78
4.1.18 Conference .....................................................................................................................79
4.1.19 Conference Group Call ...................................................................................................81
4.1.20 Confirmation Tone ..........................................................................................................84
4.1.21 Consultation Hold ...........................................................................................................85
4.1.22 COS (Class of Service) ..................................................................................................86
4.1.23 CPC (Calling Party Control) Signal Detection ................................................................87
4.1.24 CTI (Computer Telephony Integration) ...........................................................................87
5 Features and Configurations—D ..........................................................89
5.1 D ........................................................................................................................................90
5.1.1 Data Line Security ..........................................................................................................90
5.1.2 DHCP (Dynamic Host Configuration Protocol) Assignment ...........................................90
5.1.3 DHCP (Dynamic Host Configuration Protocol) Server ...................................................91
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5.1.4 Dial Mode Selection .......................................................................................................91
5.1.5 Dial Tone ........................................................................................................................92
5.1.6 Dial Tone Transfer ..........................................................................................................93
5.1.7 DID (Direct Inward Dialing) .............................................................................................94
5.1.8 DIL (Direct In Line) .........................................................................................................96
5.1.9 Direct SIP Connection ....................................................................................................97
5.1.10 DISA (Direct Inward System Access) .............................................................................98
5.1.11 Display Information .......................................................................................................109
5.1.12 Distribution Order .........................................................................................................110
5.1.13 DND (Do Not Disturb) ...................................................................................................112
5.1.14 Door Open ....................................................................................................................113
5.1.15 Doorphone Call ............................................................................................................114
5.1.16 DSP Resource Advisor .................................................................................................115
5.1.17 DSP Resource Reservation .........................................................................................117
5.1.18 DSP Resource Usage ..................................................................................................118
6 Features and Configurations—E ........................................................123
6.1 E ......................................................................................................................................124
6.1.1 EFA (External Feature Access) ....................................................................................124
6.1.2 E-mail Notification for Extension Users ........................................................................125
6.1.3 E-mail Notification for Manager ....................................................................................126
6.1.4 E-mail Notification of Sensor Alarm ..............................................................................127
6.1.5 E-mail Notification of System-level Events ...................................................................128
6.1.6 Emergency Call ............................................................................................................129
6.1.7 Executive Busy Override ..............................................................................................129
6.1.8 Extension Dial Lock ......................................................................................................131
6.1.9 Extension Feature Clear ...............................................................................................131
6.1.10 Extension PIN (Personal Identification Number) ..........................................................133
6.1.11 External Relay ..............................................................................................................134
6.1.12 External Sensor ............................................................................................................135
7 Features and Configurations—F ........................................................137
7.1 F ......................................................................................................................................138
7.1.1 Fixed Buttons ...............................................................................................................138
7.1.2 Flash/Recall/Terminate ................................................................................................140
7.1.3 Flexible Buttons ............................................................................................................141
7.1.4 Flexible Numbering/Fixed Numbering ..........................................................................144
7.1.5 Floating Extension ........................................................................................................149
7.1.6 FWD (Call Forwarding) .................................................................................................150
7.1.7 FWD/DND Button, Group FWD Button ........................................................................155
8 Features and Configurations—G ........................................................159
8.1 G .....................................................................................................................................160
8.1.1 GROUP FEATURES ....................................................................................................160
9 Features and Configurations—H ........................................................165
9.1 H ......................................................................................................................................166
9.1.1 Hands-free Answerback ...............................................................................................166
9.1.2 Hands-free Operation ...................................................................................................167
9.1.3 Headset Operation .......................................................................................................167
9.1.4 HOSPITALITY FEATURES ..........................................................................................168
9.1.5 Host PBX Access Code (Access Code to the Telephone Company from a Host
PBX) .............................................................................................................................169
9.1.6 Hot Line ........................................................................................................................171
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10 Features and Configurations—I ..........................................................173
10.1 I .......................................................................................................................................174
10.1.1 ICD GROUP FEATURES .............................................................................................174
10.1.2 ICD Group Features—Group Call Distribution .............................................................177
10.1.3 ICD Group Features—Log-in/Log-out ..........................................................................180
10.1.4 ICD Group Features—Outside Destinations ................................................................183
10.1.5 ICD Group Features—Overflow ...................................................................................185
10.1.6 ICD Group Features—Queuing ....................................................................................187
10.1.7 ICD Group Features—Supervisory ..............................................................................189
10.1.8 ICD Group Features—Supervisory Feature (ACD) ......................................................191
10.1.9 ICD Group Features—VIP Call ....................................................................................196
10.1.10 Idle Extension Hunting .................................................................................................197
10.1.11 INCOMING CALL FEATURES .....................................................................................199
10.1.12 Intercept Routing ..........................................................................................................201
10.1.13 Intercept Routing—No Destination ...............................................................................206
10.1.14 Intercom Call ................................................................................................................207
10.1.15 Internal Call Block ........................................................................................................208
10.1.16 IP-CS (KX-NS0154) .....................................................................................................210
10.1.17 IP-PT (IP Proprietary Telephone) .................................................................................211
10.1.18 ISDN (INTEGRATED SERVICES DIGITAL NETWORK) FEATURES ........................213
11 Features and Configurations—K ........................................................217
11.1 K ......................................................................................................................................218
11.1.1 KX-UT Series SIP Phones ...........................................................................................218
12 Features and Configurations—L ........................................................221
12.1 L ......................................................................................................................................222
12.1.1 LED Indication ..............................................................................................................222
12.1.2 Line Preference—Incoming ..........................................................................................224
12.1.3 Line Preference—Outgoing ..........................................................................................225
12.1.4 Local Alarm Information ...............................................................................................226
13 Features and Configurations—M ........................................................229
13.1 M .....................................................................................................................................230
13.1.1 Manager Features ........................................................................................................230
13.1.2 MEMORY DIALING FEATURES ..................................................................................231
13.1.3 Message Waiting ..........................................................................................................233
13.1.4 Music on Hold ...............................................................................................................234
13.1.5 Mute .............................................................................................................................236
14 Features and Configurations—O ........................................................237
14.1 O .....................................................................................................................................238
14.1.1 Off-hook Monitor ...........................................................................................................238
14.1.2 OGM (Outgoing Message) ...........................................................................................238
14.1.3 OHCA (Off-hook Call Announcement) .........................................................................240
14.1.4 One-look Network .........................................................................................................241
14.1.5 One-look Network—IP Network Type Comparison ......................................................245
14.1.6 ONE-LOOK NETWORKING SURVIVABILITY FEATURES .........................................247
14.1.7 One-numbered Extension ............................................................................................248
14.1.8 One-touch Dialing .........................................................................................................250
14.1.9 Operator Features ........................................................................................................250
15 Features and Configurations—P ........................................................253
15.1 P ......................................................................................................................................254
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15.1.1 Paging ..........................................................................................................................254
15.1.2 Pause Insertion ............................................................................................................256
15.1.3 PC Programming ..........................................................................................................257
15.1.4 PDN (Primary Directory Number)/SDN (Secondary Directory Number)
Extension ......................................................................................................................258
15.1.5 Peer-to-Peer (P2P) Connection ...................................................................................263
15.1.6 PING Confirmation .......................................................................................................267
15.1.7 Power Failure Restart ...................................................................................................268
15.1.8 Power Failure Transfer .................................................................................................268
15.1.9 Predialing .....................................................................................................................268
15.1.10 Printing Message ..........................................................................................................269
15.1.11 Privacy Release ...........................................................................................................269
15.1.12 PRIVATE NETWORK FEATURES ..............................................................................270
15.1.13 Private Network Features—Centralized Voice Mail .....................................................295
15.1.14 Private Network Features—NDSS (Network Direct Station Selection) ........................299
15.1.15 Private Network Features—Network ICD Group ..........................................................304
15.1.16 Private Network Features—PS Roaming by Network ICD Group ................................306
15.1.17 PRIVATE NETWORK FEATURES—QSIG ..................................................................307
15.1.18 Private Network Features—QSIG—CCBS (Completion of Calls to Busy
Subscriber) ...................................................................................................................309
15.1.19 Private Network Features—QSIG—CF (Call Forwarding) ...........................................310
15.1.20 Private Network Features—QSIG—CLIP/COLP (Calling/Connected Line Identification
Presentation) and CNIP/CONP (Calling/Connected Name Identification
Presentation) ................................................................................................................311
15.1.21 Private Network Features—QSIG—CT (Call Transfer) ................................................313
15.1.22 Private Network Features—QSIG—Enhanced Features .............................................314
15.1.23 Private Network Features—VoIP (Voice over Internet Protocol) ..................................317
15.1.24 PS (Portable Station) ....................................................................................................322
15.1.25 PS—Directory ...............................................................................................................324
15.1.26 PS—Feature Buttons ...................................................................................................325
15.1.27 PS—Ring Group ...........................................................................................................325
15.1.28 P-SIP (Panasonic SIP Phones) ....................................................................................328
15.1.29 PT Programming ..........................................................................................................329
16 Features and Configurations—Q ........................................................331
16.1 Q .....................................................................................................................................332
16.1.1 Quick Dialing ................................................................................................................332
17 Features and Configurations—R ........................................................333
17.1 R ......................................................................................................................................334
17.1.1 Redial, Last Number .....................................................................................................334
17.1.2 Ring Tone Pattern Selection ........................................................................................335
17.1.3 Room Status Control ....................................................................................................337
18 Features and Configurations—S ........................................................341
18.1 S ......................................................................................................................................342
18.1.1 Simple Remote Connection ..........................................................................................342
18.1.2 SIP (Session Initiation Protocol) Extension ..................................................................345
18.1.3 SIP (Session Initiation Protocol) CO Line .....................................................................346
18.1.4 SIP Refer Transfer .......................................................................................................348
18.1.5 SIP Server Failover ......................................................................................................348
18.1.6 SMDR (Station Message Detail Recording) .................................................................349
18.1.7 SNMP (Simple Network Management Protocol) System Monitor ................................357
18.1.8 Special Carrier Access Code .......................................................................................358
18.1.9 Speed Dialing, Personal ...............................................................................................359
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18.1.10 Speed Dialing, System .................................................................................................360
18.1.11 Stacking Connection ....................................................................................................361
18.1.12 Syslog Record Management ........................................................................................363
19 Features and Configurations—T ........................................................365
19.1 T ......................................................................................................................................366
19.1.1 TAFAS (Trunk Answer From Any Station) ...................................................................366
19.1.2 Tenant Service .............................................................................................................366
19.1.3 Time Service ................................................................................................................371
19.1.4 Timed Reminder ...........................................................................................................376
19.1.5 TRS (Toll Restriction) ...................................................................................................377
19.1.6 Trunk Adaptor Connection ...........................................................................................384
20 Features and Configurations—U ........................................................385
20.1 U ......................................................................................................................................386
20.1.1 UM Group Failover .......................................................................................................386
20.1.2 UNIFIED MESSAGING FEATURES ............................................................................386
20.1.3 Unified Messaging—Alternate Extension Group ..........................................................390
20.1.4 Unified Messaging—Auto Forwarding ..........................................................................390
20.1.5 Unified Messaging—Auto Receipt ................................................................................390
20.1.6 Unified Messaging—Automated Attendant (AA) ..........................................................391
20.1.7 Unified Messaging—Automatic Fax Delivery ...............................................................391
20.1.8 Unified Messaging—Automatic Login ..........................................................................392
20.1.9 Unified Messaging—Automatic Two-way Recording for Manager ...............................393
20.1.10 Unified Messaging—Autoplay New Message ..............................................................394
20.1.11 Unified Messaging—Bookmark ....................................................................................394
20.1.12 Unified Messaging—Broadcasting Messages ..............................................................395
20.1.13 Unified Messaging—Call Services ...............................................................................395
20.1.14 Unified Messaging—Call Transfer Scenario ................................................................395
20.1.15 Unified Messaging—Call Transfer Status ....................................................................396
20.1.16 Unified Messaging—Call Transfer to Outside ..............................................................396
20.1.17 Unified Messaging—Callback Number Entry ...............................................................397
20.1.18 Unified Messaging—Caller ID Call Routing ..................................................................397
20.1.19 Unified Messaging—Caller ID Callback .......................................................................397
20.1.20 Unified Messaging—Caller ID Screening .....................................................................398
20.1.21 Unified Messaging—Caller Name Announcement .......................................................398
20.1.22 Unified Messaging—Call-through Service ....................................................................399
20.1.23 Unified Messaging—Class of Service (COS) ...............................................................399
20.1.24 Unified Messaging—Company Greeting ......................................................................400
20.1.25 Unified Messaging—Company Name ..........................................................................400
20.1.26 Unified Messaging—Covering Extension .....................................................................401
20.1.27 Unified Messaging—Custom Service ...........................................................................401
20.1.28 Unified Messaging—Custom Service Builder ...............................................................402
20.1.29 Unified Messaging—Default Mailbox Template ...........................................................402
20.1.30 Unified Messaging—Delete Message Confirmation .....................................................402
20.1.31 Unified Messaging—Dialing by Name ..........................................................................403
20.1.32 Unified Messaging—Direct Service Access .................................................................403
20.1.33 Unified Messaging—Emergency Greeting ...................................................................404
20.1.34 Unified Messaging—Extension Group .........................................................................404
20.1.35 Unified Messaging—External Message Delivery Service ............................................404
20.1.36 Unified Messaging—Fax Cover Page ..........................................................................405
20.1.37 Unified Messaging—Fax Driver ....................................................................................405
20.1.38 Unified Messaging—Fax Server ...................................................................................406
20.1.39 Unified Messaging—Fax Service .................................................................................408
20.1.40 Unified Messaging—Forwarding to a Mailbox ..............................................................408
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20.1.41 Unified Messaging—Group Distribution Lists ...............................................................409
20.1.42 Unified Messaging—Hold .............................................................................................409
20.1.43 Unified Messaging—Holiday Service ...........................................................................410
20.1.44 Unified Messaging—Hospitality Mode ..........................................................................410
20.1.45 Unified Messaging—IMAP Integration .........................................................................410
20.1.46 Unified Messaging—Incomplete Call Handling Service ...............................................411
20.1.47 Unified Messaging—Intercept Routing to a Mailbox ....................................................412
20.1.48 Unified Messaging—Intercom Paging ..........................................................................412
20.1.49 Unified Messaging—Interview Service .........................................................................413
20.1.50 Unified Messaging—List All Names .............................................................................414
20.1.51 Unified Messaging—Live Call Screening (LCS) ...........................................................414
20.1.52 Unified Messaging—Logical Extension (All Calls Transfer to Mailbox) ........................415
20.1.53 Unified Messaging—Mailbox ........................................................................................415
20.1.54 Unified Messaging—Mailbox Capacity Warning ..........................................................416
20.1.55 Unified Messaging—Manager Service Switching .........................................................416
20.1.56 Unified Messaging—Message Reception Mode ..........................................................417
20.1.57 Unified Messaging—Message Transfer .......................................................................417
20.1.58 Unified Messaging—Message Waiting Notification—E-mail Device ............................418
20.1.59 Unified Messaging—Message Waiting Notification—Lamp .........................................419
20.1.60 Unified Messaging—Message Waiting Notification—Telephone Device .....................419
20.1.61 Unified Messaging—Microsoft Outlook Integration ......................................................420
20.1.62 Unified Messaging—Multilingual Service .....................................................................421
20.1.63 Unified Messaging—No DTMF Input Operation ...........................................................422
20.1.64 Unified Messaging—On Hold Announcement Menu ....................................................422
20.1.65 Unified Messaging—Operator Service .........................................................................422
20.1.66 Unified Messaging—Password Administration .............................................................423
20.1.67 Unified Messaging—Personal Custom Service ............................................................423
20.1.68 Unified Messaging—Personal Greetings .....................................................................424
20.1.69 Unified Messaging—PIN Call Routing ..........................................................................425
20.1.70 Unified Messaging—Play System Prompt After Personal Greeting .............................425
20.1.71 Unified Messaging—Port Service .................................................................................426
20.1.72 Unified Messaging—Private Message .........................................................................426
20.1.73 Unified Messaging—Recover Message .......................................................................427
20.1.74 Unified Messaging—Remote Absent Message ............................................................427
20.1.75 Unified Messaging—Remote Call Forwarding Set .......................................................427
20.1.76 Unified Messaging—Remote Time Service Set ...........................................................428
20.1.77 Unified Messaging—Send to Fax Machine ..................................................................428
20.1.78 Unified Messaging—Service Group .............................................................................429
20.1.79 Unified Messaging—Simplified Tutorial ........................................................................429
20.1.80 Unified Messaging—Subscriber Tutorial ......................................................................429
20.1.81 Unified Messaging—System Backup/Restore ..............................................................430
20.1.82 Unified Messaging—System Prompts ..........................................................................431
20.1.83 Unified Messaging—System Reports ...........................................................................432
20.1.84 Unified Messaging—System Security ..........................................................................432
20.1.85 Unified Messaging—Timed Reminder Setting .............................................................433
20.1.86 Unified Messaging—Toll Saver ....................................................................................433
20.1.87 Unified Messaging—Transfer Recall to a Mailbox .......................................................434
20.1.88 Unified Messaging—Transfer to Mailbox .....................................................................434
20.1.89 Unified Messaging—Trunk Service (Universal Port) ....................................................435
20.1.90 Unified Messaging—Two-way Record/Two-way Transfer ...........................................435
20.1.91 Unified Messaging—Urgent Message ..........................................................................436
20.1.92 Unified Messaging—Mailbox Auto Configuration .........................................................437
20.1.93 Unified Messaging—Voice Mail Service .......................................................................437
20.1.94 Unified Messaging—Voice Mail (VM) Transfer Button .................................................438
20.1.95 Unified Messaging—Web Programming ......................................................................438
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20.1.96 UPS (Uninterruptible Power Supply) Integration ..........................................................439
20.1.97 Upgrading the Software ................................................................................................440
20.1.98 User Profiles .................................................................................................................441
21 Features and Configurations—V ........................................................443
21.1 V ......................................................................................................................................444
21.1.1 Verification Code Entry .................................................................................................444
21.1.2 Virtual PS .....................................................................................................................445
22 Features and Configurations—W .......................................................449
22.1 W .....................................................................................................................................450
22.1.1 Walking COS ................................................................................................................450
22.1.2 Walking Extension ........................................................................................................451
22.1.3 Walking Extension, Enhanced ......................................................................................451
22.1.4 Walking Extension-Home position control ....................................................................453
22.1.5 Whisper OHCA .............................................................................................................455
22.1.6 Wireless XDP Parallel Mode ........................................................................................456
23 Appendix ...............................................................................................459
23.1 Capacity of System Resources ....................................................................................460
23.2 Tones/Ring Tones .........................................................................................................464
23.3 Features that Require Activation Keys .......................................................................466
23.4 Supported Management Information Base (MIB) Table ............................................468
23.5 Revision History ............................................................................................................473
23.5.1 PCMPR Software File Version 003.0xxxx ....................................................................473
23.5.2 PCMPR Software File Version 003.2xxxx ....................................................................475
23.5.3 PCMPR Software File Version 004.0xxxx ....................................................................476
23.5.4 PCMPR Software File Version 004.1xxxx ....................................................................477
23.5.5 PCMPR Software File Version 004.2xxxx ....................................................................478
23.5.6 PCMPR Software File Version 004.3xxxx ....................................................................479
23.5.7 PCMPR Software File Version 004.4xxxx ....................................................................480
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Section 1
For Your Safety
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1.1 For Your Safety
1.1.1 For Your Safety
Description
To prevent personal injury and/or damage to property, be sure to observe the following safety precautions.
The following symbols classify and describe the level of hazard and injury caused when this unit is
operated or handled improperly.
CAUTION
This notice means that misuse could result in injury
or damage to property.
The following types of symbols are used to classify and describe the type of instructions to be
observed.
This symbol is used to alert users to a specific operating procedure that must be followed in
order to operate the unit safely.
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1.1.1 For Your Safety

CAUTION
•The software contained in the TRS and ARS features to allow user access to the network must be upgraded
to recognize newly established network area codes and exchange codes as they are placed into service.
Failure to upgrade the on-premise PBXs or peripheral equipment to recognize the new codes as they are
established will restrict the customer and users of the PBX from gaining access to the network and to these
codes.
KEEP THE SOFTWARE UP TO DATE WITH THE LATEST DATA.
•There is a risk that fraudulent telephone calls will be made in the following cases:
–A third party discovers a personal identification number (PIN) (verification code PIN or extension PIN)
of the PBX.
–Using the CO line-to-CO line Call feature of DISA.
The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of
fraudulent use, we strongly recommend:
a. Keeping PINs secret.
b. Selecting complex, random PINs that cannot be easily guessed.
c. Changing PINs regularly.
•To the Administrator or Installer regarding account passwords
1. Please provide all system passwords to the customer.
2. To avoid unauthorized access and possible abuse of the PBX, keep the passwords secret, and inform
the customer of the importance of the passwords, and the possible dangers if they become known to
others.
3. The PBX has no passwords set initially. For security, select an installer password as soon as the PBX
system is installed at the site.
4. Change the passwords periodically.
5. It is strongly recommended that passwords of 10 numbers or characters be used for maximum
protection against unauthorized access.
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1.1.1 For Your Safety

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Section 2
Features and Configurations—A
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2.1 A
2.1.1 Absent Message
Description
Extension users can prepare a brief text message (Absent Message) that will be displayed to other extension
users when they are called. These messages can explain the reason for their absence, and may be edited
through system programming and personal programming.
The following Absent Messages may be programmed:
Type Message
No. Message (Example) Description
System
message
1Will Return Soon Messages may be edited
through system programming.
They can be used by any
extension user.
2Gone Home
3At Ext %%%% (Extension
Number)
4Back at %%:%% (Hour:Minute)
5Out until %%/%% (Month/Day)
6In a Meeting
7
8
Personal
message
9 A message is programmable by
each extension through personal
programming (Personal Absent
Message), which can only be
used by that extension user.
Note
The "%" shown above indicates a parameter to be entered when assigning a message at an individual
extension.
Up to seven "%"s can be stored for each message.
Conditions
•An extension user can select only one Absent Message at a time. The selected message is displayed at
the extension while on-hook.
•An extension user who has a Unified Messaging mailbox can also set his absent message from a remote
location by following the voice guidance (® 20.1.74 Unified Messaging—Remote Absent Message).
•The caller must use a display proprietary telephone (PT) to see the Absent Message.
PC Programming Manual References
10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features— Absent Message Set /
Cancel
12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 3— Absent
Message
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2.1.1 Absent Message