Panasonic KV-S4085CL User manual

Model No. KV-S4085CL / KV-S4085CW
KV-S4065CL / KV-S4065CW
Installation Manual
These instructions contain information on installing the scanner. Please read this manual before installing the
unit.
For information on operating the scanner, please read the Operating Manual on the CD-ROM enclosed with this
unit.
Please carefully read this manual, and keep this documentation in a safe place for future reference.
High Speed Color Scanner

Introduction
Thank you for purchasing a Panasonic High Speed Color Scanner.
Feature Highlights
Superior Paper Feeding
•This scanner features an advance paper feeding mechanism that monitors the condition of the document
and adjusts the pressure of the rollers accordingly. As a result, this scanner can scan a wide range of paper
weights, from very thin 20 g/m² (5 lbs.) paper to very thick 209 g/m² (56 lbs.) paper.
High-speed Double Sided Scanning
•This scanner can scan documents at high speed, regardless of the resolution (200 dpi / 300 dpi) or image
type (monochrome / color).
Single sided: 80 pages/minute, double sided: 160 images/minute (KV-S4085CL / KV-S4085CW)
Single sided: 60 pages/minute, double sided: 120 images/minute (KV-S4065CL / KV-S4065CW)
* Speeds based on scanning A4 size paper in portrait orientation.
Support for High-efficiency Scanning Jobs
•This scanner has a Stapled document detection function, which can automatically detect stapled
documents and try to stop scanning before any damage is caused to the scanner.
•This scanner is equipped with 3 ultrasonic sensors that can be turn on and off independently. They are in
3 different locations (left, center and right), which can detect a variety of double feeds.
(KV-S4065CL / KV-S4065CW: 1 location)
Other Features
•You can select between the front exit and rear exit (straight path) for the paper exit path. By using the
straight path, you can scan long sheets of paper or thick sheets of paper.
•You can set the left and right document guides independently. By doing so, you can reliably scan
documents of differing paper sizes.
•The paper feed path can be opened widely to easily removed jammed paper and perform maintenance.
2 Installation Manual
Introduction

About the documentation
The scanner documentation consists of 2 manuals: the Installation Manual and the Operating Manual. In
addition, 3 software reference manuals are included.
Installation Manual
(this manual)
The Installation Manual explains the installation method and
procedures.
Operating Manual
(electronic documentation)
The Operating Manual explains the part names, operations, features
and maintenance of the unit.
Software Reference Manuals
(electronic documentation)
•PIE Reference Manual
Explains the settings of the PIE (Panasonic Image Enhancement
Technology) features using the ISIS and TWAIN drivers.
•RTIV Reference Manual
Explains the features and settings for RTIV (Reliable Throughput
Imaging Viewer). (You can view this manual by clicking the help
button on RTIV.)
•User Utility Reference Manual
Explains how to use the User Utility, which is used for scanner
maintenance. (You can view this manual by clicking the help
button on User Utility.)
•The electronic documentation is located on the included CD-ROM. For details on viewing the
documentation, see "Viewing Manuals From the CD-ROM" (page 19).
Abbreviations
•Windows® refers to the Microsoft® Windows® operating system (hereafter Windows).
•Windows® 2000 refers to the Microsoft® Windows® 2000 operating system (hereafter Windows 2000).
•Windows® XP refers to the Microsoft® Windows® XP operating system (hereafter Windows XP).
•Windows Vista® refers to the Microsoft® Windows Vista® operating system (hereafter Windows Vista).
Trademarks
•Microsoft, Windows, and Windows Vista are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries.
•ISIS and QuickScan Pro are registered trademarks or trademarks of EMC Corporation.
•IBM and AT are trademarks of International Business Machines Corporation in the United States, other
countries, or both.
•Intel and Intel Core are trademarks of Intel Corporation in the U.S. and other countries.
•Adobe and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the
United States and/or other countries.
•All other trademarks identified herein are the property of their respective owners.
Installation Manual 3
Introduction

International ENERGY STAR Program
As an ENERGY STAR®Partner, Panasonic has determined that this product meets
the ENERGY STAR guidelines for energy efficiency.
Federal Communications Commission Requirements (For United States
only)
Note
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be required to correct
the interference at his own expense.
FCC Warning: To assure continued FCC compliance, the user must use only shielded interface cable and
the provided power supply cord. Also, any unauthorized changes or modifications to this equipment would
void the user’s authority to operate this device.
For FRG Users (For Germany Only)
Machine noise information regulation - 3.GPSGV, the maximum sound pressure level is 70 dB(A) or less, in
conformity with EN ISO 7779.
4 Installation Manual
Introduction

Table of Contents
Before You Start .......................................................................................6
For Your Safety .................................................................................................................6
Safety Information (For United Kingdom only) ..............................................................9
Precautions ......................................................................................................................10
Installation ..............................................................................................12
Installing the Unit ............................................................................................................12
Installing Software ..........................................................................................................16
System Requirements ....................................................................................................16
CD-ROM Contents .........................................................................................................16
Software Installation .......................................................................................................17
Uninstalling Software ......................................................................................................18
Viewing Electronic Documentation ...............................................................................19
Viewing Manuals From the CD-ROM .............................................................................19
Viewing Manuals Installed On Your Computer ...............................................................19
Uninstalling Manuals ......................................................................................................19
Appendix .................................................................................................20
Troubleshooting ..............................................................................................................20
Installation Manual 5
Table of Contents

For Your Safety
To prevent severe injury and loss of life, read this
section carefully before using the unit to ensure proper
and safe operation of your unit.
•This section explains the graphic symbols used
in this manual.
WARNING
Denotes a potential
hazard that could
result in serious
injury or death.
CAUTION
Denotes hazards
that could result in
minor injury or
damage to the unit.
These symbols are used to
alert operators to a specific
operating procedure that
must be performed
carefully.
These symbols are used to
alert operators to a specific
operating procedure that
must not be performed.
These symbols are used to
alert operators to a specific
operating procedure that
must be emphasized in
order to operate the unit
safely.
For Users
WARNING
Power and Ground Connection
The power source voltage of this unit is
listed on the nameplate.
Only plug the unit into an AC outlet with
the proper voltage.
If you use a cord with an unspecified
current rating, the unit or plug may emit
smoke or become hot to the touch.
When you operate this product, the power
outlet should be near the product and
easily accessible.
To ensure safe operation, the power cord
supplied must be inserted into a standard
three-prong AC outlet which is effectively
grounded (earthed) through the normal
wiring.
The fact that the equipment operates
satisfactorily does not imply that the
power point is grounded (earthed) and
that the installation is completely safe. For
your safety, if in any doubt about the
effective grounding (earthing) of the
power point, consult a qualified
electrician.
If the plug cannot be inserted into the AC
outlet, contact a licensed electrician to
replace the AC outlet with a properly
grounded (earthed) one.
Do not defeat the grounding (earthing)
plug (ex. do not use a conversion plug).
Plug the power cord firmly into an AC
outlet. Otherwise, it can cause fire or
electric shock.
Do not pull, bend, rest objects on, or chafe
the power cord, and plug.
Damage to the power cord or plug can
cause fire or electric shock.
6 Installation Manual
Before You Start
Before You Start

Do not attempt to repair the power cord,
or plug. If the power cord or plug is
damaged or frayed, contact an authorized
service representative for a replacement.
Ensure that the plug connection is free of
dust. In a damp environment, a
contaminated connector can draw a
significant amount of current that can
generate heat, and eventually cause fire
if left unattended over an extended period
of time.
Never touch the plug with wet hands.
Danger of electric shock exists.
Stop operation immediately if the unit
emits smoke, excessive heat, abnormal
smell, or unusual noise. These conditions
can cause fire or electric shock.
Immediately turn the unit off, and unplug
the power cord, and contact your dealer
for service.
When disconnecting the unit, grasp the
plug instead of the cord. Pulling on a cord
forcibly can damage it, and cause fire or
electric shock.
Operating Safeguards
If metal fragments or water gets into the
unit, turn the unit off, and unplug the unit
immediately. Contact your dealer for
service. Operating the contaminated unit
can cause fire or electric shock.
Do not open covers, and do not attempt to
repair the unit yourself. Contact your
dealer for service.
Do not alter the unit or modify any parts.
Alteration or modification can cause fire or
electric shock.
During thunderstorms, do not touch the
unit and plug. It may cause an electric
shock.
Do not place the separation rollers or
paper feed rollers where small children
can reach them. There is a danger that the
rollers may be swallowed. In the event
that you think they have been swallowed,
contact a doctor immediately.
Roller Cleaning Paper
Do not drink or inhale the roller cleaning
paper fluid including isopropyl alcohol.
The roller cleaning paper may be harmful
to sensitive skin. Please use protective
gloves.
Do not use the roller cleaning paper near
a heater or open flame.
CAUTION
Power
The unit should be used only with the
power cord enclosed with the unit.
When the unit is not used over an
extended period of time, switch it off, and
unplug it. If an unused unit is left
connected to a power source for a long
period, degraded insulation may cause
electric shock, current leakage, or fire.
Installation Manual 7
Before You Start

Installation and Relocation
Do not position the unit in a location where
it is unstable.
To prevent fire or shock hazard, do not
expose this unit to rain or any type of
moisture.
Do not place the unit in a hot humid or
dusty environment.
Prolonged exposure to these adverse
conditions may cause fire or electric
shock.
Do not block the air vents. Doing so can
cause heat to build up, and may result in
fire.
When moving the unit, be sure to unplug
the power cord from the AC outlet. If the
unit is moved with the power cord
attached, it can cause damage to the cord
which could result in fire or electric shock.
Do not use the hopper hanging out of a
table.
When carrying the unit, do not use the
hopper as handles.
Move this unit with two persons, and hold
it by both side grips. Dropping the unit can
cause injury and damage to the unit.
Operating Safeguards
If the unit falls down or gets damaged, turn
the unit off, and unplug the power cord.
Otherwise, it may cause fire or electric
shock.
Do not place any liquids or heavy items on
the unit.
Accidental spillage of liquid into the unit
may cause severe damage. If this occurs,
turn the unit off, unplug the power cord,
and contact your dealer for service.
Do not touch the image sensor covers or
their surroundings immediately after
continuous scanning.
This area is very hot and can cause burns.
When wiping the rollers (A) and
lower-section image sensor cover, make
sure to close the straight path tray.
Notched section A
Image sensor
cover
Straight path tray
If the straight path tray is open, touching
the notched section can cause injury.
Be careful not to pinch your fingers when
closing the front door. It can cause injury.
8 Installation Manual
Before You Start

(For KV-S4065CL and KV-S4065CW only)
LED LIGHT
DO NOT VIEW DIRECTLY WITH OPTICAL
INSTRUMENTS.
CLASS 1M LED PRODUCT
LED properties
LED radiation output: 12 mW max.
Wavelength: Red 630 nm typ.
Green 534 nm typ.
Blue 460 nm typ.
Emission duration: Continuous
Standard: IEC 60825-1:1993 +A1:1997 +A2:2001
Safety Information (For
United Kingdom only)
This appliance is supplied with a moulded three pin
mains plug for your safety and convenience.
A 5 amp fuse is fitted in this plug. Should the fuse need
to be replaced, please ensure that the replacement fuse
has a rating of 5 amps and that it is approved by ASTA
or BSI to BS1362. Check for the ASTA mark
ASA
or the
BSI mark on the body of the fuse. If the plug contains
a removable fuse cover, you must ensure that it is
refitted when the fuse is replaced. If you lose the fuse
cover, the plug must not be used until a replacement
cover is obtained. A replacement fuse cover can be
purchased from your local Panasonic Dealer.
IF THE FITTED MOULDED PLUG IS UNSUITABLE
FOR THE SOCKET OUTLET IN YOUR PREMISES,
THEN THE FUSE SHOULD BE REMOVED AND THE
PLUG CUT OFF AND DISPOSED OF SAFELY.
THERE IS DANGER OF SEVERE ELECTRICAL
SHOCK IF THE CUT-OFF PLUG IS INSERTED INTO
ANY 13 AMP SOCKET.
If a new plug is to be fitted, please observe the wiring
cord as shown below. If in any doubt, please consult a
qualified electrician.
WARNING
THIS APPLIANCE MUST BE EARTHED.
IMPORTANT
The wires in this mains lead are coloured as follows:
Green-and-Yellow : Earth
Blue : Neutral
Brown : Live
As the colours of the wires in the mains lead of this
apparatus may not correspond with the coloured
markings identifying the terminals in your plug, proceed
as follows.
The wire that is coloured GREEN-AND-YELLOW must
be connected to the terminal in the plug that is marked
with the letter E or by the Earth symbol or coloured
GREEN or GREEN-AND-YELLOW.
The wire that is coloured BLUE must be connected to
the terminal in the plug that is marked with the letter N
or coloured BLACK.
The wire that is coloured BROWN must be connected
to the terminal in the plug which is marked with the letter
L or coloured RED.
How to replace the fuse:
Open the fuse compartment with a screwdriver and
replace the fuse and fuse cover.
Installation Manual 9
Before You Start

Precautions
Installation
•Do not place the unit in direct sunlight, in a cold
draft, or near heating apparatus.
•Do not place the unit near apparatus which
generate electronic or magnetic noise.
•Protect the unit from static electricity.
•Do not move the unit immediately from a cold place
to a warm place. It may cause dew.
CD-ROM
•Do not write or stick paper on the front and/or back
of CD-ROM.
•Do not touch the data side of the CD-ROM. When
handling the CD-ROM, be careful not to leave
fingerprints or otherwise damage the CD-ROM.
•Do not leave the CD-ROM where it is directly
exposed to sunlight or near a heater for extended
periods.
•Do not throw or bend the CD-ROM.
Roller Cleaning Paper
•Keep the roller cleaning paper out of reach of small
children.
•Do not store the roller cleaning paper in direct
sunlight or in a place with a temperature over
40
°C
(104 °F).
•Only use the roller cleaning paper to clean the
rollers and image sensor covers.
•For details about the roller cleaning paper, please
refer to the Material Safety Data Sheet (MSDS).
Please ask your Panasonic sales company about
obtaining the Material Safety Data Sheet.
KEEP AWAY FROM FIRE.
Others
•Make sure to remove paper clips and staples from
documents before scanning. Failing to do so can
damage the unit, document, or both.
•Do not use thinner, benzine, or cleaners containing
abrasives or surfactants, for cleaning the outside of
scanner.
•Plug the power cord into an outlet from which you
can easily unplug it.
10 Installation Manual
Before You Start

Illegal Duplication
It is unlawful to make duplication of certain
documents.
Duplicating certain documents may be illegal in
your country/area.
Penalties of fines and/or imprisonment may be
imposed on those found guilty. The following are
examples of items that may be illegal to duplicate
in your country/area.
•Currency
•Bank notes and checks
•Bank and government bonds, and securities
•Passports, licenses, official or private
documents, identification cards, and the like
•Copyright materials, or trademarks without
the consent of the owner
•Postage stamps, and other negotiable
instruments
This list is not inclusive, and no liability is
assumed for either its completeness or accuracy.
In case of doubt, contact your legal counsel.
Notice
Install your machine near a supervised area
to prevent illegal duplication from being
made.
Caution Labels
Installation Manual 11
Before You Start

Installing the Unit
About the installation location
•In order to ensure proper operation, install the unit
maintaining the proper distances from surrounding
objects, as shown in the following illustration.
•When the scanned document exits from the back
side, adjust the space (
A
) to the length of the
document.
200 mm
(7.9 in.)
250 mm
(9.8 in.)
200 mm
(7.9 in.)
Top view
A
CAUTION
•Move this unit with two persons, and hold it by both
side grips. Dropping the unit can cause injury and
damage to the unit.
Notice
•Do not move the unit immediately from a cold
place to a warm place. It may cause dew.
1. Check the accessories.
•Check that all accessories are included before
installing the scanner.
In the event that an item is missing, please
contact your dealer.
Power cord
USB cable
Double feed
prevention roller
Drivers & Utilities /
Manuals CD-ROM
Shading paper
Roller cleaning paper
Blower
Installation Manual
(this manual)
Safety Guide*1
(for French, German,
Spanish, Italian and
Russian only)
*1 Safety Guide may be included depending on country/area.
Note
•It is highly recommended to keep the
original carton and all packing materials.
They are necessary when repacking.
•[For United States only]
Applicable limited warranty information is
included on the Drivers & Utilities / Manuals
CD-ROM.
•Two power cords may be included. Use the
power cord appropriate for where you use
the unit.
2. Remove all packing tape.
12 Installation Manual
Installation
Installation

3. Open the pre-imprinter door and loosen the screw.
Note
•The front door cannot be opened if you do
not loosen the screw.
Pre-imprinter door
Screw
4. Close the pre-imprinter door.
Pre-imprinter door
5. Pull the front door release towards you. Then open
the front door.
Front door releaseFront door
6. Pull open the double feed prevention roller cover
towards you by using the indent.
Indent
Installation Manual 13
Installation

7. Install the double feed prevention roller.
•Place the axis with the groove facing the right
side, and align the groove with the roller mount
to install it. There are 2 grooves on the shaft.
Align the grooves with the U-shaped section on
the roller mount to install it.
Groove
Groove
Roller mount
Notice
•After you install the double feed prevention
roller, make sure that the shaft will not rotate
or move. If the groove is not properly
inserted in the roller mount, it may cause
double feeding or a paper jam.
8. Hold the double feed prevention roller cover and
close by pushing it into the scanner.
Notice
•Be sure to close the double feed prevention
roller cover until it clicks into place. If the
double feed prevention roller cover is not
closed correctly when the front door is
closed, the double feed prevention roller
cover may break.
9. Close the front door.
•Push both sides of the front door down slowly
until it clicks into place.
Notice
•Make sure that the double feed prevention
roller cover is closed properly before closing
the front door.
14 Installation Manual
Installation

10. Connect the power cord and the USB cable to the
unit.
Notice
•Use only the power cord that is provided
with the unit.
•Use the included USB cable or a certified
Hi-Speed USB 2.0 cable.
AC inlet
USB
connector
USB Cable
To the computer
Power cord
To the AC outlet
11. Install software (page 16).
12. Set the power switch of the scanner to " " (ON).
•The ready indicator lights green.
Ready indicator
Power switch
Installation Manual 15
Installation

Installing Software
System Requirements
Computer IBM® PC/AT® or compatible
machine with a CD-ROM drive
CPU Intel® Core™ 2 Duo, 1.8 GHz or
higher
Operating
System
Windows 2000 / Windows XP /
Windows Vista
Interface USB 2.0
Memory 1 GB or higher
Hard Disk 5 GB or more free space is
required.
Note
•The above system requirements may not satisfy
the requirements of all operating systems.
•The scanning speed differs depending on the
host computer's operating environment or the
application used.
•Due to the slower speed of USB 1.1, it is
recommended to use a USB 2.0 interface.
•If you connect the scanner to a USB hub, it is
not guaranteed to work.
CD-ROM Contents
Drivers
Device Driver
TWAIN*2
ISIS
Applications
RTIV*3
QuickScan Pro Demo*4
Utilities
MCD*5
User Utility
Manuals*1
Installation Manual
Operating Manual
PIE Reference Manual*6
RTIV Reference Manual
User Utility Reference Manual
Others
Control Sheet*7
Warranty Information (U.S.A. only)
*1 All manuals are in PDF format. To view manuals, Adobe®
Reader® must be installed.
*2 There is no TWAIN application on this CD-ROM.
*3 RTIV (Reliable Throughput Imaging Viewer) is our original
application software, and does not require either TWAIN driver
or ISIS driver.
*4 There are some restrictions for QuickScan Pro due to being a
trial version. In addition, when using QuickScan Pro, the ISIS
driver is required.
QuickScan Pro does not work with the 64-bit version of Windows.
*5 For details on how to use MCD, refer to PIE Reference Manual
and RTIV Reference Manual.
*6 PIE is an acronym for Panasonic Image Enhancement
Technology.
*7 The control sheets are stored as PDF files. For use them, print
the control sheets in the same size as the document pages to be
scanned. For details, refer to "Using Control Sheets" in the
Operating Manual.
16 Installation Manual
Installation

Software Installation
The software on the enclosed CD-ROM can be installed
on your computer.
You can select from the 4 installation methods below,
depending on your needs.
a. Complete: Install all of the CD-ROM components.
b. All Drivers & Utilities: Install all of the CD-ROM
components except for applications.
c. Custom: Install one of the drivers, utilities or
manuals.
d. Application: Select and install RTIV or the
QuickScan Pro Demo.
Notice
•Make sure to log on as an administrator to install
the software.
1. Set the power switch of the scanner to " " (OFF).
2. Insert the included CD-ROM into the CD/DVD drive
on your computer.
•If you have a feature called "Autorun" activated,
the installation process will start automatically.
•The setup window will appear.
Note
•If the AutoPlay dialog box is displayed in
Windows Vista, select "CDRun.exe".
•If the program does not start automatically,
from [My Computer] ([Computer] in
Windows Vista), select the CD/DVD drive,
and then double-click "CDRun.exe".
3. Select your scanner model.
4. Select the desired installation methods from the
"Installation" list on the left side of the screen.
•If you selected [Complete] or [All Drivers &
Utilities], continue to step 6.
•If you selected [Custom], continue to step 5.
•If you selected [RTIV] or [QuickScan Pro Demo]
in "Application", continue to step 6.
Installation Manual 17
Installation

5. If you selected [Custom] for the installation type in
step 4, select the item that you want to install.
6. Follow the instructions on the screen.
•In Windows Vista, if a window appears with the
message "Windows can’t verify the publisher of
this driver software", continue with the
installation by selecting "Install this driver
software anyway".
7. Set the power switch of the scanner to " " (ON).
•If you installed a device driver, it is necessary to
continue with the next step.
8. Follow the instructions of the hardware wizard to
complete the installation.
•The installation process is performed
automatically in Windows Vista.
Note
Continue with the installation even if a window
appears with the message "Digital Signature
was not found for this driver" or "has not passed
Windows Logo testing...".
Uninstalling Software
If you want to remove the software that is installed on
your computer, follow the procedure below to uninstall
them.
1. In Control Panel, open [Add or Remove Programs].
•In Windows 2000, select [Add/Remove
Programs], and in Windows Vista, select
[Uninstall a program].
2. Select the item that you want to uninstall.
•The software is displayed with the program
names below:
Software Program Name
Device driver Panasonic High Speed
Scanner Device Driver
X.XX*1
TWAIN KV-S4085C KV-S4065C
TWAIN Driver
ISIS KV-S4085C S4065C
ISIS Driver
RTIV RTIV
QuickScan Pro
Demo
QuickScan 4.5.1*1
User Utility Panasonic Scanner User
Utility
MCD (Multi-color
Dropout) Utility
MCD
*1 "X.XX" and the number that follows a program name are the
software version. When you upgrade the software, the
numbers above may be different from the actual software
version.
3. Follow the instructions on the screen.
18 Installation Manual
Installation

Viewing Electronic
Documentation
Viewing Manuals From the
CD-ROM
All manuals on the CD-ROM can be viewed using
Adobe Reader.
1. Insert the included CD-ROM into the CD/DVD drive
on your computer.
•If you have a feature called "Autorun" activated,
the installation process will start automatically.
•The setup window will appear.
Note
•If the AutoPlay dialog box is displayed in
Windows Vista, select "CDRun.exe".
•If the program does not start automatically,
from [My Computer] ([Computer] in
Windows Vista), select the CD/DVD drive,
and then double-click "CDRun.exe".
2. Select your scanner model.
3. Select a manual from the "Manuals" list on the right
side of the screen.
•The selected manual will open.
Note
•To view the electronic documentation,
Adobe Reader must be installed on your
computer. If your computer is connected to
the Internet, you can download Adobe
Reader by clicking the URL below
"Download Adobe® Reader®".
The URL is displayed in the "Manuals" list
on the setup screen.
Viewing Manuals Installed On
Your Computer
All manuals installed on your computer can be viewed
as follows.
Note
•To install manuals on your computer, see
page 17.
•You can view the RTIV Reference Manual and
the User Utility Reference Manual by clicking
the help button on the software's operation
screen.
1. On the [Start] menu, point to [All Programs], then
[Panasonic], and select [Scanner Manuals].
•If you are using Windows 2000, point to
[Program] instead of [All Programs].
2. Select the desired manual.
•The selected manual will open.
Uninstalling Manuals
If you want to remove manuals that are installed on your
computer, follow the procedure below to uninstall them.
1. In Control Panel, open [Add or Remove Programs].
•In Windows 2000, select [Add/Remove
Programs], and in Windows Vista, select
[Uninstall a program].
2. Select "Panasonic Scanner Manuals".
3. Follow the instructions on the screen.
Installation Manual 19
Installation

Troubleshooting
If a problem occurs while the unit is being used, check the following items and check the unit status with the
User Utility. For other problems, refer to "Troubleshooting" in the Operating Manual.
If the unit still malfunctions, turn it OFF, unplug the power cord and call for service.
Symptom Possible Cause Remedy
The front door cannot be
opened. The screw is not loosened. Open the pre-imprinter door and loosen the screw (page 13).
The ready indicator does not
light when the power switch is
turned ON.
The power cord is not plugged in. Insert the power plug firmly.
Problem with power supply. Disconnect the unit from the electric
outlet and call for service.
The computer does not
recognize the unit.
The scanner is not functioning
correctly.
The unit is not connected to the
computer correctly. Connect the USB cable correctly.
The software is not installed correctly.
Uninstall the software from the
computer (page 18), and then install
the software again (page 17).
The USB interface of the computer is
not installed correctly.
Check the computer whether the USB
interface of your computer is installed
correctly using the device manager’s
property.
The unit is connected via USB hub. Do not connect via USB hub.
There is a problem with the USB
cable.
Use the included USB cable or a
certified Hi-speed USB 2.0 cable.
The scanner entered Standby mode
after not being used for a certain
period of time.
Restart the scanner by pressing any
one of the buttons for more than
1 second so that the computer can
recognize the scanner.
If you still experience problems after following these suggestions, please contact our Technical Support
Department at 1-800-726-2797 for further assistance. (U.S.A. only)
20 Installation Manual
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Appendix