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Horizon Hobby, Inc. guarantees your F-27B Stryker™ to
be free from defects in material and workmanship at the
date of purchase. This warranty does not cover any com-
ponent parts, or damage by use or modification. In no case
shall Horizon Hobby’s liability exceed the original purchase
cost of this item. Further, Horizon Hobby reserves the right
to change or modify this warranty without notice.
This warranty covers only those products purchased
from an authorized Horizon Hobby dealer. Third party
transactions are not covered by this warranty. Proof of
purchase is required for warranty claims. Due to the nature
and operation of your F-27B, the warranty does not extend
beyond the initial pre-use testing. Carefully check the parts
and operation BEFORE your first use. If you discover defects
during pre-use testing, please call our Product Support Team
toll-free at 877-504-0233 for technical support.
In that Horizon Hobby has no control over the final
assembly, or material used for final assembly, no liability
shall be assumed nor accepted for any damage resulting
from use by the user of the final user-assembled product.
By the act of using the user-assembled product, the user
accepts all resulting liability. Please note that once
assembly has been started, you must contact Horizon Hobby,
Inc. directly regarding any warranty questions. Please do not
contact your local hobby shop regarding warranty issues.
This will enable Horizon to better answer your questions and
service you in the event you need warranty assistance.
Horizon Hobby, Inc. reserves the right to inspect any
and all equipment involved in a warranty claim. Repair or
replacement decisions are at the sole discretion of Horizon
Hobby, Inc. Collateral damage is not covered under this
warranty. If you, as the buyer or owner, are not prepared to
accept the liability associated with the use of this product,
you are advised to return it immediately in new and unused
condition to the place of purchase.
If you have any questions concerning your ParkZone™
F-27B Stryker, please contact our Product Support staff toll-
free at 1-877-504-0233.
If your product requires inspection, please follow these steps
in order to return it to us:
1. Call our Product Support team for return authorization.
2. Use the “Service and Repair Checklist” from
www.horizonhobby.com under the support tab or write a
detailed letter that includes:
• Your name, address, home phone number, and daytime
phone number;
• A list of the products being shipped for inspection or
repair;
• A detailed account of the type of problems you are
incurring; and
• The payment method you wish to use for any purchases
or charges, including credit card type, number, expiration
date and your name as it appears on the card.
3. Submit proof of purchase, including purchase date and
retailer information.
4. Make sure that the batteries are unplugged and removed.
Please use packing material to separate them from the
product.
5. Pack all components and accessories in the original box,
and then pack it in a sturdy box with packing materials
for safe shipping.
6. For inspection and/or repair, please ship your product to:
Horizon Service Center
Attn: ParkZone Department
4105 Fieldstone Road
Champaign, IL 61822
We suggest you ship your product(s) back to us via a carrier
that provides package tracking and/or signature required.
Horizon Hobby, Inc. is only responsible for product once it
arrives and is accepted at our facility. Most carriers require
optional insurance to cover damage or loss in transit, so
please consider this when shipping merchandise.
Warranty Service
Providing all warranty conditions have been met, defec-
tive parts will be repaired or replaced without charge and
shipped to you via ground freight prepaid. Again, crash or
other collateral damage or expense is not covered under
warranty. Proof of purchase date and location is required
for all warranty service.
Non-Warranty Service
If our inspection finds the repair cost exceeds $50 or more
than 50% of the value of your product, we will contact
you with a repair estimate and advise you of the available
options.
If you have any warranty questions that have not been
answered by the information listed above, please call our
Product Support staff at 1-877-504-0233.
Warranty and Follow-Up Procedures