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Trouble - Causes And Remedy
Limited Warranty
STA-RITE warrants to the original consumer purchaser (“Purchaser” or “You”) of the products listed below, that they will be
free from defects in material and workmanship for the Warranty Period shown below.
Product Warranty Period
Water Systems Products — jet pumps, small centrifugal pumps,
submersible pumps and related accessories
whichever occurs first:
12 months from date of original installation,
or 18 months from date of manufacture
Pro-Source™ Composite Tanks 5 years from date of original installation
Pro-Source™ Steel Pressure Tanks 5 years from date of original installation
Pro-Source™ Epoxy-Lined Tanks 3 years from date of original installation
Sump/Sewage/Effluent Products 12 months from date of original installation, or
18 months from date of manufacture
Our warranty will not apply to any product that, in our sole judgement, has been subject to negligence, misapplication,
improper installation, or improper maintenance. Without limiting the foregoing, operating a three phase motor with single
phase power through a phase converter will void the warranty. Note also that three phase motors must be protected by three-
leg, ambient compensated, extra-quick trip overload relays of the recommended size or the warranty is void.
Your only remedy, and STA-RITE’s only duty, is that STA-RITE repair or replace defective products (at STA-RITE’s choice).
You must pay all labor and shipping charges associated with this warranty and must request warranty service through the
installing dealer as soon as a problem is discovered. No request for service will be accepted if received after the Warranty
Period has expired. This warranty is not transferable.
STA-RITE SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, OR CONTINGENT DAMAGES
WHATSOEVER.
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS AND IMPLIED
WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. THE FOREGOING WARRANTIES SHALL NOT EXTEND BEYOND THE DURATION
EXPRESSLY PROVIDED HEREIN.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on the duration of
an implied warranty, so the above limitations or exclusions may not apply to You. This warranty gives You specific legal rights
and You may also have other rights which vary from state to state.
This Limited Warranty is effective June 1, 2011 and replaces all undated warranties and warranties dated before June 1, 2011.
STA-RITE INDUSTRIES
293 Wright Street • Delavan, WI U.S.A. 53115
Phone: 1-262-728-5551 • Web Site: sta-rite.com
Trouble and Cause Remedy
Failure To Pump
1. Pump not properly primed.
1. Make sure pump casing and suction line are
full of water. See priming instructions.
Reduced Capacity and/or Head
1. Air pockets or leaks in suction line. 1. Check suction piping.
2. Clogged impeller. 2. Remove and clean.
Pump Loses Prime
1. Air leaks in suction line. 1. Check suction piping
2. Excessive suction lift and operating too
near shut-off point.
2. Move pump nearer to water level.
3. Water level drops while pumping,
uncovering suction piping.
3. Check water supply. Add length of pipe to
suction to keep submerged end under water.
Mechanical Troubles and Noise
1. Bent shaft and/or damaged bearings. 1. Take motor to authorized motor repair shop.
2. Suction and/or discharge piping not
properly supported and anchored.
2. See that all piping is supported to relieve
strain on pump assembly.
