Petsafe Drinkwell Sedona User manual

Please read this entire Product Manual before beginning.
Product Manual
PWW00-15417
PetSafe®Drinkwell®Sedona Pet Fountain

Customer Care Center [phone]
Welcome
You and your pet were made for each other. Our aim is to help you have the best
companionship and the most memorable moments together. Your new pet fountain is
designed to entice your pet to stay hydrated and healthy.
We know that safe pets make happy owners. Before getting started, please take a
moment to read through the important safety information. If you have any questions,
please don’t hesitate to contact us.
Hereinafter Radio Systems Corporation and any other affiliate or Brand of Radio
Systems Corporation may be referred to collectively as “We” or “Us”.
IMPORTANT SAFETY INSTRUCTIONS
Explanation of Attention Words and Symbols used in this Product Manual
This is the safety alert symbol. It is used to alert you to potential personal injury hazards.
Obey all safety messages that follow this symbol to avoid possible injury or death.
WARNING indicates a hazardous situation which, if not avoided,
could result in death or serious injury.
CAUTION, used without the safety alert symbol, indicates a hazardous
situation which, if not avoided, could result in harm to your pet.
NOTICE is used to address safe use practices not related to personal injury.
When using electrical appliances, basic safety precautions should always be
followed to reduce the risk of fire, electric shock and/or injury to persons, including
the following:
• Read all instructions before using this product.
• To reduce the risk of injury, close supervision is necessary when an appliance is
used by or near children.
• To protect against electric shock, do not place electrical power cord or plug in
water or other liquids.
• Do not operate any appliance if it has a damaged electrical power cord or
plug, or if it is malfunctioning or has been damaged. Call the Customer Care
Center immediately for further instructions.
• To reduce the risk of electric shock, do not place or store an appliance where it
can fall or be pulled into a bathtub or sink.
• Always unplug any appliance when not in use, before putting on or taking off
parts and before cleaning.
• Do not use an appliance for anything other than its intended use.

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• If the plug of this device gets wet, turn off the electricity to that electrical outlet.
Do not attempt to unplug.
• Examine this appliance after installation. Do not plug into electrical outlet if
there is water on the electrical power cord or plug.
• Do not allow pets to chew on or swallow any parts. If you are concerned
your pet may chew the power cord, purchase a cord conduit (a hard plastic
protector) at any hardware store.
• The plastic fountain parts are BPA-FREE. However, some animals have been
known to be sensitive to plastic food and water containers. If your animal shows
signs of an allergic reaction to the plastic, please discontinue use until you have
consulted with your veterinarian.
• The fountain is intended to run continuously (always plugged into an electrical
outlet), as long as the water level is maintained and the fountain is cleaned
regularly. Be sure to check the water level regularly to help prevent damage to
the pump, as your pet will drink the water, and some may evaporate.
• Do not attempt repairs on the pump.
• Do not pull on the electrical power cord to remove the plug from the
electrical outlet.
• To unplug, grasp the plug, not the electrical power cord.
• To avoid the possibility of the plug or electrical outlet getting wet, the electrical
outlet should always be above the level of the fountain.
• If an extension cord is necessary, an extension cord with a proper rating should
be used.
• The electrical use of this appliance is 2.5 watts.
• The use of attachments not recommended or sold by the manufacturer may
cause an unsafe condition. Do not modify the appliance.
• Do not install or store appliance where it will be exposed to weather or
temperatures below 40°F.
• Read and observe all important notices listed on the appliance and in
the packaging.
• Never wash the filter with soapy water as the soap residue will seep into the
filter and cannot be removed. Only rinse the filter with water.
• Use only PetSafe®Brand authorized replacement filters. If unauthorized filters
are used, the warranty may be voided.
• Do not use outdoors. Do not run dry. For indoor household use only.
SAVE THESE INSTRUCTIONS

Customer Care Center [phone]
In the Box
TABLE OF CONTENTS
In the Box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Key Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Assemble Fountain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Set Up and Add Water. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Fountain Disassembly and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Pump Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Fountain Reassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
The Fountain and Your Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
General Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Replacement Parts and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Terms of Use and Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

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Features
Key Definitions
Bowl: The plastic bowl is the foundation of the fountain. The bottom of the bowl
features four indentations to run the electrical power cord through.
Tower: Water is pumped up through the ceramic tower to cycle through the carbon
filter and out the top to create a waterfall into the bowl.
Filter Housing: The plastic filter housing consists of a lid and base that holds the
carbon filter.
Rubber Grommet: The rubber grommet comes already installed in the top of the
ceramic tower and forms a seal between the filter housing and the tower.
Rubber Cap: This rubber seal secures the electrical power cord to the inside of the
bowl and prevents leaking.
Carbon Filter: The 3-layer filter is made with activated carbon derived from
coconut shells. The carbon filter absorbs bad tastes and odors as the water passes
through and helps keep the water tasting fresh and more appealing to pets.
Foam Filter: The foam filter collects any hair, debris, and pet food before they
reach the pump. It is important to use the foam filter as it helps maintain proper pump
function.
Pump: The small aquarium pump can be partially dismantled for cleaning. The
pump is not dishwasher safe! Remove pump from the fountain before cleaning (see
“Pump Maintenance” section for detailed instructions). The pump also features a
removable in-line plug for easy attachment and removal.

Customer Care Center [phone]
Assemble Fountain
• Do not use outdoors. Do not run dry. For indoor household
use only.
• Do not pull on the electrical power cord to remove the plug
from the electrical outlet.
• To unplug, grasp the plug, not the electrical power cord.
Note: Rinse all fountain parts with warm water before operating the pet
fountain. This will remove any dust or residue that remain in the system from the
manufacturing process.
1. Carefully remove all the fountain components
from the packaging and set aside prior to
assembly.
2. As with any electrical device, check the
electrical power cord for any tears or damage
before use.
3. Place the foam filter around the pump by inserting
the pump into the foam filter from the top. Make
sure the electrical power cord rests on top of the
foam filter (1A).
4. Take the bowl
and place the
pump inside the
square indention.
(1B) With the
bowl positioned
so the raised post
is to the right of
the square, make
sure the pump is
positioned so that the pump outflow, the circular
opening on the top of the pump, is positioned in
the bottom left corner of the square (1C).
5. Press down on the pump to engage the suction
cups. Once the pump is securely in place, feed
the in-line plug of the electrical power cord
over and through the raised post and out the
notch on the base of the bowl (1D). There are
four notches to choose from.
1A
1C
1D
1B

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6. Remove the extra slack from the electrical
power cord and insert the rubber cap into the
raised post. Make sure the cord channel on the
rubber cap is aligned with the electrical power
cord, then insert your finger into the rubber cap
and push all the way down (1E).
7. Fold the top of the rubber cap over the raised
post to seal off the bowl (1F).
8. Rinse the carbon filter thoroughly under cool
water before placing it into the filter housing.
This will remove any loose carbon dust, which
is harmless. A small amount of carbon dust
may be released for the life of the filter. This is
normal and is not harmful to your pet.
9. Detach the lid from the base of the filter
housing. Once rinsed off, place the carbon
filter inside the base of the filter housing with the
larger side of the filter facing down. The filter
will only fit inside the base of the filter housing
one way. If it does not fit, flip it over (1G).
10. Attach the lid to the base of the filter housing.
Press down until you hear it snap in place.
11. Attach the
filter housing
to the pump by
inserting the
round notch
under the base
into the circular
opening on top
of the pump (1H).
The opening on top of the filter housing should
be right next to the sealed raised post (1I).
12. Place the ceramic tower inside the bowl. The
rubber grommet will create a seal between the
filter housing and the tower. Carefully lower the
tower until it rests flat (1J).
1E
1F
1G
1I1H
1J

Customer Care Center [phone]
Set Up and Add Water
1. Place the fountain in desired location. Do not pick up a full fountain by the tower
piece. To properly pick up the fountain, use both hands and grip the sidewalls of
the bowl and lift up.
2. Fill the fountain by pouring water directly into the bowl. Leave at least ½ inch of
space between the water level and the rim of the bowl to help control spills and
splashing. To protect your floor always use a protective mat, such as a towel or
water resistant placemat. This will help protect your floor from splashing or spills
caused by your pet.
3. Before you plug in the fountain, make sure the electrical power cord, the adapter
and your hands are completely dry. Connect the in-line plug and make sure no
silver is showing, then plug the adapter into a standard electrical wall outlet.
4. Add water to the bowl as needed. Never let the water level fall below 1 inch
from the base of the bowl or you might risk pump failure. Replacement pumps
are sold separately by calling the Customer Care Center at [phone]
or visit www.petsafe.com.
Fountain Disassembly and Cleaning
• Fountain must be cleaned to continue working normally.
• Never wash the filters with soapy water, as the soap residue will
seep into the filters and cannot be removed. Only rinse the filters
with water.
• Use only PetSafe®brand authorized replacement filters. If
unauthorized filters are used it may void the warranty.
Note: Use a soft cloth or sponge to prevent scratching the bowl.
CARBON FILTER: Replace carbon filter every two to four weeks.
• Always rinse the carbon filter prior to use.
• A small amount of carbon dust may be released for the life of the filter, this is
normal and is not harmful to your pet.
• Replace filters more frequently when using the fountain for multiple pets or pets
that produce a lot of saliva.
FOAM FILTER: Replace the foam filter every one to two months.
• If you do not intend to replace the filter at the time of cleaning, rinse the foam
filter thoroughly with fresh water.
Filter subscriptions now available! Get fountain filters automatically and
conveniently delivered right to your door when you need them. Free shipping and
5% discount included. Visit www.petsafe.com to sign up or call our Customer Care
Center at [phone].

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PET FOUNTAIN: Clean the fountain once a week.
1. Unplug the fountain and disconnect the in-line
plug (2A).
2. Carefully lift the tower and allow the water to
slowly pour back into the bowl. Once all the
water has been emptied into the bowl, set the
tower aside for cleaning (2B).
3. Take the tower and turn upside down to remove
the rubber grommet. Grab the rubber grommet
from inside and pull straight out, set aside for
cleaning (2C).
4. Remove the filter housing from the pump by
lifting straight up (2D).
5. Open the filter housing and remove the carbon
filter from inside and dispose. Set the lid and
base of the filter housing aside for cleaning.
6. Remove the rubber cap affixed to the raised
post by inserting a finger under the lip and pull
straight up to remove (2E).
7. While securely holding the electrical power cord
and the bottom of the bowl with both hands,
pour out the remaining water inside the bowl into
a sink.
8. With the in-line plug disconnected and water
removed, grab the pump and lift straight up to
disengage the suction cups. Continue pulling the
pump’s electrical power cord up and out through
the raised post in the center of the bowl. Once
the pump is completely removed from the bowl,
separate the foam filter and set aside for proper
cleaning.
9. Once the fountain is completely disassembled,
you will have: the bowl, tower, two rubber pieces,
the filter housing, foam filter and the pump.
10. Rinse the foam filter with water only or replace it
with a new one.
11. See the “Pump Maintenance” section for
detailed instructions on how to properly clean
your pump.
DO NOT PLACE PUMP IN DISHWASHER!
12. Hand wash all other fountain parts with warm
water and soap. Be sure to rinse thoroughly
with fresh water. You can also put the fountain
in the top rack of the dishwasher. If possible, it is
recommended that you turn down the heat of the
water inside the dishwasher.
2A
2B
2C
2D
2E

Customer Care Center [phone]
Pump Maintenance
Note: Cleaning the pump is essential to the longevity of the fountain, as well as
the cleanliness of the water. Clean the pump every two weeks. Warranty may be
voided if the pump’s motor is not cleaned regularly.
1. Remove pump from the fountain as explained
in the “Fountain Disassembly and Cleaning”
section.
2. Remove the faceplate by using your thumb and
forefinger to gently squeeze on both sides of
the faceplate and pull off. It may be necessary
to insert a fingernail into the seam of the
faceplate to pry it off (3A).
3. Next, remove the stator by placing your
fingernail underneath the small lip located on
the narrow side of teardrop-shaped stator (3B)
and pull out to remove.
4. Once the stator is removed, remove the impeller
(white, 3-bladed propeller). The impeller is held
in place by a magnet, simply use a fingernail to
get underneath the blade and lift out (3C).
5. Once the pump is completely disassembled,
you can clean the parts with warm water and
soap. Use a cotton swab or the “motor brush”
from the Drinkwell®Cleaning Kit to clean inside
the pump’s motor cavity and remove any build-
up (3D). For added disinfecting and hard water
removal, clean the pump’s motor with a diluted
white vinegar solution (20% white vinegar and
80% water).
6. Once the parts are clean you can
reassemble the pump for use.
a) Replace the impeller.
b) Replace the stator.
c) Replace the faceplate.
3A
3B
3C
3D