Philips Lifeline GoSafe 2 User manual

GoSafe 2 Mobile Medical Alert Service
For Canada
Quick Setup Guide
Start
here
Medical Alert Service

9Please unpack these items from the box.
Pendant Charger
STEP 1 Unboxing
You must complete the initial setup of your GoSafe 2 system from
within your primary place of residence (your home). This allows
Lifeline to properly calibrate your home location.
GoSafe 2 Mobile
Pendant
Help
Button
GoSafe 2 Mobile Medical Alert Service
Instructions for use
Medical Alert Ser vice
9Press the Help Button on your GoSafe 2 Mobile Pendant once and follow
the voice prompts when you are ready to move onto the next step.
2
For setup assistance at any time during this process call: 1-800-387-1215.
Agents are available between 8:30AM and 6PM, ET.

Your GoSafe 2
Mobile Pendant…
•Is waterproof.* It should
be worn in the shower and
bath.
•Can be used to call
for help anytime, day
or night.
•Works inside and outside
of your home wherever the
third party 4G LTE cellular
network is available at the
time of the alarm.
•Includes Philips AutoAlert
fall detection technology,
which provides an added
layer of protection by
placing a Help Call if a fall
is detected and you can’t
push the help button.**
Note: If your GoSafe 2 Mobile Pendant
does not say “Welcome to Lifeline…”
when you rst press the help button,
it may need to be charged prior to
setup. Following the instructions on
page 4, plug the charger into the wall
and set the Pendant in the charger
until the indicator light on the Pendant
turns solid green. At this point, you can
continue with the setup process.
* IPX7 Waterproof (1 metre for up to 30 minutes). Refer to Instructions
for Use.
**Not all falls can be detected. If you need help, always press the Help
Button if you are able to do so.
3

STEP 2 Learn about charging
9Plug the power cord of your
Charger into a power outlet.
9Place your GoSafe 2 Mobile
Pendant around your neck.
9Attach the Charger to your
GoSafe 2 Mobile Pendant.
4
For setup assistance at any time during this process call: 1-800-387-1215.
Agents are available between 8:30AM and 6PM, ET.

9Remove your
GoSafe 2 Mobile
Pendant from
the Charger.
You will nish charging later.
Flashing orange =
charging needed
Flashing green =
charging in
progress
Steady green =
fully charged
You need to charge your
GoSafe 2 Mobile Pendant
whenever the Indicator
Light ashes orange.
Note: Your pendant
may tell you that it
needs to remain in
the Charger for a
short period during
this step. Don't
worry – it will tell
you when it is time
to remove from
the Charger and
proceed with
the setup!
5

Your help call
is in progress.
Please wait.
1
STEP 3 Connect to Lifeline
9Press the Help Button
on your GoSafe 2
Mobile Pendant.
9Wait while your rst call to
Lifeline is connected. It may take
approximately one minute to
connect your rst call.
6
For setup assistance at any time during this process call: 1-800-387-1215.
Agents are available between 8:30AM and 6PM, ET.

One
more
step
to go…
9Talk to Lifeline.
A specially trained Philips Lifeline Personal
Response Associate will answer the call and
welcome you. If you have any questions, they
can answer them for you.
Hello, Mrs. Smith.
Do you need help?
2
Note: If your call does not connect to the Lifeline Response Centre, or
your Pendant tells you to move to another area due to low signal strength,
call 1-800-387-1215 from your home phone for assistance with this specic
issue. The GoSafe 2 Mobile Pendant must have sucient wireless signal
available to complete this call and to work reliably both inside and away
from your home.
7

STEP 4 Finish charging your GoSafe 2 Mobile Pendant
9Make sure the Charger is
plugged into a power outlet.
9Attach your GoSafe 2 Mobile
Pendant to the Charger.
(See Step 2 for further details)
It will take approximately 45
minutes to charge your GoSafe 2
Mobile Pendant. It is fully charged
when the Indicator Light turns to a
steady green.
8
For setup assistance at any time during this process call: 1-800-387-1215.
Agents are available between 8:30AM and 6PM, ET.

Sleep with your GoSafe 2 Mobile Pendant.
Bathe with your GoSafe 2 Mobile Pendant (shower or bath).
Travel with your GoSafe 2 Mobile Pendant (walking, driving,
shopping).
Your GoSafe 2 Mobile Pendant will automatically call for help
if it detects a fall during any of these activities.*
*Refer to the note on page 3 of this guide as well as the fall detection section of the Instructions for use for more information.
Your GoSafe 2 Mobile Pendant will not work if the third party 4G LTE
cellular network is unavailable.
Be sure to read the Instructions for use provided with your system.
It includes important information you need to know.
For the best communication, hold your GoSafe 2 Mobile Pendant
up in front of you when talking to the Lifeline Personal Response
Associate.
Wear your GoSafe 2 Mobile Pendant at all times
9

Welcome to Philips Lifeline!
We would like to remind you that
our Response Centre is staed
24-hours-a-day, 365 days a year
by dedicated Lifeline Personal
Response Associates. We are
condent our services will provide
you with peace of mind, and support
your wish for independence.
As a Lifeline subscriber, you should
have designated people who have
agreed to be “Responders.” These
are the people whom Lifeline should
call to help you in an emergency,
when appropriate. Examples
include: neighbours, friends,
relatives, your current nursing aide,
etc. It’s very important that you
keep your Responders and their
contact information up to date.
Be sure to contact Lifeline if one
of your Responders is no longer
able to assist you or if they get a
new telephone number. See the
Instructions for use included with
your system for more information.
Enclosed with your system, you will
nd a copy of Lifeline’s Terms and
Conditions of Use. Be sure to keep a
copy for yourself.
If you have not done so already,
please sign and return the Service
Agreement as soon as possible.
10
For setup assistance at any time during this process call: 1-800-387-1215.
Agents are available between 8:30AM and 6PM, ET.

If you do not agree with the Terms and
Conditions, do not activate your system,
and call Philips Lifeline.
Thank you for choosing Philips Lifeline!
For further information,
please refer to the
Instructions for use included
with your system. If you
have questions about
your GoSafe 2 System or
service, please contact
Philips Lifeline or your
representative at
1-800-387-1215
11

© 2021. All rights reserved.
Signal range may vary due to environmental factors. Not all falls can be
detected. If you need help, always press the Help Button if you are able
to do so. The GoSafe 2 Mobile Pendant will not work if the third party
cellular network is unavailable.
P/N 300004852751 Rev. A
This Quick Start Guide is solely designed to assist during setup of your
System. It does not contain all of the information you need to know about
your GoSafe 2 Mobile Pendant and the accompanying Lifeline service.
Be sure to read the Instructions for use guide provided with your system.
It contains key information you need to know about the care, keeping and
function of your system and the Lifeline service, as well as important user
cautions and warnings. If you did not receive an Instructions for use guide
with your System, call the customer service number on the bottom of the
inside pages and request one be sent to you. It will be provided free
of charge.
Philips Lifeline
111 Lawrence Street
Framingham, MA 01702-8156
Tel: [phone]
www.lifelinesystems.com
Philips Lifeline Canada
95 Barber Greene Road, Suite 105
Toronto, Ontario, Canada M3C 3E9
Tel: [phone]
www.lifeline.ca
Philips Lifeline Canada
774, boul. Décarie, bureau 100
Saint-Laurent, Québec Canada H4L 3L5
Tél. : [phone]
www.lifeline.ca