3
Problem Possible cause Solution
LivingColors is not providing light The lamp is not plugged in
correctly
Check the connections of the cord to the lamp
Check that the plug is correctly placed in the wall socket
Remote control is not working See the following section
LivingColors does not respond to
the remote control
Remote control is not working Check the batteries in the remote control.The batteries should
be correctly placed (+ and -) and should be charged. If the
remote control is still not working, try replacing the batteries.
Remote control is not linked to
the lamp
Link the remote to the LivingColors lamp by following the
procedure under “2. Linking LivingColors lamps”
Heavy trafc on a wireless data
network (e.g. wireless router)
Move LivingColors away from the wireless access point
Make sure that all LivingColors connected to this remote are
on; otherwise they will not respond after this action.
Press simultaneously on “0” and ( ) for at least 5 seconds
to switch to another channel (all LivingColors will ash green
to conrm).You can repeat this procedure up to 3 times,
preferably from another position.
I cannot link multiple LivingColors
lamps
“I” button wasn’t pressed long
enough
Redo the procedure under “2. Linking LivingColors lamps”. If
it was linked successfully, the lamp will give 1 green ash; if the
linking was unsuccessful it will revert to its previous settings
immediately without ashing green.
The LivingColors lamps belong to
different versions
Check if the lamps you cannot link both have a “G2” sign on the
back of the remote control and at the bottom of the lamp itself.
If one of the lamps does not have it, it cannot be linked with
another lamp that does (but it can still be linked with other
lamps that do not have the G2 sign).
I cannot start the automatic colour
changing mode
The sweep movement was not
correct
If the colour changes to another (static) colour, but no colour
loop starts, then your sweep movement was not correct; please
try again
LivingColors is still not working to
the correct standards
Other problem Contact the Philips Lighting Contact centre (see Warranty and
Service)
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