Phonak SmartLink+ Instruction Manual

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V1.00/2010-02/visu’l © Phonak AG/All rights reserved/page 1/4
Frequently Asked Questions
SmartLink+, ZoomLink+, EasyLink+
Question Answer
EasyLink+ ZoomLink+ SmartLink+
Internal microphones and external audio
What can I do to improve the speech intelligibility of my
conversation partner(s)?
Always place the transmitter as close as possible to the
speaker's mouth.
Use the Omni microphone mode when the noise level is low
to ensure that signals from every direction are picked up.
In noisy situations, change the microphone setting to Zoom
or SuperZoom and make sure the transmitter is pointing
towards your target speakers.
On which microphone settings are the Dynamic FM features
available and what is it?
Dynamic FM is available in Zoom and SuperZoom modes
when used in conjunction with a Phonak Dynamic FM
receiver. Dynamic FM automatically adjusts the FM gain
in noisy environments for maximum intelligibility in these
challenging situations.
How can I change the EasyLink+ microphone setting? Please consult your clinic or audiologist who will be able to
change the microphone setting of this transmitter. The chosen
microphone setting then becomes the permanent default.
How do I use my transmitter's audio input? When attached to a multimedia device, the transmitter
automatically detects the presence of an external audio
signal and switches to the external audio input mode (indi-
cated by an «A» on the transmitter's display). If the trans-
mitter does not recognize the external audio immediately,
try turning up the audio device's output volume a little.
My transmitter exits audio mode if there is no audio present.
Can I make my transmitter stay in audio mode until I manually
exit it?
Yes, this is the so-called GPS mode. Switch On your trans-
mitter before you connect it to the audio source. When the
transmitter detects the audio source in this «active» mode,
it will stay in audio mode until you short press either the
Zoom or SuperZoom button on SmartLink+ and ZoomLink+,
or switch the transmitter Off with a long press.
What charger should I use to charge my transmitter? Phonak recommends using only the dedicated charger for
SmartLink+, ZoomLink+ and EasyLink+. The use of other mini
USB chargers (e.g. car or solar chargers) may be possible but
Phonak does not take any responsibility for problems caused
by using a non-recommended charger.
Is there any additional benefit to using my transmitter
with a Phonak hearing instrument?
Yes. SmartLink+ has a built-in remote control, which is com-
patible with most Phonak hearing instruments. With this you
can change your hearing instrument's volume or program.
In addition, all transmitters send out a remote command
when switched On or Off. When switching On, this command
forces a Phonak hearing instrument to switch to its dedicated
FM program. When switching Off, it commands the hearing
instrument to reset to its normal program.
Note: Your audiologist or hearing clinic staff can customize
which hearing instrument programs is activated when
switching your transmitter On or Off.

V1.00/2010-02/visu’l © Phonak AG/All rights reserved/page 2/4
Frequently Asked Questions
SmartLink+, ZoomLink+, EasyLink+
Question Answer
EasyLink+ ZoomLink+ SmartLink+
Radio link
How can I increase my transmitter's FM range? SmartLink+ has an internal antenna which transmits its FM
signal around 3 meters. If you want a greater transmission
range, you should attach the external cord.
To ensure the maximum possible transmission range,
make sure the external cord is not accumulated.
What can I do if I experience static noise within my
transmitter's transmission range?
Some radio antenna or other electronic equipment can
interfere with the FM transmission. Please try another FM
channel.
I can not hear the FM signal. What should I do? Make sure your FM receivers are turned On. (When using
the MyLink or MyLink+ receiver, make sure its battery is
charged).
Check the program of your hearing instrument. Switch your
hearing instrument to the FM program. (When using the
MyLink or MyLink+ receiver, your hearing instrument must
be switched to T-mode).
Synchronize the receiver to the same channel as your
transmitter by holding the transmitter within 50 cm
(20 inches) of your receiver and pressing the F key.
Synchronize the receiver to the same channel as your
transmitter by placing your transmitter within 50 cm
(20 inches) of the receiver and switching the transmitter
Off and On again.
Other suggestions:
Insert a new battery into the hearing system
Clean the contact of the receiver
Check that you are using the correct audio
shoe/patch cable
Check the mechanical interface: make sure the audio
shoe/receiver/patch cable is attached correctly to the
hearing system
Can the FM transmission or Bluetooth link affect my cardiac
pacemaker?
If you use a cardiac pacemaker or any other medical
device, you should consult your medical specialist BEFORE
using an FM transmitter. Your medical specialist can
obtain all the required technical data from Phonak.

V1.00/2010-02/visu’l © Phonak AG/All rights reserved/page 3/4
Frequently Asked Questions
SmartLink+, ZoomLink+, EasyLink+
Question Answer
EasyLink+ ZoomLink+ SmartLink+
Bluetooth
What is the Bluetooth specification used in SmartLink+? SmartLink+ supports Bluetooth specification 2.0 with EDR
(enhanced data rate).
Which Bluetooth devices can I connect to SmartLink+? SmartLink+ can be connected to virtually all Bluetooth
devices, providing they offer one or more of the following
profiles:
HFP – Handsfree profile
HSP – Headset profile
A2DP – advanced audio distribution profile
Accessibility, connectivity and link quality may vary between
different Bluetooth devices.
Some Bluetooth devices only allow selected Bluetooth
companions. If you experience problems connecting
your device and SmartLink+, please contact the dealer of
your Bluetooth device (cellphone, MP3 etc.).
Can I pair SmartLink+ with several Bluetooth devices? Yes, SmartLink+ can be paired with up to eight Bluetooth
devices. After pairing, you need to establish a connection
with a device. The number of active connections is limited
(see following question).
Can I connect SmartLink+ to several Bluetooth devices
simultaneously?
SmartLink+ cannot be connected to several cellphones or
other Bluetooth devices at the same time.
However, you can be connected to a cellphone via the HF/HS
profile and simultaneously connected to your Bluetooth MP3
player using the A2DP profile.
I cannot find the SmartLink+ via Bluetooth. What's the
problem?
Make sure you have set your SmartLink+ to pairing mode
(pressing 5 seconds on the green telephone button). This
makes it identifiable over Bluetooth. Place the SmartLink+
close to the Bluetooth device.
I followed all the connection guidelines but still have no
Bluetooth connection. What should I do?
Have your local phone dealer check its Bluetooth
functionality and ask for an update of the mobile phone's
operating system, if required.
What is the maximum range possible between SmartLink+
my cellphone?
SmartLink+ supports a transmission range of up to 10 m.
However, Bluetooth range is strongly affected by the local
situation and the phone used. To ensure hassle-free com-
munication, Phonak recommends not placing SmartLink+
and your cellphone more than 3 meters apart.
What is the passkey for SmartLink+ and is it possible to
personalize this code?
The default passkey is «0000» (four zeros). This code can
be changed by your audiologist or hearing clinic staff
using Phonak's FM SuccessWare.
Can somebody else equipped with a Bluetooth cellphone
listen in on my phone conversation?
No, SmartLink+ receives and transmits Bluetooth signals
only from and to devices to which it has been paired and
connected. Communications between your phone and
SmartLink+ are encoded and cannot be decoded by other
phones.

V1.00/2010-02/visu’l © Phonak AG/All rights reserved/page 4/4
Frequently Asked Questions
SmartLink+, ZoomLink+, EasyLink+
Question Answer
EasyLink+ ZoomLink+ SmartLink+
If I am connected to an audio source and my cellphone,
what happens when I receive a call?
The phone call always has priority over the audio line.
When an incoming call arrives, SmartLink+ suspends the
audio line and you should hear the ringing tone of the
mobile phone.
Depending on the Bluetooth integration of the audio
source, it may be possible that you have to reconnect your
audio source to hear the music again.
How can I connect the SmartLink+ to a mobile phone and
multimedia player simultaneously?
Some mobile phones also offer the A2DP profile, so you
can listen to the music from the mobile phone. However,
if you prefer listening music from another device than the
mobile phone, you must disable the A2DP connection with
SmartLink+ in your mobile phone. Then you can connect
the SmartLink+ to a multimedia player featuring A2DP.
When there is an incoming call, I see the Bluetooth icon
flashing but I do not hear a ringing tone. How can I enable
this tone?
Some cellphones do not send the expected ring tone if
the user has selected a silent profile (such as vibration
only) on the phone itself. This problem is usually solved by
enabling the phone's Normal or Active profile.
Does SmartLink+ support voice dialing? Yes. Switch SmartLink+ On, then briefly press the green
telephone button and say the name of the person you want
to call into SmartLink+'s microphone.
Note: This feature is supported by the HFP and not
the HSP profile.
Why can't I reject an incoming call with the red telephone
button?
The HSP does not support «call reject». You must reject the
call via your cellphone.
When I stop playing my Bluetooth MP3 player,
the SmartLink+ Bluetooth icon keeps flashing. Why?
Player Pause and Stop buttons do not usually terminate
the Bluetooth connection. Instead the A2DP stream is
kept open until you either switch your music player Off or
disconnect SmartLink+.
Why doesn't SmartLink+ wake up from Bluetooth's standby
mode when I start playing music on my MP3 player?
Some music players and Bluetooth adaptors are not able
to wake SmartLink+ from Bluetooth standby mode. In this
case, you must turn On the SmartLink+ first and then turn
On your music player.
I cannot perform voice dialing or last number dialing
while I am streaming music from my cellphone. Why?
Some phones refuse to execute voice dial or last number
dial commands while streaming music. In this case you
must first stop the player before voice- or last-number
dialing.
How can I un-pair my device? In your device’s connectivity settings find the list of
trusted or paired devices. You should then have the
option of deleting a trusted or paired device. Highlight
SmartLink+ and select «delete».