Plantronics S12 Setup guide

QUICK START USER GUIDE
T ELEPHONE
H EADSET S YSTEM
S12
The S12 Telephone Headset System is designed to add a
headset to an existing telephone.
The S12 System provides precise levels of listening and talking
comfort and crystal clear voice quality.
The S12 System is not designed to work on telephones that
have the dial pad in the handset or on cordless telephones.
This user guide provides the following steps to quickly set up
and use your headset system.
1. Identify the Components
2. Attach to Telephone
3. Set Amplifier Compatibility Switch
4. Make a T
est Call
The other side has more details:
■Examine other features
■Troubleshooting
■Technical Support Center Information
■FCC Information
■Parts and Accessories
■Warranty and Service
IMPORTANT SAFETY INFORMATION
Read and follow all instructions and warnings prior to using the
product.
When using your telephone equipment, these instructions and
warnings should be followed to reduce the risk of fire, electric
shock, injury to persons, and damage to property.
WARNINGS
For your comfort, health, and safety, do not exceed moderate
listening levels.
Use only the Listed AC power adapter supplied by Plantronics.
Unplug this product from the wall outlet before cleaning. Do not
use liquid cleaners or aerosol cleaners.
Avoid contact with liquids. Do not locate this product near water,
for example, near a bath-tub or sink, in a wet basement, or near a
swimming pool.
This product should never be placed near or over a radiator or
heat register. This product should not be placed in a built-in
installation unless proper ventilation is provided.
Do not allow anything to rest on the power cord. Do not locate
this product near operating machinery or in areas where the
power cord is likely to be damaged by furniture or foot traffic.
Discontinue use of product and contact Plantronics if the product
overheats, has a damaged cord or plug, has been dropped or
damaged, or if the product has been dropped in water.
Do not overload outlets and extension cords as this can result in
the risk of fireor electric shock.
Never disassemble or push objects of any kind into this product as
this may short out parts that could result in a fire or electric shock.
Use caution when installing or modifying telephone lines.
Do not use the telephone equipment to report a gas leak in the
vicinity of the leak.
WELCOME
21
2.1 Unplug your telephone
handset cord from the
telephone base.
2.2 Plug your telephone
handset cord into the S12
amplifier handset jack.
2.3 Connect the cord
between the telephone base
jack on the S12 amplifier and
your telephone base.
2.4 Plug the headset plug into
the headset jack.
2.5 Route the headset cord through the cable management
channel on the bottom of the amplifier (not shown).
2.6 Snap in the headset holder (not shown).
2.7 Plug the AC power adapter into the AC power adapter jack
and plug into a standard
AC wall output.
4.1 Verify that the mute button is off.
The mute indicator should not be illuminated
4.2 Remove the phone handset from the
cradle and place on your desk.
1. If you do not hear a dial tone in the
headset, press the headset button.
The headset indicator is on.
4.3 Use your telephone keypad to call a
friend or colleague.
4.4 Adjust the listen volume using the listen
volume control.
4.5 If your friend cannot hear you, or you
hear a buzz or hum, try changing the
compatibility slide switch.
4.6 Adjust how loud you sound to the other
party by adjusting the speak volume control.
4.7 If you sound too loud, move the speak
volume master switch to its lower setting and
adjust the speak volume control.
4.8 After completing the call, return the
handset to its cradle.
3.1 Put on headset and press the
headset button.
The headset indicator should be
on (green).
3.2 Liftthe telephone’s handset off
the cradle and place it on your
desk.
3.3 If you hear a clear dial tone,
you can proceed to Step 4.
3.4 If you don’t hear a dial tone,
adjust the compatibility slide switch
following this process:
1. Slide the compatibility slide
switch until you hear a clear dial
tone.
There may be multiple settings
with a dial tone. Select the one
that sounds most like the handset
of your phone.
Experimenting with various switch
settings will not harm the amplifier
or your telephone.
2.1
4.5
4.6 4.7
1
Adjustable
Headband
2
Headset
Assembly
3
Clothing Clip
4
Headset Plug
5
Microphone
Boom
6
Ear Cushion
Assembly
7
Earloop
8
Pivot Ball Ring
9
Firefly
®
In-Use
Indicator
Over-the-Head............converts to............Over-the-Ear
4.2
1
2.3
2.4 2.2
Attach
Amplifier to
Telephone
2
Set Amplifier
Compatibility
Slide Switch
3
Make a
Test Call
4
Identify the
Components
1
S12 Q UICK S TART G UIDE
4.1
4.4
2.7
10 Headset Holder
11 Compatibility Slide
Switch
12 S12 Amplifier
13 Headset Indicator
(Green)
14 Power Indicator
(Green)
15 Mute Indicator (Red)
16 Listen Volume Control
17 Mute Button
18 Headset/Handset
Button
19 Speak Volume Control
20 Speak Volume Master
(Hi, Low) Switch
21 Cord (Phone to
Amplifier)
22 AC Power Adapter
23 AC Power
Adapter Jack
24 Headset Jack
25 Handset Jack
26 Telephone Base Jack
Back View
Right Side View
Left Side View
Over-the-Head
Over-the-Ear
10
13
3.2
3.4
3.1

It provides the following benefits:
■
SoundGuard
®
Plus
™
technology quickly reduces the
level of harsh noises, such as fax tones
■
Call Clarity
™
improves incoming and outgoing sound
■
Switch easily with one button selection between
headset and handset
■
Incoming and outgoing volume control
■
Mute control
1To receive calls with your
headset
1.1 Put on your headset.
1.2 When your telephone
rings, push the headset
button. The headset
indicator should be
on (green).
1.3 Remove the handset
from the cradle and
place it on your desk.
1.4 Begin talking to
your calling party.
1.5 When you are
finished, hang up
the handset.
2To use your telephone
handset
2.1 Push the headset button.
The headset indicator should
not be illuminated.
2.2 Use the telephone
handset as normal.
3To switch from your telephone
handset to your headset
3.1 Alert your caller that there
will be a short delay, and put on
your headset.
3.2 Push the headset button. The
headset indicator should be on (green).
3.3 Resume talking through
your headset.
TIP: The handset must remain
off the cradle during phone calls.
4 To switch from your headset to
your telephone handset
4.1 Alert your caller that there will be a short delay,
and then release the headset button. The headset
indicator should not be illuminated.
4.2 Remove your headset and pick up your handset.
4.3 Resume talking through your telephone handset.
5To use the mute function.
5.1 Press the mute button. The mute indicator
should be on (red). You will be able to hear
them but they can not hear you.
5.2 Release the mute button to
deactivate the mute function. The
mute indicator should not be illuminated.
Your working system should look like this:
3
4
EXAMINE OTHER FEATURES
5
13
2.2
1.3
1.1
1.2
1.2
1.3
13
TROUBLESHOOTING
Icannot hear a dial tone.
■Make sure all cable connections are correct and firmly
in place.
■Pay special attention that handset cord is properly
connected.
■Ensure AC power adapter is connected and power is on.
■Make sure you have pressed the headset button and the
headset indicator is on.
■Make sure the telephone handset is off-hook.
■Adjust listen volume control.
■Adjust the compatibility slide switch.
■Ensure that the headset is centered on your ear.
Caller cannot hear my voice.
■Make sure the mute button is turned off (indicator off).
■Increase the outgoing volume by adjusting the speak
volume control
■Adjust headset so the microphone is closer to your mouth.
Ihear a hum in the headset.
■Adjust the compatibility slide switch until the sound is
clear. Trying other settings will not harm the amplifier or
your telephone.
Plantronics Help Desk
The Plantronics Help Desk is ready to assist you!
Dial 1-800-544-4660 or visit our website at
www.plantronics.com.
FCC REQUIREMENTS
Part 68
This equipment complies with Part 68 of the FCC rules and the
requirements adopted by ACTA. On the exterior of this equipment
is a label that contains a product identifier in the format
US:AAAEQ##TXXXX. If requested, this information must
be provided to your telephone company.
Aplug and jack used to connect this equipment to the premises
wiring and telephone network must comply with the applicable
FCC Part 68 rules and requirements adopted by ACTA. A compliant
telephone cordand modular plug is provided with this product. It is
designed to be connected to a compatible jack that is also compliant.
See installation instructions for details.
The REN is useful to determine the quantity of devices you may
connect to your telephone line. Excessive RENs on a telephone line
may result in the devices not ringing in response to an incoming call.
Inmost, but not all areas, the sum of the RENs should not exceed
five (5.0). To be certain of the number of devices you may connect
to your line, as determined by the REN, contact your local telephone
company. For product approved after July 23, 2001, the REN for
this product is part of the product identifier that has the format
US:AAAEQ##TXXXX. The digits represented by ### are the REN
without the decimal point. (For example, 03 represents a REN of 0.3.)
For earlier producers, the REN is separately shown on the label.
If this telephone equipment causes harm to the telephone network,
the telephone company will notifyyou in advance that temporary
discontinuance of service may be required. But if advance notice
isn’t practical, the telephone company will notifythe customer as
soon as possible. Also, you will be advised of your right to file a
complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities,
equipment, operations, or procedures that could affect the proper
functioning of your equipment. If they do, you will be notified in
advance in order for you to make necessary modifications to
maintain uninterrupted service.
Iftrouble is experienced with this unit, for repair or
warranty information, please contact customer service at
[phone]. If the equipment is causing harm to the
network, the telephone company may request that you
disconnect the equipment until the problem is resolved.
DO NOT DISASSEMBLE THIS EQUIPMENT: it does not
contain any user serviceable components.
Werecommend the installation of an ACsurge arrester in
the AC outlet to which this equipment is connected. Telephone
companies report that electrical surges, typically lighting
transients, are very destructive to customer terminal equipment
connected to AC power sources.
INDUSTRY CANADA NOTICE
Terminal Equipment
Notice: This equipment meets the applicable Industry Canada
Terminal Equipment Technical Specifications. This is confirmed
by the registration number. The abbreviation, IC, before the
registration number signifies that registration was performed
based on a Declaration of Conformity indicating that Industry
Canada technical specifications were met. It does not imply
that Industry Canada approved the equipment.
Notice: The Ringer Equivalence Number (REN) for this terminal
equipment is marked on the equipment itself. The REN assigned
to each terminal equipment provides an indication of the
maximum number of terminals allowed to be connected to
atelephone interface. The termination on an interface may
consist of any combination of devices subject only to the
requirement that the sum of the Ringer Equivalence Numbers
of all the devices does not exceed five.
LIMITED WARRANTY
for Plantronics Commercial Products
Purchased in the US and Canada
•This warranty covers defects in materials and
workmanship of Commercial Products manufactured,
sold or certified by Plantronics which were purchased
and used in the United States and Canada.
•This warranty lasts for one year from the date of
purchase of the Products.
•This warranty extends to you only if you arethe end user
with the original purchase receipt.
•We will, at our option, repair or replace the Products that
do not conform to the warranty. We may use functionally
equivalent reconditioned/refurbished/remanufactured/
pre-owned or new Products or parts.
•T
oobtain service in the U.S. contact Plantronics at
[phone] and in Canada call [phone].
If you need additional information, please contact our
service centers at the numbers provided.
•THIS IS PLANTRONICS’ COMPLETE WARRANTY FOR
THE PRODUCTS.
•This warranty gives you specific legal rights, and you may
also have other rights which vary from state to state or
province to province. Please contact your dealer or our
service center for the full details of our limited warranty,
including items not covered by this limited warranty.
©2002-2006 Plantronics, Inc. All rights reserved. Plantronics, the logo
design, Plantronics and logo design combined, Call Clarity, Firefly and
SoundGuard Plus are trademarks or registered trademarks of Plantronics, Inc.
All other trademarks are the property of the respective owners.
Patents U.S. 5,210,791, D394,437 & D403,327; Finland 20183 & 20184;
GB Regd.Des.No. 2073246 & 2073247; Sweden 64 176 & 64 177
Printed in USA. 65168-01 (08-06)
345 Encinal Street
Santa Cruz, California 95060
[phone]
www.plantronics.com
PARTS
Headset Holder
65217-01
Cord (phone to amplifier)
65218-01
AC Power Adapter
73079-01
Adjustable Headband
43298-01
Headset Assembly
65219-01
Pivot Ball Ring
45650-03
Ear Cushion Assembly
(Leatherette Assembly)
46186-01
Amplifier Assembly
65220-01
21