Plantronics Blackwire 3200 Series User manual

Quick Start Guide
Intermedia Unite
Poly Blackwire 3200 Series

Welcome to Intermedia Unite

A.
B.
A. B.
T42G
BLACKWIRE 3210 (MONAURAL/MONO)
BLACKWIRE 3220 (BINAURAL/STEREO)
What’s in the box?
Poly Blackwire 3200 Series
Depending on the model you selected, you will receive one of the following
headsets:
1

2
Guided Setup
The Blackwire 3200 headsets works with both a personal computer as
well as an IP desk phone.
PERSONAL COMPUTER
The Blackwire 3200 headsets work with the Unite Desktop application
allowing answer and hang-up without the use of keyboard or mouse
by utilizing the convenient in-line controls.
To get started:
1. Connect the headset’s USB cable to your computer
Unite Desktop should automatically detect the headset and make
appropriate audio adjustments.
INSTALL SOFTWARE
While basic functionality of the in-line control will work out of the
box, you will need to install the Plantronics Hub, for Windows/Mac,
to enable headset call control functionality.
Download Plantronics Hub for Windows/Mac by visiting
plantronics.com/software for:
•Call control for softphones
•Updating firmware
•Turning features on/off
•Viewing the user guide

3
IP DESK PHONE
To work with an IP desk phone, the desk phone must have a USB-A
port.
To get started:
1. Connect the headset’s USB cable to your IP desk phone.
The phone will automatically detect the headset connection.
HARDWARE COMPATABILITY
The Blackwire 3200 headsets work best with the following Unite desk
phones:
Polycom Yealink
VVX350 T48G
VVX450 T42S
VVX500 T46S
VVX501 T48S
VVX600
VVX601
VVX250 T46G

Overview
Inline Control
4
Icons Inline control LEDs Function
Call button
Flashes green Incoming call
Solid green On a call
Volume up button Increases the listening volume
Volume down button Decreases the listening volume
Mute button Solid red Headset is muted

5
VOLUME
MUTE
During a call, briefly press the mute button to mute the microphone
on the in-line controller. To unmute press the button again.
Listening Volume
Press the Volume up (+) or Volume down (-) button.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC
sound volume accordingly.
Answer or end a call
Tap the Call button or use your softphone.
Place a call
Dial using your softphone application.
General Use
PLACING/ANSWERING/ENDING CALLS
Headset call control is a feature of Unite Desktop but depends on
whether you have installed Plantronics Hub. Download Plantronics
Hub for Windows or Mac at www.plantronics.com/software.

6
Troubleshooting
•Listening volume is too low. Press the volume up
button on the headset, and/or ensure that the
volume setting on your computer is set accurately.
•The analog headset is not set as the default audio
device. Use the audio settings in your sound control
panel/preferences to select your headset as the
default audio device.
Callers cannot hear
me.
•Headset is muted. Slide the mute button up to
unmute the microphone.
•Headset microphone boom aligned incorrectly.
Align the headset boom with your mouth.
•The analog headset is not set as the default Voice
device. Use the audio settings in your sound control
panel/preferences to change the input device.
The sound in the
headset is distorted.
I can hear an echo in
the headset.
•Lower the listen volume on your softphone until the
distortion disappears.
•Adjust volume on headset.
The other headset I
was using to listen to
music does not work
any more.
•The analog headset will set itself as the default
audio device in Windows. Use the audio settings in
your sound control panel/preferences to change
the audio device.
My phone is not
finding my headset
during a call or while
listening to music.
•When on a call or listening to music, make sure that
audio is routing to the desired headset by going to
your settings and ensuring it is defaulted.
I cannot hear
anything on a call.
Headset
Full user guides and additional information can be found at the manufacturer’s
website located at:
•https://www.plantronics.com/us/en/support/product/blackwire-3200
Need More Help?

https://kb.intermedia.net/Article/47811
voic[email protected] 1.800.379.7729
We are here to help.
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