Plantronics Savi W745A-M User manual

Savi®W745A-M
Multi Device Wireless Headset System
User Guide
TM

Contents
Welcome 4
System requirements 4
DECT information 4
What's in the box 5
Base and headset basics 6
Accessories (sold separately) 7
Customise your headset 8
Install the headset battery 8
Use the fit kit to assemble your headset 8
Right over-the-ear assembly 8
Left over-the-ear assembly 8
Position your headset 9
Over-the-head assembly 10
Behind-the-head assembly 10
Charge your headset and spare battery 12
Charge your headset 12
Charge your spare battery 12
Desk phone: connect and call 14
Choose desk phone setup 14
Make a desk phone call 15
Mobile: connect and call 16
Computer: connect and call 17
Connect your computer 17
Place a softphone call 17
Position your base 17
Headset features 18
Headset controls 18
Headset power 18
Headset battery level 19
Mute your headset during a call 20
Adjust your headset volume 20
Turn on/off headset LED 21
Out of range warning tones 21
Base features 22
Base buttons 22
Base subscription button 22
Set the range 23
Bluetooth pairing button 23
Daily use 25
Incoming calls 25
Outgoing calls 25
Multi-Phone Status 27
Mobile phone and headset audio 27
Combine audio from any two lines or channels 27
Conference up to three additional headsets 27
Advanced use 29
2

Install Plantronics software 29
Plantronics Control Panel 29
Devices tab 29
Device settings > Base tab 30
Device settings > Headset tab 32
Device settings > Security tab 33
Applications tab 33
Preferences 33
About tab 34
Plantronics Update Manager 34
Troubleshooting 36
Headset 36
Desk phone 37
Mobile 37
Softphone 37
3

Congratulations on purchasing your new Plantronics product. This guide contains instructions
for setting up and using your Savi W745
Please refer to the safety instructions in the quick start guide for important product safety
information prior to installation or use of the product.
Computer
• Supported operating systems: Windows®7, Windows®8, Windows XP®, Windows Vista®
• Processor: 400 MHz Pentium®processor or equivalent (Minimum); 1 GHz Pentium processor or
equivalent (Recommended)
• RAM: 96 MB (Minimum); 256 MB (Recommended)
• Hard disk: 280 MB (Minimum); 500 MB or more (Recommended)
• Microsoft Windows XP - Service Pack 3 (SP3) or later (Recommended) Microsoft Windows
Vista - Service Pack 1 (SP1) or later (Recommended)
Display
• At least 800 x 600, 256 colours
• 1024 x 768 high colour, 32-bit (Recommended)
Browser
• Internet Explorer®V6 or better must be on the user’s system (Required)
The enclosed DECT Standard wireless product uses restricted wireless radio frequencies that
vary by country. DECT Standard devices are generally authorised for use in Europe, Australia
and New Zealand. Use of this DECT Standard product in unauthorised countries is a violation
of law, may disrupt telecommunications networks and devices and can subject you to fines and
penalties by regulatory agencies. For specific countries in which DECT Standard devices may
be lawfully used, please consult the following: http://www.dect.org/content.aspx?id=28
Welcome
System requirements
DECT information
4

Headset and battery Base, deluxe charging cradle and spare battery
Over-the-head headband Behind-the-head headband
Headset fit kit with ear loops, ear tips and foam sleeve
USB cable Telephone interface cable Power supply
What's in the box
5

Base
1Power jack 8Computer button
2Handset lifter jack 9Mobile phone button
3Telephone interface cable jack 10 Desk phone button
4USB port 11 Bluetooth pairing button/LED
5Desk phone speaking volume 12 Subscription button/LED
6Desk phone configuration switch 13 Charging LED
7Desk phone listening volume
Headset
1Ear loop 5Battery
2Ear tip 6Headset LED
3Volume/Mute button 7Microphone
4Call control button
Base and headset basics
6

1Deluxe USB charging cable Charges an extra battery while charging your headset via a USB
port.
2Electronic hookswitch cable (EHS cable) Electronically and automatically takes your desk
phone handset off the hook. Enables remote call control with your headset.
3HL10™lifter Automatically lifts handset and returns it to the cradle. Enables remote call
control with your headset.
Accessories (sold separately)
7

After you install the headset battery, choose one of the three headset
wearing styles, over-the-ear, over-the-head or behind-the-head. Use the fit
kit to assemble it and optimise the position of the microphone.
Position the battery as shown on the headset and slide into position until the battery snaps into
place.
NOTE This product has a replaceable battery. Only use the battery type supplied by Plantronics.
Choose a headset wearing style and use the fit kit to assemble it over-the-ear, over-the-head or
behind-the-head.
1Choose the size of ear loop that fits most comfortably. Align the ear loop as shown and insert it
onto the headset. Rotate the ear loop up 90°.
NOTE Ensure the ear loop is flat against the headset before rotating.
2Choose the size and style of ear tip that fits most comfortably. Align the ear tip with the notch
facing the microphone as shown. Press on to attach.
NOTE Ensure the large end of the ear tip points to the microphone.
3To correctly position your headset, see Position your headset.
1Choose the size of ear loop that fits most comfortably. Align the ear loop as shown and insert it
onto the headset. Rotate the ear loop up 90°.
Customise your headset
Install the headset battery
Use the fit kit to assemble
your headset
Right over-the-ear
assembly
Left over-the-ear
assembly
8

NOTE Ensure the ear loop is flat against the headset before rotating.
2Choose the size and style of ear tip that fits most comfortably. Align the ear tip with the notch
facing the microphone as shown. Press on to attach.
NOTE Ensure the large end of the ear tip points to the microphone.
3To correctly position your headset, see Position your headset.
When you wear the headset, the microphone should rest as close to your cheek as possible
without touching. The microphone can be adjusted inward by the pivoting earpiece to optimise
the position of the headset.
1Slide the headset over and behind your ear and fit the ear tip into your ear.
2Holding the base of the headset, push it in and back towards your ear to allow the pivoting
earpiece to bring the microphone close to your mouth. As the base of the headset moves
backwards, you will feel soft clicks until the microphone rests close to your cheek.
Position your headset
9

1Hold the headband so it is aligned to receive the headset as shown and insert the headset into
the headband.
2Rotate the headset up. The headband can be worn on the right or left side.
3To optimise the position of the headset, push the headset in so the microphone is close to your
mouth.
1Align the headband as shown. Ensure the headband sits flat against the headset, then rotate it
up 90°. If you want to wear it on the left, switch the stem to the left side of the headband.
2Choose the size and style of ear tip that fits most comfortably. Align the ear tip with the notch
facing the microphone as shown. Press on to attach.
Over-the-head assembly
Behind-the-head
assembly
10

NOTE Ensure the large end of the ear tip points to the microphone.
3To position your headset correctly, first slide the stem of the headband so the headset fits
comfortably.
4With a finger on the headset indicator light, push in until the microphone rests as close to your
cheek as possible without touching.
11

1Align the charging cradle pins with the base and press firmly until the cradle rests evenly on the
base.
2Plug one end of power supply into power jack on back of the base and other end into working
power outlet.
3Place the headset in the charging cradle. The headset charging LED flashes green when
charging the headset and turns solid green when the headset is fully charged. The headset and
battery charging LEDs flash green when charging the headset and battery. The charging LEDs
turn solid green, independently of each other, when the respective headset or battery is fully
charged. Charge for at least 20 minutes prior to the first use. A full charge takes 3 hours.
1Headset charging LED
2Spare battery charging LED
NOTE This product has a replaceable battery. Only use the battery type supplied by Plantronics.
The spare headset battery is shipped in the battery compartment on the side of the charging
cradle.
The spare battery charges when the power supply is plugged into a working power outlet and
the charging cradle is connected to the base; the battery charging LED flashes green when
charging the spare battery and turns solid green when the spare battery is fully charged.
NOTE The headset does not need to be docked for the spare battery to charge; the spare battery
charges regardless of the headset status.
Charge your headset and spare battery
Charge your headset
Charge your spare battery
12

To replace your headset battery, see Replace your headset battery.
13

Choose a desk phone setup A, B or C and connect cables.
ADesk phone (standard)
USE
• Connect one end of the telephone interface cable to the back of the base
• Disconnect the handset coil cord from the base of the desk phone and re-connect it to the
telephone interface cable junction box.
• Finally, connect the remaining end of the telephone interface cable into the open handset
port on the desk phone.
NOTE If your phone has a built-in headset port, you should only use the headset port if you will not
be using the HL10 lifter. In this configuration, you must press both the headset button on your
phone and the call control button on the headset to answer or end calls.
BDesk phone + HL10 lifter (sold separately)
See the user guide at plantronics.com/accessories for details.
USE
CDesk phone + EHS cable (sold separately)
See the user guide at plantronics.com/accessories for details.
USE
Desk phone: connect and call
Choose desk phone setup
14

1While wearing headset, short press base desk phone button.
NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove
desk phone handset before each call.
2If you do not hear a dial tone, open the side panel and adjust the middle configuration switch A-
Guntil you do. Default setting Aworks for majority of desk phones.
3Dial test call from desk phone.
4End call by pressing headset call control button.
Make a desk phone call
15

Your mobile phone can be paired to multiple headsets and hands-free
devices, but it can only be connected to one device at a time. The following
are instructions for pairing your mobile phone to the base.
1Press down and hold Bluetooth pairing button (4 seconds) on Savi base until indicator LED
flashes red and blue. The base will remain in this mode for 10 minutes. If it goes off, you will
need to press it again.
2Place Bluetooth mobile phone into search mode. Select SAVI 7xx from the list of found devices.
3If prompted by mobile phone, type 0000 as passcode.
Bluetooth indicator LED on base will turn solid blue when base has an active connection with
mobile phone.
4While wearing headset, short press base mobile button.
5Dial test call from mobile phone.
6End call by pressing headset call control button.
Mobile: connect and call
16

Connect the USB cable.
1While wearing your headset, short press the base computer button.
2Dial a call from your computer softphone.
3End the call by pressing the headset call control button.
The minimum recommended separation between your desk phone and the base is 6 inches.
The minimum recommended separation between the base and computer is 12 inches. Incorrect
position can cause noise and interference problems.
Computer: connect and call
Connect your computer
Place a softphone call
Position your base
17

Now that you’ve assembled your headset, installed the software and
connected your phones, read this section to learn about the headset
features, how to use the controls and more.
1Volume/Mute button
Increase the volume Press the volume button up
Decrease the volume Press the volume button down
Mute/unmute a call To mute/unmute the headset, press the volume/mute button in
Flash between calls During a call, long press the volume button up or down for 1.5 seconds
2Call button
Place, answer, end a call Short press the call control button
3Headset LED Flashes white when in use
For your safety, do not use headset at high volumes for extended periods of time. Doing so can
cause hearing loss. Always listen at moderate levels. For more information on headsets and
hearing visit www.plantronics.com/healthandsafety .
If the headset battery is installed and charged, the headset is automatically on. The headset
does not have an on/off button. If you won’t be using the headset for a long period of time and
the headset will not be in the charging cradle, place the headset in sleep mode or remove the
battery.
Place the headset in sleep mode
Placing the headset in sleep mode with a fully charged battery will provide up to 50 hours of
standby time.
1While the headset is idle, press the call button for three seconds until you see the headset flash
white twice.
2To wake the headset, press the call button again until you see two white flashes or hear three
high tones.
Battery storage time
If you remove a fully charged battery from the headset, it will provide up to 75 days of battery
storage time, stored under normal conditions.
Talk time
With a single full charge, the headset will provide up to 7 hours of continual talk time in
narrowband mode. Talk time will be reduced when operating in wideband mode and/or if the
headset is used consistently at a long distance from the base. You can replace the battery mid-
Headset features
Headset controls
Headset power
18

call, without losing the call, as long as a charged battery is reattached within 5 minutes. This
allows for unlimited talk time.
Replace your headset battery
The spare headset battery is located in a battery compartment on the side of the charging
cradle. As the battery is hot-swappable, you won't lose a call if you replace the battery within
five minutes.
1Open the battery compartment door on the side of the charging cradle and remove the battery.
2Disconnect the battery from the headset.
3Slide the charged battery onto the headset until you hear a click.
4Charge the used battery by placing it in the battery compartment and closing the door. The
spare battery charging LED will flash green until the battery is charged and will remain solid
green when fully charged.
Low battery warning
If you are on a call and the headset battery is critically low, you will hear a repeated single low
tone every 15 seconds indicating that the battery is low. You should recharge the headset
immediately or swap the low battery for a fully-charged battery.
If you are not on a call and press the call button, you will hear three low tones if the battery is
critically low. You should recharge the headset immediately or swap the low battery for a fully-
charged battery.
Headset battery status
There are two ways to determine your headset battery status.
Headset battery level
19

View system tray icon
With Plantronics software installed, a headset icon will appear in your system tray, displaying
battery status. A warning will be issued if your headset’s battery is critically low.
Use the base
When the system is idle, short press the base subscription button once to get feedback on the
headset battery level. The computer, mobile and desk phone button LEDs will light up, indicating
your headset battery level.
Headset battery level Computer button LED
on base
Mobile button LED on
base
Desk phone button
LED on base
75–100%
50–75%
25–50%
0–25%
To mute/unmute a call, press the volume button in.
When mute is activated, the base button will be solid red and you will hear three high tones
(you will still be able to hear the caller). These tones will repeat every 60 seconds while mute is
active. When unmuted, you will hear three low tones.
Fine-tune your headset volume by pressing the volume/mute button up (increase) or down
(decrease) if you wear your headset on the right. If you wear it on the left, it's the opposite:
press down to increase the volume and up to decrease the volume.
Make general volume adjustments for the desk phone with the base volume dials.
For computer volume adjustments, use your softphone application controls or your computer’s
audio control panel (see below). Mobile phone volume can be adjusted on the mobile phone.
NOTE You can quickly access your system’s control panel by using the link in the Plantronics Control
Panel on the Preferences Tab.
Mute your headset during
a call
Adjust your headset
volume
20