Plantronics SupraPlus CS351N User manual

4 Easy Steps
The fastest way to set up your Plantronics
SupraPlus®Wireless Headset System
Plantronics SupraPlus Wireless S ETUP GUIDE
Base Power
Adapter
SupraPlus
Wireless
Headset
Base
SupraPlus
Wireless
Headset
HL10
Automatic
Handset Lifter*
*Not included in all congurations

2Plantronics SupraPlus Wireless Setup Guide
HL10 Automatic
Handset Lifter HL10
User Guide
PLANTRONICS SUPRAPLUS WIRELESS PACKAGE CONTENTS
SupraPlus Wireless With Automatic Handset Lifter** Adds:
Extender
Arm
Ringer
Microphone
Adapter for
Nortel i2004
Phones
HL10 Additional Parts Kit (if needed)
Please refer to the separate Safety Instructions for important product safety information prior
to installation or use of the product.
**Automatic Handset Lifter is bundled with certain SupraPlus Wireless congurations and also available
separately.
Accessories are available separately.
Monaural
Noise-Cancelling
Headset*
Binaural
Noise-Cancelling
Headset*
R e m o v a b l e
Comfort Pad
A l t e r n a t i v e
Ear Cushions
Telephone
Cord
A C C h a r g e r
Base
Setup Guide
4 Easy Steps
The fastest way to set up your Plantronics
SupraPlus®Wireless Headset System
Plantronics SupraPlus Wireless SG
*One model included in each package–all available models shown.

3
Questions? For fast, efficient Technical Support call: 800-544-4660 Ext. 5538
A. Adjust the Headband
1. To adjust the headband, lengthen or shorten
the band until it ts comfortably. The clickstop
feature keeps the headband securely adjusted.
Position the headset receivers so that the foam
cushions sit comfortably over the center of your
ears.
2. On models with only one receiver, position the
stabilizer T-bar above your ear.
3. For a tighter t, gently pull the opposite ends of
the headset inward as shown.
B. Adjust the Mouthpiece
1. Carefully bend and shape the boom with both
hands as shown. Avoid bending or twisting the
boom near the microphone or earpiece.
2. Position the clickstop turret and boom so that the
microphone is two nger-widths from the corner
of your mouth.
3. Make sure the front of the microphone faces your
mouth. If necessary, twist the micophone slightly
so it’s in the proper position. Do not use forceful
twisting motions or try to turn the microphone
completely around.
ADJUST FIT
STEP
1
2"
50.8 mm
front back
A
B
1
2
3
1
2
3

4Plantronics SupraPlus Wireless Setup Guide
STEP
2CONNECT BASE TO DESK PHONE
Use Conguration A if:
You will use the Automatic Handset Lifter
or…
Your phone does NOT have built-in headset functionality (no Headset button).
Conguration A
2. Plug the short black Phone Cable that
is pre-installed on the Headset Base into
the now-open handset port [A] on the
desk phone.
1. Unplug the handset coil
cord from the desk phone
handset port [A], then plug it
into the handset port [B] on the
Headset Base.
A
A
Handset
Coil Cord Handset
Headset Base
(bottom view)
B
It is important for correct and safe operation that the base cord is installed into the proper jack of
your telephone. Follow these instructions carefully, especially if your telephone has two jacks where
the handset was attached. Be sure to note or mark which jack was used for the handset.

5
Questions? For fast, efficient Technical Support call: 800-544-4660 Ext. 5538
Use Conguration B if:
You will NOT use the Automatic Handset Lifter
and…
Your phone has built-in headset functionality (a Headset button).
HANDSET port or HEADSET port?
You should only use the headset port if you will NOT be using the Automatic Handset
Lifter AND you have a pre-programmed Headset button on your phone.
In this conguration you MUST press both the Headset button on your phone
AND the Call Control Button on the headset to answer/end calls.
1. Plug the short BLACK Phone
Cable that is pre-installed on
the Headset Base into the
Headset port [C] on the
desk phone.
Conrm there is
a “HEADSET” button
on your phone
Conguration B
C
Headset Base
(bottom view)

6Plantronics SupraPlus Wireless Setup Guide
CONNECT POWER AND CHARGE HEADSET
3
STEP
Insert into YELLOW labeled power
connection on Headset Base as
shown to charge.
Headset Base
(bottom view)
Base
Power
Adapter
1. Plug the Base Power Adapter into a wall outlet, then plug the power cord into the YELLOW
labeled connector on the bottom of the Headset Base. The RED Power light on the left
front of the Headset Base will turn on. (See illustration on page 13.)
A. Connect Headset Base to power outlet
1. Slide the earpiece with microphone into the charging cradle as shown below.
2. Gently press down on the earpiece until fully seated into the cradle. The AMBER Charge
Status light on the base will ash to indicate the headset battery is charging. (See
illustration on page 13.) A solid light indicates full charge. A full charge will take
approximately 3 hours.
B. Charge the Headset for at least 20 Minutes before using
2
1

7
Questions? For fast, efficient Technical Support call: 800-544-4660 Ext. 5538
Why use a handset lifter? The lifter greatly simplies using
a headset with your desk phone. It lets you answer and
end calls without being near your phone.
INSTALL AUTOMATIC HANDSET LIFTER
4
STEP
FIRMLY press Lifter power
cord into RED labeled port
on Headset Base.
Automatic
Handset Lifter
Headset Base
(bottom view)
The HL10™ Automatic Handset Lifter is included with certain SupraPlus Wireless congura-
tions and is also available separately. See www.plantronics.com/SupraPlusWireless for a
complete list of accessories.
1. Verify that the base-to-desk phone cable is connected to the handset port of the desk
phone, and not the headset port (Refer to Step 2, Conguration A).
2. FIRMLY PRESS the Handset Lifter power cord into the RED labeled port to ensure a
complete connection.
A. Connect Handset Lifter power cord to Headset Base

8Plantronics SupraPlus Wireless Setup Guide
2. While wearing your headset slide the Handset Lifter Arm under the handset until the
lifter base touches the side of the phone.
3. Slide the Lifter up to where it nearly touches the handset earpiece.
Slide Lifter under
handset, then up
toward the ear piece
B. Determine Lifter position and height setting
Lifter viewed
from back Start with Lifter
Height Switch in
lowest position
Handset Lifter Arm
4. Press the Call Control Button on the headset. This will activate the Handset Lifter and
lift the handset from the phone.
If you hear a dial tone, the lifter height is set correctly and needs no adjustment.
Press the Call Control Button to return the handset to the cradle. Please continue
with section D “Mount the Lifter in permanent position” below. If you do not hear
a dial tone continue with section C.
1. Set the Lifter Height Switch to the lowest setting.
Call Control
Button

9
Questions? For fast, efficient Technical Support call: 800-544-4660 Ext. 5538
C. If you do not hear a dial tone
If you do not hear a dial tone, the Lifter may not be raising the handset high enough
or the Conguration Dial may need adjusting.
1. Check the Lifter height adjustment by moving the Lifter Height Switch to a higher
position. See Section B and repeat steps 2 through 4 .
If you hear a dial tone, the lifter height is now set correctly. Please continue with
the next section “Mount the Lifter in Permanent Position”.
2. If you still cannot hear a dial tone, you
will need to change the setting on
the Conguration Dial. Using a coin or
paperclip, turn the Conguration Dial
to a dierent setting until you hear a
dial tone. If you still cannot hear a dial
tone, please call Technical Support at
800-544-4660 Extension 5538.
Conguration
Dial
Position Indicator
Multiple settings might work with your phone; however, only one is the
optimal position.
If your handset falls o the phone base or does not re-
turn to its cradle when lowered, you will need to attach
the Extender Arm to the Lifter as described in the HL10
Additional Parts Kit.
Use the Extender Arm to Stabilize Handset
(if needed)
Note: If the side of the phone is curved, the protective cover on the side can be left on to improve fit.
1. Remove the protective strips from the three mounting tapes on the underside of the Lifter.
2. GENTLY place the Lifter on the desk phone in the optimum position as determined above.
Test the Lifter to verify positioning by pressing the Call Control Button on your headset to
activate the Lifter and listen for a dial tone.
3. Press FIRMLY to adhere the Lifter to the desk phone.
D. Mount the Lifter in permanent position

10 Plantronics SupraPlus Wireless Setup Guide
USING YOUR SUPRAPLUS WIRELESS HEADSET
WITH YOUR DESK PHONE
Placing, Answering, or Ending Calls on your Desk Phone
Desk phone
Conguration
ALL phones with
Handset Lifter
Phones WITHOUT Headset
button and NO Handset
Lifter
Phones WITH Headset button
and NO Handset Lifter
To place a call 1. Press Call Control Button
2. Dial number
1. Press Call Control Button
2. Remove handset from cradle
3. Dial number
1. Press Call Control Button
2. Press Headset button on phone
3. Dial number
To answer a call 1. Press Call Control Button 1. Press Call Control Button
2. Remove handset from cradle
1. Press Call Control Button
2. Press Headset button on phone
To end a call 1. Press Call Control Button 1. Press Call Control Button
2. Place handset back on cradle
1. Press Call Control Button
2. Press Headset button on phone
For your safety, do not use headset at high volumes for extended periods of time. Doing so
can cause hearing loss. Always listen at moderate levels. For more information on headsets
and hearing visit: www.plantronics.com/healthandsafety
If the headset is charged and the base is connected to power, the headset is automatically on.
The SupraPlus Wireless does not have an ON/OFF button.
Powering the Headset on and o
If your desk phone has a volume control, set it to mid-range.
To mute headset, press the mute button
straight in. Press again to unmute.
Talk indicator light on base will ash while
muted.
You will hear 3 rapid beeps every 15 seconds
to indicate that mute is on.
Muting a Call
Volume settings are pre-set at the factory and for most phones will not require
adjustment. To ensure settings are correct for your phone, make a test call. If
you can not hear or be heard clearly, refer to the volume adjustments on the
following pages.