Plantronics Savi Office WO201 User manual

Savi®Office WO201
Wireless headset system
with optional HL10™lifter
User guide

Plantronics Savi User Guide
Welcome
Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your
Savi Office WO201 (WO1 base and WH200/WH210 headset) wireless headset system. Please refer to the separate safety
instructions for important product safety information prior to installation or use of the product.
Refer to the CD for Animated set up instructions.

Contents
Plantronics Savi User Guide
1 Package Contents and Features ...........................4
1.1 Savi Base................................................................ 4
1.2 Savi Headset........................................................... 5
1.3 HL10 Lifter (Optional)............................................... 6
2 Base Set Up...........................................................7
2.1 Attaching Charge Cradle to Base ............................ 7
2.2 Connecting Base to Desk Phone............................. 7
2.3 Connecting Power Supply to Base.......................... 7
2.4 Positioning Base ...................................................... 7
3 Headset Set Up ....................................................8
3.1 Fitting Headset ........................................................ 8
3.2 Docking and Charging the Headset......................... 8
4 Configure and Test Call .........................................9
4.1 Checking Configuration ........................................... 9
4.2 Making a Test Call with Desk Phone ....................... 9
5 Lifter Set Up (Optional) .......................................10
5.1 Installing Lifter........................................................ 10
5.2 If You Do Not Hear a Dial Tone .............................. 10
5.3 Additional Parts (if required)................................... 11
6 PC Set Up ...........................................................12
6.1 Installing USB Cable..........................................12
6.2 Making a test call with Microsoft Office
Communicator .......................................................12
6.3 Installing Plantronics software (optional ...............12
7 Using your Savi Office wireless headset system 13
Powering up Headset .................................................. 13
Placing, Answering and Ending Calls with
Desk Phone ................................................................. 13
Placing, Answering and Ending Calls with Microsoft
Office Communicator................................................... 13
Placing, Answering and Ending Calls with
Other Softphones ........................................................ 14
Switching Between Desk Phone and PC Audio ......... 14
Mixing Desk Phone and PC Audio .............................. 14
Muting the Headset ..................................................... 15
Subscribing a master headset..................................... 15
Conferencing in up to three additional headsets......... 15
Setting default line to desk phone or PC..................... 16
Toggling on/off over-the-air subscription..................... 16
Setting the range ......................................................... 16
Ending subscription ..................................................... 16
Subscription button indicator light .............................. 16
Desk phone and PC talk buttons indicator lights ........ 16
Desk phone and PC talk buttons “Rules to live by” .... 16
Talk time....................................................................... 17
Checking headset battery level ................................... 17
Headset call control button functions.......................... 17
Placing the headset in sleep mode.............................. 17
Headset indicator light................................................. 17
Headset tones.............................................................. 17
8 Plantronics Software............................................18
Softphone Support .................................................18
Plantronics Update Manager....................................... 18
Plantronics Control Panel ........................................19
Battery Life ............................................................19
Devices Tab ................................................................. 19
Applications Tab .....................................................20
Preferences Tab......................................................21
About Tab ..............................................................21
Help for Device Settings - USB Adapter ..................... 22
Help for Device Settings - Advanced .......................... 22
9 Troubleshooting and Common Questions ...........23

Plantronics Savi User Guide 4
Savi WO1 base features
1.1 Savi WO1 base
Base
Telephone
interface cable
USB cable
CD includes:
• Plantronics software
• Animated setup guide
• Complete user guide Base power supply
Desk Phone
speaking
volume
PC talk button
Indicator light
Indicator light
Desk phone talk button
Subscription
button and
indicator light
Charging
indicator
light Telephone interface
cable jack
Power jack
Handset
lifter jack
Desk Phone
speaking
volume
Configuration
switch
1Package contents and features
USB port

Plantronics Savi User Guide 5
1.2 Savi WH200/WH210 headset
Ear tips
Indicator light
Microphone
Charging cradle
Headset with pre-installed ear tip
Call control button
Savi WH200/WH210 headset features
Volume down button
(also controls mute)
Volume up button (also controls
switching functions)

Plantronics Savi User Guide 6
1.3 HL10 lifter (optional)
Additional HL10 lifter parts (if required)
HL10 lifter
Accessory jack
Ringer microphone Extender
arm
For Nortel i2004
phones only
Handset lifter arm
Power cord Height switch
Ringer microphone jack
(remove cover)

Plantronics Savi User Guide 7
2Base set-up
2.1 Attaching charging cradle to base
1Connect the headset charging cradle to the base. Push
firmly on the cradle until the cradle snaps into place.
2.2 Connecting base to desk phone
1Connect the telephone interface cable to the telephone
interface cable jack on the base.
2Disconnect the handset coil cord from the desk phone.
3Connect the telephone interface cable to the now open
handset port on the desk phone.
4Connect the handset coil cord to the telephone interface
cable junction box.
5Place the handset back on the telephone cradle.
2.3 Connecting power supply to base
1Connect the base power supply into the power jack on
the base.
2 Connect the power supply to outlet.
2.4 Positioning base
The minimum recommended separation between your desk
phone and the base is 15 cm.
The minimum recommended separation between the base and
computer is 30 cm. Incorrect position can cause noise and
interference problems.
NOTE If your phone has a built-in headset port, you should only
use the headset port if you will not be using the HL10 lifter. In this
configuration, you must press both the headset button on your
phone and the call control button on the headset to answer or
end calls.
30 cm
15 cm

Plantronics Savi User Guide 8
3Headset set-up
3.1 Fitting headset
The headset comes with a pre-installed ear tip. To install a
different ear tip, see the following:
1Remove the pre-installed ear tip by pushing in and
turning the ear tip CLOCKwise, then pull firmly.
2Choose the size and style of ear tip that fits most
comfortably. Align ear tip tabs with notches in headset.
Push in firmly and twist ANTI-clockwise.
3Slide the headset over and behind your ear, then press
gently towards your ear.
4Rotate the microphone boom until it is pointed towards
your mouth.
5The headset can be converted for wearing on left ear as
follows:
a. Rotate the microphone boom up.
b. Turn microphone boom around.
c. Rotate microphone boom down.
3.2 Docking and charging the headset
1Gently push the headset into the charging cradle.
The charging indicator light on the base will flash green to
indicate that the headset battery is charging.
2Charge for at least 20 minutes prior to the first use.
A full charge takes 3 hours. The indicator light will turn solid
green.
CHARGING TIME
20 min .....................
Minimum charge
before first use
3 hours ...................
Full charge
Charging
indicator light
NOTE When installing a gel tip, ensure the raised part of the
ear tip is pointed towards the curved section of the headset
as shown.

Plantronics Savi User Guide 9
4Configuration and test call
4.1 Checking configuration
1If your desk phone has a volume control set it to mid-
range.
2On the base, ensure the Configuration switch is set to
“A” and the Desk phone speaking volume and Desk
phone listening volume are both set to 3.
NOTE For most phones, these factory default settings will sound
the best.
3With your headset on, press the call control button on
the headset.
4Remove the handset from desk phone cradle.
5Listen for a dial tone. If the dial tone sounds clear, press
the call control button on headset and continue with
Step 6. Making a test call with desk phone.
6 You can also fine tune the listening volume on the
headset by pressing the volume up button [+] to increase
the volume and the volume down button [-] to decrease
the volume.
7If the dial tone still does not sound clear, adjust the
Configuration Switch until the dial tone sounds the best.
NOTE Multiple settings might work with your phone; however,
only one is the optimal position.
8Press the call control button on the headset to complete
configuration.
9Replace the handset into the desk phone cradle.
4.2 Making a test call with desk phone
1If your desk phone has a volume control, ensure it is set
it to mid-range.
2With your headset on, press the call control button on
the headset.
3Remove the handset from desk phone cradle.
4Dial the number using your desk phone.
5If the listening volume is too loud or too soft, adjust the
listening volume on the headset by pushing the volume
up button [+] to increase the volume and the volume
down button [-] to decrease the volume.
6If the listening volume is still too loud or too soft adjust
the Desk phone listening volume on the base. A setting
that is too high can produce an uncomfortable echo for
you.
7If the speaking volume is too loud or too soft for your
listener, adjust the Desk phone speaking volume on the
base to the best setting for your listener. A setting that
is too high can produce an uncomfortable echo for you
and a distorted sound for you listener.
8Press the call control button on the headset to end the
test call.
9Replace the handset into the desk phone cradle.
For your safety, do not use headset at high volumes for extended
periods of time. Doing so can cause hearing loss. Always listen at
moderate levels. For more information on headsets and hearing
visit: plantronics.com/healthandsafety.
Configuration
switch
Desk phone
listening volume
Desk phone
speaking volume

Plantronics Savi User Guide 10
5Lifter set-up (optional)
5.1 Installing lifter
5.2 If you do not hear a dial tone
1If you do not hear a dial tone, raise the lifter height
switch to the next highest position.
1Firmly press the handset lifter power cord into the
handset lifter jack.
2While wearing your headset, slide the handset lifter arm
under the handset until the lifter base touches the side
of the phone.
3Slide the lifter up to where it nearly touches the handset
earpiece.
7Gently place the lifter on the desk phone in the
pre-determined position.
8Press firmly to adhere.
2Repeat Steps 2 to 5 in Section 5.1 as necessary until you
hear a dial tone.
3When you hear a dial tone, secure the lifter as described
in Steps 6 to 8.
4Press the call control button on your headset to activate
the lifter.
5If you hear a dial tone, the lifter is set correctly and
needs no adjustment.
6. Remove the protective strips from the 3 mounting tapes
on the underside of the lifter.
Handset lifter
power cord