pleasant hearth VFL3-VO24DR User manual

1
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
WARNING: This appliance is equipped for (Natural and Propane) gas. Field conversion is not
permitted other than between natural or propane gases.
Dual Fuel
80-10-443 - 2023-05-22
ANS Z21.11.2 2019
NG LP
C US
C US
Patent Pending
Dual Fuel System
Questions, problems, missing parts? Before returning to your retailer, call our customer
service department at 1-877-447-4768, 8:30 a.m. – 4:30 p.m., CST, Monday – Friday or
email us at [email protected].
VENT-FREE
GAS LOG SET
MODEL # VFL3-VO24DR
VFL3-RO24DR
VFL3-VO30DR

2
TABLE OF CONTENTS
SERVICE HINTS
When Gas Pressure Is Too Low:
• Pilot will not stay lit
• Burners will have delayed ignition
• Heaters will not produce specied heat
Specications ...................................................................................................................................2
Safety Information ...........................................................................................................................3
Package Contents ............................................................................................................................6
Product Features..............................................................................................................................7
Preparing for Installation...................................................................................................................8
Installation ...................................................................................................................................... 11
Unpacking.......................................................................................................................................16
Assembly Instructions.....................................................................................................................22
Operation........................................................................................................................................26
Remote Control Operation..............................................................................................................28
Care and Maintenance ...................................................................................................................35
Troubleshooting..............................................................................................................................37
Replacement Parts.........................................................................................................................40
Accessories ....................................................................................................................................40
Warranty .........................................................................................................................................41
SPECIFICATIONS
• For propane/LP units, propane/LP gas supply may be low
• You may feel your gas pressure is too low. If so, contact
your local natural or propane/LP gas supplier.
ITEM VFL3-VO24DR
VFL3-RO24DR VFL3-VO30DR
Input Rating 33,000 BTU/Hr 33,000 BTU/Hr
Minimum Input Rating 33,000 BTU/Hr 33,000 BTU/Hr
Gas Type Natural Propane Natural Propane
Ignition Electronic Push
Button
Electronic Push
Button
Electronic Push
Button
Electronic Push
Button
Manifold Pressure 5 in. W.C. 10 in. W.C. 5 in. W.C. 10 in. W.C.
Inlet Gas Pressure *For purposes of input adjustment
Maximum 14 in. W.C. 14 in. W.C. 14 in. W.C. 14 in. W.C.
Minimum* 6 in. W.C. 11 in. W.C. 6 in. W.C. 11 in. W.C.

3
WARNING: Read the Installation & Operating Instructions before using this appliance.
IMPORTANT: Read all instructions and warnings carefully before starting installation.
Failure to follow these instructions may result in possible injury to persons or a re
hazard and will void the warranty.
WARNING: Do not attempt to access or change the setting of the fuel selection means.
Access to and adjustment of the fuel selection means must only be a performed by a
qualied service person when connecting this appliance to a specied fuel supply at the
time of installation.
Change of the selector setting to other than the fuel type specied at the time of installation
could damage this appliance and render it inoperable.
The installer shall replace the access cover before completing the installation and operating
this appliance.
WARNING: IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED
EXACTLY, A FIRE OR EXPLOSION MAY RESULT CAUSING PROPERTY
DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.
The Installation instructions for an appliance for installation on combustible ooring
shall specify that when the appliance is installed directly on carpeting, tile or other
combustible material, other than wood ooring, the appliance shall be installed on a
metal or wood panel extending the full width and depth of the appliance.
- Do not store or use gasoline or other ammable vapors and Iiquids in vicinity of
this or any other appliance.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas
supplier’s instructions.
• If you cannot reach your gas supplier, call the re department.
- Installation and service must be performed by a qualied installer, service agency
or the gas supplier.
This is an unvented gas-red heater. It uses air (oxygen) from the room in which it is
installed. Provisions for adequate combustion and ventilation air must be provided.
Refer to Air For Combustion and Ventilation section on page 8 of this manual.
This appliance may be installed in an aftermarket, permanently located manufactured (mobile)
home, where not prohibited by local codes. This appliance is only for use with propane or
natural gas. This appliance is equipped with a simple means to switch between propane and
natural gas. Field conversion by any other means including the use of a kit is not permitted.
CAUTION - FOR YOUR SAFETY
SAFETY INFORMATION

4
IMPORTANT: Read this owner’s manual carefully and completely before trying to assemble, operate,
or service this heater. Improper use of this heater can cause serious injury or death from burns, re,
explosion, electrical shock, and carbon monoxide poisoning.
SAFETY INFORMATION
Only a qualied installer, service agent, or local gas supplier may install and service this product.
WARNING: Do not store or use gasoline or other ammable vapors or liquids in the vicinity
of this or any other appliance.
WARNING: This appliance can be used with propane or natural gas. It is shipped from
the factory adjusted for use with propane.
CARBON MONOXIDE POISONING: Early signs of carbon monoxide poisoning resemble the u
with headaches, dizziness, or nausea. If you have these signs, the heater may not be working properly.
Get fresh air immediately! Have heater serviced. Some people are more affected by carbon monoxide
than others. These include pregnant women, people with heart or lung disease, people who are
anemic, those under the inuence of alcohol, and those living in high altitudes.
NATURAL AND PROPANE/LP GAS: Natural and Propane/LP gases are odorless. An odor-making
agent is added to the gas. The odor helps you detect a gas leak. However, the odor added to the
gas can fade. Gas may be present even though no odor exists. Make certain you read and under-
stand all warnings. Keep this manual for reference. It is your guide to operating this heater safely.
WARNING:
- Due to high temperatures, locate this appliance out of trafc and away from furniture
and draperies.
- Heater becomes very hot when operating. Keep children and adults away from hot sur-
faces to avoid burns or clothing ignition. Heater will remain hot for a time after shutoff.
Allow surfaces to cool before touching.
- Carefully supervise young children when they are in the room with the heater.
- Do not place clothing or other ammable material on or near the appliance. Never place
any objects in the heater.
- Installation and repair should be done by a qualied service person. The appliance
should be inspected before use and at least annually by a professional service person.
More frequent cleaning may be required due to excessive lint from carpeting, bedding
material, etc. It is imperative that control compartments, burners and circulating air pas-
sageways of the appliance be kept clean.
- Any change to this heater or its controls can be dangerous.
- Do not use any accessories not approved for use with this heater.
- Keep the appliance are clear and free from combustible materials, gasoline, and other
ammable vapors and liquids.
- This appliance is intended for supplemental heating.
WARNING: FIRE, EXPLOSION, AND ASPHYXIATION HAZARD
Improper adjustment, alteration, service, maintenance, or installation of this heater or its controls can
cause death or serious injury.
Read and follow instructions and precautions in User's Information Manual provided with this heater.

5
SAFETY INFORMATION
1. This appliance is only for use with the type of gas indicated on the rating plate. This appliance is
not convertible for use with other gases.
2.
Do not place propane/LP supply tank(s) inside any structure. Locate propane/LP supply tank(s) out-
doors.
3. If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s
instructions.
• If you cannot reach your gas supplier, call the re department.
4. This heater shall not be installed in a bedroom or bathroom.
5. Do not use this heater as a wood-burning heater. Use only the logs provided with the heater.
6. Do not add extra logs or ornaments such as pine cones, vermiculite or rock wool. Using these
added items can cause sooting. Do not add lava rock inside the heater; only around the outside
of the heater.
7. This heater is designed to be smokeless. If logs ever appear to smoke, turn off heater and call a
qualied service person. Note: During initial operation, slight smoking could occur due to log cur-
ing and heater burning manufacturing residues.
8. To prevent the creation of soot, follow the instructions in Cleaning and Maintenance, page 34 - 36.
9. Before using furniture polish, wax, carpet cleaner or similar products, turn heater off. If heated,
the vapors from these products may create a white powder residue within burner box or on adja-
cent walls or furniture.
10. This heater needs fresh air ventilation to run properly. This heater has an Oxygen Depletion
Sensing (ODS) safety shutoff system. The ODS shuts down the heater if not enough fresh air is
available. See Air for Combustion and Ventilation, page 8. If heater keeps shutting off, see
Troubleshooting, page 37.
11. Do not run heater
• Where ammable liquids or vapors are used or stored.
• Under dusty conditions.
12. Do not use this heater to cook food or burn paper or other objects.
13. Never place any objects in the heater or on logs.
14. Do not use heater if any part has been under water. Immediately call a qualied service technician to
inspect the room heater and to replace any part of the control system and any gas control which
has been under water.
15. Only a qualied service person should service and repair heater.
16. Operating heater above elevations of 4,500 feet could cause pilot outage.
17.
Do not operate heater if log is broken. Do not operate heater if log is chipped (dime-sized or larger).
18. To prevent performance problems, do not use propane/LP fuel tank of less than 100 lb. capacity.
19. Provide adequate clearances around air openings.
20. A replace screen must be in place when the heater is operating.
Only a qualied agency should install and
replace gas piping, gas utilization equip-
ment or accessories, and repair and equip-
ment servicing. The term "qualied agency"
means any individual, rm, corporation, or
company that either in person or through a
representative is engaged in and is respon-
sible for:
a) Installing, testing, or replacing gas piping or
b) Connecting, installing, testing, repairing, or
servicing equipment; that is experienced in
such work; that is familiar with all precautions
required; and that has complied with all the re-
quirements of the authority having jurisdiction.
WARNING
This product and the fuels used to operate this product (liquid propane or natural gas), and the
products of combustion of such fuels, can expose you to chemicals including benzene, which is
known to the State of California to cause cancer and birth defects or other reproductive harm.
For more information go to www.p65Warnings.ca.gov
QUALIFIED INSTALLING AGENCY

6
PACKAGE CONTENTS
A
BC
D
E
F
G
K
J
I
H
Item Description
A Grate Cap
B Grate
C Log Locator Pin
D NG ODS Pilot
EBurner Tube
F LP ODS Pilot
G Battery Ignitor
H Ember Bed
I Control Valve
J Receiver
KRemote Transmitter
L Ember Fibers
M Lava Rocks
L
M

7
This log set has been tested and approved to ANS Z21.11.2 2019 standard for Unvented Heaters
and can be operated with the ue damper closed. State and local codes in some areas prohibit the
use of vent-free heaters.
DUAL FUEL CAPABILITY
Your heater is equipped to operate on either propane or natural gas. The heater is
shipped from the factory ready for connecting to propane. The heater can easily be
changed to natural gas by having your qualied installer follow the instructions on page
17 and the markings on the heater.
SAFETY PILOT
This heater has a pilot with an Oxygen Depletion Sensing (ODS) safety shutoff system.
The ODS/pilot shuts off the heater if there is not enough fresh air and cuts off main burner gas in the
event of ame out.
ELECTRIC PUSH BUTTON IGNITION SYSTEM
This heater is equipped with an electronic push button control system. This system requires
one AAA battery (provided).
THERMOSTAT HEAT CONTROL
The control automatically cycles the burner on and off to maintain a desired room temperature (See
page 29).
State of Massachusetts: The installation must be made by a licensed plumber or gas tter in
the Commonwealth of Massachusetts. Sellers of unvented propane or natural gas-red
supplemental room heaters shall provide to each purchaser a copy of 527 CMR 30 upon sale
of the unit.
In the State of Massachusetts, unvented propane or natural gas-red space heaters shall
be prohibited in bedrooms and bathrooms.
In the State of Massachusetts the gas cock must be a T-handle type. The State of
Massachusetts requires that a exible appliance connector cannot exceed three feet
in length.
LOCAL CODES
Install and use heater with care. Follow all codes. In the absence of local codes, use the latest edi-
tion of The National Fuel Gas Code, ANSI Z223.1, also known as NFPA 54*.
*Available from:
American National Standard Institute, Inc. National Fire Protection Association, Inc.
1430 Broadway 1 Batterymarch Park
New York, NY 10018 Quincy, MA 02269-9101
This heater is designed for vent-free operation. State and local codes in some areas prohibit the use
of vent-free heaters.
PRODUCT FEATURES
The installation of appliances designed for manufactured home (U.S. only) or mobile
home installation must conform with the Standard CAN/CSA Z240 MH, Mobile Housing,
in Canada, or with the Manufactured Home Construction and Safety Standard, Title 24
CFR, Part 3280, in the United States, or when such a standard is not applicable, ANSI/
NCSBCS A225.1/NFPA 501A, Manufactured Home Installations Standard.

8
PREPARING FOR INSTALLATION
WATER VAPOR: A BY-PRODUCT OF UNVENTED ROOM HEATERS
Water vapor is a by-product of gas combustion. An unvented room heater produces
approximately one (1) ounce (30 mL) of water for every 1,000 BTUs (0.3 kw) of gas input
per hour. An unvented room heater is recommended as a supplemental heater (a room) rather than a
primary heat source (an entire house). In most supplemental heat
applications, the water vapor does not create a problem. In most applications, the water vapor
enhances the low humidity atmosphere experienced during cold weather.
The following steps will help ensure that water vapor does not become a problem:
1. Be sure the heater is the proper size for the application, including adequate combustion air and
circulation air.
2. If there is high humidity, a dehumidier may be used to help lower the water vapor content
of the air.
3. Do not use an unvented room heater as the primary heat source.
AIR FOR COMBUSTION AND VENTILATION
This heater shall not be installed in a room or space unless the required volume of indoor combustion
air is provided by the method described in the Nation Fuel Gas Code, ANSI Z223.1/NFPA 54, the
International Fuel Gas Code, or applicable local codes.
PRODUCING ADEQUATE VENTILATION
All spaces in homes fall into one of the three following ventilation classications:
1. Unusually Tight Construction
2. Unconned Space
3. Conned Space
The information on pages 8-10 will help you classify your space and provide adequate ventilation.
Conned and Unconned Space
A conned space as a space whose volume is less than 50 cu. ft. per 1,000 BTU/hr (4.8 m^3 per kw)
of the aggregate input rating of all appliances installed in that space and an unconning space as a
space whose volume is not less than 50 cu. ft. per 1,000 BTU/hr (4.8 m^3 per kw) of the aggregate
input rating of all appliances installed in that space. Rooms connecting directly with the space in
which the appliances are installed*, through openings not furnished with doors, are considered a
part of the unconned space.
This heater shall not be installed in a conned space or unusually tight construction unless provisions
are provided for adequate combustion and ventilation air.
* Adjoining rooms are connecting only if there are doorless passageways or ventilation
grills between them.
Unusually Tight Construction
The air that leaks around doors and windows may provide enough fresh air for combustion and venti-
lation. However, in buildings of unusually tight construction, you must provide additional
fresh air.
Unusually tight construction is dened as construction where:
a) walls and ceilings exposed to the outside atmosphere have a continuous water vapor retarder
with a rating of one perm (6x10-11kg per pa-sec-m2) or less with openings gasketed or sealed
and
b) weather stripping has been added on windows that can be opened and on doors and
c) caulking or sealants are applied to areas such as joints around window and door frames,
between sole plates and oors, between wall-ceiling joints, between wall panels, at
penetrations for plumbing, electrical, and gas lines, and at other openings.
If your home meets all of the three criteria above, you must provide additional fresh air.
See “Ventilation Air From Outdoors” (page 10). If your home does not meet all of the
three criteria above, proceed to “Determining Fresh-Air Flow For Heater Location”.

9
PREPARING FOR INSTALLATION
DETERMINING FRESH-AIR FLOW FOR HEATER LOCATION
Determining if You Have a Conned or Unconned Space
Use this worksheet to determine if you have a conned or unconned space.
Space: Includes the room in which you will install heater plus any adjoining rooms with
doorless passageways or ventilation grills between the rooms.
1. Determine the volume of the space Length × Width × Height = cu. ft. (volume of space)
Example: Space size 20 ft. (length) × 16 ft.(width) × 8 ft. (ceiling height) = 2560 cu. ft. (volume
of space)
If additional ventilation to adjoining room is supplied with grills or openings, add the volume of these
rooms to the total volume of the space.
2. Divide the space volume by 50 cu. ft. to determine the maximum BTU/hr the space can support.
_______ (volume of space) ÷ 50 cu. ft.= (Maximum BTU/hr the space can support)
Example: 2560 cu. ft. (volume of space) ÷ 50 cu. ft. = 51.2 or 51,200 (maximum BTU/hr the space
can support)
3. Add the BTU/hr of all fuel burning appliances in the space.
Vent-free heater _________ BTU/hr
Gas water heater* ________BTU/hr
Gas furnace _____________BTU/hr
Vented gas heater ________BTU/hr Example:
Gas heater logs __________BTU/hr Gas water heater 30,000 BTU/hr
Other gas appliances*+ ____BTU/hr Vent-free heater + 26,000 BTU/hr
Total = ____BTU/hr Total = 56,000 BTU/hr
*Do not include direct-vent gas appliances. Direct-vent draws combustion air from the
outdoors and vents to the outdoors.
4. Compare the maximum BTU/hr the space can support with the actual amount of BTU/hr used.
_______ BTU/hr (maximum the space can support)
_______ BTU/hr (actual amount of BTU/hr used).
Example : 51,200 BTU/hr (maximum the space can support) 56,000 BTU/hr (actual amount of
BTU/hr used)
The space in the above example is a conned space because the actual BTU/hr used is more than
the maximum BTU/hr the space can support.
You must provide additional fresh air. Your options are as follows:
a) Rework worksheet, adding the space of an adjoining room. If the extra space provides an
unconned space, remove door to adjoining room or add ventilation grills between rooms. See
“Ventilation Air From Inside Building,” page 10.
b) Vent room directly to the outdoors. See “Ventilation Air From Outdoors”, page 10.
c) Install a lower BTU/hr heater if lower BTU/hr size makes room unconned. If the actual BTU/hr
used is less than the maximum BTU/hr the space can support, the space is an unconned space.
You will need no additional fresh air ventilation.

10
PREPARING FOR INSTALLATION
WARNING: If the area in which the heater may be operated does not meet the
required volume for indoor combustion air, combustion and ventilation air shall
be provided by one of the methods described in the NATIONAL FUEL GAS CODE,
ANSI Z223.1/NFPA 54, the INTERNATIONAL FUEL GAS CODE, or applicable local
codes.
Fig 1 - Ventilation Air from Inside Building
Fig 2 - Ventilation Air from Outdoors
12 in.
Ventilation Grills
Into adjoining Room
Option 2 Or
Remove
Door
Into
Adjoining
Room
Option 3
Ventilation
Grills
Into Adjoining
Room
Option 1
To
Attic
To
Crawl
Space
Outlet
Air
Ventilated
Crawl Space
Ventilated
Attic
Inlet Air
Inlet
Air
Outlet
Air
Ventilation Air From Inside Building
This fresh air would come from adjoining
unconned space. When ventilating to an
adjoining unconned space, you must
provide two permanent openings: one
within 12 in. of the wall connecting
the two spaces (see options 1 and 2,
Fig. 1). You can also remove door into
adjoining room (see option 3, Fig. 1).
Follow the National Fuel Gas Code
NFPA 54/ANS Z223.1. Air for Combustion
and Ventilation for required size of
ventilation grills or ducts.
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation
grills or duct. You must provide two
permanent openings: one within 12 in. of
the ceiling and one within 12 in. of the oor.
Connect these items directly to the outdoors
or spaces open to the outdoors. These
spaces include attics and crawl spaces.
Follow the National Fuel Gas Code NFPA
54/ANS Z223.1. Air for Combustion and
Ventilation for required size of ventilation
grills or ducts.
IMPORTANT: Do not provide openings for
inlet or outlet air into attic if attic has a
thermostat-controlled power vent. Heated
air entering the attic will activate the power
vent. Rework worksheet, adding the space
of the adjoining unconned space. The
combined spaces must have enough fresh
air to supply all appliances in both spaces. Fig. 2 - Ventilation Air from Outdoors
Fig. 1 - Ventilation Air from
Inside Building

11
INSTALLATION
NOTICE: This heater is intended for use as supplemental heat. Use this heater along with your
primary heating system. Do not install this heater as your primary heat source. If you have a
central heating system, you may run system’s circulating blower while using heater. This will
help circulate the heat throughout the house.
WARNING: A qualied technician must install heater. Follow all local codes.
WARNING: Never install the heater:
• In a bedroom or bathroom
• In a recreational vehicle
• Where curtains, furniture, clothing, or other ammable objects are less than
42 in. from the front, top or sides of the heater.
• in high trafc areas
• In windy or drafty areas
CAUTION: This heater creates warm air currents. These currents move heat to wall surfaces next
to heater. Installing heater next to vinyl or cloth wall coverings or operating heater where impurities
(such as tobacco smoke, aromatic candles, cleaning uids, oil or kerosene lamps, etc.) in the air
exist, may cause walls to discolor.
IMPORTANT: Vent-free heaters add moisture to the air. Although this is benecial, installing heater in
rooms without enough ventilation air may cause mildew to form from too much moisture. See Air for
Combustion and Ventilation, pages 8 through 10.
CHECK GAS TYPE
Be sure your gas supply is right for your heater.
WARNING: This appliance is designed for installation in only a solid-fuel burning masonry or
UL 127 factory-built replace or in a listed ventless rebox enclosure. Exception: DO NOT
install this appliance in a factory-built replace that includes instructions stating it has not been
tested or should not be used with unvented gas logs.
WARNING: Solid-fuels shall not be burned in a replace in which an unvented room heater is
installed.
WARNING: Any outside air ducts and/or ash dumps in the replace shall be permanently
closed at time of appliance installation.
WARNING: Any glass doors shall be fully opened when the appliance is in operation.
WARNING: Before installing in a solid-fuel burning replace, the chimney ue and rebox
must be cleaned of soot, creosote, ashes and loose paint by a qualied chimney cleaner.
WARNING: Do not allow fans to blow directly into the replace. Avoid any drafts that alter
burner ame patterns.
WARNING: Do not use a blower insert, heat exchanger insert or other accessory not ap-
proved for use with this heater.

12
INSTALLATION
HEATER CLEARANCES
CAUTION: If you install the heater in a home garage
• Heater pilot and burner must be at least 18" above oor.
• Locate heater where moving vehicle will not hit it.
For convenience and efciency, install heater
• Where there is easy access for operation, inspection and service
• In coldest part of room
• If this appliance is to be installed directly on carpeting, tile or other combsutible material, other
than wood ooring, the appliance must be installed on a metal or wood panel extending the full
width and depth of the appliance.
Minimum Clearances For Side Combustible Material, Side Wall and Ceiling
A. Clearances from the side of the heater cabinet to any combustible material and wall should follow
diagram in Figure 2.5.
B. Clearances from the top of the heater opening to the ceiling should not be less than 36".
WARNING: Maintain the minimum clearances. If possible, provide greater clearances from the
oor, ceiling, and adjoining wall than required.
WARNING: Seal any fresh air vents or ash clean-out doors located on the oor or wall of re
place to prevent drafting caused by pilot outage or sooting. Use a heat-resistant sealant. Do
not seal chimney ue damper.
Minimum Fireplace Clearance to Combustible Materials
Log size Side wall Ceiling
24 in. 16 in. 36 in.
CHECK GAS TYPE
Make sure your gas supply is correct for your log set. If supply is not correct, do not install heater. Call
dealer where you purchased heater for proper gas log set.
LOG SIZING REQUIREMENTS
Log Size Minimum Firebox Size
Height Depth Front Width Rear Width
24 in. 24 in. 15 in. 32 in. 22 in.
Fig. 2.5

13
WARNING: Maintain the minimum clearances. If possible, provide greater clearances from the
oor, ceiling, and adjoining wall than required.
WARNING: Seal any fresh air vents or ash clean-out doors located on the oor or wall of re
place to prevent drafting caused by pilot outage or sooting. Use a heat-resistant sealant. Do
not seal chimney ue damper.
INSTALLATION
MINIMUM NONCOMBUSTIBLE MATERIAL CLEARANCE
If Not Using Mantel
You must have noncombustible material(s) above the replace opening. Noncombustible
materials (such as slate, marble, tile, etc.) must be at least 1/2 in. thick. With sheet metal,
you must have noncombustible material behind it, such as a noncombustible replace hood
accessory. See Fig. 4.
If Using Mantel
You must have noncombustible material(s) (such as slate, marble, tile, etc.) at least 1/2 in. thick.
With sheet metal, you must have noncombustible material behind it. Noncombustible material must
extend at least 12 inches up. See Fig. 3 and 4 for minimum clearances requirements.
IMPORTANT: Cannot operate if minimum clearance are not met.
Heat Resistant
Material
Heat Resistant
Material
(A)
Firebox
2 4 6 8 10 12 14 16 18
Inches
12" min.
Fig. 3 - Minimum Clearance for
Combustible to Wall Fig. 4 - Heat resistant material (slate,
marble, tile,etc.) above replace

14
INSTALLATION
MANTEL CLEARANCES
In addition to meeting noncombustible material clearances, you must also meet required clearances
between replace opening and mantel shelf. If the clearances listed below are not met, you will need
to raise the mantel.
Determining Mantel Clearances
If you meet minimum clearance requirements between mantel shelf and top of replace opening,
your installation (see Fig. 5).
NOTICE: Surface temperature of adjacent walls and mantels become hot during operation. Walls
and mantels above the rebox may become too hot to touch. If installed properly, these temperatures
meet the requirement of the national product standard. Follow all minimum clearances shown in this
manual.
Fig. 5
2.5"Maximum
10"Maximum
10"Minimum
18"Minimum
Combustible
Mantel

15
INSTALLATION
FLOOR CLEARANCES
a) If installing appliance on oor level, you must maintain the minimum distance of 14 in. to
combustibles (see Fig. 7).
b) If combustible materials are less than 14 in. to the replace, you must install appliance at least
5 in. above the combustible ooring (see Fig. 8).
Hearth
Combustible
Material
Combustible
Material 5 in.
Min
14 in.
Min
NonCombustible
Material
Hearth
Combustible
Material
5in.
Min
Combustible
Material 14in.
Min
NonCombustible
Material
Fig. 7 - Minimum replace
clearances if installed at oor level
Fig. 8 - Minimum replace
clearances above combustible ooring

16
WARNING: Failure to position the parts in accordance with these diagrams or failure to
use only parts specically approved with this heater may result in property damage or
personal injury.
Before beginning assembly or operation of the product, make sure all parts are present.
Compare parts with package contents list. If any part is missing or damaged, do not attempt
to assemble, install or operate the product. Contact customer service for replacement parts.
Estimated Assembly Time: 20 minutes
Tools Required for Assembly (Not Included, unless otherwise stated):
Before installing heater, make sure you have the the following:
• Hardware package (provided with heater)
• Approved exible gas hose if allowed by local codes
• Sealant (resistant to natural or propane/LP gas)
• Electric drill with 3/16- in. drill bit
• Phillips screwdriver
• External regulator (supplied by installer if required)
• Piping (check local codes)
• Equipment shutoff valve
• Test gauge connection
• Sediment trap
• Tee joint
• Pipe wrench
• 3/8" NPT to 1/2" are tting
• Allen Wrench
INSTALLATION
UNPACKING
Grate
Grate Attachment
Screws (2) Pieces
Fig. 10
GRATE ASSEMBLY PROCEDURE
1. Position the grate in front of the burner
so the 2 legs are pointing downward, the
"grate ends" that the logs sit on are point-
ing upward, and the screw holes line up
with the screw holes on the burner unit
(See Fig. 10),
2. Hand tighten the grate to the burner with
(2) Attachment Screws, each at an equal
distance until hand tightening is no
longer possible,
3. Finish tightening each Attachment Screw
with a screw driver, but make sure not to
over tighten.
1. Remove logs, grate, and burner base assembly from carton. NOTE: Do not pick up burner base
assembly by burners as this could damage heater. Always handle base assembly by frame.
2. Remove all protective packaging applied to logs and heater for shipment.
3. Check all items for any shipping damage. If damaged, promptly inform dealer where you
purchased the heater.

17
Panel Screws
(3) Pieces
Regulator Plugs
Natural Gas (NG)
Regulator
LP Regulator
(Propane)
GAS SELECTION INSTRUCTIONS
CAUTION: The knob to the gas selection means shall not be accessed or adjusted while the
appliance is in operation.
CAUTION: Two gas line installations at the same time are prohibited. The access plate to simple
switching means shall not be opened while heater is in operation.
Installation and adjustments shall be made by a qualied technician only.
NOTE: If you are connecting this appliance to propane do not make any adjustments. Proceed to
installing the gas line as instructed in the Owner’s Manual.
Convert to natural gas:
Step 1 - Remove access panel.
INSTALLATION
WARNING: This appliance can be used with propane or natural gas. It is shipped from the
factory adjusted for use with propane.
Step 2 - Adjust the gas selector valve.
Push in on the selector valve Knob and rotate the
knob counter-clockwise until it stops. Release the
knob (See Fig. 12).
Do not operate the appliance between
locked positions.
Step 3 - Replace Access Panel.
Reverse step 2 to convert back to propane gas.
Fig. 12 - Selector Valve
PROPANE
POSITION
NATURAL GAS
POSITION
Fig. 8 - Selector Valve
LP
NG
LP
NG

18
CONNECTING TO GAS SUPPLY
WARNING: A qualied service technician must connect heater to gas supply. Follow all local
codes.
CAUTION: Never connect heater directly to the gas supply. This heater requires an external
regulator (not supplied). The external regulator between the gas supply and heater must be installed.
Gas supplier provides external regulator for natural gas.
WARNING: Never connect heater to private (non-utility) gas wells. This gas is commonly known
as wellhead gas.
The installer must supply an external regulator for liquid propane. The external regulator is
provided by the gas supplier for natural gas. The external regulator will reduce incoming gas pres-
sure. You must reduce incoming gas pressure to between 11 and 14 in. of water column for propane
and between 6 and 14 in. of water column for natural gas. If you do not reduce incoming gas pres-
sure, heater regulator damage could occur. Install external regulator with the vent pointing down as
shown in Fig. 13. Pointing the vent down protects it from freezing rain or sleet.
* Purchase the optional equipment shutoff valve from your local Home Center store.
INSTALLATION
CAUTION: Use only new black iron or steel pipe. Internally tinned copper tubing
may be used in certain areas. Check your local codes. Use pipe of ½ in. diameter
or greater to allow proper volume gas to heater. If pipe is too small, loss of pressure
will occur. Installation must include an equipment shutoff valve, union, and plugged
1/8-in. NPT tap. Locate NPT tap within reach for test gauge hook up. NPT tap must
be upstream from heater (See Fig. 14).
IMPORTANT: Install equipment shutoff valve in an accessible location. The equipment
shutoff valve is for turning on or shutting off the gas to the appliance. Apply pipe joint
sealant lightly to male threads. This will prevent excess sealant from going into pipe.
Excess sealant in pipe could result in clogged heater valves.
Approved
Flexible
Gas Line
or 1/2''
Black Pipe
Fig. 13 - Regulator Conversion
Fig. 14 - Gas Connection
6'' 14'

19
INSTALLATION
Fig. 15 - Attaching Flexible Gas Line
to Equipment Shutoff Valve
Flexible Gas Line or
Black Pipe to Heater
Cabinet Regulator
To Regulator
Installation Items Needed (Not Provided)
• 8'' Adjustable Wrench
• 8'' Pipe Wrench
• 1/2'' Flexible Gas Line (24'' Min.) or 1/2'' Black Pipe
• 90 Deg. 3/8 NPT x 1/2'' Flare Fitting or 3/8 NPT x 1/2 NPT
• Sealant (Resistant to Propane (LP) Gas)
• Shut Off Valve
• Allen Wrench
1) A variety of options are possible for routing the Gas Connection Lines depending on where your
Gas Supply line is located.
NOTICE: Most building codes do not permit concealed gas connections. Check your local building
code prior to using a Flexible Gas Line for this installation.
2) Identify the gas inlet on the Heater that corresponds to the fuel type for your installation. Remove
the threaded plug by turning counterclockwise.
Install a 90 degree tting - not included). Be sure to use a gas resistant sealant on the 3/8 NPT tting.
Position the tting so the inlet line can be attached without binding.
3) Install the Gas Line to the 90 Deg. tting and attach to the Shut Off Valve.
4) Check all connections for gas leaks.
5) Install receiver and plastic Heat shield by attaching the (2) wires from the receiver to the (2) wires
from the Gas Control Valve insuring you match the wire colors. Place the receiver on the replace oor
adjacent and slightly behind the Gas Valve control knob with the sensor eye facing toward the room.
CAUTION: Use pipe joint sealant that is resistant to gas (PROPANE or NG). We
recommend that you install a sediment trap in a supply line. Locate sediment trap where it is within
reach for cleaning and not likely to freeze. Install in the piping system between fuel supply and
heater. A sediment trap traps moisture and contaminants. This keeps them from going into heater
controls. If sediment trap is not installed or is installed incorrectly, heater may not run properly.
CAUTION: Avoid damage to regulator. Hold gas regulator with wrench when connecting into gas
piping and/or ttings. NG Models: 6 in. to 14 in. W.C. Gas supplier provides external regulator for
natural gas.
Propane (LP)
Gas Inlet
Natural Gas (NG)
Inlet Location

20
INSTALLATION
CHECKING GAS CONNECTIONS
WARNING: Test all gas piping and connections for leaks after installing or servicing. Correct all
leaks immediately.
WARNING: Never use an open ame to check for a leak. Apply a mixture of liquid soap and water
to all joints. If bubbles form, there may be a leak. Correct all leaks immediately.
Pressure Testing Gas Supply Piping System
Test Pressures In Excess Of 1/2 PSIG ( 3.5kPa )
1. Disconnect heater with its appliance main gas valve (control valve) and equipment shutoff valve
from gas supply piping system. Pressures in excess of 1/2 PSIG will damage heater regulator.
2. Cap off open end of gas pipe where equipment shutoff valve was connected.
3. Pressurize supply piping system by either using compressed air or opening gas supply tank valve.
4. Check all joints of gas supply piping system. Apply mixture of liquid soap and water to gas joints. If
bubbles form, there may be a leak.
5. Correct all leaks immediately.
6. Reconnect heater and equipment shutoff valve to gas supply. Check reconnected ttings for leaks.
Test Pressures Equal To or Less Than 1/2 PSIG (3.5 kPa)
1. Close equipment shutoff valve (See Fig. 16).
2. Pressure supply piping system by either using compressed air or opening gas supply tank valve.
3. Check all joints from gas meter to equipment shutoff valve (See Fig. 17.1 or 17.2). Apply mixture of
liquid soap and water to gas joints. If bubbles form, there may be a leak.
4. Correct all leaks immediately.
Pressure Testing Heater Gas Connections
1. Open equipment shutoff valve (See Fig. 16).
2. Open gas supply tank valve.
3. Make sure control knob of heater is in the OFF position.
4. Check all joints from equipment shutoff valve to control valve
(See Fig. 17.1 or 17.2). Apply mixture of liquid soap and water
to gas joints. If bubbles form, there may be a leak.
5. Light heater (see Operation, page 26).
Check all other internal joints for leaks.
6. Turn off heater (see "To Turn Off Gas to Appliance," page 27).
Fig. 17.1 - Checking Gas Joints
(Propane/LP Only)
Fig. 16 - Equipment
Shutoff Valve
Fig. 17.2 - Checking Gas Joints
(Natural Gas Only)