Poly SYNC 20 Series User manual

Poly Sync 20/Sync 20+ Series
Bluetooth Speakerphone
User Guide
PLANTRONICS + POLYCOM. NOW TOGETHER AS

Contents
First-time setup 3
Controls and status lights 4
LEDs 5
Be safe 5
USB Bluetooth adapter (adapter model only) 5
Setup 6
Mobile setup 6
Corded setup 6
USB adapter setup (BT600 models only) 6
Configure USB adapter 7
Charge 8
Check battery status 8
Charge 8
Charge your mobile phone 8
Load software 9
Update firmware 9
Daily Use 10
Power 10
Answer or end a call 10
Launch Microsoft Teams (Teams model only) 10
Mute/Unmute 10
Volume 10
Voice assistant (smartphone feature) 10
Customize your speakerphone 10
More Features 11
Attach lanyard 11
Troubleshoot 12
What's in the box 13
Support 14
2

Important: Your speakerphone is shipped from the factory in a Deepsleep mode to conserve
battery. Activate your speakerphone by connecting the USB cable to a power source before first
use.
1Connect speakerphone USB cable to a wall charger or computer.
When your speakerphone is activated, the LED bar lights up.
2Connect or pair your speakerphone to take calls or stream media.
First-time setup
3

A portable speakerphone with mobile and corded connectivity.
Siri
Google Assistant
:02
/
Volume
Mic / Mic Mute
Play / Pause
Power
Headphones
Computer
Camera
Headset
Blutooth
Lock
Indicator Light
Music
ANC
imer
Custom Button
Headphones
Phone
Mobile
Computer
Camera
Charging/Battery
Blutooth
Support
Settings ANC
Timer
Custom Button
Volume
Mic / Mic Mute
Play / Pause
Power
Device Controls
Headphones
Camera
Headset
Lock
Indicator Light
ANC
Timer
Custom Button
Device Controls
Headphones
Mobile
Computer
Camera
Headset
Mic / Mic Mute
Music
Devices
Phone
Scaled to 45% of full size
Pause/play media (default). Customize feature in Poly Lens App
Press to interact with Microsoft Teams (Teams model only, desktop application required)
Volume down
Mute/unmute
Volume up
Call
Siri, Google
Assistant
Default voice assistant (smartphone feature)
Power on/off
USB-A phone charge port
Bluetooth pairing
Controls and status lights
4

LED bar What lights mean
Crossing blue
pattern
Pairing
Solid blue Pairing successful (connected)
Flashing
green
Incoming call
Solid green In a call
Solid red Mute active
NOTE LEDs do not illuminate in standby mode.
Please read the safety guide for important safety, charging, battery and regulatory information
before using your new speakerphone.
NOTE Adapter design may vary
Standard LEDs
USB LEDs What they mean
Flashing red and blue Pairing
Solid blue Headset connected
Flashing blue On a call
Solid red Mute active
Flashing purple Streaming media from computer
LEDs when Microsoft Teams* is detected
USB LEDs What they mean
Flashing red and blue Pairing
Solid purple Headset connected
Flashing blue On a call
Solid red Mute active
Pulsing purple Microsoft Teams notification
NOTE *Requires Microsoft Teams application
LEDs
Be safe
USB Bluetooth adapter
(adapter model only)
5

1With your speakerphone powered on, press the Bluetooth button for 2 seconds. You hear
"pairing" and the LED flashes a crossing blue pattern.
Headphones
Headset
Blutooth
Device Controls
2Activate Bluetooth on your mobile device and set it to search new devices. Select “Poly Sync 20.”
3Pairing is successful when you hear "pairing successful" and the LED flashes blue.
Connect the USB cable from the speakerphone to the USB port on your computer.
NOTE In corded mode, the speakerphone powers on without using the Power button.
Your Bluetooth USB adapter comes pre-paired to your speakerphone.
1Power on your speakerphone and insert the Bluetooth USB adapter into your computer.
2Connection is successful when you hear "PC connected" and the USB adapter turns solid.
NOTE Adapter design may vary.
Pair USB adapter again
Your USB adapter is pre-paired to your speakerphone. In the event that your adapter is
disconnected or if bought separately, manually pair the adapter to your speakerphone.
1Insert the Bluetooth USB adapter into your laptop or computer and wait for your computer to
recognize it.
2Put your speakerphone in pair mode by pressing the Bluetooth button for 2 seconds. You hear
"pairing" and the LED bar flashes a blue crossing pattern.
3Put your adapter into pair mode by pressing and holding the recessed pair button with a pen or
paperclip until the adapter flashes red and blue.
Setup
Mobile setup
Corded setup
USB adapter setup
(BT600 models only)
6

NOTE Adapter design may vary
Pairing is successful when you hear "pairing successful; PC connected" and the adapter LED turns
solid.
Your high-fidelity Bluetooth USB adapter comes ready to take calls. If you want to listen to music,
you will need to configure your Bluetooth USB adapter.
Windows
1To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound
> Playback tab. Select Plantronics BT600, set it as the Default Device and click OK.
2To pause music when you place or receive calls, go to Start menu > Control Panel > Sound >
Communications tab and select the desired parameter.
Mac
1To configure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound. On
both the Input and Output tabs, select Plantronics BT600.
Configure USB adapter
7

To check battery status:
• With speakerphone inactive, tap the Power button to hear battery status
• With speakerphone inactive, tap any button to view the LED bar
Battery status LEDs
LED bar Battery status
Solid white long bar Battery full
Solid white medium bar Battery high
Solid white short bar Battery medium
Solid red Battery low
Red flashes Battery critical
NOTE LEDs do not illuminate in standby mode.
Charge the speakerphone via USB using your computer or a wall charger (not provided). The LED
bar pulses while charging and turns solid white when fully charged. Allow 4 hours for a full charge.
NOTE For faster charging, connect to a wall charger or to your computer's quick-charge USB port, if
available.
With the speakerphone powered on, charge your phone by connecting your phone's charge cable
to the speakerphone USB-A port (cable not provided).
Mobile
Computer
Blutooth
NOTE Speakerphone battery level must be medium or higher.
NOTE Connection provides power only.
Charge
Check battery status
Charge
Charge your mobile phone
8

Customize your device behavior through advanced settings and options with Poly Lens App.
Download: poly.com/lens.
Keep your firmware up-to-date to improve performance and add new features to your Poly device.
Update your firmware using your computer with Poly Lens App. Download at poly.com/lens.
While updating firmware:
• Do not use your Poly device until the update is complete.
• Disconnect your Poly device from paired devices such as phones, tablets and computers.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.
Load software
Update firmware
9

Press the Power button for 2 seconds to power on or off. The LED bar illuminates when
powered on.
Press the Call button to answer or end a call.
Your device has a Teams button to quickly view and use the Microsoft Teams desktop app. The
Teams button pulses when you have a meeting or notification.
• When not on a call, tap the Teams button to view Microsoft Teams app on your computer.
• When the Teams button LED pulses purple, tap to view your Teams notifications or meeting.
NOTE Teams model and open Teams desktop application required. Teams mobile application is not
supported.
During an active call, press the Mute button to mute or unmute the microphones. Manage mute
settings in Poly Lens App.
Press the Volume up (+) or down (-) buttons to increase or decrease volume.
Siri, Google Assistant, Cortana Press and hold the Call button for 2 seconds to activate your
phone's default voice assistant. Wait for the phone prompt to activate voice dialing, search, and
other smartphone voice controls.
Select your Rocket button feature in Poly Lens App.
Choose from:
• Play/pause audio (default)
• Device status check
• Clear trusted device list
• Default voice assistant (Siri, Google Assistant)
• Redial
• Hold/resume call
Daily Use
Power
Answer or end a call
Launch Microsoft Teams
(Teams model only)
Mute/Unmute
Volume
Voice assistant
(smartphone feature)
Customize your
speakerphone
10

Use the lanyard to carry speakerphone on your wrist.
The lanyard slot is located on the side of the speakerphone.
NOTE Lanyard is included in box.
1Insert the loop through one side of the slot and push through to the other side.
2Thread the lanyard through the loop and pull to secure.
More Features
Attach lanyard
11

When I attempt to use my speakerphone for
the first time, it does not power on.
Your speakerphone is shipped from the factory in a
Deepsleep mode to conserve battery. Activate your
speakerphone by connecting the USB cable to a power
source before first use.
My speakerphone doesn't charge as quickly
as expected.
For faster charging, connect the USB cable to a wall
charger or to your computer's quick-charge USB port, if
available.
(Teams model only) How do I interact with
Microsoft Teams? • Tap the Teams button to quickly open and use
Microsoft Teams.
• Teams model is compatible with Microsoft Teams desktop
app. Teams mobile app is not supported.
How do I customize the Rocket button
feature?
• Ensure Poly Lens Desktop App is loaded on your
computer.
• Customize your Rocket button feature in Poly Lens
Desktop App.
• Play/pause media feature is default feature on your
speakerphone.
Troubleshoot
12

Contents may vary by product.
Speakerphone Carrying case
Bluetooth USB Adapter (Poly
Sync 20+ only) Lanyard Quick start guide
What's in the box
13

Support
NEED MORE HELP?
poly.com/support
Manufacturer:
Plantronics, Inc. Plantronics B.V.
345 Encinal Street
Santa Cruz, CA 95060
United States
Scorpius 171
2132 LR Hoofddorp
Netherlands
©2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are
trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any
use by Plantronics, Inc. is under license. All other trademarks are the property of their respective
owners. Manufactured by Plantronics, Inc.
Model ID: SY20/SY20-M USB-A/USB-C (may be followed by /BT600 or /BT600C). System: Poly
Sync 20 has a SY20/SY20-M speakerphone. Poly Sync 20+ has a SY20/SY20-M speakerphone
and a BT600 or BT600C adapter.
218453-06 04.21
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