Polycom SoundStation IP 3000 Instruction Manual

SoundStation® IP 3000 ADMINISTRATORS GUIDE
Administrators
Guide

Table of Contents
Introduction .......................................................................................................... 1
Overview ............................................................................................................... 1
Typical Deployment ............................................................................................. 1
Features ............................................................................................................... 2
Call Features ......................................................................................................... 2
Dialing By IP Address .................................................................................. 2
Dialing Phone Numbers Using a Gatekeeper ............................................... 2
Dialing Phone Numbers Without a Gatekeeper ............................................ 2
Preparing For Installation ........................................................................... 3
Automatic Configuration “Plug And Play”........................................................... 3
DHCP Server Configuration ......................................................................... 3
TFTP Server Configuration ..........................................................................4
Manual Configuration........................................................................................... 4
Pre-installation Information .................................................................................. 4
Installation............................................................................................................. 5
Configuration ....................................................................................................... 6
User Accessible Configuration Options................................................................ 6
Phone Book .................................................................................................. 6
Settings ......................................................................................................... 6
System Information ...................................................................................... 6
Administrator Accessible Options ........................................................................ 6
Local Configuration ............................................................................................. 7
Web Administration User Interface ...................................................................... 8
Summary of Configuration Data .......................................................................... 8
Restoring Default Configuration........................................................................... 10
Auto Configuration ............................................................................................... 10
Disabling Auto Configuration............................................................................... 12
Using The Phone In Static IP Mode ..................................................................... 12
Static IP Configuration...........................................................................................13
QoS/VLAN Configuration.....................................................................................13
Precedence Bit Setting...........................................................................................14
VLAN ID...............................................................................................................14

Updating ............................................................................................................... 15
Updating In Automatic Configuration Mode........................................................ 15
Manual Update of Configuration Data Only ........................................................ 15
Manual Update of Both Configuration Data and Application .............................. 16
Appendix: A ........................................................................................................ 17
Gatekeeper Registration Details............................................................................ 17
Restarts ............................................................................................................... 17
Special features .................................................................................................... 18
Statistics .............................................................................................................. 18
Appendix B: Start Up .................................................................................... 19
Appendix C: Troubleshooting .................................................................... 20
Appendix D: Status Messages................................................................... 21

SoundStation IP 3000 Administrators Guide
1
Introduction & Overview
This Administrators Guide outlines the
key features of the SoundStation IP
3000 conference phone and gives
step-by-step instructions for installation
and configuration.
This guide is for System Administrators or
Network Administrators who will deploy
and support this product in their networks.
To use this guide, you should have a
working knowledge of H.323 systems
and endpoints.
Introduction
The SoundStation IP 3000 is a H.323
V4 compliant endpoint. The type of
deployment dictates how users will dial
calls (i.e. by phone number or IP address).
Overview
Typical Deployment
A typical deployment of the SoundStation
IP 3000 is shown in Figure 1.
Figure 1 - Typical H.323 Network Setup
H.323 GatewayH.323 Phones
SoundStation IP 3000
Public
Switched
Telephone
Network
H.323 Gatekeeper
optional

SoundStation IP 3000 Administrators Guide
2
Overview
Features
This section provides a brief overview
of the characteristics and features of the
SoundStation IP 3000.
 Single line IP conference phone
 Frequency response of 300 Hz
to 3500 Hz
 Full Duplex/Echo Cancellation,
Clarity® by Polycom
 Silence Suppression
 Comfort Noise Generation
 User-Selectable Ringer tones
 Audio codec support :
 G.711 µ-law & A-law
 G.729a
 Multiple Call Support
(up to 2 calls) with Call Waiting Alert
 Call Hold
 Redial
 Call Transfer
 DTMF (Dual-Tone Multi-Frequency)
 Real-time Call Statistics
 LCD or Web-based configuration
options
 Time/Date synchronization
with SNTP server.
 Local phone book - accessible
from the phone or via the Web
 Operation in DHCP or
Static IP environments
 Three context-sensitive soft keys
 QoS and VLAN
Please refer to the User Guide for
more detailed information on how
to use the phone.
Call Features
The SoundStation IP 3000 supports
several call scenarios. These scenarios are
described in more detail in the following
sections.
Dialing By IP Address
Users can place calls by entering the IP
address of the called party. This mode
of dialing is possible regardless of
whether the phone is registered
with a Gatekeeper or not.
Dialing Phone Numbers
Using a Gatekeeper
Calls may also be dialed by entering the
phone number of the party to be called.
In this mode of dialing, the Gatekeeper
resolves the dialed number and routes
the call appropriately.
Dialing Phone Numbers
Without a Gatekeeper
SoundStation IP 3000 offers a specialized
method of dialing parties on the PSTN.
This method of dialing is available
in conjunction with H.323 Gateways
(when the phone is not deployed with
a Gatekeeper).
When used with a H.323 Gateway
System, up to three H.323 gateways may
be configured on the phone. Users dial
a special gateway prefix followed by a
phone number e.g. 0*nnnnnnnn. In this
example, the call would be directed to the
1st configured gateway which would then
dial out the number nnnnnnn on the circuit
switched network to which it is connected.
Similarly, the other Gateways would be
selected by dialing the prefix 1* or 2*
before the number.

SoundStation IP 3000 Administrators Guide
3
Preparing For Installation
The SoundStation IP 3000 can be
configured in one of two modes including
automatic configuration “plug and play”
(which is the default) or manual
configuration.
The configuration mode should be chosen
before installing the phone.
Preparing For Installation
To use the SoundStation IP 3000 in
automatic configuration, you must have:
a) A DHCP Server in the network
configured to provide TFTP server
addresses
b) A TFTP Server on the network on
which phone configuration files are
stored. (Refer to Auto Configuration,
Sample plcmvoip.cfg File section on
page 11 for the definition of this
configuration file.)
The auto Configuration Section on
page 10, provides further information
about the Automatic Configuration Option.
Automatic Conguration “Plug and Play”
DHCP Server Conguration
To ensure proper operation of the
SoundStation IP 3000, the DHCP
server must be configured with
the following options:
Option Number Description Example
1 Subnet Mask 255.255.255.0
3 Router 172.16.5.1
6 DNS Server 172.15.5.100
15 Domain Name yourdomain.com
66 (see note below) Boot file Location 172.16.5.102
160 (see note below) TFTP Server Address 172.16.5.102
Note: The location of the TFTP server
may be specified by using either Option
160 or Option 66. It is not necessary to
configure both options.
Note: The DHCP and TFTP servers
may be installed on the same machine.

SoundStation IP 3000 Administrators Guide
4
Preparing For Installation
To use the Manual Configuration mode,
first disable Auto Configuration as
described in the Disabling Auto
Configuration section on page 12.
All pertinent configuration parameters
need to be set manually.
Manual Configuration
Collect the following information
(if applicable) before installing the
SoundStation IP 3000:
 IP address of the Gatekeeper
 IP address of any Gateways
 Extension Numbers to be assigned
to the phone
Pre-Installation Information
TFTP Server Configuration
The configuration file and/or binary
software loads for the phone need
to be stored in the root directory
of the TFTP server.
Typical filenames are :
 Configuration file : plcmvoip.cfg
 Binary image : S010203V2123.bin

SoundStation IP 3000 Administrators Guide
5
Installation
Connect the SoundStation IP 3000
as follows:
1 Place the SoundStation IP 3000 on
a table in a noise free environment.
2 Connect the 6 feet long Ethernet cable
between the LAN port of the PIM and
an Ethernet switch port.
3 Connect the free end of the 25 feet
long keyed RJ45 cable to the bottom of
the phone. (The other end of this cable
should come pre-connected to the PIM.)
4 Connect the power adapter to the PIM.
5 Plug the Power adapter into an AC
outlet with the supplied power cord.
6 Once connected to the AC outlet, the
SoundStation IP 3000 will power up
and go through a boot-up sequence.
It will take approximately 15 seconds
before any information is displayed
on the LCD.
Installation
One 6 Foot Long Ethernet Cable
One Power Brick
SoundStation IP 3000
One Power Cord
The SoundStation IP 3000 ships with
the following items.
One 25 Foot Long RJ45
Keyed Cable
One Power Interface Module
Installation Instructions
and Users Guide
Figure 2 - Connecting the SoundStation IP 3000
Quick Reference Card
Warranty Card
5
42
3
PIM
AC Power
AC Adapter Data
Network
Port
Bottom of IP 3000

SoundStation IP 3000 Administrators Guide
6
Configuration
Configuration
SoundStation IP 3000 configuration may
be managed locally at the phone or
remotely over a network using a Web
browser. The system offers two levels
of configuration privileges:
 User
 Administrator
Administrative privileges are obtained
through a login process that requires
an administrative password.
Users have limited access to the phone’s
configuration. Specifically, users only
have access to the phone book, a subset
of entries, and read only access to
system information.
User Accessible Configuration Options
Phone Book
Users have unrestricted access to the
Phone Book to edit entries, search
for entries, and place phone calls.
Settings
User may change the following settings:
 LCD Contrast
 Ringer
 Time Format
 Date Format
System Information
Users have read-only access to other
SoundStation IP 3000 configuration
information including Network
parameters, and versions of software.
Administrator options are password
protected. The default password for
both local and Web configuration is **#
In addition to any user settings,
the administrator has access to the
following parameters:
Network Setup
 Network parameters (e.g. DHCP)
 H.323 parameters
(e.g. Gatekeeper address)
Date/Time
 Enabling/disabling of SNTP
time server synchronization
 Time zone
Compression
 Prioritization of available codecs
Diagnostics
 Ping
 Network Statistics
Ethernet Configuration
 Ethernet port
QoS Settings
 TOS
 Precedence bits
 VLAN ID
Configuration & SW Update
 Manual invocation of Software updates
Restore Defaults
 Restore configuration to factory default
Change Passcode
 Managing phone passwords
Administrator Accessible Options