Polycom SoundStation IP 5000 Installation instructions

Polycom IP 5000, 6000, 7000 Conference Phone Won't Power Up
Symptom
After plugging in your Polycom SoundStation IP 5000, IP 6000, or IP 7000 conference phone, it does not appear to turn
on or draw power.
Applies To
• Polycom IP Conference Phones: 5000, 6000, 7000
Resolution
Using AC Power
To connect the conference phone using AC power
Note: It is important that all cables are plugged in as shown above and described below—the 25-foot
Ethernet cable must be plugged into the phone, and the power insertion cable to the end of the network
cable and the network.
1. Connect one end of the 25-foot Network Cable to the LAN jack on the phone.
2. Connect the other end of the 25-foot Network Cable to the Power Insertion Cable.
https://support.8x8.com/equipment-devices/phones/polycom/polycom-ip-5000-6000-7000-conference-phone-will-not-power-up
Updated: Wed, 12 Feb 2020 10:29:52 GMT
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3. Connect the Power Insertion Cable to an available LAN port on the wall or hub/switch device port.
4. Connect the Power Adapter to the Power Insertion Cable.
5. Connect the Power Adapter (with the attached Regional Power Cord) to the wall outlet.
Using PoE
1. Ensure the network and port you are plugging into support Power over Ethernet.
2. Ensure you are using a PoE-ready Ethernet cord (such as the one packaged with the phone).
Cause
Most likely, the phone cabling is not properly plugged in, either using Power over Ethernet (PoE) or the optional AC
power adapter (aka PoE injector).
PoE requires that the phone Ethernet cord be directly plugged into a network that support PoE using a PoE network
cable (such as the 25-foot one that comes with the phone).
The AC power adapter requires the cords to be connected in a specific arrangement.
Additional Information
See also Connecting Network and Power Sources in the following:
•User Guide for the Polycom SoundStation IP 5000 Phone for 8x8 Virtual Office
•User Guide for the Polycom SoundStation IP 6000 Phone for 8x8 Virtual Office
•User Guide for the Polycom SoundStation IP 7000 Phone for 8x8 Virtual Office
https://support.8x8.com/equipment-devices/phones/polycom/polycom-ip-5000-6000-7000-conference-phone-will-not-power-up
Updated: Wed, 12 Feb 2020 10:29:52 GMT
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