Polycom VVX-450 Series User manual

Utility Telecom
Polycom VVX 450 Guide
is guide is intended to help you understand how to use the
Polycom VVX 450 Series. If you have any questions, give us a call at
877-965-7800 or email ser[email protected].

Polycom VVX 450 Quick Start
Placing Calls
To place a call, dial the number, then pick up the handset or press the Speaker or
Headset key.
Receiving Calls
1. To answer an incoming call, pick up the handset, press the Speaker or Headset
key, or press the Answer sokey.
2. To answer an incoming call when you’re already on an active call, press the
Answer so key on the screen.

• Your rst call will automatically be placed on hold.
• To retrieve your rst call: use the navigation arrows to scroll to the call, and
then press the Resume so key.
Placing Calls on Hold and Resuming Calls from Hold
1. To put an active call on hold, press the Hold button or the so key.
2. To resume the call, press the Resume so key.
3. If you have more than one call on hold, using the navigation arrows, select the call
you wish to reconnect with and press the Resume so key.
Enabling and Disabling “Do Not Disturb” (Send All Calls to Voicemail)
1. To enable “Do Not Disturb”, press the Home button.
2. Using the navigation keys, scroll over and select Do Not Disturb. You will see
the “Do Not Disturb” icon by your extension line appearance, indicating that the
feature has been enabled. **Please note: once “Do Not Disturb” is enabled, calls cannot
be received until you disable the feature.
3. To disable “Do Not Disturb”, repeat the previous steps.
Initiating 3-Way Conference Calls
1. To initiate a three-way conference call, while on an active call, press the More so
key. en press the Conference so key; the rst call will be placed on hold.
2. Dial the second number. When the second party answers, press the More so key,
then press the Conference so key again to join the calls.
Accessing Call History
1. From the Home view, use the navigation arrows to select the Directories icon.
en select Recent Calls. Your call history will be displayed.
2. To dial a number from your history, nd to the desired number and then press
the Dial so key. **Note: you can also quickly access placed, missed and received calls by
[////] le, right and down on the navigation keys.

Performing a Consulted (Announced) Transfer
A “consulted” transfer is performed when you announce the call to the recipient
prior to transferring the call.
1. To conduct a consulted transfer, while on an active call, press the Transfer button
or so key and enter the destination (extension) you wish to transfer the call to.
2. en press the Dial so key.
3. e caller is automatically placed on hold. Once the receiving party answers,
announce the call.
4. To complete the transfer, press the Transfer button or so key again.**Note: You
can perform a blind transfer by holding down the Transfer so key or button, then a popup
menu will appear, select Blind, then enter the extension to transfer the call.
Performing a Transfer Directly to Voicemail
A direct transfer to voicemail is performed when you wish to transfer a call directly
to another user’s voicemail.
1. To conduct a direct transfer to voicemail, while on an active call, press the
Transfer button or so key.
2. Next, enter *55, and follow the voice prompts; enter the user’s extension followed
by the pound # key. You will hear a conrmation message. is completes the
transfer to voicemail
Adding Contacts to Directory from the Call History List
1. To create a new contact from a call history item, from the Home view use the
navigation arrows to select Directories, then select Recent Calls.
2. Select the caller you wish to add, and then press the Info so key. Press Save to
add it to your directory.
3. To edit the contact’s information, use the navigation arrows to scroll to the eld
you wish to edit. Enter the information and press Save to save the contact.

Accessing Directories and Adding New Contacts
1. From the Home view, use the navigation arrows to select the Directories. en
select Contact Directory.
2. Press the Add so key to add a new contact. Using the navigation arrows, select
the elds you wish to edit. When nished, press Save to save the contact.
**Note: the Contact eld is required and must contain the telephone number of the contact.
Accessing Voicemail
A blinking red “voicemail message waiting” indicator light noties you when you
have a new voicemail message on your phone.
1. To check your voicemail messages, pick up the handset then press the Messages
(envelope) button.
2. Enter your voicemail passcode followed by the # pound key. Follow the audio
prompts to retrieve your voicemail messages. **Note: If you forget your voicemail
passcode, please contact your system administrator to have it reset.

We’re Here to Help
If you’re unable to nd what you need, please
contact Customer Care. We are available for
assistance 24/7. For any network or technical
issues with your service, please contact us at
877.965.7800 or [email protected].
Visit uyt.co for
more information!