Polycom SoundStation IP 5000 Instruction manual

SoundStation IP 5000 Quick User Guide for 8x8 Virtual Office Service. PM357/1110 03/2011
For more details, please see the Polycom SoundStation IP 5000 User Guide available at: http://www.8x8.com/Support/BusinessSupport/Documentation.aspx
SoundStation®IP 5000
Quick User Guide
for 8x8 Virtual Office
Applies to phones running Polycom
Software 3.2.3.x.
NAVIGATION
Scrolling or
Step in/out of menus, toggle enabled/
disabled: or
Enter/Select:
BASIC PHONE FEATURES
PLACING A CALL
Press , enter the phone number, and
then press the Send soft key.
ANSWERING A CALL
Press the Answer soft key.
To ignore an incoming call, press the
Reject soft key.
ENDING A CALL
During a call, press or the
End Call soft key.
REDIAL
To call the last number you dialed, press
.
LOCAL CONFERENCE CALLS
You can create an immediate conference
with up to two other parties.
To host a conference:
1. Call the first party.
2. After the first party answers, press the
Confrnc soft key. The active call is
placed on hold.
3. Enter the number of the second party,
and then press the Send soft key.
4. Whenthesecondparty answers,press
the Confrnc soft key. All parties are
now joined in the conference.
Conference Behavior:
• To put the conference on hold, press
the Hold soft key. To resume the
conference, press the Resume
soft key.
• To end the conference, press the End
Call soft key. (The other parties will
remain connected.)
• To end the conference and split the
conference into two separate calls on
hold, press the Split soft key.
CONFERENCE BRIDGE
To call into a conference:
1. Dial 556.
2. Follow the Conference Bridge voice
prompts.
CALL TRANSFER
To transfer a call:
1. During a call, press the Trnsfer soft
key. The active call is placed on hold.
2. Enter the number of the party to which
you want to transfer the call, and then
press the Send soft key.
To cancel the transfer before the call
connects, press the Cancel soft key.
The original call resumes.
3. When you hear the ring-back sound, or
after you speak with the second party,
press the Trnsfer soft key.
DO NOT DISTURB (DND)
To prevent your phone from ringing, press
, and then select Features >
Do Not Disturb.
To toggle Do Not Disturb on and off,
press the Select soft key.
MICROPHONE MUTE
During a call, press . The console
LEDs will glow red.
You can hear all other parties while Mute
is enabled. The other parties cannot hear
you.
To turn off Mute, press again.
CALL HOLD AND RESUME
During a call, press the Hold soft key. The
console LEDs will blink red.
To resume the call, press the
Resume soft key.
LCR – LAST CALL RETURN
• Press the New Call soft key, then the
LCR soft key.
• You can also press , then select
Features > Last Call Return.
AUTO ATTENDANT
To access the Auto Attendant:
1. Dial 444.
2. Follow Auto Attendant voice prompts.
CORPORATE DIRECTORY
1. Press and select Applications
then select Apps Home, then
Corporate Directory Listing.
2. Browse up and down the directory list
and select the person you wish to call
(speed dial).
To prevent your phone from ringing,
enable Do Not Disturb. See DO NOT
DISTURB (DND).
If you have an active call and a call on
hold, you can create a conference
between all three parties by pressing
More then the Join soft key.
You can automatically transfer the call
without speaking to the second party.
After you complete step 1, press the
Blind soft key. Then, complete step 2.

SoundStation IP 5000 Quick User Guide for 8x8 Virtual Office Service. PM357/1110 03/2011
For more details, please see the Polycom SoundStation IP 5000 User Guide available at: http://www.8x8.com/Support/BusinessSupport/Documentation.aspx
CALL FORWARDING
To enable online call forwarding
(Virtual Office):
1. Log on to your Virtual Office Online
dashboard at
http://virtualoffice.8x8.com
2. Select Settings then Call
Forwarding.
3. Update your Call Forwarding Rules
and press Save.
You can return to Virtual Office Online at
any time to update your Call Forwarding
Rules.
To enable call forwarding (phone-
based):
1. From the idle screen, press the
Forward soft key.
2. Select the forwarding type you want to
enable:
•Always—To forward all incoming
calls.
•No Answer—To forward all
unanswered incoming calls.
•Busy—To forward calls that arrive
when you are already in a call.
3. Enter a number to forward calls to. For
No Answer, enter the number of rings
before forwarding.
4. Press the Enable soft key.
To disable call forwarding:
1. From the idle screen, press the
Forward soft key.
2. Select the forwarding type you want to
disable.
3. Press the Disable soft key.
CORPORATE DIRECTORY
SEARCH
For long directories, you can search for a
user in the directory and then select their
name to speed dial them.
1. Press and select Applications,
then Apps Home then Corporate
Directory Search.
2. Input name, extension, or other data
into the search field, then scroll down
and select Search.
3. Select the matching entry to speed dial
the user (or select Back to do a new
search).
CALL LISTS
To view a missed calls, received calls,
or placed calls list:
1. From the idle display:
• Press , to access the Placed
Calls list.
• Press , to access the Received
Calls list.
• Press , to access the Missed
Calls list.
2. Select a call from the list. You can do
the following:
• To place a call, press the
Dial soft key.
• To change the phone number
before dialing, press the
Edit soft key.
• To remove the call from the list,
press the Clear soft key.
• To store the contact in your
Contact Directory, press the
Save soft key.
• To view information about the call,
press the Info soft key.
VOICEMAIL
An icon on the phone screen, the three
LEDs flashing red, and a stutter dial tone
can indicate new voicemail messages.
To listen to voicemail messages:
1. Press , and then select Features >
Messages > Message Center.
2. Press the Connect soft key, and then
follow the voice or visual prompts on
the screen.
SPEED DIALING
To place a call using a speed dial index
number:
1. Press .
2. Enter the contact’s speed dial index
number. Or, if you do not know the
index number, scroll to the contact and
press the Dial soft key.
CALL RECORD ON/OFF
(Virtual Office Pro users only)
Call Record On/Off is available to Virtual
Office Pro users when the Call Recording
feature is set to Record Calls On
Demand
• To turn on Call Recording during a call,
press *0
• To turn Call Recording off, press *0
CUSTOMIZING YOUR PHONE
RING TONES
You can change the ring tone on your
phone. You can also set distinctive ring
tones for contacts in your Contact
Directory.
To change the incoming ring tone:
1. Press , and then select Settings >
Basic > Ring Type.
2. Scroll to the ring type you want. To
hear the ring type before you select it,
press the Play soft key. To select the
ring type, press the Select soft key.
To set a ring tone for a contact:*
1. Press , and then select Features >
Contact Directory.
2. Scroll to the contact.
3. Press the Edit soft key, and then use
to scroll to Ring Type.
4. Enter a number that corresponds to
one of the ring types available.
(To exit the screen and find the number
associated with a ring type, press
twice, and then select
Settings >Basic > Ring Type.)
5. Press the Save soft key.
8x8 recommends using online call
forwarding instead of phone-based call
forwarding so your call forwarding
instructions are stored online instead of
on your phone. If you set your call
forwarding rules on your phone, they
will not be in effect if your phone is
disconnected from an Internet
connection.
To change speed dial index numbers,
see CONTACT DIRECTORY.
*.Your company’s settings may override this feature. For
more information, contact your system administrator.

SoundStation IP 5000 Quick User Guide for 8x8 Virtual Office Service. PM357/1110 03/2011
For more details, please see the Polycom SoundStation IP 5000 User Guide available at: http://www.8x8.com/Support/BusinessSupport/Documentation.aspx
CONTACT DIRECTORY
To add a contact:
1. Press , and then select Features >
Contact Directory.
2. Press More, then the Add soft key.
3. Enter the contact information (use
and to scroll between fields):
• (Optional.) Enter the first and last
name of the contact.
• (Required.) Enter the contact’s
phone number.
• (Optional.) Change the speed dial
index number. The contact is
automatically assigned the next
available number.
• (Optional.) Set the ring type (see
RING TONES).
• (Optional.) Enter a Divert Contact.
This is the third party to which you
want this contact’s calls sent.
• (Optional.) Use the scroll keys to
enable or disable the Auto Reject
and Auto Divert fields.
If you enable the Auto Reject field,
each time the contact calls, the call
will be diverted to your voicemail
system. (If you do not have voice-
mail and you enable this setting,
your phone will still ring.)
If you enable the Auto Divert field,
each time the contact calls, the call
will be directed to the third party you
specified in the Divert Contact field.
4. Press the Save soft key.
To edit a contact:
1. Press , and then select Features >
Contact Directory.
2. Scroll to the contact whose information
you want to update, and then press the
Edit soft key.
3. Update the contact information. For
information on the fields you can
update, see step 3 in the previous
section.
4. Press the Save soft key.
To search for a contact:
1. Press , and then select Features >
Contact Directory.
2. Press the Search soft key. Then, enter
the first few characters of the contact’s
first or last name, and then press the
Search soft key again.
VOLUME ADJUSTMENT
To change the speaker volume:
• During a call, press (either
the volume down or volume up side).
To change the ringer volume:
• When the phone is in the idle state,
press (either the volume
down or volume up side).
You can add contacts to your
Contact Directory from call lists. See
CALL LISTS.
You can also prevent your phone from
ringing (see DO NOT DISTURB
(DND)), or you can choose a silent ring
for your phone (see RING TONES).