Polycom VVX 311 Instruction manual

Phone Views
Your phone has four main Views: Home, Calls, Active Call,
and Lines view (the default). You can access Home and
Lines view at any time. If your phone has one or more calls,
you can also access Calls or Active Call view.
For Home view from any menu, press .
Press to alternate between Home and Lines view.
Home View
Home view displays icons you can select to access phone
functions.
You can use the right, left, up , and down arrow keys to
display more icons.
Lines View
Lines view displays phone Lines, Favorites, and soft keys.
If your phone is idle, you can press the Line key to access
the Dialer.
Calls View
If your phone has one or more calls, you can access Calls
view.
Call color indicates status:
Medium grey—Active call
Dark grey—Incoming call
White—Held call Use the up and down arrow keys to select
a call (highlight it). The soft keys control the highlighted call.
Entering Data
Use the dialpad keys to enter information. To backspace,
press Backspace . To type with the dialpad keys,
press a key repeatedly to view the character options and
stop to select. To type other characters, press Encoding or
Mode. When using the dialpad, use the 1, *, 0, and # keys.
About Calls
Only one call can be active at one time. You can use the
handset, speakerphone, or headset for calls. During a call,
you can change modes by picking up the handset, or by
pressing or .
If you navigate away from your call(s), press to see
Active Call or Calls view again.
Polycom VVX 311
Quick User Guide
For use with Polycom® UC Software 4.1.4 or later
Tip: Switching Between Lines and Calls View
When in Calls view, switch to Lines view by pressing More >
Lines. Switch back to Calls view by pressing More > Calls
Placing Calls
Pick up the handset, or press or . Enter the phone
number, and press Send. Or enter the phone number first,
then press Dial, pick up the handset, or press or .
From Lines view: Press the phone Line key, enter the phone
number, and press Send. From Home view: Select New Call
using the left and right arrow keys. Enter the phone
number, and press Send.
Timesaver: Placing Calls Quickly
Select a recent call or Favorite, or select a contact’s
phone number in the Contact Directory.
Answering Calls
To answer with the speakerphone, press or tap Answer.
To answer with the handset, pick up the handset. To
answer with a headset, press . To answer a new call
while on an active call, press Answer. The current call will
be held.
Ending Calls
To end an active call, replace the handset, press ,
or press . Or, press End Call. To end a held call, navigate
to Calls view and highlight the held call. Press Resume, and
press End Call.
Holding Calls
From Calls view, press Hold or . Remember to highlight
the call first. To resume a held call, press Resume or
again.
Transferring Calls
From Calls view, press Transfer or , and call the other
party. When you hear the ringback tone, or after you talk
with the other party, press Transfer or again. Press Blind
to complete a transfer without waiting for the ringback
tone.
Tip: Referring to Soft Keys
In this guide, soft keys are referred to by their name only.
For example, to end an active call, press End Call.

Forwarding Calls
To enable call forwarding, press Forward from Home or
Lines view. Select the forwarding type to enable, enter a
forwarding number, and press Enable. To disable call
forwarding, press Forward from Home or Lines view, select
the forwarding type to disable, and press Disable. To
enable per-call forwarding: As your phone rings, press
Forward, enter the forwarding number, and press Forward.
Placing Conference Calls
Call the first party, and after the call connects, press More,
and select Confrnc. Then, dial and connect with the
second party and press Confrnc again. From Lines or Calls
view, you can:
Press Hold to hold all participants.
Press End Call to remove yourself from the call, but keep
the other participants connected.
Press Manage (if available) to manage each participant.
Press Split to end the conference and hold all participants.
Timesaver: Placing Conference Calls
If you have an active and held call, press Join to set up a
conference.
Favorites
Favorites are contacts you call most often. Your Favorites
list displays all your Favorites. A smaller number of Favorites
displays in Lines view.
To view your Favorites list—From Home view, press
and select Directories> Favorites.
To make a contact a Favorite— Navigate to your Contact
Directory and select the contact. Press Info, press More,
and select Add to Favorites. Press Yes to confirm.
To dial a Favorite—Press the Favorite from Home or Lines
view, or from your Favorites list.
Viewing Recent Calls
From Lines view, do one of the following:
Press , select Directories, and select Recent Calls to
view your Recent Calls list.
Press the right arrow key to view the recent Placed Calls.
Press the left arrow key to view the recent Received Calls.
Press the down arrow key to view the recent Missed Calls.
Press the up arrow key to view Favorites.
Contact Directory
To select a contact from the Contact Directory, press .
To view your Directory—Select Directories from Home view.
Press Contact Directory on the Directory screen.
To add a contact—Navigate to your Contact Directory and
press Add. Enter the contact’s information, and press Save.
To make a contact a Favorite, enter a Favorite Index
number.
To update contact information—Navigate to your Contact
Directory and select the contact. Press Info, press Edit,
update the contact’s information, and press Save.
To delete a contact— Navigate to your Contact Directory
and select the contact. Press Info, press Delete, and press
Yes to confirm.
To search for a contact—Navigate to your Contact Directory
and press Search. Enter search criteria and press Search.
To dial a contact from your Directory— Navigate to your
Contact Directory and select the contact. From the
contact’s information screen, select the contact’s phone
number.
Tip: What Does the Star Mean?
A star, , indicates a Favorite.
Listening to Voicemail
An envelope, , adjacent to a Line key, indicates that you
have voicemail. Select Messages from Home view or press
and select Message Center. Press Connect and follow the
prompts.
Muting the Microphone
During a call, press so other parties can’t hear you. To
disable Mute, press again. This applies to calls using the
handset, headset, and speakerphone.
Using Do Not Disturb
To enable or disable ringing, press DND from Home or Lines
view. When Do Not Disturb is enabled, the DND icon, ,
displays in the status bar and beside the appropriate Line key.
Adjusting Volume
To change call volume, press during a call. To change
the ringer volume, press when the phone is idle or
ringing.
Updating Ringtones
To change the incoming call ringtone, select Settings from
Home view, and press Basic > Ring Type. Select the
ringtone you want. To set a ringtone for a contact,
navigate to your Contact Directory and select the
contact. Press Edit, update the contact’s ring type, and
press Save.
Blind Transfer
To transfer a call without notification to recepient, select
Transfer Key while on the call. Press Blind Soft Key. When
you hear dial tone, enter the extension, or you may also
select by pressing the Line Key. Press Dial
Call Park
To put a call on hold at one phone and continue the
conversation from another phone, press the Hold Key
then press New Call Press *68# and follow the prompts.
Dial the desired extension number followed by the (#)
Key. To park the call press the (#) Key. When you reach
the destination of the phone where the call was parked,
press *88# and follow the prompts. Enter the extention of
the call destination and Press Dial
The information in this guide applies to the VVX 311. Configurations vary and the screen displays used in this guide may not reflect those on your phone. See your system administrator for
more information. For detailed information on how to use your phone, see the Polycom VVX 311 User Guide, available by navigating to your phone’s Support page from Polycom Voice
Support. www.polycom.com | 1725-49087-001 Rev. A | Mar 2013 © 2013, Polycom, Inc.All rights reserved. POLYCOM®, the Polycom logo and the names and marks associated with Polycom’s products are
trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion
hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom.