Polycom BUSINESS VOICEEDGE 335 series User manual

Polycom 335/331 Cheat Sheet
Page 1
PLACING A CALL
Using the Handset: Pick up the handset, and then dial the number. Or, dial the number first, and
then pick up the handset.
Using Speakerphone: Press the Speaker key, then dial the number. Or press the Line key and
dial the number. (there may be up to a 4 second delay before the phone starts the call)
ANSWERING A CALL
Using the Handset: Pick up the handset.
Using the Speakerphone: Press Speaker button or Line key, or the Answer soft key.
**Incoming calls may be muted by pressing the Ignore soft key during ringing. ** The call can still
be answered or will go to voicemail after 3 rings
ENDING A CALL
Depending on the call mode Press: Speaker or hang up the handset. Or, Press the EndCall soft
key.
CALL HOLD AND RESUME
During a call press the Hold button. To resume the call, press the Resume soft key, the Line key,
or the Hold button.
CALL TRANSFER
During a call press the Trnsfr soft key (the active call is placed on hold).
** Two transfer types are available: Normal and Blind **
Normal: Dial the extension of the party to which you want to transfer the call, press Dial or #.
After speaking with the second party press the Trnsfr soft key to complete the transfer.
Blind: Place a call to the party to which you want to transfer the call, press Dial or #, then hang
up
VoiceMail: press the Trnsfr key, press Blind, then dial *99 and the number you wish to transfer
the call to, followed by the # key.
LOCAL CONFERENCE CALLS
To create a three-way local conference call:
1. Connect to the first party.
2. Press the Conf soft key to create a new call (the active call is placed on hold).
3. Press Dial to place a call to the second party.
4. When the second party answers press the Conf soft key again to join all parties in the
conference.
Conference Behavior:
• Placing the conference call on hold will place the other conference parties on hold.
By pressing the End Call soft key or hanging up, the other parties will still be connected.

Polycom 335/331 Cheat Sheet
Page 2
CALL FORWARD
To enable call forwarding:
1. Press the Forward soft key
2. Next, enter the destination number. (number you are forwarding to), then press #
3. To disable call forwarding: press the Forward soft key.
** Call forwarding is set as Call Forwarding Always –all calls will forward to the number you set.
** Call forwarding can be enabled/disabled by using the feature access code, *74
VOICE MAIL
A voice mail icon on the screen and a stutter dial tone indicate one or more new voice mail
messages. DEFAULT VOICEMAIL PASSWORD IS 362673
To listen to voice messages:
1. Press the Vmail soft key
2. Enter your password, followed by #. Follow the voice prompts
** You can also access voicemail by pressing *97
VOICEMAIL MENUS
Main Menu
Hear new messages - Press 1
Advanced Options - Press 5
Exit Voicemail –Press *
During Message Menu
While listening to a message press:
Listen to the message from the beginning –Press 1
Save Current Message –Press 2
Return the call –Press 5
Delete message –Press 7
Forward the message –Press 8
Forward the message to your email –Press 9
Advanced Options
Record greeting (can record up to 9 different greetings) - Press 1
Choose the greeting –Press 2
Record Name –Press 3
To change password –Press 6
To go back to the main menu –Press 0