Polycom VVX D230 User manual

POLYCOM
VVX D230 User Guide
Additional support available at www.norvadosupport.com.

Polycom VVX D230 User Guide 2
The VVX D230 DECT IP Phone is an IP based cordless phone that you
can use to manage calls to your line at any time while you’re away from
your desk.
Placing Calls
You can place a call using the default line or an alternate line. By default,
when you place a call on the wireless handset, the call is placed on the
default line.
Place a Call Using the Default Line
• Enter your contact’s number and press the Call button.
Place a Call Using an Alternate Line
You can choose to use an alternate line before placing a call.
1. Press Lines, and select a line.
2. Enter your contact’s number or select a contact from a directory or
the recent calls list.
3. Press OK, then press the Call button to dial.
Place a New Call During an Active Call
You can place new calls to contacts during active calls.
1. While in an active call, press New Call.
2. Enter a contact’s number or choose a contact from the directory.
3. Press Call. If the called handset has multiple lines, choose a line, then
press Call.

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Ansering and Rejecting Calls
You can choose to answer or reject incoming calls on the wireless
handset.
Answer an Incoming Call
You can answer an incoming call on the wireless handset.
• Press the Call button or the Speaker Phone button.
Answer an Incoming Call During a Call
A tone plays when you receive an incoming call during an active call on the
wireless handset.
• Press the Call button or the Speaker Phone button to answer the
incoming call. If you answered the incoming call, the rst call goes
on hold automatically.
Reject an Incoming Call
You can reject rather than answer incoming calls on the wireless handset.
• Press the End button. The call is rejected and the screen returns to
the Home screen.
Forarding Calls
You can choose to enable call forwarding for any private lines registered
on the wireless handset, and you can choose to forward an incoming call
to the handset.
You can’t enable call forwarding or forward incoming calls on shared
lines or lines registered on multiple phones.
Enable Call Forwarding on a Particular Line
You can enable call forwarding on any line on the wireless handset.
1. Press Lines.
2. Go to a registered line on the wireless handset, then press Options.
3. Select Enable Forward.
4. Choose Always, No Answer, or Busy, then press OK.
5. Enter your forwarding contact’s number, then press OK.
Forward an Incoming Call
You can forward incoming calls to a contact.
1. During an incoming call, press Forward.
2. Use the dialing keys to enter a contact’s number to forward the
call, then press OK. The call is forwarded when the party you are
forwarding to answers the call.

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Hold a Call
You can place active calls on hold.
1. During a call, press Options.
2. Select Hold.
Resume a Call
You can resume any held call on the wireless handset.
• Press Options, then select Resume.
Placing Intercom Calls to Another ireless Handset
You can create an intercom call with another wireless handset to quickly
send an announcement.
Place an Intercom Call When Not in a Call
You can create an intercom call with another wireless handset when you’re
not in a call.
1. Press Menu > Intercom, then highlight the wireless handset you want
to connect with.
2. Press the Speaker Phone button, the Call button, or the OK button.
3. Press the End button when you’re done with your message.
Place an Intercom Call During a Call
You can create an intercom call with another wireless handset during an
active call.
1. During a call, press Options > Hold.
2. Press New Call, select Intercom, then select the wireless handset you
want to connect with.
3. Press the End button when you’re done with your message, and
resume the held call.
Transferring Calls
You can transfer a call to another wireless handset, to a directory con-
tact, or to a designated number.
Transfer a Call to Another Wireless Handset
You can transfer a call on your wireless handset to another contact to en-
able someone else to take the call or to resume the call on another handset.
1. During a call, press Options, then select Transfer.
2. Enter a number or select a contact from a directory or the recent
calls list.
3. Press the Call soft key, the Call button, or the OK button.
4. Talk with your contact, then press Transfer again to complete the
transfer.

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Blind Transfer a Call
You can transfer a call to another contact without speaking to the contact
rst.
1. During a call, press Options, then select Blind Transfer.
2. Enter a number or select a contact from a directory or the recent
calls list.
3. Press Transfer. The call is transferred when the contact answers the
call.
Conference Calls
You can make a conference call with two contacts at the same time.
Start a Conference Call
You can start a conference call with two other contacts.
1. During a call, press the New Call soft key.
2. Enter your contact’s number or choose a directory contact, then
press Dial.
3. After you answer the new call, press Options > Conference.
Split a Conference Call
When you split a conference into two calls, both calls go on hold, then you
can choose which call to make the active call.
1. During a conference call, press Split.
2. Select which call you want to resume.
Join Calls into a Conference Call
When you have an active call and a held call on the wireless handset, you
can join the two calls to make a conference call.
1. With one active call and one held call, press Options.
2. Go to Conference, then press Select. This establishes a conference
call.
Switch Beteen Calls
You can switch between calls when you have at least one active call and
one held call on the wireless handset.
• With one active call and a held call, press Swap.
Park Calls
You can park the current call and retrieve it on another wireless handset by
entering the dedicated retrieval code. This feature is only available for lines
registered with the service that supports call park.
1. During the call, press Options > Call Park.
2. Enter the extension where you want to park the call. For example
enter 501.

Polycom VVX D230 User Guide 6
Retrieve Parked Calls
You can retrieve a parked call from any phone or wireless handset on the
network.
1. Enter the retrieval code, then the extension where you parked the call,
followed by a pound sign (#). For example, enter *54 then enter
501#.
2. Press the Call button.
Shared Line Calls
If there’s a shared line for more than one wireless handset, any of the
handsets can receive an incoming call on the line, barge in on other calls,
and pick up a held call.This feature is only available for lines registered
with services that support shared lines.
Barge In
You can barge in on an active call on another handset on the shared line.
1. When there’s an active call, press Lines and select the shared line.
2. Select Options > Barge In.
Pick Up Held Calls
When you place a call on hold on the shared line, you can pick up and
resume the call from your wireless handset.
1. On the wireless handset, press Lines and select the shared line.
2. Select Options > Resume.
End a Call
You can end an active call at any time.
To end a call do one of the following:
• Press the End button .
• Place the wireless handset in the base station or charging cradle.
Redial a Number
You can redial the last dialed number on your phone.
• Press Redial.
Audio Adjustments
You can control many audio functions on the handset, including using
the speakerphone or earpiece, controlling the volume, or muting the
microphone.
Switch Between the Earpiece and the Speaker Phone
You can switch between listening to audio on the speaker phone and the
earpiece.
• During a call, press the Speaker Phone button.

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Adjust the Volume
You can increase or decrease the volume of the ring tone or call audio on
your wireless handset.
• Press the Up or Down Arrow Keys to adjust the listening volume.
Mute or Unmute the Microphone
During a call, you can mute the microphone to stop sending audio to the far
end, and you can unmute the microphone to resume sending audio.
• During a call, press the Mute button to mute or unmute the
microphone.
Access oicemail Messages
You can access and listen to new voicemail messages from the wireless
handset.
1. Press Menu, then select Messages.
2. Select the Message Center.
3. Choose a line, then press Select. The wireless handset accesses the
message center and you can listen to new voicemail messages.
Enable Do Not Disturb
If you don’t want any disturbance, enable Do Not Disturb (DND) to prevent
the handset from ringing for incoming calls.
1. Press Menu, then go to DND.
2. Do one of the following:
• To enable DND on all lines, choose Select All.
• Select the lines you want to enable DND for.
3. Press OK.
Disable Do Not Disturb
You can disable DND at any time from the wireless handset.
1. Press Menu, then select DND.
2. Deselect the lines you want to disable DND for, then press OK.

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