Polycom KIRK 8000 User manual

Version 2.3 | March, 2012 |14184634
Polycom®
KIRK®Wireless Server 8000 &
KIRK®Wireless Server 2500
WEB Interface Configuration Guide

Polycom, Inc.
Copyright © Polycom, Inc.
All Rights Reserved
Proprietary and Confidential
The information contained herein is the sole intellectual property of Polycom, Inc. No distribution,
reproduction or unauthorized use of these materials is permitted without the expressed written consent
of Polycom, Inc. Information contained herein is subject to change without notice and does not represent
commitment of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of
Polycom, Inc.
Notice
While reasonable effort was made to ensure that the information in this document was complete and
accurate at the time of printing, Polycom, Inc., cannot assume responsibility for any errors. Changes
and/or corrections to the information contained in this document may be incorporated into future issues.

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Contents
Contents
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
List of Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Reporting Issues to Polycom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Deploying an installation using some repeaters or using only base stations 3
2 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
KIRK Wireless Server 8000 and KIRK Wireless Server 2500 System Overview
5
Backplane Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Overview of Front LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Base Station Interface Card Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
3 Accessing KIRK Wireless Server 8000 and KIRK Wireless Server
2500 WEB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
How to Access the WEB Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
4 General System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Service Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Setting the Outgoing Analogue Line Prefix . . . . . . . . . . . . . . . . . . . . . . . . 17
Allowing Subscription . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Allowing KIRK Wireless Server to Route MSF between Handsets
Internally without Involving 3rd Party Application . . . . . . . . . . . . . . . . 18
Allowing or Blocking New Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Setting the Ringing Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Setting the Security Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Application Interface settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Call Configuration settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

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SIP Users Feature Codes settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Setting Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Changing EMD Protocol Access Password . . . . . . . . . . . . . . . . . . . . . . . . 25
Changing Web Login Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Setting the IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Corporate Phonebook Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Disabling Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Importing Phonebook Data from CSV File . . . . . . . . . . . . . . . . . . . . . . . . 28
Retrieving Phonebook Data via LDAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Setting up the Corporate Phonebook in the Handsets . . . . . . . . . . . . . . . 31
Update Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Updating Base Station Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Updating Server Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
System Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
System Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Backup/Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
5 Handset Registration and Subscription . . . . . . . . . . . . . . . 41
Registering Handsets through the KIRK Wireless Server 8000 and KIRK
Wireless Server 2500 WEB Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
User Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Changing a Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
6 System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Analogue Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Base Station Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Radio Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Handovers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Handover Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Recommended Numbering Pattern, if you absolutely have to use
repeaters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
SIP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
MSF Messages (Message Service Function) . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Normal MSF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Responding to Text Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
MSF Format III . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
MSF Broadcast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
PP Hardware Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Call Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

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Contents
Temp Standby Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
7 System Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
System Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
User Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Base Station Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Abnormal Call Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Active Call Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Media Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
E-mail Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Sending Configuration Statistics via E-mail . . . . . . . . . . . . . . . . . . . . . . . 80
8 Tracing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Tracing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Trace Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
9 Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
International Regulatory and Product Information . . . . . . . . . . . . . . . . . . . . 87
Important Safety Instructions and Product Information . . . . . . . . . . . . . . . . 89
Intrinsic safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
A Base Station and Repeater Numbering . . . . . . . . . . . . . . . 99
B Updating Software Manually . . . . . . . . . . . . . . . . . . . . . 116

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1
Preface
This guide explains how to use the KIRK Wireless Server 8000 and the KIRK
Wireless Server 2500 Web interface.
Before you begin
This guide assumes the following:
•That a site survey and deployment have been conducted and the installer
has access to these plans. For more information about deployment, refer to
the Digital Mobility Deployment Guide accompanying the Deployment
Kit.
•That the host pbx is installed and initialized and is working correctly.
Related Documents
For information about the physical installation of the KIRK Wireless Server
8000 and KIRK Wireless Server 2500, refer to the KIRK Wireless Server 8000
Installation Guide and KIRK Wireless Server 2500 Installation Guide, which
were included in the product box. For information on how to deploy a system,
see the Polycom Kirk Deployment Guide, which you can download from
www.polycom.com.

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List of Acronyms Preface
List of Acronyms
AC Authentication code (Subscription PIN code)
API Application Programming Interface
dB deciBel
CPT Call Progress Tone
CTS Clear to Send
DCD Data Carrier Detect
DECT Digital Enhanced Cordless Telecommunications
DTMF Dual Tone Multi-Frequency
DSR Data Set Ready
DTR Data Terminal Ready
FSK Frequency Shift-Keying
HW PCS Hardware Product Change Status
IPEI International Portable Equipment Identity - the unique ID of a handset
LID Line identifier
MSF Message Service Function
OAM Operation, Administration, and Maintenance
PB Print circuit board
PBA Print circuit board assembly
PBX Private Branch eXchange
PCS Product Change Status
PIE Production Initial Edition
PPID Portable Part Identification
PP Portable Part (Handset)
RFP Radio Fixed Part (Base Station)
RPN Radio Part Number
RTS Request to Send
SN Serial Number (IPEI number)
SW PCS Software Product Change Status
WRFP Wireless Radio Fixed Part (Repeater)

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Reporting Issues to Polycom
If you experience issues with the KIRK Wireless Server 8000 or KIRK Wireless
Server 2500 and want to report it to Polycom, please provide the following
information.
•Configuration data as described in “SERVICE REPORT”
•Number of repeaters in the installation.
•Floor plans showing location of base stations and repeaters and their Radio
Part Number (RPN).
•Issue description: What happened? What did you expect would happen?
Can you reproduce the issue? How often does the issue occur?
•Capture the scenario by setting the trace level to 3, and then e-mail the trace
report to Polycom.
Deploying an installation using some repeaters or using
only base stations
If possible make the installation using base stations and no repeaters.
You should only use repeaters, if you need either the very fast handover or the
range of the external antenna!
Base stations: Their presence is visible to the Wireless Server and the server can
track the what happens to calls on base stations.
Repeaters: They are invisible to the Wireless Server and so are handovers
between repeaters and between repeaters and base stations.
The invisibility of the repeater is a consequence of the principle behind the
repeater concept in a DECT system.
Performance:
•Sites without repeaters: The statistics will document the performance of the
deployment and show which base stations to focus on.
•Sites with repeaters: You have to depend on your customers feedback or
put your walking shoes on and spend time on the site and try out all
possible handover situations, and generate your own statistic by hand.
Investigating deployment issue on a installation without repeaters, or very few
repeaters (like 100 base stations and only 3 repeaters):
1Remote investigation:
aGet the System Configuration and trace files

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Deploying an installation using some repeaters or using only base stations Preface
bGet a (building) blue print with base station placement (if repeaters
then they also have to be on the blue print)
cAnalyze the statistics and find out where you have the deployment
issues, if any.
dMost issues can be addressed remotely.
2On-site investigation:
aIf you can't solve the issues remotely then you have to go on site, and
you will typical have a good idea about which kind of issues the site has
and where the issues are located.
Investigating deployment issues on a installation with repeaters (like 40 base
stations and 16 repeaters).
1Remote investigation:
aTypically useless.
bSystem Configuration and trace files will typically not help you much;
the repeaters are invisible to the KIRK Wireless Server 8000 and KIRK
Wireless Server 2500.
2On-site investigation:
aFirst find out if there is an issue and where it is located.
Conclusion: Going for repeaters in an installation will increase: time spend on
the deployment issues, travel expenses and walking time and reduces the
possibility for documenting the system performance.
Note If you have a site that can be covered by 60 base stations (and no repeaters)
and then you as an alternative would like to install 24 base stations and 72
repeaters, then you are asking for a really big challenge!
Note We recommend that you as a minimum use Cat. 5 - twisted pair cabling for
any KIRK Base Station installation made as a part of KIRK Wireless Server
2500 or KIRK Wireless Server 8000 solution.

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2
Overview
This section provides information about the system components of the KIRK
Wireless Server 8000 and KIRK Wireless Server 2500.
KIRK Wireless Server 8000 and KIRK Wireless Server 2500
System Overview
The KIRK Wireless Server 8000 requires one CPU card and up to 8 interface
cards for each shelf. The KIRK Wireless Server 2500 also requires one CPU card
and up to 3 interface cards. If a larger system is required, you can link up to 8
KIRK wireless Servers 8000 together with a maximum of 64 interface cards for
a KIRK Wireless Server 8000. If the need outgrows a KIRK Wireless Server 2500,
then buy an empty KIRK Wireless Server 8000 shelf and re-use the CPU card
and interface cards from KIRK Wireless Server 2500 in the KIRK Wireless
Server 8000 cabinet.
Figure 2-1 KIRK Wireless Server 8000 Chassis with CPU (without Link option) and
Interface cards

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KIRK Wireless Server 8000 and KIRK Wireless Server 2500 System Overview Overview
Figure 2-2 KIRK Wireless Server 8000 Chassis with CPU (with Link option) and
Interface cards
Figure 2-3 KIRK Wireless Server 2500 Chassis with CPU (without Link option) and
Interface cards
Figure 2-4 KIRK Wireless Server 2500 Chassis with CPU (with Link option) and
Interface cards
The following table contains KIRK Wireless Server 8000 and KIRK Wireless
Server 2500 CPU cards and their part numbers:

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Table 2-1 KIRK Wireless Server 8000 and KIRK
Wireless Server 2500 CPU cards
Backplane Overview
The main part of the gateway is a backplane board with a minimum amount of
circuits and a CPU card. The backplane is located at the bottom of the chassis.
The CPU card is plugged in to the left.
Figure 2-5 KIRK Wireless Server 8000 Backplane Overview
Picture Description Part Numbers
CPU card without link
option 02339900
CPU card with link
option 02339800
CPU slot
Extension card slots
(8 for KIRK Wireless Server 8000,
3 for KIRK Wireless Server 2500)

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KIRK Wireless Server 8000 and KIRK Wireless Server 2500 System Overview Overview
Overview of Front LEDs
The following tables describe the status LEDs for each card.
Table 2-3 CPU Card Ethernet Connector LEDs
Table 2-2 LEDs Common to all Modules
LED Name Location Color Description
POWER On top of all
modules Green Steady green light when the power is
on and the card is
running.
POWER On top of all
modules Red Flashing red light at power up.
Steady red light in
case of error.
Note On CPU card without link, the POWER LED is signalling the IP address of KIRK
Wireless Server 8000 (or KIRK Wireless Server 2500) by means of a sequence of LED
flashing different colors.
Below is an example of behavior for IP address 127.0.1.101:
•LED steady green (“beginning of message”); LED off (break); LED flash blue
(ignore this)
•The power LED morses the IP address. The morse cycle for the power LED is as
follows: Steady green 30 seconds, Blinking blue 3 seconds (get ready sequence
starts) Green blink represents digits (zero is a long blink). Red means dot
between digits.
•break, LED flash green once (=”1”), break, LED flash green twice (=”2”), break,
LED flash green 7 times (=”7”), break, LED flash red (=”.”)
•break, LED flash green once, longer (=”0”), break, LED flash red (=”.”)
•break, LED flash green once (=”1”), break, LED flash red (=”.”)
•break, LED flash green once (=”1”), break, LED flash green once, longer (=”0”),
break, LED flash green once (=”1”), break
•LED steady green (“end of message”)
LED Name Location Color Description
Link At the bottom of
all modules Yellow Steady yellow whentheEthernet
connection is in
sync.
Activity At the bottom of
all modules Green Flashing green light when the
Ethernet
connection is
active.

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Table 2-4 Analogue Interface Card LEDs
Table 2-5 Base Station Interface Card
LED Name Location Color Description
Ringing Connectors on
analogue
interface cards
Yellow Steady yellow
when there’s
incoming ringing
voltageforat least
one line.
Activity Connectors on
analogue
interface cards
Green Steady green
when the card is
up and running.
Alsoindicates that
there are no
active calls.
Slow green flash
when there’s at
least one active
call on the
connector.
LED Name Location Color Description
RFP 0-7 Upper half - one
LED for each RFP Red Steady red when there is power on
the connector but
not active RFP
connect.
Flashing red
during power up
sequence of RFP.
RFP 0-7 Upper half - one
LED for each RFP Green Steady green when RFP is in
sync.
Flashing green
when at least one
handset has a
connection on the
RFP.

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KIRK Wireless Server 8000 and KIRK Wireless Server 2500 System Overview Overview
Table 2-6 Media Resource card
Base Station Interface Card Placement
In a KIRK Wireless Server 8000 multi shelf system, if you have one to eight
BIF08 cards, then place all cards in shelf no. 1, and if you have between nine and
sixteen then place all BIF08 cards in shelves no. 1 and no. 2.
LED Name Location Color Description
Card Status Upper half •Red
•Green
Steady red light in
case of error.
Steady green light
when the power is
on and the card is
running.
Call Activity Upper half Green Steady green
when there are no
active calls.
Slow green flash
when there’s at
least one active
call using the
Media Resource
Card.
Idle Channels Upper half Green Steady green
when there are
Idle channels
available.

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3
Accessing KIRK Wireless Server
8000 and KIRK Wireless Server
2500 WEB
How to Access the WEB Interface
The Web Interface is accessed through a standard web
browser.
1Open a Web browser.
2In the browser address bar, type http://192.168.0.1 (default) and then
press ENTER.
The Authentication page is displayed.
Figure 3-1 Authentication page
3In the User Name field, type admin.
4In the Password field, type kws8000.
Note We recommend to use the latest version of Firefox or Chrome.
Note The default user name of the system is admin and the default password of
the system is kws8000. It is strongly recommended to change the password
(refer to “Changing Web Login Password”).

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5Click OK. The Service Report page is displayed (see Service Report section
in the General System Settings chapter).

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4
General System Settings
This section describes how you manage the following settings from the System
menu:
•‘Service Report’
•‘Information page’
•‘System Configuration’
•‘Network Settings’
•‘Corporate Phonebook Configuration’
•‘Update Firmware’
•‘System Restart’
•‘Backup/Restore’
Service Report
You can save both configuration and statistical information as a .tar.gz archive.
This can be required if you want to send this information to Polycom in case
you need assistance.
To Get Service Report archive
1On the System menu, click Service Report.
2Click the Get Service Report button. You will start receiving the files.
When the process is completed, the word ‘Done!’ is displayed.
-or-
3Click Cancel Service Report to cancel the process.
Note To view the warning.txt file after the files have been generated, click the
View warnings link at the end of the generated files list.

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Figure 4-1 Service Report archive
4Click the Save to PC button to save the archive. The Opening
servicereportfiles.tar.gz page is displayed.
5Click Save File to download the file to your PC.
KIRK Wireless Server 8000 and the KIRK Wireless Server 2500 generate the
following files:.
•configuration.txt
•eng1.tar.gz
•gain_data.txt
•level_2_trace.txt
•level_3_trace.txt
•pp_statistic.csv
•restart_data.txt
•rfp_statistic.csv
•settings.txt
•statistics.txt
•trace_start_up.txt
•user_data.txt
•Warnings.txt
If more shelves are present in the system, the system will generate
additional “eng<n>.tar.gz”files for each shelf (nrepresents the shelf
number).
The first action on a site inspection should be to get those System
Configuration and Trace files.
The last thing to do before leaving a site should also be to take the System
Configuration and Trace files.