Polycom SoundStation IP550 User manual

Quick Guide for the SoundStation IP550/560
Document Date: 07/25/13
Document Version: 1.0d

Quick Guide Content
SoundStation IP550/560
SoundStation IP550/650 Button Diagram ........................................ 3
Reading the Display .............................................................................................................4
Feature Overview................................................................................ 5
Answering the Phone.......................................................................................................... 5
Make a call................................................................................................................................ 5
Voicemail .................................................................................................................................. 5
Transfer a call (Announced) ...............................................................................................6
Transfer a call (Blind - Not Announced) ........................................................................6
Conference Call (Three-Way Calling)............................................................................. 7
Call Park..................................................................................................................................... 7
Park Pickup .............................................................................................................................. 7
Phone Top Features ............................................................................ 8
Adjust the Volume on the phone ...................................................................................8
Change the Ring Type.........................................................................................................8
Missed Calls Alert ..................................................................................................................8
Headset.....................................................................................................................................8
Phone Reboot.........................................................................................................................8
Special Features ................................................................................. 9
Masergy Anywhere ..............................................................................................................9
Group Call Pickup..................................................................................................................9
Push to Talk..............................................................................................................................9
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1. Line Keys
2. Feature Buttons
3. Hold / Resume
4. Soft Keys (Context Sensitive)
5. Volume Keys
6. Speaker Phone
7. Headset
8. Mute
9. Feature Buttons
10. Delete Button
11. Scroll Buttons (Center: Select)
12. Message Waiting Indicator
SoundStation IP550/650 Button Diagram
SoundStation IP550/560
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Polycom offers a solution that ts all of your business
communication needs. The SoundPoint® IP 550 & 560 deliver a
Voice over IP telephone that seamlessly integrate with Masergy.
An intuitive user interface offers dedicated, one-button access
to common telephony features, and an information rich display
delivers content for messaging, call information, directory access,
and applications. The SoundPoint IP 550 & 560 offer superb voice
quality when used in handset, headset, or speakerphone mode.
IP550/560 Features
•Four lines
•Hands-free speakerphone
•Backlit 320 x 160 pixel graphical grayscale LCD
•4 context-sensive so keys
•Built-in 2 port hub 550: 10/100 Mbps & 560: Gigabit
• Standard headset Jack (RJ-9)
•Use with power supply or POE
Reading the Display
Looking at your phone, your extension appears at the top left of the display. Also on the
display is an icon of a phone. This phone icon will change depending on the status of the
phone. Your display will show whether you are on the handset, headset, Speakerphone, or
mute.
Icon (near extension) Status (what’s going on)
Solid Phone (lled in) Idle and ready
Dancing Musical Notes Incoming call
Arrow Poinng Le Making and outgoing call, not yet connected
One Arrow Moving Le, One
Arrow Moving Right
On a call
HD On a High Denion audio call
Phone with Blinking upside-
down Handset
Call on hold
Envelope Voicemail message waing
Arrow coming down going up Call forward is enabled (Press so key labeled forward then
press so key labeled disable)
Three Phones Dancing On a three-way call
Bell with Slash DND enabled on phone (Display will read “Do Not Disturb”)
Hollow Phone Phone is not registered and will be unable to place or receive
calls. Check the cabling, reboot the phone (see below for
details), If hollow phone indicator persists, call Contact Client
Services
Telephone Feature Overview
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Answering the Phone
To Answer a call
•While phone is ringing, pick up the handset
•For Speakerphone, press the Speaker buon
•To use your headset, press the headset buon
•The so key labeled ANSWER can be setup for headset or
Speakerphone (see Phone Top Sengs)
To Answer a second call
•While on a call, a second call is seen on the screen, the indicator light
blinks, and you hear a call waing beep
• Scroll down once using the scroll buon to highlight the incoming
call
•Press the so key labeled ANSWER
This will put the rst call on hold automatically
To go back to the first call
• Scroll down once
•Press the so key labeled RESUME
To mute a call
•Press the mute buon.
•The display will show a microphone with an X through it and the
indicator light will turn solid red.
Make a call
Dial a number, an extension or a conference bridge.
Without picking up the handset or getting a dialtone rst
• Simply enter all the digits you wish to dial
•Pick up the handset
OR
•Press the so key labeled DIAL
To put a Call on Hold
•Press the hard key on the phone labeled HOLD or the so key labeled HOLD
(either buon works)
To Pick up from hold, do not pick up the handset
•Press the so key labeled RESUME
•Pick up the handset
Voicemail
Ask your system administrator to be sure the voicemail is enabled, and get
the voicemail portal number and default password. For more information,
contact client services.
The rst time you call your voicemail, you need to set up a new password
and record your spoken name. Simply follow the prompts.
From your Masergy phone
•Press Messages
•Enter your password and pound (#)
How to Use your IP Phone
Feature Overview
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