Polycom VVX 311 Instruction manual

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Polycom
®
VVX
®
311
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QuickUserGuide
ForusewithPolycom®UCSoftware4.1.4orlater
TheinformationinthisguideappliestoboththeVVX300
andVVX310phones.Configurationsvaryandthescreen
displaysusedinthisguidemaynotreflectthoseonyour
phone.Seeyoursystemadministratorformore
information.Fordetailedinformationonhowtouseyour
phone,seethePolycomVVX300and310Business
MediaPhoneUserGuide,availablebynavigatingtoyour
phone’sSupportpagefromPolycomVoiceSupport.
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www.polycom.com|1725‐49087‐001Rev.A|Mar2013
©2013,Polycom,Inc.Allrightsreserved.POLYCOM®,the
Polycomlogoandthenamesandmarksassociatedwith
Polycom’sproductsaretrademarksand/orservicemarksof
Polycom,Inc.andareregisteredand/orcommonlawmarksin
theUnitedStatesandvariousothercountries.Allother
trademarksarepropertyoftheirrespectiveowners.Noportion
hereofmaybereproducedortransmittedinanyformorbyany
means,foranypurposeotherthantherecipient’spersonaluse,
withouttheexpresswrittenpermissionofPolycom.
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Phone Views
YourphonehasfourmainViews:Home,Calls,Active
Call,andLinesview(thedefault).YoucanaccessHome
andLinesviewatanytime.Ifyourphonehasoneor
morecalls,youcanalsoaccessCallsorActiveCallview.
ForHomeviewfromanymenu,press.
PresstoalternatebetweenHomeandLinesview.
Home View
Homeviewdisplaysiconsyoucanselecttoaccessphone
functions.
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Youcanusetheright,left,up,anddownarrowkeysto
displaymoreicons.
Lines View
LinesviewdisplaysphoneLines,Favorites,andsoftkeys.
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Ifyourphoneisidle,youcanpresstheLinekeytoaccess
theDialer.
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Tip:ReferringtoSoftKeys
Inthisguide,softkeysarereferredtobytheir
nameonly.Forexample,toendanactivecall,
pressEndCall.
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Calls View
Ifyourphonehasoneormorecalls,youcanaccessCalls
view.
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Callcolorindicatesstatus:
Mediumgrey—Activecall
Darkgrey—Incomingcall
White—Heldcall
Usetheupanddownarrowkeystoselectacall
(highlightit).Thesoftkeyscontrolthehighlightedcall.
Entering Data
Usethedialpadkeystoenterinformation.Tobackspace,
pressBackspace.
Totypewiththedialpadkeys,pressakeyrepeatedlyto
viewthecharacteroptionsandstoptoselect.
Totypeothercharacters,pressEncodingorMode.When
usingthedialpadkeys,usethe1,*,0,and#keys.
About Calls
Onlyonecallcanbeactiveatonetime.
Youcanusethehandset,speakerphone,orheadsetfor
calls.Duringacall,youcanchangemodesbypickingup
thehandset,orbypressingor.
Ifyounavigateawayfromyourcall(s),presstosee
ActiveCallorCallsviewagain.
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Tip:SwitchingBetweenLinesandCallsView
WheninCallsview,switchtoLinesviewby
pressingMore>Lines.
SwitchbacktoCallsviewbypressingMore>
Calls.
Placing Calls
Pickupthehandset,orpressor.Enterthe
phonenumber,andpressSend.
Orenterthephonenumberfirst,thenpressDial,pickup
thehandset,orpressor.
FromLinesview:PressthephoneLinekey,enterthe
phonenumber,andpressSend.
FromHomeview:SelectNewCallusingtheleftandright
arrowkeys.Enterthephonenumber,andpressSend.
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Timesaver:PlacingCallsQuickly
SelectarecentcallorFavorite,orselecta
contact’sphonenumberintheContact
Directory.
Answering Calls
Toanswerwiththespeakerphone,pressortap
Answer.Toanswerwiththehandset,pickupthe
handset.Toanswerwithaheadset,press.
Toansweranewcallwhileonanactivecall,press
Answer.Thecurrentcallwillbeheld.
Ending Calls
Toendanactivecall,replacethehandset,press,or
press.Or,pressEndCall.
Toendaheldcall,navigatetoCallsviewandhighlight
theheldcall.PressResume,andpressEndCall.
Holding Calls
FromCallsview,pressHoldor.Rememberto
highlightthecallfirst.
Toresumeaheldcall,pressResumeoragain.

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Transferring Calls
FromCallsview,pressTransferor,andcallthe
otherparty.Whenyouheartheringbacktone,orafter
youtalkwiththeotherparty,pressTransferor
again.PressBlindtocompleteatransferwithoutwaiting
fortheringbacktone.
Forwarding Calls
Toenablecallforwarding,pressForwardfromHomeor
Linesview.Selecttheforwardingtypetoenable,entera
forwardingnumber,andpressEnable.
Todisablecallforwarding,pressForwardfromHomeor
Linesview,selecttheforwardingtypetodisable,and
pressDisable.
Toenableper‐callforwarding:Asyourphonerings,press
Forward,entertheforwardingnumber,andpress
Forward.
Placing Conference Calls
Callthefirstparty,andafterthecallconnects,press
More,andselectConfrnc.Then,dialandconnectwith
thesecondpartyandpressConfrncagain.
FromLinesorCallsview,youcan:
PressHoldtoholdallparticipants.
PressEndCalltoremoveyourselffromthecall,but
keeptheotherparticipantsconnected.
PressManage(ifavailable)tomanageeach
participant.
PressSplittoendtheconferenceandholdall
participants.
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Timesaver:PlacingConferenceCalls
Ifyouhaveanactiveandheldcall,pressJointo
setupaconference.
Favorites
Favoritesarecontactsyoucallmostoften.YourFavorites
listdisplaysallyourFavorites.Asmallernumberof
FavoritesdisplaysinLinesview.
ToviewyourFavoriteslist—FromHomeview,press
andselectDirectories>Favorites.
TomakeacontactaFavorite—Navigatetoyour
ContactDirectoryandselectthecontact.PressInfo,
pressMore,andselectAddtoFavorites.PressYesto
confirm.
TodialaFavorite—PresstheFavoritefromHomeor
Linesview,orfromyourFavoriteslist.
Viewing Recent Calls
FromLinesview,dooneofthefollowing:
Press,selectDirectories,andselectRecentCalls
toviewyourRecentCallslist.
PresstherightarrowkeytoviewtherecentPlaced
Calls.
PresstheleftarrowkeytoviewtherecentReceived
Calls.
PressthedownarrowkeytoviewtherecentMissed
Calls.
PresstheuparrowkeytoviewFavorites.
FromtheRecentCallslist,pressSorttosortandorder
calls,pressTypetodisplayonlycertaincalls,orselecta
callrecordtocalltheperson.
Contact Directory
ToselectacontactfromtheContactDirectory,
press.
ToviewyourDirectory—SelectDirectoriesfrom
Homeview.PressContactDirectoryontheDirectory
screen.
Toaddacontact—NavigatetoyourContactDirectory
andpressAdd.Enterthecontact’sinformation,and
pressSave.TomakeacontactaFavorite,entera
FavoriteIndexnumber.
Toupdatecontactinformation—Navigatetoyour
ContactDirectoryandselectthecontact.PressInfo,
pressEdit,updatethecontact’sinformation,andpress
Save.
Todeleteacontact—NavigatetoyourContact
Directoryandselectthecontact.PressInfo,press
Delete,andpressYestoconfirm.
Tosearchforacontact—Navigatetoyour
ContactDirectoryandpressSearch.Entersearch
criteriaandpressSearch.
TodialacontactfromyourDirectory—Navigateto
yourContactDirectoryandselectthecontact.From
thecontact’sinformationscreen,selectthecontact’s
phonenumber.

Tip:WhatDoestheStarMean?
Astar,,indicatesaFavorite.

Listening to Voicemail
Anenvelope, ,adjacenttoaLinekey,indicatesthat
youhavevoicemail.SelectMessagesfromHomeviewor
press,andselectMessageCenter.PressConnect
andfollowtheprompts.
Muting the Microphone
Duringacall,presssootherpartiescan’thearyou.
TodisableMute,pressagain.
Thisappliestocallsusingthehandset,headset,and
speakerphone.
Using Do Not Disturb
Toenableordisableringing,pressDNDfromHomeor
Linesview.WhenDoNotDisturbisenabled,the
DNDicon,,displaysinthestatusbarandbesidethe
appropriateLinekey.
Adjusting Volume
Tochangecallvolume,pressduringacall.To
changetheringervolume,presswhenthe
phoneisidleorringing.
Updating Ringtones
Tochangetheincomingcallringtone,selectSettings
fromHomeview,andpressBasic>RingType.Selectthe
ringtoneyouwant.
Tosetaringtoneforacontact,navigatetoyour
ContactDirectoryandselectthecontact.PressEdit,
updatethecontact’sringtype,andpressSave.

Blind Transfer
Totransferacallwithoutnotificationtorecepient,select
TransferKeywhileonthecall.PressBlindSoftKey.
Whenyouheardialtone,entertheextension,oryou
mayalsoselectbypressingtheLineKey.PressDial

Call Park
Toputacallonholdatonephoneandcontinuethe
conversationfromanotherphone,presstheHoldKey
thenpressNewCallPress*68#andfollowtheprompts.
Dialthedesiredextensionnumberfollowedbythe(#)
Key.Toparkthecallpressthe(#)Key.Whenyoureach
thedestinationofthephonewherethecallwasparked,
press*88#andfollowtheprompts.Entertheextention
ofthecalldestinationandPressDial
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