Polycom SoundPoint IP 450 Setup guide

Hosted PBX Phone Setup &
End User Training Guide

Modem / Router Ethernet Power Supply
or Switch (CAT5, CAT5e, CAT6) (if required)
HOSTED PBX PHONE SETUP GUIDE 2
REQUIRED FOR INSTALL
POLYCOM SOUNDPOINT IP 450 (BACK SIDE)
POLYCOM SOUNDPOINT IP 331 (BACK SIDE)
from Switch
from Switch

HOSTED PBX PHONE SETUP GUIDE 2
OPTION 1
OPTION 2
INTERNET
INTERNET
Power Supply
(if required)
Power Supply
(if required)
CALL US: 866-667-8357
NEED SERVICE, HAVE QUESTIONS?

HOSTED PBX PHONE SETUP GUIDE
BEFORE PROVISIONING YOUR POLYCOM PHONE
To prevent the phone from rebooting every 10 seconds:
When the phone boots up, press Setup.
Then enter password 456
Using the bottom arrow, go to the
Ethernet menu and select.
Change CDP Combatibility to
“Disabled” and press OK.
Press Exit
then Save & Reboot.
HOW TO PROVISION YOUR POLYCOM PHONE
When the phone boots up, press Setup.
Then enter password 456
Using the bottom arrow, go to the Server Menu and select.
4

HOSTED PBX PHONE SETUP GUIDE
Change Server Type to Trivial FTP by pressing Edit
then right arrow until highlighted.
Change Server Address (via dial pad) to
http://cprx3.hostedsip.net/pv
Press OK then Exit
then Save & Reboot.
Note: Reboot process will take 4 to 5 minutes for the phone to upload the rmware.
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HOSTED PBX END USER TRAINING GUIDE
CHANGING YOUR VOICEMAIL PASSWORD
You can set an access code for your mailbox. This access code
will be requested whenever you access the mailbox to collect
messages. When set the access code must be at least 6 digits
in length.
When you are changing your access code:
Enter at least six digits. If you enter less than four
numbers you will be prompted to enter a longer code.
Do not set an obvious code, for example:
Do not match your extension number.
Do not use a sequence of digits, for example 123456.
Do not use the same repeated digit, for
example 111111.
To change your code: Dial 777
 •Ifyourmailboxalreadyhasanaccess
code set, you will be prompted to enter it.
 •Enteryouraccesscode.YourDefault
Password is 112233.
 •Press3to change your access code.
 •Enteryournewaccesscodefollowedby#.
 •Re-enteryournewaccesscodefollowedby#.
The access code will now be changed.
 •Thesystemwillpromptyouifthecodesdonotmatchor
  isnotacceptable.Itwillalsoconrmthechangeofaccess
code if successful.
TO RECORD YOUR NAME
1 Login to your mail box.
2 If you have messages in your mailbox, Press *.
If you don’t, press 2.
REMINDER
Don’t
forget to
change
your
password
REMINDER
6

3 Press 1 To record your name
 4Recordyournamethenpress#
TO RECORD OR CHANGE YOUR GREETING
1 Login to your mail box.
2 If you have messages in your mailbox, Press *.
If you don’t, press 2.
3 Press 3 to record your greeting. When you are prompted,
record your new greeting.
 4Recordyourgreetingthenpress#
LISTENING TO YOUR MESSAGES
When you log in to your mailbox you are automatically played any
new messages. After a message has been played it is marked as
being an old message. Old messages are automatically deleted
after 24 hours.
When you listen to any of your messages you have the following
options:
1 Press 9 to skip to the next message.
2 Press * to rewind the message a few seconds.
 3Press#toadvancethemessageafewseconds.
4 Press 6 to forward the message.
5 Press ** to return the call.
SHORT CODES
777 Remoteaccesstoyourmailbox,whenyouhearthe 
Company greeting.
ANSWERING INCOMING CALLS
An incoming call will ring on the Intercom, pick up the handset or
press the Speaker button to answer the call.
HOSTED PBX END USER TRAINING GUIDE 6

3
MAKING A CALL
 •PickupthehandsetorpresstheSpeaker button to use
the speakerphone.
 •Dial9orpressLineOutifthebuttonisprogrammedon
the phone.
ACCESSING VOICEMAIL
 •Toretrieveyourvoicemail,press MESSAGE, then
Press Connect or press 777
 •Tolistentoyournewmessages,press1
 •Tolistentoyouroldmessages,press2
 •Togotothemainmenu,press*
HOLD
 •Toplaceacallonhold,pressHOLD (Soft key).
 •Toretrieveaheldcall,presstheresumesoftbutton
corresponding to the held call.
USING CALL PARK
 •CallParkallowsyoutoplaceacallonholdSystemWide.
This means that any phone on the system can retrieve
the call.
 •ToparkacallpresstheParkbutton.
 •ToretrieveaparkedcallpresstheunderlinedCallPark
button
OR
 •Totransferthecalltoacallpark:
*#5 and the number of the call park
 •Toretrievethecallfromacallpark:
*5 and the number of the call park
4
HOSTED PBX END USER TRAINING GUIDE 8

3
TRANSFERRING A CALL
With the call active, press TRANSFER. The call is placed on hold
automatically and you will hear a dial tone. Dial the number you
want to transfer the call to and listed below are your options for
the call:
 •Totransferwithoutannouncingthecallhangup.
 •Toannouncethecall,remainonthelineandwaitforan
answer. Announce the call and hang up. If the line is busy
or if no one answers, press the Intercom button
corresponding to the held call and you can transfer the
  callstraightintoavoicemailboxbypressingTRANSFER#
and the extension and hang up.
TRANSFERRING A CALL STRAIGHT TO VOICEMAIL
While on the phone, Press *#5*xxx
(While xxx is the extension number)
CONFERENCE
 1Toestablishaconferencecall,dialtherstpartyandwait
for an answer.
2 Press CONFERENCE. The current call is placed on hold
and you will hear a dial tone.
3 Dial the number of the next party and wait for an answer.
4 To add the new party to the call, press
CONFERENCE again.
 5RepeatSteps2to4toaddfurtherparticipants.
4
HOSTED PBX END USER TRAINING GUIDE 8

SPEAKERPHONE
 •Tousethespeakerphone, press . Make or answer the
call. To adjust the volume, press the volume button. To end
the call, press speaker again.
 •Tochangefromspeakerphone to handset, pick up the
handset and continue talking.
 •Tochangefromhandset to speakerphone, press and
hang up the handset.
DO NOT DISTURB
 •ToactivateDoNotDisturbpresstheMenubutton.
  SelectFeatures.HighlightDoNotDisturbandthenclick
on select.
REDIAL
 •Toredialthelastnumberdialed,pressREDIAL.
CALL FORWARDING
 •Tocallforwardyourcallstoanotherphoneintheofce,
or to an external number, press the forward button.
Then, select your option:
1-Always
2-NoAnswer
3-Busy
 PressSelect,andentertheinternalextensionorthePSTN 
number, and then press “Enable”.
Note: To forward to a cell number, add a +sign before the
cell phone number.
 •ToturnoffCallForwarding,presstheForwardbutton.
  Highlighttheoptionyouenabled.Pressselect,thenDisable.
HOSTED PBX END USER TRAINING GUIDE 10

SUMMARY OF MAIL BOX OPTIONS
Hereisasummaryoftheoptionsthatareavailablewhen
you have logged into your mailbox from your own extension
or remotely.
HOSTED PBX END USER TRAINING GUIDE 10
If new 
messages 
Voicemail 
box 
Password?
Main Menu:
To review your messages: 1
To change your announcement: 2
To change your password: 3
To exit:   9

Play:

You have xx new message(s)
You have xx old message(s)
You have xx new message(s)
in the group xxx

Play message
& Timestamps
Message Menu:


To hear more option: 0
To replay this message: 1
To listen to the next message: 2
To delete this message: 3
To go back to previous menu: *
More option Menu:
To obtain more information: 1
To forward to other extension: 2
To go back to previous menu: *
Recording Menu:
To review: 1
To record: 2
To replace to default: 3
To return to main Menu: *
Announcement Menu:

To record First & Last name: 1
To manage your greeting: 2
Enter new 
password
Confirm new 
password
User Calling its own 
Voicemail box
A caller is being diverted 
to a voicemail box
Record
message
Priority Menu:

Message with normal priority: 1
Message with urgent priority: 2
End Menu:
To disconnect: 1
To record a new message: 2
To be transferred to the operator: 0
Message Menu:


If this message is Ok: 1
To listen to this message: 2
To delete and re record this message: 3
To be transferred to the operator: 0
Voicemail 
box 
Password ?
If # key is pressed
During announcement
Access to private 
voicemail box 
from PSTN
Time stamps
Play:


“You have reached the mailbox of:”
Extension number or First & Last name 
“Leave a message after the tone”
Personal greeting
OR
Multi Language
selection ?
Choose 
Language

250 rimrock rd. toronto, ontario M3J 3A6
t: 416-783-7890 Press “1” for Service
www.digitcom.ca
rev. 10
CALL US: 866-667-8357
NEED SERVICE, HAVE QUESTIONS?